WEBVTT 00:00:00.000 --> 00:00:04.160 recognition for the hurricane support. Thank you members of 00:00:04.160 --> 00:00:05.379 the board as you 00:00:05.379 --> 00:00:09.039 know over the last four to six weeks the states of Texas 00:00:09.039 --> 00:00:10.140 along with many states 00:00:10.140 --> 00:00:12.429 along the southeast portion of our country have been 00:00:12.429 --> 00:00:14.380 affected by hurricanes Harvey 00:00:14.380 --> 00:00:18.820 and Irma and so Denton responded city of Denton responded 00:00:18.820 --> 00:00:20.179 to those disasters to 00:00:20.179 --> 00:00:23.329 assist in the cleanup efforts along with the saving of 00:00:23.329 --> 00:00:24.620 number of lives and 00:00:24.620 --> 00:00:28.190 rescues throughout the the flooding there and so I wanted 00:00:28.190 --> 00:00:29.219 to take a moment 00:00:29.219 --> 00:00:32.719 to as requested by the board to to recognize the number of 00:00:32.719 --> 00:00:33.820 those employees 00:00:33.820 --> 00:00:36.539 that participated we have a large group of folks that are 00:00:36.539 --> 00:00:37.780 here representing 00:00:37.780 --> 00:00:42.060 several city departments and so so apologize if employees 00:00:42.060 --> 00:00:43.179 come in and out 00:00:43.179 --> 00:00:46.070 it's just because of the larger group and the size of room 00:00:46.070 --> 00:00:47.020 that we have here 00:00:47.020 --> 00:00:51.729 so with that being said I'd like to bring Drew Huffman with 00:00:51.729 --> 00:00:52.500 wastewater 00:00:52.500 --> 00:00:55.100 utilities to be able to talk a little bit about what they 00:00:55.100 --> 00:00:56.140 all did I've got a 00:00:56.140 --> 00:00:59.640 few slides here that show some of the names of the names of 00:00:59.640 --> 00:01:00.579 the folks that 00:01:00.579 --> 00:01:04.040 participated and some of the pictures so again I don't want 00:01:04.040 --> 00:01:05.060 to get in the way of 00:01:05.060 --> 00:01:08.140 Drew's to let him come up and talk a little bit about what 00:01:08.140 --> 00:01:09.060 they did and what 00:01:09.060 --> 00:01:12.799 they experienced there and during the Hurricane Harvey 00:01:12.799 --> 00:01:16.739 efforts so hey how are 00:01:16.739 --> 00:01:18.840 you I'm Drew Huffman I'm the manager of the wastewater 00:01:18.840 --> 00:01:19.620 collections department 00:01:19.620 --> 00:01:23.079 and we were one of the besides for our course our fire and 00:01:23.079 --> 00:01:23.980 rescue teams we were 00:01:23.980 --> 00:01:27.439 one of the first from Public Works to go down to help with 00:01:27.439 --> 00:01:28.540 the hurricane relief 00:01:28.540 --> 00:01:32.189 and what we did is we we joined of course with the Public 00:01:32.189 --> 00:01:33.099 Works response 00:01:33.099 --> 00:01:36.609 team and our main focus was to help restore water and 00:01:36.609 --> 00:01:38.299 wastewater so we 00:01:38.299 --> 00:01:40.400 weren't there really to clean streets up or anything else 00:01:40.400 --> 00:01:41.099 we were there to get 00:01:41.099 --> 00:01:44.219 the water back on and the wastewater back flowing again so 00:01:44.219 --> 00:01:45.319 we went to three 00:01:45.319 --> 00:01:49.060 different towns while we were while we were actually 00:01:49.060 --> 00:01:50.040 deployed we went to 00:01:50.040 --> 00:01:53.500 Refurio Texas first which is a small town just north of 00:01:53.500 --> 00:01:54.500 Rockport where the 00:01:54.500 --> 00:01:56.980 hurricane actually hit where the ice storm went through it 00:01:56.980 --> 00:01:57.900 was about a her it 00:01:57.900 --> 00:02:01.810 was about a level two or category two whenever it did pass 00:02:01.810 --> 00:02:02.980 over Refurio most 00:02:02.980 --> 00:02:07.549 of the homes there were affected not a whole lot were blown 00:02:07.549 --> 00:02:08.900 down a lot of trees 00:02:08.900 --> 00:02:12.930 scattered everywhere but due to the the power outages and 00:02:12.930 --> 00:02:14.740 the the just the way 00:02:14.740 --> 00:02:18.409 the kind of the surge of the the storm went through Refurio 00:02:18.409 --> 00:02:19.539 it took their water 00:02:19.539 --> 00:02:23.000 system out and because of their aging infrastructure like 00:02:23.000 --> 00:02:23.939 most of our cities 00:02:23.939 --> 00:02:27.340 now they couldn't handle the surge of the water pressures 00:02:27.340 --> 00:02:28.180 on and coming back 00:02:28.180 --> 00:02:32.849 and forth so there were eight main water water breaks and 00:02:32.849 --> 00:02:34.699 this picture here on 00:02:34.699 --> 00:02:39.370 closest to me is we were in Refurio and so we took all our 00:02:39.370 --> 00:02:40.979 own equipment we did 00:02:40.979 --> 00:02:43.199 take supplies but for the most part we used the city 00:02:43.199 --> 00:02:44.379 supplies that we went to 00:02:44.379 --> 00:02:47.460 and so here we were fixing a water main break here in Refur 00:02:47.460 --> 00:02:48.460 io we also went to 00:02:48.460 --> 00:02:51.319 Lake Jackson and Lake Jackson had a lot of flooding Lake 00:02:51.319 --> 00:02:52.099 Jackson south of 00:02:52.099 --> 00:02:55.189 Houston and so it was it was taking a lot of flooding from 00:02:55.189 --> 00:02:57.020 the Brazos and what 00:02:57.020 --> 00:03:00.560 they call oyster Creek and so here on the right hand we 00:03:00.560 --> 00:03:01.740 were we started 00:03:01.740 --> 00:03:04.560 clearing drainage dishes for Lake Jackson and they were 00:03:04.560 --> 00:03:05.300 because of the 00:03:05.300 --> 00:03:08.759 flooding they had a lot of wastewater issues which is our 00:03:08.759 --> 00:03:10.500 specialty so here's 00:03:10.500 --> 00:03:13.250 another here's two more pictures here of us and Refurio it 00:03:13.250 --> 00:03:14.020 's a pretty cool 00:03:14.020 --> 00:03:16.500 picture there we were working right next to the Chevrolet 00:03:16.500 --> 00:03:18.020 dealership and Refurio 00:03:18.020 --> 00:03:21.479 on the far right and they had they had hung American flags 00:03:21.479 --> 00:03:22.460 up you know on the 00:03:22.460 --> 00:03:26.569 front just to show their support and their their resilience 00:03:26.569 --> 00:03:27.620 to bring their 00:03:27.620 --> 00:03:33.860 city back so I just want to thank you and thank you for the 00:03:33.860 --> 00:03:34.580 opportunity for us 00:03:34.580 --> 00:03:37.069 to be able to go down there it was a great experience and 00:03:37.069 --> 00:03:38.300 then I know our 00:03:38.300 --> 00:03:40.860 guys had a great time we really came together we worked in 00:03:40.860 --> 00:03:42.460 long hours but you 00:03:42.460 --> 00:03:45.919 know we got up every morning and you know together and it 00:03:45.919 --> 00:03:46.819 was an awesome 00:03:46.819 --> 00:03:50.259 experience and just the hospitality that we had I will tell 00:03:50.259 --> 00:03:51.379 you one story we're 00:03:51.379 --> 00:03:55.729 here so the the picture on your furthest from me on your 00:03:55.729 --> 00:03:56.900 right or I'm sorry 00:03:56.900 --> 00:03:59.860 pictures closest to me over here we're fixing a water main 00:03:59.860 --> 00:04:00.860 break there we're 00:04:00.860 --> 00:04:03.150 getting ready to dig it up the water was coming out of the 00:04:03.150 --> 00:04:05.020 ground and we had the 00:04:05.020 --> 00:04:07.409 hole open we're next to the road of tracks and out of 00:04:07.409 --> 00:04:08.419 nowhere we had all 00:04:08.419 --> 00:04:10.810 the you know the street blocked off and out of nowhere our 00:04:10.810 --> 00:04:11.780 car pulls up and lady 00:04:11.780 --> 00:04:14.710 kind of pulls her car up sideways she runs out from the 00:04:14.710 --> 00:04:15.860 front runs to the back 00:04:15.860 --> 00:04:19.370 opens the back hatch and she pulls out two bags I brought 00:04:19.370 --> 00:04:20.220 you lunch thank you 00:04:20.220 --> 00:04:23.420 so much for coming so it was an awesome experience and I 00:04:23.420 --> 00:04:24.019 just want to thank my 00:04:24.019 --> 00:04:28.100 guys you know for coming we have Brian Meadows Rivers Earls 00:04:28.100 --> 00:04:29.259 Glenn Harrison and 00:04:29.259 --> 00:04:33.750 Byron Rashard also we had David Warren and William Hubert 00:04:33.750 --> 00:04:35.100 go with us those two 00:04:35.100 --> 00:04:37.339 couldn't be here today but I just want to thank them 00:04:37.339 --> 00:04:38.899 further and thank you for 00:04:38.899 --> 00:04:43.009 your support and allow us to go so thank you for going I 00:04:43.009 --> 00:04:44.339 came from a 00:04:44.339 --> 00:04:48.329 municipality myself and so I know how much is appreciated 00:04:48.329 --> 00:04:49.660 when somebody can 00:04:49.660 --> 00:04:52.350 go and help you out when you're overwhelmed like that and 00:04:52.350 --> 00:04:53.100 and thanks to 00:04:53.100 --> 00:04:55.610 your families because I know they're the support behind you 00:04:55.610 --> 00:04:58.939 too so thank you 00:04:59.339 --> 00:05:16.550 can I propose a standing ovation for these guys who I just 00:05:16.550 --> 00:05:16.860 I just want to say 00:05:16.860 --> 00:05:20.509 you know I know you guys in the work you do you're really 00:05:20.509 --> 00:05:21.899 humble about it but to 00:05:21.899 --> 00:05:26.089 me you're like doctors for the infrastructure of a city and 00:05:26.089 --> 00:05:27.060 you know 00:05:27.060 --> 00:05:31.480 just as we need our organs to live as individuals we need 00:05:31.480 --> 00:05:32.939 water functional 00:05:32.939 --> 00:05:36.870 water waste water electricity to function as a city so you 00:05:36.870 --> 00:05:37.620 guys are going 00:05:37.620 --> 00:05:41.100 in there like that group doctors without borders and you 00:05:41.100 --> 00:05:42.100 are fixing the 00:05:42.100 --> 00:05:45.759 infrastructure you know the organs of other cities and you 00:05:45.759 --> 00:05:46.620 do this here in our 00:05:46.620 --> 00:05:51.899 city every day so hats off to all of you thank you so much 00:05:51.899 --> 00:05:53.660 and then if the 00:05:53.660 --> 00:05:57.829 street strange food services and parks team could come in 00:05:57.829 --> 00:05:59.100 if you don't mind 00:06:10.300 --> 00:06:13.420 this is Keith Gabbard our street superintendent and you can 00:06:13.420 --> 00:06:15.379 see the names 00:06:15.379 --> 00:06:19.329 of the folks that participated in this effort on their team 00:06:19.329 --> 00:06:20.379 and then after 00:06:20.379 --> 00:06:23.259 this do we see a few slides as well I don't know Keith if 00:06:23.259 --> 00:06:24.139 you want to say 00:06:24.139 --> 00:06:27.620 anything about what you all did and and what you saw just a 00:06:27.620 --> 00:06:29.019 few moments for a 00:06:29.019 --> 00:06:32.089 few minutes and that way they can the board can recognize 00:06:32.089 --> 00:06:33.019 you all so and then 00:06:33.019 --> 00:06:40.220 there's two slides are you running the slider and want me 00:06:40.220 --> 00:06:43.540 to okay if I can get 00:06:43.540 --> 00:06:49.850 this to run we had a combined effort of streets drainage 00:06:49.850 --> 00:06:52.139 parks and one fleet 00:06:52.139 --> 00:06:55.600 service member we went to Vita Texas as you can see we 00:06:55.600 --> 00:06:57.100 assisted in large debris 00:06:57.100 --> 00:07:01.279 removal and we were fixing some different streets and 00:07:01.279 --> 00:07:02.660 helping them get 00:07:02.660 --> 00:07:06.120 access back to the community for the emergency vehicles and 00:07:06.120 --> 00:07:06.740 the citizens 00:07:06.740 --> 00:07:10.329 because they were totally devastated with floods it's an 00:07:10.329 --> 00:07:11.540 emotional thing 00:07:11.540 --> 00:07:15.120 until you actually see it you can see it on TV but you see 00:07:15.120 --> 00:07:16.300 it in person it 00:07:16.300 --> 00:07:19.420 really tugs on your heartstrings these guys did an 00:07:19.420 --> 00:07:21.019 excellent job we were able 00:07:21.019 --> 00:07:24.139 to help some of their vehicles were down due to the 00:07:24.139 --> 00:07:25.699 flooding so our fleet 00:07:25.699 --> 00:07:29.600 gentleman was assisting them and us as well so it was a I 00:07:29.600 --> 00:07:30.819 kind of skipped 00:07:30.819 --> 00:07:36.620 through those quickly that's not a I'm going back what 00:07:38.300 --> 00:07:45.029 that's not me sorry sorry I guess I should be looking at 00:07:45.029 --> 00:07:48.500 the screen yeah we 00:07:48.500 --> 00:07:50.949 had a large debris lot of large trees they had a lot of 00:07:50.949 --> 00:07:52.100 their equipment down 00:07:52.100 --> 00:07:56.540 and still without power everybody was extremely grateful 00:07:56.540 --> 00:07:57.220 that we were there 00:07:57.220 --> 00:08:01.399 and the guys did an exceptional job so and we greatly 00:08:01.399 --> 00:08:02.779 appreciate the 00:08:02.779 --> 00:08:07.759 opportunity to go down and assist that city of Eider so 00:08:07.759 --> 00:08:11.660 thank you okay thank 00:08:11.660 --> 00:08:13.339 you I know that you're the ones who have to clear the 00:08:13.339 --> 00:08:14.339 streets so everybody else 00:08:14.339 --> 00:08:17.829 can get in and do their job so I really appreciate what you 00:08:17.829 --> 00:08:19.579 've done hopefully we 00:08:19.579 --> 00:08:23.259 never have to ask for that but that's why we do this we're 00:08:23.259 --> 00:08:24.100 as Texans and 00:08:24.100 --> 00:08:27.500 Americans that's why we do this 00:08:29.019 --> 00:08:33.470 thanks you guys are heroes to all of us I think and every 00:08:33.470 --> 00:08:35.340 day and what you do and 00:08:35.340 --> 00:08:38.399 thank you so much you you really save lives by what you do 00:08:38.399 --> 00:08:39.460 and you're humble 00:08:39.460 --> 00:08:44.340 about it but we admire you so much so 00:08:52.340 --> 00:09:02.250 oh and thanks to your families who supported you to go not 00:09:02.250 --> 00:09:10.179 sure if the it 00:09:10.179 --> 00:09:15.100 was a wide broad effort for the organization we also have a 00:09:15.100 --> 00:09:15.740 an employee 00:09:15.740 --> 00:09:17.840 from the police department that it was that was part of 00:09:17.840 --> 00:09:18.899 that process as well I 00:09:18.899 --> 00:09:22.549 don't think he could make it today but but he was part of 00:09:22.549 --> 00:09:23.259 the public 00:09:23.259 --> 00:09:26.909 information office component to assist and disseminating 00:09:26.909 --> 00:09:28.259 the information out to 00:09:28.259 --> 00:09:30.659 the communities about what was going on here's some photos 00:09:30.659 --> 00:09:31.299 that were provided 00:09:31.299 --> 00:09:34.950 for us of their emergency operations center and just 00:09:34.950 --> 00:09:36.379 keeping track of the 00:09:36.379 --> 00:09:40.059 storms and news media outlets etc and so as you can see it 00:09:40.059 --> 00:09:41.700 's all hands on deck on 00:09:41.700 --> 00:09:46.240 the on the on the public information office fire department 00:09:46.240 --> 00:09:47.500 also deployed a 00:09:47.500 --> 00:09:50.960 number of crews down I don't know if they're here this 00:09:50.960 --> 00:09:52.659 morning many of them 00:09:52.659 --> 00:09:56.460 depending on their shifts but but they did quite a bit in 00:09:56.460 --> 00:09:57.759 regards to swift 00:09:57.759 --> 00:10:00.649 water rescues they actually were deployed prior to the 00:10:00.649 --> 00:10:01.779 storm come making 00:10:01.779 --> 00:10:04.259 landfall to be ready because knowing that the storm surge 00:10:04.259 --> 00:10:04.940 will be coming 00:10:04.940 --> 00:10:08.399 there needed to be an efforts to be able to rescue folks 00:10:08.399 --> 00:10:09.659 and and when you rescue 00:10:09.659 --> 00:10:12.240 when you rescue humans you also have to rescue pets and and 00:10:12.240 --> 00:10:13.179 that's one of those 00:10:13.179 --> 00:10:16.639 things that our employees are prepared for and so you can 00:10:16.639 --> 00:10:17.740 see there all the 00:10:17.740 --> 00:10:21.659 things that they did over 2,000 folks there at the bottom 00:10:21.659 --> 00:10:23.139 and 300 dogs so it 00:10:23.139 --> 00:10:25.529 is an effort that's a it's a full family effort there when 00:10:25.529 --> 00:10:26.799 you're removing them 00:10:26.799 --> 00:10:30.960 from their homes and it was quite a bit of an effort here 00:10:30.960 --> 00:10:32.539 there in the various 00:10:32.539 --> 00:10:36.730 parts of southeast Texas and here are some photos of what 00:10:36.730 --> 00:10:37.940 they the fire 00:10:37.940 --> 00:10:40.500 department did 00:10:44.059 --> 00:10:48.049 and then the last group to be recognized are the folks that 00:10:48.049 --> 00:10:50.659 actually they were 00:10:50.659 --> 00:10:53.169 not deployed down to southeast Texas they're actually 00:10:53.169 --> 00:10:54.340 deployed to Florida and 00:10:54.340 --> 00:10:58.149 so if the DME folks would please come in and as they're 00:10:58.149 --> 00:10:59.379 walking in I can 00:10:59.379 --> 00:11:05.610 briefly tell you that you know we were actually able to to 00:11:05.610 --> 00:11:06.980 through our 00:11:06.980 --> 00:11:11.629 interlocal agreements that we have with a variety of with 00:11:11.629 --> 00:11:13.419 the electrical utilities 00:11:13.419 --> 00:11:16.419 there in Florida were able to ramp up prior to the storm 00:11:16.419 --> 00:11:17.259 actually making land 00:11:17.259 --> 00:11:21.970 fall so several of these of these folks were deployed prior 00:11:21.970 --> 00:11:23.419 to the storm hitting 00:11:23.419 --> 00:11:26.879 and make their way down to Florida to assist in the in the 00:11:26.879 --> 00:11:27.899 cleanup efforts to 00:11:27.899 --> 00:11:31.990 restore power repair any utility poles that were that were 00:11:31.990 --> 00:11:33.820 fallen so if if 00:11:33.820 --> 00:11:36.389 Rowdy if you don't mind coming here and saying a little bit 00:11:36.389 --> 00:11:37.259 what you all did 00:11:37.259 --> 00:11:40.379 after this slide where it shows all the names there's a few 00:11:40.379 --> 00:11:41.299 slides that show 00:11:41.299 --> 00:11:48.100 some of the pictures of what you all saw okay 00:12:01.940 --> 00:12:09.649 they all like this side of the room better I guess. This is 00:12:09.649 --> 00:12:13.460 almost all of our group we 00:12:13.460 --> 00:12:16.259 had two individuals that were sick today I think it was 00:12:16.259 --> 00:12:17.419 because we told them that 00:12:17.419 --> 00:12:19.649 we were coming here and we were a little bit nervous about 00:12:19.649 --> 00:12:23.100 being up in front of the public so this is a 00:12:23.100 --> 00:12:28.250 list of the group that went we took a very seasoned group 00:12:28.250 --> 00:12:29.940 if you can see we 00:12:29.940 --> 00:12:33.159 took a lot of crew for them and a lot of senior linemen and 00:12:33.159 --> 00:12:34.299 we normally do that 00:12:34.299 --> 00:12:37.139 because of when you go on these hurricanes you don't know 00:12:37.139 --> 00:12:37.580 what to 00:12:37.580 --> 00:12:41.230 expect you're out of your element you're out there working 00:12:41.230 --> 00:12:42.179 on a system that you 00:12:42.179 --> 00:12:45.830 are not familiar with you're working with another group of 00:12:45.830 --> 00:12:47.019 employees from that 00:12:47.019 --> 00:12:50.480 utility that you're not familiar with so you want your most 00:12:50.480 --> 00:12:51.620 seasoned people there 00:12:51.620 --> 00:12:54.019 doesn't mean we don't take some apprentices every once in a 00:12:54.019 --> 00:12:54.419 while to 00:12:54.419 --> 00:12:59.120 give them that experience also. We were called by FMEA 00:12:59.120 --> 00:13:00.779 Florida Municipal 00:13:00.779 --> 00:13:06.500 Electric Association about five days prior to landfall they 00:13:06.500 --> 00:13:07.860 called and asked 00:13:07.860 --> 00:13:13.519 us if we would be able to help in Florida and we got the 00:13:13.519 --> 00:13:14.700 okay from from 00:13:14.700 --> 00:13:19.850 upper management to provide assistance and we they gave us 00:13:19.850 --> 00:13:21.220 a date when they 00:13:21.220 --> 00:13:23.450 wanted us down there they didn't want us to be there during 00:13:23.450 --> 00:13:24.379 the hurricane itself 00:13:24.379 --> 00:13:28.330 they wanted us to leave as soon as it got through the issue 00:13:28.330 --> 00:13:29.659 with that is we 00:13:29.659 --> 00:13:33.120 also were coming back in with all the residents trying to 00:13:33.120 --> 00:13:33.940 get back in so the 00:13:33.940 --> 00:13:37.059 second day was a very long day for us trying to drive back 00:13:37.059 --> 00:13:38.019 through there were 00:13:38.019 --> 00:13:41.480 several small towns that it took us two hours to get 00:13:41.480 --> 00:13:42.980 through just because of the 00:13:42.980 --> 00:13:48.960 traffic. This is a picture of the group before we left we 00:13:48.960 --> 00:13:49.820 knew it was going to 00:13:49.820 --> 00:13:52.710 be a long journey so as you can see we were in shorts and 00:13:52.710 --> 00:13:53.779 we knew we weren't 00:13:53.779 --> 00:13:58.000 going to be working that day. There is a sign that at the 00:13:58.000 --> 00:14:00.059 entrance to the 00:14:00.059 --> 00:14:05.230 facilities in Ocala that thank you for all of the linemen 00:14:05.230 --> 00:14:07.539 that showed up. These 00:14:07.539 --> 00:14:11.000 are just some pictures of the damage as you can see the the 00:14:11.000 --> 00:14:11.740 one on the right 00:14:11.740 --> 00:14:14.860 there's a bucket truck that's driving through an actual 00:14:14.860 --> 00:14:16.580 flooded area that's 00:14:16.580 --> 00:14:19.399 the one good thing about having the large vehicles we can 00:14:19.399 --> 00:14:20.259 get those in some 00:14:20.259 --> 00:14:25.509 places that the smaller vehicles can't. Here's some more 00:14:25.509 --> 00:14:27.019 work at night there's a 00:14:27.019 --> 00:14:31.240 as you can see there's trees trees were everywhere we had 00:14:31.240 --> 00:14:32.659 tree trimmers there 00:14:32.659 --> 00:14:36.639 from all over that were helping assist also and that makes 00:14:36.639 --> 00:14:37.820 our job a lot easier 00:14:37.820 --> 00:14:40.460 because these guys aren't tree trimmers they're linemen you 00:14:40.460 --> 00:14:41.139 know that they're 00:14:41.139 --> 00:14:44.990 there to get the get the lines back up. Just some more 00:14:44.990 --> 00:14:46.779 pictures of damage you can 00:14:46.779 --> 00:14:50.659 see the one tree that fell across the shed a lot of it a 00:14:50.659 --> 00:14:52.019 lot of the work that 00:14:52.019 --> 00:14:54.190 we did was at night I mean we worked from six in the 00:14:54.190 --> 00:14:55.500 morning till ten at night 00:14:55.500 --> 00:14:59.230 every day a couple of days we went over you know because we 00:14:59.230 --> 00:15:00.019 were right at the 00:15:00.019 --> 00:15:02.460 point of getting somebody's power back on and there's no 00:15:02.460 --> 00:15:03.379 need and them being 00:15:03.379 --> 00:15:08.419 off all night if we can stay an hour or so extra. That's 00:15:08.419 --> 00:15:09.740 pretty much the end of 00:15:09.740 --> 00:15:13.289 the slideshow there was you know this is every time we go 00:15:13.289 --> 00:15:14.700 on one of these trips 00:15:14.700 --> 00:15:16.990 we always say this is this is probably one of the best 00:15:16.990 --> 00:15:18.059 groups and everything 00:15:18.059 --> 00:15:21.519 like that but I can I can honestly say this time the town 00:15:21.519 --> 00:15:22.500 that we went to 00:15:22.500 --> 00:15:26.549 Alcala there wasn't a day that went by that somebody didn't 00:15:26.549 --> 00:15:27.820 stop and give one 00:15:27.820 --> 00:15:32.710 of these groups either a cooler full of soda pops water G 00:15:32.710 --> 00:15:34.899 atorade I think every 00:15:34.899 --> 00:15:38.019 day we had at least one meal that somebody from the 00:15:38.019 --> 00:15:39.179 community brought out 00:15:39.179 --> 00:15:44.100 and fed the group so the the guys from Ocala they were 00:15:44.100 --> 00:15:44.860 working right alongside 00:15:44.860 --> 00:15:47.879 of us they worked those days as a matter of fact the last 00:15:47.879 --> 00:15:49.580 day we were there we 00:15:49.580 --> 00:15:53.039 helped do cleanup so that some of those guys could go spend 00:15:53.039 --> 00:15:54.139 a little time with 00:15:54.139 --> 00:15:57.600 their families and rest up because of the uncertainty of 00:15:57.600 --> 00:15:59.500 Maria and Jose that 00:15:59.500 --> 00:16:01.710 were coming in they they didn't know if they were going to 00:16:01.710 --> 00:16:04.340 get hit again so in 00:16:04.340 --> 00:16:08.789 this group we had no issues no issues whatsoever it's a 00:16:08.789 --> 00:16:09.980 great group of guys 00:16:09.980 --> 00:16:14.100 they did an outstanding job of representing Denton as is 00:16:14.100 --> 00:16:15.139 attested to by 00:16:15.139 --> 00:16:19.039 the numerous emails and stuff that I'm sure Todd that you 00:16:19.039 --> 00:16:20.539 've received on this 00:16:20.539 --> 00:16:25.860 group and you know these guys enjoy it they love getting 00:16:25.860 --> 00:16:27.659 the lights back on and 00:16:27.659 --> 00:16:29.379 that's the thing at the end of the day whenever you're 00:16:29.379 --> 00:16:30.179 sitting there and it's 00:16:30.179 --> 00:16:33.019 pitch dark and all of a sudden you see lights popping on 00:16:33.019 --> 00:16:34.059 that means that they've 00:16:34.059 --> 00:16:37.179 done their job and they've done it well thank y'all for 00:16:37.179 --> 00:16:37.980 allowing us the 00:16:37.980 --> 00:16:42.750 opportunity to go and to represent Denton. Thank you for 00:16:42.750 --> 00:16:43.940 going and thanks 00:16:43.940 --> 00:16:47.399 for your families letting you go I worked for a utility in 00:16:47.399 --> 00:16:48.460 Minnesota I don't 00:16:48.460 --> 00:16:50.960 know if you guys know that and I know you're working in 00:16:50.960 --> 00:16:52.059 conditions that you 00:16:52.059 --> 00:16:55.179 are not used to and and how difficult that can be so I 00:16:55.179 --> 00:16:56.539 really appreciate your 00:16:56.539 --> 00:16:59.580 going and applaud you for doing maybe you even were working 00:16:59.580 --> 00:17:00.340 next to our old 00:17:00.340 --> 00:17:07.589 crews but thank you thank you very much for going. Thank 00:17:07.589 --> 00:17:09.460 you I want to stand up 00:17:09.460 --> 00:17:13.460 and give you guys a standing ovation. 00:17:21.460 --> 00:17:24.650 I think that you know electricity shows how connected we 00:17:24.650 --> 00:17:26.619 all are all over the 00:17:26.619 --> 00:17:31.160 country and you know those those lines are like veins and 00:17:31.160 --> 00:17:32.420 you know connecting 00:17:32.420 --> 00:17:35.539 all of us and they really are literally a life source for 00:17:35.539 --> 00:17:36.900 people so you guys are 00:17:36.900 --> 00:17:42.460 like emergency doctors saving multiple lives at a time and 00:17:42.460 --> 00:17:44.299 I'm just I'm amazed 00:17:44.299 --> 00:17:47.759 and in all what you do just every day not just this but 00:17:47.759 --> 00:17:48.980 thank you so much so 00:17:48.980 --> 00:17:53.980 glad to have this opportunity to recognize you. Thank you. 00:17:56.619 --> 00:18:15.359 And as they are exiting we'd like to also recognize the the 00:18:15.359 --> 00:18:16.819 groups that came 00:18:16.819 --> 00:18:20.519 in today at next Tuesday's council meeting so we'll be 00:18:20.519 --> 00:18:22.539 doing similar type 00:18:22.539 --> 00:18:25.970 presentation next Tuesday evening so just thank you all for 00:18:25.970 --> 00:18:26.599 your time on last 00:18:26.599 --> 00:18:30.059 allowing us to do that and recognizing those employees. 00:18:30.059 --> 00:18:32.059 Okay our next item is 00:18:32.059 --> 00:18:36.750 the electromagnetic inspection from Lake Louisville to here 00:18:36.750 --> 00:18:38.460 . Yes I'm going to do a 00:18:38.460 --> 00:18:41.410 brief introduction try to give you a little understanding 00:18:41.410 --> 00:18:42.200 well why are we 00:18:42.200 --> 00:18:46.259 doing this project and then I'll introduce our presenter. 00:18:46.259 --> 00:18:47.660 We have two 00:18:47.660 --> 00:18:51.119 raw water transmission lines between Lake Louisville and 00:18:51.119 --> 00:18:52.619 Lake Louisville water 00:18:52.619 --> 00:18:57.210 treatment plant. That plant is about 60% of the city's 00:18:57.210 --> 00:18:58.819 water treatment capacity. 00:18:58.819 --> 00:19:03.680 It's a twin pipeline system one first pipe was a 27 it was 00:19:03.680 --> 00:19:04.980 built in 1950 or 00:19:04.980 --> 00:19:09.670 excuse me at 56 and then the parallel pipe was the 30 inch 00:19:09.670 --> 00:19:10.940 that's the topic of 00:19:10.940 --> 00:19:16.089 our discussion today and that was built in 1975. We've had 00:19:16.089 --> 00:19:18.220 some failure history 00:19:18.220 --> 00:19:24.819 on the 30 inch pipeline. We had a failure probably pre-89 00:19:24.819 --> 00:19:25.859 wasn't real well 00:19:25.859 --> 00:19:29.319 documented but we had some heavily corroded pipe two pipes 00:19:29.319 --> 00:19:30.059 were replaced. 00:19:30.059 --> 00:19:35.630 Then we had a series of more recent failures between about 00:19:35.630 --> 00:19:38.859 2010 and 2015 00:19:38.859 --> 00:19:43.279 that basically raised our awareness level and concern about 00:19:43.279 --> 00:19:44.380 the health and 00:19:44.380 --> 00:19:47.509 condition of the pipe. It's not a lot of technology 00:19:47.509 --> 00:19:49.220 available to help diagnose 00:19:49.220 --> 00:19:53.869 that. When the DCTA train was under construction we went 00:19:53.869 --> 00:19:55.180 out there and did a 00:19:55.180 --> 00:19:59.400 Sahara technology which was a tethered listening device. It 00:19:59.400 --> 00:20:00.880 only picks up active 00:20:00.880 --> 00:20:03.769 leaks so you have to have an active leak and you have to 00:20:03.769 --> 00:20:05.220 have a leak signature to 00:20:05.220 --> 00:20:10.019 pick it up. So that technology really didn't accurately 00:20:10.019 --> 00:20:11.299 pinpoint any real 00:20:11.299 --> 00:20:14.759 issues. In fact it went by an active leaking pipe that we 00:20:14.759 --> 00:20:15.539 weren't able to 00:20:15.539 --> 00:20:20.940 pick up so that was a discovery. We had two failures after 00:20:20.940 --> 00:20:22.579 that inspection with 00:20:22.579 --> 00:20:27.380 the DCTA in 2010. One of them we had to contend and deal 00:20:27.380 --> 00:20:28.220 with when the light 00:20:28.220 --> 00:20:33.259 rail was active. We did a presentation to the PUB back in 00:20:33.259 --> 00:20:34.980 2013 when we 00:20:34.980 --> 00:20:38.480 encountered that problem and some of the challenges that we 00:20:38.480 --> 00:20:39.500 had and then more 00:20:39.500 --> 00:20:45.940 recently in 2015 when the interstate was replacing the two 00:20:45.940 --> 00:20:48.859 pipe sections, the two 00:20:48.859 --> 00:20:52.859 locations on the 27 they cut in found good pipe it wasn't 00:20:52.859 --> 00:20:53.960 an issue but on the 00:20:53.960 --> 00:20:57.859 30 on the west side we encountered some similar bad pipe. 00:20:57.859 --> 00:20:58.940 So we've always been a 00:20:58.940 --> 00:21:02.059 little bit suspect over the last five years about the 00:21:02.059 --> 00:21:03.259 condition of this pipe 00:21:03.259 --> 00:21:07.309 and we've searched for available technologies and we 00:21:07.309 --> 00:21:09.859 selected Pure Technologies Inc. 00:21:09.859 --> 00:21:15.539 They're the patented provider of this technology. We went 00:21:15.539 --> 00:21:17.099 with a dewatered pipe 00:21:17.099 --> 00:21:20.750 inspection that was a robotics and the robotics went 00:21:20.750 --> 00:21:21.740 through and did 00:21:21.740 --> 00:21:26.509 electromagnetic which would pick up corrosion or broken 00:21:26.509 --> 00:21:28.579 bars within the pipe 00:21:28.579 --> 00:21:32.839 itself and then we also did the video and that's part of 00:21:32.839 --> 00:21:34.740 why we went robotic. 00:21:34.740 --> 00:21:38.200 Dewatered was the with a raw water environment we weren't 00:21:38.200 --> 00:21:39.099 really sure the 00:21:39.099 --> 00:21:42.640 closed circuit TV would give us very much to work with. So 00:21:42.640 --> 00:21:45.059 Brian Ellis is the 00:21:45.059 --> 00:21:49.579 project manager with Pure Technologies and he's got a brief 00:21:49.579 --> 00:21:50.619 presentation on 00:21:50.619 --> 00:21:53.380 what they found and then I'll do kind of a wrap-up of what 00:21:53.380 --> 00:21:54.380 are our next steps. 00:21:54.380 --> 00:22:03.619 So Brian. Thank you Tim. So I think what's I know it was 00:22:03.619 --> 00:22:05.339 just dumb luck but being able to kind of 00:22:05.339 --> 00:22:11.980 follow the a group of people and see how many resources it 00:22:11.980 --> 00:22:12.740 true it truly takes 00:22:12.740 --> 00:22:19.089 to oh sorry to and just use the arrow keys here I'm sure I 00:22:19.089 --> 00:22:20.880 'm sorry to manage 00:22:20.880 --> 00:22:26.029 emergent situations when you're under the gun unfortunately 00:22:26.029 --> 00:22:27.180 pipes don't break 00:22:27.180 --> 00:22:31.099 on a you know Monday afternoon they break when it's raining 00:22:31.099 --> 00:22:31.940 and it's the 00:22:31.940 --> 00:22:35.400 middle of the night and you have your customers calling for 00:22:35.400 --> 00:22:36.380 a pipe failure so 00:22:36.380 --> 00:22:39.400 the goal of our inspection is to try and give people a 00:22:39.400 --> 00:22:40.740 heads up as to what the 00:22:40.740 --> 00:22:43.630 condition of their pipe is so they can start managing that 00:22:43.630 --> 00:22:44.859 asset proactively and 00:22:44.859 --> 00:22:50.009 not reactively. Just a little bit about Pure Technologies 00:22:50.009 --> 00:22:51.779 my name is Brian Ellis 00:22:51.779 --> 00:22:55.730 I was the project manager on this job my colleague Dave 00:22:55.730 --> 00:22:57.539 Kurtz has about 20 years 00:22:57.539 --> 00:23:01.000 of actually selling pipe in fact you were probably with G 00:23:01.000 --> 00:23:02.299 ifford Hill when this 00:23:02.299 --> 00:23:06.869 when this original pipeline was built but we do work all 00:23:06.869 --> 00:23:09.019 over the world here 00:23:09.019 --> 00:23:14.170 locally we do work for everyone you've heard of North Texas 00:23:14.170 --> 00:23:16.220 Dallas Austin San 00:23:16.220 --> 00:23:20.480 Antonio so we have a lot of experience our focus primarily 00:23:20.480 --> 00:23:21.140 is on the 00:23:21.140 --> 00:23:25.630 pre-stressed concrete pipe of which this bar wrap pipe is a 00:23:25.630 --> 00:23:27.099 type but we do a lot 00:23:27.099 --> 00:23:33.700 of work with metallic pipes as well. Just a real brief 00:23:33.700 --> 00:23:35.140 discussion of bar wrap 00:23:35.140 --> 00:23:39.380 pipe it's a type of pre-stressed concrete pipe this is just 00:23:39.380 --> 00:23:39.900 a cross 00:23:39.900 --> 00:23:43.359 section right here you basically have a steel cylinder with 00:23:43.359 --> 00:23:45.819 metal bars that 00:23:45.819 --> 00:23:48.960 provide a lot of the structural integrity around the 00:23:48.960 --> 00:23:50.380 cylinder and then it of 00:23:50.380 --> 00:23:53.839 course has a concrete mortar coating to protect those 00:23:53.839 --> 00:23:55.299 metallic pieces from 00:23:55.299 --> 00:24:03.170 corrosion. A few of the the specifics about concrete or 00:24:03.170 --> 00:24:06.299 about bar wrap pipe in 00:24:06.299 --> 00:24:10.700 particular is when you start having corrosion of that 00:24:10.700 --> 00:24:12.539 concrete protective 00:24:12.539 --> 00:24:20.380 coating it allows acidic groundwater any kind of corrosive 00:24:20.380 --> 00:24:21.299 environment to start 00:24:21.299 --> 00:24:25.019 to penetrate that and you start to get loss of the 00:24:25.019 --> 00:24:27.460 structural components. Of 00:24:27.460 --> 00:24:31.740 course as you break through the bars then you start getting 00:24:31.740 --> 00:24:32.859 into the metal 00:24:32.859 --> 00:24:35.980 cylinder and that's when you start to see leaks. Now one 00:24:35.980 --> 00:24:37.700 thing good about bar 00:24:37.700 --> 00:24:41.200 wrap pipe is because it's mild steel you don't typically 00:24:41.200 --> 00:24:42.460 have catastrophic 00:24:42.460 --> 00:24:45.609 failures there are a few other types of concrete pipe where 00:24:45.609 --> 00:24:46.339 you actually have 00:24:46.339 --> 00:24:50.079 the main breaks where it basically just catastrophically 00:24:50.079 --> 00:24:51.940 blows apart and Main 00:24:51.940 --> 00:24:55.660 Street is flooded. This will typically the signature of a 00:24:55.660 --> 00:24:56.660 corroding pipe for 00:24:56.660 --> 00:25:01.430 bar wrap is typically slow leaks progressing into moderate 00:25:01.430 --> 00:25:01.980 and then 00:25:01.980 --> 00:25:08.579 severe leaks. So the goals were basically to use our 00:25:08.579 --> 00:25:11.220 proprietary EM technology to 00:25:11.220 --> 00:25:16.579 not only look at the state of the bar wraps but also to 00:25:16.579 --> 00:25:18.220 look at the pipe wall 00:25:18.220 --> 00:25:21.799 thickness. We work out the great thing about our robotics 00:25:21.799 --> 00:25:22.980 technology as Tim 00:25:22.980 --> 00:25:27.029 mentioned was that we do provide a visual assessment of the 00:25:27.029 --> 00:25:28.019 inside of the 00:25:28.019 --> 00:25:32.039 pipe too and then using those things in tandem we're 00:25:32.039 --> 00:25:33.059 basically able to give you a 00:25:33.059 --> 00:25:36.710 full condition assessment of your pipe. The goal being is 00:25:36.710 --> 00:25:37.779 that a full replacement 00:25:37.779 --> 00:25:41.819 of this pipe is very expensive especially in where this 00:25:41.819 --> 00:25:42.619 pipe is as 00:25:42.619 --> 00:25:46.369 we'll see it's right next to that fancy hike and bike trail 00:25:46.369 --> 00:25:47.539 but even more so 00:25:47.539 --> 00:25:50.089 it's right next to a railroad it'd be a very costly 00:25:50.089 --> 00:25:51.940 replacement. We want to go in 00:25:51.940 --> 00:25:55.400 we want to identify your weak spots allow you to go in and 00:25:55.400 --> 00:25:56.019 replace just 00:25:56.019 --> 00:26:00.849 small sections of pipe and effectively increase the the 00:26:00.849 --> 00:26:01.660 usable life of that 00:26:01.660 --> 00:26:08.549 entire pipeline. This is where we make our money that's our 00:26:08.549 --> 00:26:10.539 robot we basically 00:26:10.539 --> 00:26:15.980 this is about 8.2 8 points a little over 8 miles of 00:26:15.980 --> 00:26:17.700 pipeline what we're able to 00:26:17.700 --> 00:26:21.160 do this is a tether tool that we bring in and insert 00:26:21.160 --> 00:26:22.299 through access manholes. 00:26:22.299 --> 00:26:26.460 Could you stay for the mic? Sorry I'm used to my wife 00:26:26.460 --> 00:26:27.579 telling me that I 00:26:27.579 --> 00:26:32.140 talk too loud so we're basically able to insert this tool 00:26:32.140 --> 00:26:33.460 into the access 00:26:33.460 --> 00:26:38.059 manholes and run all of our data collection and video both 00:26:38.059 --> 00:26:38.940 upstream and 00:26:38.940 --> 00:26:43.589 downstream to get a full assessment of the pipe. There's 00:26:43.589 --> 00:26:45.380 another view of our 00:26:45.380 --> 00:26:52.329 tool our data acquisition system and this is actually if 00:26:52.329 --> 00:26:53.619 you look here on the 00:26:53.619 --> 00:26:57.079 upper right hand corner that's actually where the money's 00:26:57.079 --> 00:26:58.299 made that's actually a 00:26:58.299 --> 00:27:01.950 detector that has 24 different separate detectors and 00:27:01.950 --> 00:27:03.180 effectively what we're 00:27:03.180 --> 00:27:06.880 doing is we're inducing a magnetic field into the pipe and 00:27:06.880 --> 00:27:07.940 then we're quickly 00:27:07.940 --> 00:27:11.400 measuring the response of that magnetic field and we're 00:27:11.400 --> 00:27:12.700 effectively doing a 00:27:12.700 --> 00:27:18.589 continuity test. When wires are in good shape they give us 00:27:18.589 --> 00:27:19.900 the signal and we 00:27:19.900 --> 00:27:24.059 have electrically continuous when they don't we know based 00:27:24.059 --> 00:27:25.019 on our experience 00:27:25.019 --> 00:27:28.140 that and we can estimate the number of wire breaks that are 00:27:28.140 --> 00:27:28.819 associated with 00:27:28.819 --> 00:27:33.220 that certain region and this is just this won't make any 00:27:33.220 --> 00:27:33.980 sense to you but you 00:27:33.980 --> 00:27:37.630 can see the perturbation in one of our sensors here and 00:27:37.630 --> 00:27:39.539 that to us highlights a 00:27:39.539 --> 00:27:44.579 section of pipe that we need to evaluate. So the D4 that's 00:27:44.579 --> 00:27:46.380 saying? Yes yes 00:27:46.380 --> 00:27:50.559 that's that's a typical signature of a non-continuous set 00:27:50.559 --> 00:27:52.579 of wires or bars in 00:27:52.579 --> 00:27:57.920 this case and this is just a another piece of our of our 00:27:57.920 --> 00:27:59.940 analyzed data that 00:27:59.940 --> 00:28:04.019 shows as we're going down we take the data and it's about a 00:28:04.019 --> 00:28:05.099 four to six week 00:28:05.099 --> 00:28:08.980 process where all the data gets analyzed by a group of 00:28:08.980 --> 00:28:11.259 trained technicians that 00:28:11.259 --> 00:28:14.339 know how to filter out the data and tell us exactly how 00:28:14.339 --> 00:28:15.619 many wire breaks and 00:28:15.619 --> 00:28:21.420 where they are in your system. This is not your pipe I just 00:28:21.420 --> 00:28:22.380 want to highlight 00:28:22.380 --> 00:28:26.029 that this is actually from Flower Mound but you can see 00:28:26.029 --> 00:28:27.380 here where based on 00:28:27.380 --> 00:28:32.920 verification we we found some some some issues with their 00:28:32.920 --> 00:28:34.619 pipe and we excavated 00:28:34.619 --> 00:28:38.099 the pipe and you can see where the structural components of 00:28:38.099 --> 00:28:39.539 these bars have 00:28:39.539 --> 00:28:46.269 been have been basically removed so this pipe is in really 00:28:46.269 --> 00:28:50.900 bad shape. This is 00:28:50.900 --> 00:28:54.359 basically what we do once we identify pipe we can then go 00:28:54.359 --> 00:28:56.099 and support Tim's 00:28:56.099 --> 00:28:59.819 group to go excavate locate and then we run additional 00:28:59.819 --> 00:29:01.140 tools to make sure that 00:29:01.140 --> 00:29:05.059 we're on the right pipe. The worst thing we can do is give 00:29:05.059 --> 00:29:05.460 you a false 00:29:05.460 --> 00:29:10.150 positive or a false negative so we are always aimed to be 00:29:10.150 --> 00:29:11.380 on site whenever we 00:29:11.380 --> 00:29:16.680 start doing some of these field validations. You can see 00:29:16.680 --> 00:29:17.940 here some 00:29:17.940 --> 00:29:22.259 additional damage I believe this is also Flower Mound right 00:29:22.259 --> 00:29:23.660 so this is where 00:29:23.660 --> 00:29:26.380 we've come in we've excavated confirm that it's the right 00:29:26.380 --> 00:29:27.660 pipe so then the 00:29:27.660 --> 00:29:32.170 decision can be made about replacement point repairs but we 00:29:32.170 --> 00:29:33.140 we work with with 00:29:33.140 --> 00:29:39.869 Tim's group to identify what's most cost effective. Here is 00:29:39.869 --> 00:29:41.460 basically some 00:29:41.460 --> 00:29:47.690 longitudinal cracking this can be due to improper bedding 00:29:47.690 --> 00:29:48.099 when the 00:29:48.099 --> 00:29:54.329 pipeline was was built it can be due to source loading from 00:29:54.329 --> 00:29:56.220 the top I know one 00:29:56.220 --> 00:30:00.130 concern here was now that we have an active railway near 00:30:00.130 --> 00:30:01.500 our line and there 00:30:01.500 --> 00:30:06.019 was some modifications that were done by DCTA recently 00:30:06.019 --> 00:30:08.299 making sure that we don't 00:30:08.299 --> 00:30:11.869 run into this case because you can build pipelines to have 00:30:11.869 --> 00:30:13.180 trains run over them 00:30:13.180 --> 00:30:16.670 but it's difficult when they come in after the fact very 00:30:16.670 --> 00:30:17.900 similar to the 00:30:17.900 --> 00:30:23.339 build out of I-35 there just making sure that the loading 00:30:23.339 --> 00:30:24.140 condition is still 00:30:24.140 --> 00:30:29.289 proper. Now I mentioned that once you start losing your 00:30:29.289 --> 00:30:30.339 bars which is a big 00:30:30.339 --> 00:30:33.210 part of your structural integrity you can then start 00:30:33.210 --> 00:30:34.660 getting wall loss in your 00:30:34.660 --> 00:30:39.099 cylinder. Now this is a prime example of wall loss we can 00:30:39.099 --> 00:30:40.660 we can measure up to 00:30:40.660 --> 00:30:45.809 50% wall loss or I guess the correct word would be down to 00:30:45.809 --> 00:30:48.539 50% if you have 10% 00:30:48.539 --> 00:30:52.079 of your wall thickness at this point our technology does 00:30:52.079 --> 00:30:53.059 not do that but anything 00:30:53.059 --> 00:30:59.289 50% and above wall loss we can we can measure. So this is 00:30:59.289 --> 00:31:01.059 specifically the line 00:31:01.059 --> 00:31:05.220 that we did I know the north arrow is kind of in a weird 00:31:05.220 --> 00:31:06.180 spot but you can see 00:31:06.180 --> 00:31:09.650 down here to your lower right hand corner that's the intake 00:31:09.650 --> 00:31:10.380 out of Lake 00:31:10.380 --> 00:31:14.779 Louisville and it effectively runs right up underneath I-35 00:31:14.779 --> 00:31:17.099 just north of the of 00:31:17.099 --> 00:31:21.759 the lake and then essentially follows the hike and bike 00:31:21.759 --> 00:31:22.660 trail all the way to 00:31:22.660 --> 00:31:28.180 the plant and here in green I mentioned that we had 00:31:28.180 --> 00:31:29.980 multiple insertions we 00:31:29.980 --> 00:31:33.690 basically would take the tool run it upstream pull the tool 00:31:33.690 --> 00:31:34.740 back and then run 00:31:34.740 --> 00:31:40.130 it downstream from star to star effectively. Now for what 00:31:40.130 --> 00:31:41.180 you really came 00:31:41.180 --> 00:31:45.450 for this was the results of our inspection we had two 00:31:45.450 --> 00:31:46.980 sections here that 00:31:46.980 --> 00:31:51.390 we or two pipes two specific pipes where we identified five 00:31:51.390 --> 00:31:52.859 wire breaks that's 00:31:52.859 --> 00:31:56.890 also a minimum in our inspection technology to measure if 00:31:56.890 --> 00:31:57.779 you have one 00:31:57.779 --> 00:32:01.690 wire break that's really difficult for us to see because of 00:32:01.690 --> 00:32:02.539 the additional noise 00:32:02.539 --> 00:32:05.660 in the data but down to five wire breaks we're very 00:32:05.660 --> 00:32:07.019 confident in and you can see 00:32:07.019 --> 00:32:17.299 here just on the east side of 35 there and then up here 00:32:17.299 --> 00:32:19.339 near just south of Colorado 00:32:19.339 --> 00:32:23.359 Boulevard the red is where we found two pipes that had five 00:32:23.359 --> 00:32:24.579 wire breaks. I 00:32:24.579 --> 00:32:28.829 mentioned we can also do wall loss and we have we have I 00:32:28.829 --> 00:32:30.539 believe it was total 00:32:30.539 --> 00:32:39.920 nine nine or ten sections where we had wall loss. Now there 00:32:39.920 --> 00:32:41.539 are a few different 00:32:41.539 --> 00:32:44.660 types of wall loss but these are all things that should be 00:32:44.660 --> 00:32:45.859 in investigated 00:32:45.859 --> 00:32:49.539 some could be as a result of a point repair in the past 00:32:49.539 --> 00:32:50.380 some are associated 00:32:50.380 --> 00:32:54.980 with features like air release valves things like that 00:32:54.980 --> 00:32:56.500 potential issues with 00:32:56.500 --> 00:33:00.309 joints and then some but it's all something that we want to 00:33:00.309 --> 00:33:01.220 highlight to 00:33:01.220 --> 00:33:09.019 you. So as I mentioned we had we did 8.62 miles of pipe 00:33:09.019 --> 00:33:11.019 starting just upstream 00:33:11.019 --> 00:33:13.730 with a pump station there at Lake Louisville and proceeding 00:33:13.730 --> 00:33:14.819 all the way to 00:33:14.819 --> 00:33:20.869 just outside of the plant there. Thirteen hundred and seven 00:33:20.869 --> 00:33:22.019 or it was a 00:33:22.019 --> 00:33:26.549 total of thirteen hundred nineteen pipes thirteen hundred 00:33:26.549 --> 00:33:28.019 and seven pipes were 00:33:28.019 --> 00:33:34.250 okay we had two pipes that we had five wire breaks and ten 00:33:34.250 --> 00:33:35.940 with cylinder 00:33:35.940 --> 00:33:39.869 corrosion. So we're telling you that out of this length of 00:33:39.869 --> 00:33:41.180 pipe you have less 00:33:41.180 --> 00:33:47.980 than 1% with any measurable damage to it. 00:33:49.259 --> 00:33:54.009 So the takeaway from here is we don't want you guys to go 00:33:54.009 --> 00:33:55.859 out and pull up eight 00:33:55.859 --> 00:33:59.740 miles of pipe. Right now this is a much more manageable 00:33:59.740 --> 00:34:01.859 situation and we would 00:34:01.859 --> 00:34:05.339 certainly recommend in the future addressing these issues 00:34:05.339 --> 00:34:05.900 going and 00:34:05.900 --> 00:34:09.619 validating these issues and we'll work with with Tim's team 00:34:09.619 --> 00:34:11.059 to prioritize which 00:34:11.059 --> 00:34:14.489 ones we want to take a look at because even point repairs 00:34:14.489 --> 00:34:15.980 are not free. Manage 00:34:15.980 --> 00:34:20.460 those and then you've effectively kind of put yourself 00:34:20.460 --> 00:34:21.980 pipes never going to be a 00:34:21.980 --> 00:34:25.860 new condition right but you've certainly managed it a lot 00:34:25.860 --> 00:34:27.260 better than just pull 00:34:27.260 --> 00:34:35.460 and replace. That's about it just in in in general I do a 00:34:35.460 --> 00:34:36.460 lot of work with pipe 00:34:36.460 --> 00:34:41.909 and I want to say a couple things one the pipeline was very 00:34:41.909 --> 00:34:43.380 well designed 00:34:43.380 --> 00:34:48.050 including these sections that have been modified the access 00:34:48.050 --> 00:34:49.300 is is great to it 00:34:49.300 --> 00:34:52.760 but operationally you know you guys have done a really good 00:34:52.760 --> 00:34:54.099 job with your scour 00:34:54.099 --> 00:35:02.340 procedures and things like that. So just kind of give you a 00:35:02.340 --> 00:35:05.820 quick wrap up we've 00:35:05.820 --> 00:35:11.429 got to do some spot investigations and figure out what our 00:35:11.429 --> 00:35:12.539 repairs are based on 00:35:12.539 --> 00:35:15.659 our prior history we're probably looking at removing and 00:35:15.659 --> 00:35:17.300 replacing pipe. These 00:35:17.300 --> 00:35:21.949 pipe sections are pretty heavy they 32 foot long and so 00:35:21.949 --> 00:35:23.300 accessibility within 00:35:23.300 --> 00:35:26.260 that corridor is a real challenge. The last repair we did 00:35:26.260 --> 00:35:27.659 was actually about 30 00:35:27.659 --> 00:35:30.880 foot from a roadway. We had to shut the roadway down just 00:35:30.880 --> 00:35:32.019 to get the truck in to 00:35:32.019 --> 00:35:35.480 unload the pipe. So this is going to be a little bit of a 00:35:35.480 --> 00:35:37.380 challenge for staff to 00:35:37.380 --> 00:35:40.960 go in and do this investigation but we do have some priorit 00:35:40.960 --> 00:35:42.460 ization. We initially 00:35:42.460 --> 00:35:46.010 budgeted about 10 million which was a big big guess for 00:35:46.010 --> 00:35:47.780 replacement repair 00:35:47.780 --> 00:35:54.619 whatever that was. If we had significant problems with the 00:35:54.619 --> 00:35:55.579 pipe to where the 00:35:55.579 --> 00:35:59.039 point repair strategy was questionable we had budgeted to 00:35:59.039 --> 00:35:59.940 have engineering 00:35:59.940 --> 00:36:03.860 analysis done engineering design and package it up and put 00:36:03.860 --> 00:36:04.699 it out to bed 00:36:04.699 --> 00:36:08.449 because we've had a little more favorable results a smaller 00:36:08.449 --> 00:36:09.460 percentage of 00:36:09.460 --> 00:36:13.570 the pipe appears to be you know of immediate concern right 00:36:13.570 --> 00:36:14.940 now. We can try 00:36:14.940 --> 00:36:18.059 to schedule this we're going to attempt to do this with in- 00:36:18.059 --> 00:36:19.260 house resources we'll 00:36:19.260 --> 00:36:22.980 see how that goes. We've scaled the budget down to about 4 00:36:22.980 --> 00:36:24.420 million that may 00:36:24.420 --> 00:36:28.070 be in excess of what we need we'll see where we land on 00:36:28.070 --> 00:36:30.099 that. The other issue 00:36:30.099 --> 00:36:34.530 gets into the other pipeline which is 20 years older the 27 00:36:34.530 --> 00:36:35.739 . We haven't really 00:36:35.739 --> 00:36:39.610 had the history of failure on it but we are looking at 00:36:39.610 --> 00:36:41.179 potentially doing a 00:36:41.179 --> 00:36:45.519 similar investigation probably about 2020. We'll see if 00:36:45.519 --> 00:36:47.340 that technology 00:36:47.340 --> 00:36:50.500 approach makes sense for that pipe and the mode of failures 00:36:50.500 --> 00:36:51.420 that we've seen 00:36:51.420 --> 00:36:54.880 with them so that's kind of where we're at. All right thank 00:36:54.880 --> 00:36:58.980 you. Out of the 10 and 00:36:58.980 --> 00:37:03.539 whatever 10 and 2 thank you which is the worst than the 00:37:03.539 --> 00:37:04.500 corrosion already 00:37:04.500 --> 00:37:08.869 occurring? Probably the bar breaks we've experienced some 00:37:08.869 --> 00:37:10.739 failures where the bars 00:37:10.739 --> 00:37:14.699 haven't corroded through but the cylinder has and so some 00:37:14.699 --> 00:37:16.380 of the heavily corroded 00:37:16.380 --> 00:37:25.300 pipe that we've removed that was an active leak then you 00:37:25.300 --> 00:37:27.139 know the corroded 00:37:27.139 --> 00:37:30.789 bars appear to be probably the more severe and so they 00:37:30.789 --> 00:37:31.820 became the two 00:37:31.820 --> 00:37:35.280 priorities. I'm not exactly sure if they're the most 00:37:35.280 --> 00:37:36.860 accessible location so 00:37:36.860 --> 00:37:40.320 we may try to pick some areas where it's a little easier to 00:37:40.320 --> 00:37:41.099 get to and we can 00:37:41.099 --> 00:37:44.780 verify what we see because if we have to get down into the 00:37:44.780 --> 00:37:46.019 middle of the rail 00:37:46.019 --> 00:37:50.300 trail and have to remove and replace a section of that 00:37:50.300 --> 00:37:52.619 trail system that'll be 00:37:52.619 --> 00:37:59.019 a bigger project. And the in the report did a hierarchy of 00:37:59.019 --> 00:38:00.340 prioritization based 00:38:00.340 --> 00:38:05.110 on this condition. Any other questions? Are there any cont 00:38:05.110 --> 00:38:06.699 iguous sections or all 00:38:06.699 --> 00:38:11.630 individual pipe sections? Well the pipe was all built in 00:38:11.630 --> 00:38:14.260 pieces and most of them 00:38:14.260 --> 00:38:18.639 are long pieces with the smaller fittings so I'm not sure 00:38:18.639 --> 00:38:18.980 if I've 00:38:18.980 --> 00:38:22.659 answered your question. When you start digging holes you're 00:38:22.659 --> 00:38:23.260 gonna have to dig 00:38:23.260 --> 00:38:27.440 12 different holes or you're gonna have one? No we actually 00:38:27.440 --> 00:38:29.699 have GPS pinpointing 00:38:29.699 --> 00:38:33.420 to get down real close to the specific pipe and then as 00:38:33.420 --> 00:38:34.980 Brian mentioned they 00:38:34.980 --> 00:38:38.440 have an active interest in proof testing their technology 00:38:38.440 --> 00:38:39.860 so they'll come out and 00:38:39.860 --> 00:38:45.300 try to use above the pipe technologies and ultimately you 00:38:45.300 --> 00:38:46.380 may end up having to 00:38:46.380 --> 00:38:50.179 chip away the concrete to see the problem. 00:38:52.219 --> 00:38:58.699 Are some of the top priority pipe sections located around 00:38:58.699 --> 00:38:59.300 the train 00:38:59.300 --> 00:39:05.530 track? I think the two with the wire brakes are under the 00:39:05.530 --> 00:39:07.420 rail trail next to 00:39:07.420 --> 00:39:13.650 the DCTA so accessibility is going to be a challenge. We 00:39:13.650 --> 00:39:16.099 have I think some 00:39:16.099 --> 00:39:20.469 sections that are actually away from the rail trail that 00:39:20.469 --> 00:39:22.139 are in open areas where 00:39:22.139 --> 00:39:24.960 we can access and they're probably not high priority from a 00:39:24.960 --> 00:39:25.539 condition 00:39:25.539 --> 00:39:29.869 standpoint but they might be high priority from an 00:39:29.869 --> 00:39:32.420 accessibility standpoint. 00:39:32.420 --> 00:39:38.980 Any other questions? Thank you Tim. Thank you. Let's see in 00:39:38.980 --> 00:39:40.099 the next one is 00:39:40.099 --> 00:39:44.260 receive a report and discussion on the credit and 00:39:44.260 --> 00:39:45.980 collection policy. 00:39:55.539 --> 00:40:06.030 Good morning ladies and gentlemen I'm Tiffany Thompson the 00:40:06.030 --> 00:40:08.099 customer service 00:40:08.099 --> 00:40:10.789 manager and today we're going to talk about the credit and 00:40:10.789 --> 00:40:11.900 collection policies 00:40:11.900 --> 00:40:15.360 that we have in place for utilities customer service. So a 00:40:15.360 --> 00:40:16.179 little bit of 00:40:16.179 --> 00:40:20.940 background this ordinance 2010-292 was adopted and improved 00:40:20.940 --> 00:40:22.739 in November of 2010 00:40:22.739 --> 00:40:25.760 and it was a direct result of a Navigant consulting group 00:40:25.760 --> 00:40:27.460 that came in to look at 00:40:27.460 --> 00:40:30.920 just a lot of our business processes and what was going on 00:40:30.920 --> 00:40:31.900 and they specifically 00:40:31.900 --> 00:40:35.929 focused on credit and collections for us and so some of the 00:40:35.929 --> 00:40:37.260 things that that came 00:40:37.260 --> 00:40:40.329 up from that consultant is that our uncollectible debt was 00:40:40.329 --> 00:40:40.940 very high 00:40:40.940 --> 00:40:44.400 considering how small of our utility was and so the 00:40:44.400 --> 00:40:46.139 contributing factors to that 00:40:46.139 --> 00:40:50.000 bad debt was an effective customer credit screening we didn 00:40:50.000 --> 00:40:50.940 't have that in 00:40:50.940 --> 00:40:55.449 place and equity and that pardon me deposit policies and 00:40:55.449 --> 00:40:56.179 just overall 00:40:56.179 --> 00:40:59.309 ineffective collection efforts and so prior to 00:40:59.309 --> 00:41:01.219 implementation we had 1.4 00:41:01.219 --> 00:41:05.019 million dollars worth of uncollectible debt and then in 09- 00:41:05.019 --> 00:41:06.420 10 we had one point 00:41:06.420 --> 00:41:10.070 million one point one million dollars and so the purpose of 00:41:10.070 --> 00:41:11.260 the ordinance was 00:41:11.260 --> 00:41:13.860 to reduce that uncollectible debt by implementing fair 00:41:13.860 --> 00:41:15.219 credit and collection 00:41:15.219 --> 00:41:17.789 practices and making sure that we were also verifying 00:41:17.789 --> 00:41:18.980 customers identity and 00:41:18.980 --> 00:41:21.619 collecting adequate deposits on accounts based off the 00:41:21.619 --> 00:41:22.579 account that they were 00:41:22.579 --> 00:41:26.980 signing for service for so for fiscal year 15-16 our 00:41:26.980 --> 00:41:28.420 utility debts has now 00:41:28.420 --> 00:41:30.719 gone down to five hundred and thirty six thousand dollars 00:41:30.719 --> 00:41:31.659 compared to that one 00:41:31.659 --> 00:41:34.719 point four million that it was and so this presentation is 00:41:34.719 --> 00:41:35.619 just going to go 00:41:35.619 --> 00:41:39.079 over some of those results that the ordinance achieved for 00:41:39.079 --> 00:41:40.420 us so I'm going 00:41:40.420 --> 00:41:43.269 to go through this presentation is I'm going to focus on 00:41:43.269 --> 00:41:44.460 our active collections 00:41:44.460 --> 00:41:47.260 so how our customers come into the utility system how they 00:41:47.260 --> 00:41:48.099 progress to the 00:41:48.099 --> 00:41:51.250 utility system what programs and offerings we have for them 00:41:51.250 --> 00:41:51.900 and then get 00:41:51.900 --> 00:41:55.659 into how we handle accounts once they've finaled out and 00:41:55.659 --> 00:41:56.619 they go into that 00:41:56.619 --> 00:41:59.000 uncollectible status and then some things that we have 00:41:59.000 --> 00:41:59.699 coming for our 00:41:59.699 --> 00:42:03.159 customers so starts out with the active credit collection 00:42:03.159 --> 00:42:05.019 timeline on day one we 00:42:05.019 --> 00:42:08.940 issue the bill day 16 that bill is due on day 25 we're 00:42:08.940 --> 00:42:09.380 going to give you a 00:42:09.380 --> 00:42:11.480 friend friendlier minor call letting you know that a 00:42:11.480 --> 00:42:12.659 payment hasn't been received 00:42:12.659 --> 00:42:16.530 on day 28 to 29 a late fee and overdue interest would be 00:42:16.530 --> 00:42:17.739 placed on the account 00:42:17.739 --> 00:42:21.199 and then the second bill would be generated on day 30 and 00:42:21.199 --> 00:42:22.059 that's going to 00:42:22.059 --> 00:42:24.239 include a disconnection notice to let them know that there 00:42:24.239 --> 00:42:25.179 's an unpaid balance 00:42:25.179 --> 00:42:28.150 and it's subject for disconnection at this point on day 34 00:42:28.150 --> 00:42:29.099 we're going to do 00:42:29.099 --> 00:42:31.739 another proactive courtesy call to let you know about the 00:42:31.739 --> 00:42:32.780 balance and then day 00:42:32.780 --> 00:42:36.260 37 the account would be subject for disconnection and if 00:42:36.260 --> 00:42:37.019 payment or 00:42:37.019 --> 00:42:40.860 reconnect is not received then we would close the account 00:42:40.860 --> 00:42:43.159 on day 44 so credit 00:42:43.159 --> 00:42:45.460 screenings I'm going to talk about new customers coming in 00:42:45.460 --> 00:42:46.079 and then how we 00:42:46.079 --> 00:42:49.539 assess customers as they establish tenure with us one of 00:42:49.539 --> 00:42:50.780 the things that we 00:42:50.780 --> 00:42:54.690 did not have prior to ordinance 2010 to 92 was a way to 00:42:54.690 --> 00:42:56.059 verify the customers 00:42:56.059 --> 00:42:59.780 identity whenever they came into the system and then also 00:42:59.780 --> 00:43:01.099 assess what type of 00:43:01.099 --> 00:43:04.559 customers are coming to our utility system so with that we 00:43:04.559 --> 00:43:05.219 charge every 00:43:05.219 --> 00:43:08.679 single customer a deposit who came into the utility system 00:43:08.679 --> 00:43:10.340 previously with that 00:43:10.340 --> 00:43:14.260 news $150 and it didn't cover the normal usage that was 00:43:14.260 --> 00:43:15.219 occurring at the address 00:43:15.219 --> 00:43:17.789 so everyone was charged this deposit and we weren't ver 00:43:17.789 --> 00:43:19.420 ifying identity so with 00:43:19.420 --> 00:43:23.719 the ordinance when it went into place we started leveraging 00:43:23.719 --> 00:43:25.059 a program called 00:43:25.059 --> 00:43:27.849 online utility exchange and what they do is they verify 00:43:27.849 --> 00:43:29.099 identity and they also 00:43:29.099 --> 00:43:32.630 give us a score for that customer not only based off of 00:43:32.630 --> 00:43:34.539 their credit score but 00:43:34.539 --> 00:43:37.309 also based off of any unpaid balances they may have left 00:43:37.309 --> 00:43:38.500 with other utilities 00:43:38.500 --> 00:43:42.610 so it is really specific to our industry as well and so you 00:43:42.610 --> 00:43:44.059 can see that 70% of 00:43:44.059 --> 00:43:46.739 our customers coming into the system are good or fair 00:43:46.739 --> 00:43:48.059 pairing customers so that 00:43:48.059 --> 00:43:51.519 means 41% of our customers do not have to pay a deposit at 00:43:51.519 --> 00:43:53.139 all the 29% may have 00:43:53.139 --> 00:43:56.269 to pay one up to one month worth of deposit and then the 00:43:56.269 --> 00:43:58.219 remaining 30% would 00:43:58.219 --> 00:44:00.800 pay up to two months of what the usage is at that specific 00:44:00.800 --> 00:44:01.619 address that they're 00:44:01.619 --> 00:44:04.530 going to and I'm going to talk about ways that we can work 00:44:04.530 --> 00:44:05.460 with our customers 00:44:05.460 --> 00:44:08.920 and avoid deposits as well coming up so for existing 00:44:08.920 --> 00:44:10.340 customers as they start 00:44:10.340 --> 00:44:12.789 establishing tenure with us we want to continue to monitor 00:44:12.789 --> 00:44:13.780 how they're doing so 00:44:13.780 --> 00:44:17.280 we have internal credit rating you see a through Z just so 00:44:17.280 --> 00:44:18.460 you know Z just means 00:44:18.460 --> 00:44:21.920 that we haven't billed that account so whenever I first saw 00:44:21.920 --> 00:44:22.980 that was like Z I 00:44:22.980 --> 00:44:25.090 don't want to be Z customer but that just means they haven 00:44:25.090 --> 00:44:26.019 't billed yet for 00:44:26.019 --> 00:44:30.300 in the account and so 86% of our customers in our current 00:44:30.300 --> 00:44:31.099 utility system 00:44:31.099 --> 00:44:34.559 consistently pay on time and then we have about 11% that we 00:44:34.559 --> 00:44:35.099 want to make sure 00:44:35.099 --> 00:44:41.699 that we have adequate deposit coverage for them so deposit 00:44:41.699 --> 00:44:42.300 assessments and 00:44:42.300 --> 00:44:45.760 refunds one of the things prior to this ordinance 00:44:45.760 --> 00:44:47.219 implementation is we didn't 00:44:47.219 --> 00:44:50.679 have an effective way to make sure that we were run refund 00:44:50.679 --> 00:44:52.019 ing deposits what type 00:44:52.019 --> 00:44:54.500 of deposits we had on accounts we really didn't have a 00:44:54.500 --> 00:44:56.099 balance there and so what 00:44:56.099 --> 00:44:59.510 the ordinance provided to us was specific policy on how we 00:44:59.510 --> 00:45:00.059 're going to 00:45:00.059 --> 00:45:03.519 refund deposits too because the goal is not to have too 00:45:03.519 --> 00:45:05.260 little too too much but 00:45:05.260 --> 00:45:08.909 just to have just enough on our accounts and so for July 00:45:08.909 --> 00:45:11.000 2016 through January 00:45:11.000 --> 00:45:14.900 2017 to present 14,000 of our customers have received a 00:45:14.900 --> 00:45:17.139 deposit refund 71% of 00:45:17.139 --> 00:45:19.920 those customers got their refund on their final bill that 00:45:19.920 --> 00:45:20.780 means that we need 00:45:20.780 --> 00:45:23.670 to keep that deposit on the account until they closed out 00:45:23.670 --> 00:45:24.619 the account and I 00:45:24.619 --> 00:45:28.380 wanted to note that 57% of those deposits refunded on the 00:45:28.380 --> 00:45:28.860 final bill 00:45:28.860 --> 00:45:31.510 actually paid off their entire balance so they didn't have 00:45:31.510 --> 00:45:32.380 to pay those last 00:45:32.380 --> 00:45:35.840 two months that they had so they were able to walk away 00:45:35.840 --> 00:45:37.300 with either having it 00:45:37.300 --> 00:45:40.289 completely paid or and sometimes actually a credit refund 00:45:40.289 --> 00:45:41.139 to them and then 00:45:41.139 --> 00:45:44.099 almost 4,000 of our customers during that same time period 00:45:44.099 --> 00:45:44.980 got our deposit 00:45:44.980 --> 00:45:47.369 refund without closing their account so that's showing that 00:45:47.369 --> 00:45:48.260 we're proactively 00:45:48.260 --> 00:45:51.079 looking at the account to make sure that we have the right 00:45:51.079 --> 00:45:52.019 deposit amount on 00:45:52.019 --> 00:45:55.139 there and so we've refunded those to the accounts we 00:45:55.139 --> 00:45:57.380 currently have about 21% of 00:45:57.380 --> 00:46:01.030 our customer base that have deposits on file with us and so 00:46:01.030 --> 00:46:02.380 there's ways to have 00:46:02.380 --> 00:46:05.030 a deposit waived when you're a new customer coming into our 00:46:05.030 --> 00:46:05.780 system you can 00:46:05.780 --> 00:46:08.550 provide a letter of credit from a previous utility saying 00:46:08.550 --> 00:46:09.260 that you were 00:46:09.260 --> 00:46:12.719 good standing with them we also do co-signers or someone 00:46:12.719 --> 00:46:13.460 can co-sign on 00:46:13.460 --> 00:46:17.860 your account if you want to sign up for credit or debit 00:46:17.860 --> 00:46:19.739 card or checking draft 00:46:19.739 --> 00:46:22.869 will weigh the deposit for you as well for that way and 00:46:22.869 --> 00:46:24.219 then if those options 00:46:24.219 --> 00:46:26.320 don't work for you we also offer deposit payment 00:46:26.320 --> 00:46:27.820 arrangements so this is where if 00:46:27.820 --> 00:46:30.949 you can't pay the entire deposit upfront we will split it 00:46:30.949 --> 00:46:32.059 out over three months 00:46:32.059 --> 00:46:34.360 for you there's been circumstances where we've gone longer 00:46:34.360 --> 00:46:35.260 depending on what that 00:46:35.260 --> 00:46:38.719 customer needed so we really try to work with them to give 00:46:38.719 --> 00:46:40.059 them options for that 00:46:40.059 --> 00:46:43.519 and so for that same time period we offered about 3100 00:46:43.519 --> 00:46:44.460 deposit payment 00:46:44.460 --> 00:46:52.739 arrangements so payment behavior one of the things that was 00:46:52.739 --> 00:46:54.380 pinpointed was the 00:46:54.380 --> 00:46:57.840 number of delinquent accounts that we had and so the late 00:46:57.840 --> 00:46:58.500 fee through 00:46:58.500 --> 00:47:01.960 counsel direction was increased from ten dollars to twenty 00:47:01.960 --> 00:47:02.659 dollars and we 00:47:02.659 --> 00:47:05.550 immediately saw started seeing the decrease in delinquent 00:47:05.550 --> 00:47:06.579 accounts at 29 00:47:06.579 --> 00:47:10.010 percent month after month and so you can see from 2010 to 00:47:10.010 --> 00:47:11.099 now we've decreased the 00:47:11.099 --> 00:47:13.739 number of delinquent accounts that we have significantly 00:47:13.739 --> 00:47:15.539 and also that's with 00:47:15.539 --> 00:47:19.099 a 9% increase in our customer base with that so that's 00:47:19.099 --> 00:47:20.940 actually a genuine good 00:47:20.940 --> 00:47:26.300 influencer on the the late payment being increased that way 00:47:26.300 --> 00:47:28.380 so discontinuance of 00:47:28.380 --> 00:47:30.889 service this is absolutely I want to note the last thing 00:47:30.889 --> 00:47:31.739 that we want to have 00:47:31.739 --> 00:47:34.860 to do on a customer's account but we wanted to show you 00:47:34.860 --> 00:47:36.000 this is the credit 00:47:36.000 --> 00:47:39.119 timeline that I started with with that but if we haven't 00:47:39.119 --> 00:47:40.380 received a payment or 00:47:40.380 --> 00:47:43.840 customers contacted us for a payment arrangement on day 37 00:47:43.840 --> 00:47:45.119 the account goes 00:47:45.119 --> 00:47:48.349 into a disconnected status and we've notified the customer 00:47:48.349 --> 00:47:49.340 on four occasions 00:47:49.340 --> 00:47:52.800 prior to that disconnect notice and we've done that first 00:47:52.800 --> 00:47:53.980 bill the friendly 00:47:53.980 --> 00:47:57.119 reminder call the second bill with the notice of disconnect 00:47:57.119 --> 00:47:58.500 ion and then also on 00:47:58.500 --> 00:48:01.960 day 34 with that courtesy call and I wanted to note with 00:48:01.960 --> 00:48:02.940 those two different 00:48:02.940 --> 00:48:06.989 call types that we do we have a press one to pay option so 00:48:06.989 --> 00:48:07.820 if the customer 00:48:07.820 --> 00:48:10.000 gets that call and they're on the phone they hear that they 00:48:10.000 --> 00:48:11.000 're able to press one 00:48:11.000 --> 00:48:14.460 make a payment we have a 30% response from our customers 00:48:14.460 --> 00:48:15.099 with those two 00:48:15.099 --> 00:48:17.250 different phone calls with that so a lot of times our 00:48:17.250 --> 00:48:18.420 customers are waiting for 00:48:18.420 --> 00:48:21.880 those phone calls to make payment as well and on the left 00:48:21.880 --> 00:48:22.900 hand side over here 00:48:22.900 --> 00:48:25.539 I wanted to point out this is just some different areas on 00:48:25.539 --> 00:48:26.840 our bill whenever you 00:48:26.840 --> 00:48:29.719 get that second bill notification that says pay me to avoid 00:48:29.719 --> 00:48:30.460 disconnection at 00:48:30.460 --> 00:48:34.539 top and at bottom and also as you progress to the system 00:48:34.539 --> 00:48:35.579 and create your 00:48:35.579 --> 00:48:38.989 tenure if you have late fees or events on your account we 00:48:38.989 --> 00:48:39.460 're going to give you 00:48:39.460 --> 00:48:41.940 a special message on there letting you know a late fees 00:48:41.940 --> 00:48:43.059 benefits on the account 00:48:43.059 --> 00:48:46.059 you know remit your payment so you don't have a deposit 00:48:46.059 --> 00:48:47.300 that's in essence what's 00:48:47.300 --> 00:48:49.940 that saying because we want to make sure they're aware if I 00:48:49.940 --> 00:48:50.699 continue to to pay 00:48:50.699 --> 00:48:53.849 late or have events on the account that this is what could 00:48:53.849 --> 00:48:54.860 happen if I don't 00:48:54.860 --> 00:48:59.360 already have adequate deposit coverage on the account so 00:48:59.360 --> 00:49:00.820 with the ordinance 00:49:00.820 --> 00:49:03.940 also we wanted to make sure that there was clear payment 00:49:03.940 --> 00:49:04.900 expectations set up 00:49:04.900 --> 00:49:07.739 and so this is actual a copy of the back of our bill that 00:49:07.739 --> 00:49:08.820 we have with all the 00:49:08.820 --> 00:49:11.219 different ways that you can pay we have over two dozen 00:49:11.219 --> 00:49:12.340 locations that you can 00:49:12.340 --> 00:49:15.139 pay anywhere there were there's a fidelity express money 00:49:15.139 --> 00:49:15.980 gram we have a 00:49:15.980 --> 00:49:20.219 24/7 hour kiosk now a drive-up dropbox and most recently we 00:49:20.219 --> 00:49:21.320 launched a new 00:49:21.320 --> 00:49:24.780 payment portal payments us where there's new and added 00:49:24.780 --> 00:49:25.739 features that customers 00:49:25.739 --> 00:49:28.389 can pay they can set up reoccurring credit and debit card 00:49:28.389 --> 00:49:29.260 which was not an 00:49:29.260 --> 00:49:31.739 option a couple of months ago they also can schedule 00:49:31.739 --> 00:49:32.780 payments so if they know 00:49:32.780 --> 00:49:35.360 I'm getting paid on Friday they can go in today schedule 00:49:35.360 --> 00:49:36.420 that payment for Friday 00:49:36.420 --> 00:49:39.880 now and that's a new option as well and I wanted to note 00:49:39.880 --> 00:49:41.179 that on our previous 00:49:41.179 --> 00:49:43.929 portal that we had where you could log in and view your 00:49:43.929 --> 00:49:45.139 bill we only had about 00:49:45.139 --> 00:49:49.519 6300 customers registered for that and in the two months of 00:49:49.519 --> 00:49:50.460 this has been live we 00:49:50.460 --> 00:49:53.860 have almost 12,000 customers registered so you can see that 00:49:53.860 --> 00:49:54.659 there's a very quick 00:49:54.659 --> 00:49:57.699 adoption to this and people are really liking our customers 00:49:57.699 --> 00:49:58.699 are really enjoying 00:49:58.699 --> 00:50:02.159 the additional features that it has and so again we want to 00:50:02.159 --> 00:50:02.780 continue to add 00:50:02.780 --> 00:50:06.500 additional payment options and features for our customers 00:50:06.500 --> 00:50:08.539 to be able to pay so 00:50:08.539 --> 00:50:10.400 now I'm going to shift to uncollectible debt so this is 00:50:10.400 --> 00:50:11.300 when the account goes 00:50:11.300 --> 00:50:15.670 into a final status we generate a bill on day 16 that bill 00:50:15.670 --> 00:50:17.599 is due on day 33 we 00:50:17.599 --> 00:50:19.809 do a proactive phone call to let you know that there's 00:50:19.809 --> 00:50:20.780 still an outstanding 00:50:20.780 --> 00:50:24.440 balance left and we actually get a 37% response rate on 00:50:24.440 --> 00:50:25.659 that one phone call 00:50:25.659 --> 00:50:28.840 alone so 37% of our customers pay once they get that phone 00:50:28.840 --> 00:50:30.579 call and then on day 00:50:30.579 --> 00:50:33.420 40 they get a collection letter letting them know there's 00:50:33.420 --> 00:50:34.579 still a balance we 00:50:34.579 --> 00:50:37.400 offer payment arrangements please contact us or make 00:50:37.400 --> 00:50:38.699 payment and we have a 00:50:38.699 --> 00:50:43.059 33% response rate on that on the collection letter prior to 00:50:43.059 --> 00:50:43.460 going to 00:50:43.460 --> 00:50:47.650 collections so day 60 to 119 we're doing those calls 00:50:47.650 --> 00:50:48.579 specifically with those 00:50:48.579 --> 00:50:52.039 accounts that may be over five hundred dollars to let them 00:50:52.039 --> 00:50:52.860 know that this is 00:50:52.860 --> 00:50:55.980 potentially going collections and then day 120 it does go 00:50:55.980 --> 00:50:57.059 to collections and 00:50:57.059 --> 00:51:00.840 then finally after day 180 we deem that uncollectible debt 00:51:00.840 --> 00:51:01.900 and it's written off 00:51:01.900 --> 00:51:06.210 with that so you can see how the that the policies and 00:51:06.210 --> 00:51:07.579 processes have 00:51:07.579 --> 00:51:11.389 influenced our debt over the last several years and another 00:51:11.389 --> 00:51:12.099 item to note 00:51:12.099 --> 00:51:14.840 is we actually reduce the amount of accounts that go to 00:51:14.840 --> 00:51:16.420 collections by 87% 00:51:16.420 --> 00:51:21.179 just through in-house resources because again the intent is 00:51:21.179 --> 00:51:22.619 not to send them to 00:51:22.619 --> 00:51:24.719 collections we don't want them to send them to collections 00:51:24.719 --> 00:51:25.340 we want to give them 00:51:25.340 --> 00:51:27.980 every opportunity possible to make payment or payment 00:51:27.980 --> 00:51:29.019 arrangement with us 00:51:29.019 --> 00:51:33.980 prior to that so in addition to making sure that we have 00:51:33.980 --> 00:51:35.659 good payment channels 00:51:35.659 --> 00:51:38.590 expectations that we work with our customers we give them 00:51:38.590 --> 00:51:39.059 payment 00:51:39.059 --> 00:51:41.659 arrangements we want to make sure that there's established 00:51:41.659 --> 00:51:42.579 programs for those 00:51:42.579 --> 00:51:46.079 people that that need help financial assistance and so we 00:51:46.079 --> 00:51:47.300 do have the plus one 00:51:47.300 --> 00:51:50.760 program which is prevent loss of utility services and what 00:51:50.760 --> 00:51:51.940 that program does is 00:51:51.940 --> 00:51:54.099 the city allocates a certain amount of money a hundred 00:51:54.099 --> 00:51:55.179 thousand dollars a year 00:51:55.179 --> 00:51:58.639 to be able to help families in interfaith ministries overse 00:51:58.639 --> 00:51:58.980 es the 00:51:58.980 --> 00:52:01.610 contract for that right now and fourteen thousand dollars 00:52:01.610 --> 00:52:03.059 of that goes to the 00:52:03.059 --> 00:52:05.570 administrative costs for interfaith ministries and the rest 00:52:05.570 --> 00:52:06.059 of the eighty 00:52:06.059 --> 00:52:09.519 six thousand dollars goes to helping our the families and 00:52:09.519 --> 00:52:10.619 so with that increased 00:52:10.619 --> 00:52:12.719 funding over the years we've been able to help more 00:52:12.719 --> 00:52:13.820 families and increase the 00:52:13.820 --> 00:52:16.940 amount when we help them so previously was a hundred 00:52:16.940 --> 00:52:18.300 seventy six dollars a 00:52:18.300 --> 00:52:20.400 month and now I'm pardon me not a month but when we help 00:52:20.400 --> 00:52:21.260 them it's a hundred and 00:52:21.260 --> 00:52:23.900 sixty seventy six dollars a month and now it's up to three 00:52:23.900 --> 00:52:24.820 hundred and thirty 00:52:24.820 --> 00:52:28.280 two dollars and I do want to note that our September data 00:52:28.280 --> 00:52:29.300 hasn't come in yet 00:52:29.300 --> 00:52:31.440 but we're anticipating that to be about two hundred and 00:52:31.440 --> 00:52:32.340 twenty to two hundred 00:52:32.340 --> 00:52:35.800 thirty families helped this fiscal year so with this we 00:52:35.800 --> 00:52:36.940 wanted to open up 00:52:36.940 --> 00:52:39.489 conversations with plus one to make sure are we helping as 00:52:39.489 --> 00:52:40.340 many families as 00:52:40.340 --> 00:52:43.170 possible and why are people being denied when they do go 00:52:43.170 --> 00:52:44.900 into plus one or pardon 00:52:44.900 --> 00:52:47.000 me interfaith ministries to get assistance and we found 00:52:47.000 --> 00:52:47.500 that eighty eight 00:52:47.500 --> 00:52:50.329 percent of the customers going in do get denied for that 00:52:50.329 --> 00:52:51.300 and so we wanted to 00:52:51.300 --> 00:52:53.869 really kind of drill down as to why that's happening and 00:52:53.869 --> 00:52:54.619 there are some 00:52:54.619 --> 00:52:58.139 criteria in our current contract one of those is they 00:52:58.139 --> 00:52:59.539 cannot get more than 00:52:59.539 --> 00:53:02.659 assistance more than once in a 12 month period but there is 00:53:02.659 --> 00:53:03.420 a caveat and they're 00:53:03.420 --> 00:53:06.420 saying unless there's extreme circumstances and interfaith 00:53:06.420 --> 00:53:06.860 ministries 00:53:06.860 --> 00:53:09.210 was taking kind of a hard stance on that because they 00:53:09.210 --> 00:53:10.219 wanted to help as many 00:53:10.219 --> 00:53:14.739 people as possible with that in addition and other reasons 00:53:14.739 --> 00:53:15.579 why people are turned 00:53:15.579 --> 00:53:18.369 down is the applicant doesn't show up for the appointment 00:53:18.369 --> 00:53:19.179 they don't provide 00:53:19.179 --> 00:53:22.019 the documentation that's needed or they don't need 00:53:22.019 --> 00:53:23.699 assistance any longer and so 00:53:23.699 --> 00:53:27.170 two specific opportunities that we have here is being able 00:53:27.170 --> 00:53:28.179 to assist those 00:53:28.179 --> 00:53:31.300 customers more than once in a 12 month period and then also 00:53:31.300 --> 00:53:32.019 another part of the 00:53:32.019 --> 00:53:35.480 criteria in the contract is based off of tenure if a 00:53:35.480 --> 00:53:36.739 customer hasn't been an 00:53:36.739 --> 00:53:39.630 address more than six months they weren't helping them they 00:53:39.630 --> 00:53:40.420 were again 00:53:40.420 --> 00:53:43.210 trying to help more families and there's autonomy to make a 00:53:43.210 --> 00:53:44.619 decision on that so 00:53:44.619 --> 00:53:47.199 in discussions with with interfaith we're like let's help 00:53:47.199 --> 00:53:48.059 as many people as 00:53:48.059 --> 00:53:51.179 possible with us so we're able to address that and then 00:53:51.179 --> 00:53:52.179 also the contract 00:53:52.179 --> 00:53:55.639 is actually expiring with interfaith December of this year 00:53:55.639 --> 00:53:56.260 and so that'll 00:53:56.260 --> 00:53:59.380 allow us to incorporate your feedback and the council's 00:53:59.380 --> 00:54:00.460 feedback on any of the 00:54:00.460 --> 00:54:03.920 criteria that we may want to change or whatever feedback 00:54:03.920 --> 00:54:04.820 you may have in 00:54:04.820 --> 00:54:09.579 regards to that whenever our customers again and we've 00:54:09.579 --> 00:54:10.179 worked with them on 00:54:10.179 --> 00:54:12.280 payment arrangements we've told them about the plus one 00:54:12.280 --> 00:54:13.019 program we also want 00:54:13.019 --> 00:54:15.760 to let them know about other hail help agents my Texan 00:54:15.760 --> 00:54:17.500 accent came out just 00:54:17.500 --> 00:54:21.909 other help agencies that customers have available to them 00:54:21.909 --> 00:54:23.380 that are not funded 00:54:23.380 --> 00:54:26.840 through the city and so this is not an all-inclusive list 00:54:26.840 --> 00:54:28.179 but I think it's very 00:54:28.179 --> 00:54:31.829 worthy to note that these agencies that help almost 1200 of 00:54:31.829 --> 00:54:32.780 our customers with 00:54:32.780 --> 00:54:37.099 payments up to almost $150,000 this fiscal year so we work 00:54:37.099 --> 00:54:38.099 very closely with 00:54:38.099 --> 00:54:40.400 these agencies making sure that they have the proper 00:54:40.400 --> 00:54:41.739 documentation that they 00:54:41.739 --> 00:54:44.110 know what the customer needs are so we can be able to help 00:54:44.110 --> 00:54:45.179 them and we document 00:54:45.179 --> 00:54:47.940 those pledges and payments on the accounts to avoid any 00:54:47.940 --> 00:54:48.739 type of interruption 00:54:48.739 --> 00:54:52.199 of services for our customers while they're working with 00:54:52.199 --> 00:54:53.460 those help agencies 00:54:53.460 --> 00:54:56.920 so other things that we have coming down the pipe that we 00:54:56.920 --> 00:54:57.980 're really excited about 00:54:57.980 --> 00:55:01.440 for solutions for our customers is a prepaid metering 00:55:01.440 --> 00:55:02.860 program and what this 00:55:02.860 --> 00:55:06.320 is this is a page-you-go type of model for utilities works 00:55:06.320 --> 00:55:07.019 just like the 00:55:07.019 --> 00:55:10.670 prepaid cell phone and it was very exciting again about 00:55:10.670 --> 00:55:11.659 this is this is 00:55:11.659 --> 00:55:13.949 going to shift the conversation with our customers so 00:55:13.949 --> 00:55:14.940 versus the postpaid 00:55:14.940 --> 00:55:17.519 environment that we have now they'll be in a prepaid 00:55:17.519 --> 00:55:18.500 environment and it'll 00:55:18.500 --> 00:55:22.150 avoid any deposits late fees due dates they'll be able to 00:55:22.150 --> 00:55:23.300 have more control over 00:55:23.300 --> 00:55:27.190 that and greater flexibility with that as well and so we're 00:55:27.190 --> 00:55:28.380 testing that right 00:55:28.380 --> 00:55:31.030 now it's in a testing integration phase with the with a go 00:55:31.030 --> 00:55:32.059 live anticipate go 00:55:32.059 --> 00:55:35.579 live in May of 2018 I wanted to highlight the screenshot 00:55:35.579 --> 00:55:36.059 right over here 00:55:36.059 --> 00:55:38.070 this is readers account I'm gonna give Rita five bucks 00:55:38.070 --> 00:55:39.500 after this meeting 00:55:39.500 --> 00:55:45.059 disconnected this is a live account that we're testing for 00:55:45.059 --> 00:55:46.659 Rita and it's showing 00:55:46.659 --> 00:55:49.360 that she's being notified that hey if you don't make a 00:55:49.360 --> 00:55:50.500 minimum payment of 00:55:50.500 --> 00:55:54.219 $4.59 you're gonna be disconnected with that that's 00:55:54.219 --> 00:55:55.699 extremely manageable for a 00:55:55.699 --> 00:55:58.159 customer who may be you know struggling to pay a bill I 00:55:58.159 --> 00:55:59.300 could do five dollars I 00:55:59.300 --> 00:56:02.460 can do ten dollars something interesting with the readings 00:56:02.460 --> 00:56:03.280 account is she was an 00:56:03.280 --> 00:56:06.739 existing customer of ours and she had a balance owing on 00:56:06.739 --> 00:56:07.860 the account and so 00:56:07.860 --> 00:56:09.869 we're gonna be able to work with our existing customers and 00:56:09.869 --> 00:56:10.340 say you have a 00:56:10.340 --> 00:56:13.219 balance on your account if you have a deposit let's refund 00:56:13.219 --> 00:56:14.179 the deposit to the 00:56:14.179 --> 00:56:17.239 bill if there's anything still outstanding we can put that 00:56:17.239 --> 00:56:17.699 in what we 00:56:17.699 --> 00:56:20.530 call a debt recovery module and so we'll put that in a debt 00:56:20.530 --> 00:56:21.579 recovery right now 00:56:21.579 --> 00:56:26.730 Rita has 183 81 a debt recovery and a percentage of every 00:56:26.730 --> 00:56:27.420 payment that she 00:56:27.420 --> 00:56:30.449 makes is gonna go down to paying off that debt and so she's 00:56:30.449 --> 00:56:31.179 never gonna 00:56:31.179 --> 00:56:34.119 incur new debt with this system she's gonna be paying off 00:56:34.119 --> 00:56:35.139 that debt that she 00:56:35.139 --> 00:56:38.980 has and then creating that credit on her account with that 00:56:38.980 --> 00:56:40.460 so again that helps 00:56:40.460 --> 00:56:43.579 our customer current customers that are in the utility 00:56:43.579 --> 00:56:44.940 system maybe working with 00:56:44.940 --> 00:56:47.449 them on getting their deposit refunded putting them in a 00:56:47.449 --> 00:56:48.500 debt recovery module 00:56:48.500 --> 00:56:51.619 and helping them work through that and there's multiple 00:56:51.619 --> 00:56:52.659 notifications that you 00:56:52.659 --> 00:56:55.519 can get there's a mobile application there's text messages 00:56:55.519 --> 00:56:56.460 there on the 00:56:56.460 --> 00:56:59.099 left-hand bottom of the screen you can see the different 00:56:59.099 --> 00:57:00.500 type of activities 00:57:00.500 --> 00:57:03.139 that have happened so you don't have to log into a portal 00:57:03.139 --> 00:57:04.219 to manage this you can 00:57:04.219 --> 00:57:06.940 do it on your phone you can call on us to make a payment 00:57:06.940 --> 00:57:09.179 but another interesting 00:57:09.179 --> 00:57:12.639 thing about this is that you can see that your daily usage 00:57:12.639 --> 00:57:13.340 and what that 00:57:13.340 --> 00:57:16.559 daily usage cost and this is for all of our customers all 00:57:16.559 --> 00:57:17.500 of our residential 00:57:17.500 --> 00:57:20.150 customers this is new customers coming into the system and 00:57:20.150 --> 00:57:21.179 our existing 00:57:21.179 --> 00:57:24.639 customers so there isn't a target customer base that we're 00:57:24.639 --> 00:57:25.099 reaching for 00:57:25.099 --> 00:57:27.480 this it really is for all of our customers so we're really 00:57:27.480 --> 00:57:27.940 excited about 00:57:27.940 --> 00:57:31.400 that program to come on board so takeaways and 00:57:31.400 --> 00:57:33.139 recommendations based off 00:57:33.139 --> 00:57:36.260 the results that we've seen with the implementation of the 00:57:36.260 --> 00:57:36.900 ordinance and 00:57:36.900 --> 00:57:39.670 specifically being able to continue to work with our 00:57:39.670 --> 00:57:41.059 customers through those 00:57:41.059 --> 00:57:44.210 you know one-off situations where they need additional help 00:57:44.210 --> 00:57:44.880 and payment 00:57:44.880 --> 00:57:46.519 arrangements and making sure that they know the resources 00:57:46.519 --> 00:57:47.659 that are available to 00:57:47.659 --> 00:57:50.820 them staff is recommending that the ordinance stay intact 00:57:50.820 --> 00:57:51.500 based off the 00:57:51.500 --> 00:57:54.250 results that we're seeing and then in efforts to increase 00:57:54.250 --> 00:57:55.260 assistance to more 00:57:55.260 --> 00:57:58.329 families to address those two opportunities I talked about 00:57:58.329 --> 00:57:59.099 with plus one 00:57:59.099 --> 00:58:02.789 about the tenure at the address and also with helping more 00:58:02.789 --> 00:58:03.980 than once in a 12 00:58:03.980 --> 00:58:07.159 month period and then incorporating any feedback that you 00:58:07.159 --> 00:58:08.340 and City Council may 00:58:08.340 --> 00:58:11.559 have into the contract request for proposal that will go 00:58:11.559 --> 00:58:12.460 out in a couple 00:58:12.460 --> 00:58:15.380 months and then that with the prepaid program coming on 00:58:15.380 --> 00:58:16.420 board continuing to 00:58:16.420 --> 00:58:20.980 offer those solutions more robust solutions for our 00:58:20.980 --> 00:58:21.940 customers to be able 00:58:21.940 --> 00:58:26.099 to have more autonomy and management of their accounts with 00:58:26.099 --> 00:58:27.739 that so in addition 00:58:27.739 --> 00:58:31.389 to the city's core values customer services mission is to 00:58:31.389 --> 00:58:32.380 help serve and 00:58:32.380 --> 00:58:35.840 educate and we take great pride in treating our customers 00:58:35.840 --> 00:58:36.659 with dignity and 00:58:36.659 --> 00:58:39.239 respect whenever they're working through whatever situation 00:58:39.239 --> 00:58:40.860 they are going 00:58:40.860 --> 00:58:43.159 through and so we appreciate the continued support that the 00:58:43.159 --> 00:58:43.420 board 00:58:43.420 --> 00:58:46.619 provides us and council provides us to be able to do that 00:58:46.619 --> 00:58:47.699 so I'm happy to 00:58:47.699 --> 00:58:51.820 answer any questions that you may have 00:58:54.460 --> 00:59:01.070 does this include single-family and multifamily yes and 00:59:01.070 --> 00:59:03.099 commercial on we 00:59:03.099 --> 00:59:06.099 have some data on the on specifically on commercial in the 00:59:06.099 --> 00:59:06.860 review that I 00:59:06.860 --> 00:59:13.309 provided which which part are you asking on just your total 00:59:13.309 --> 00:59:14.260 debt yes does 00:59:14.260 --> 00:59:17.719 include commercial so the 1.4 million and the five hundred 00:59:17.719 --> 00:59:18.539 thirty six thousand 00:59:18.539 --> 00:59:21.659 that we're at right now that does include all commercial 00:59:21.659 --> 00:59:23.500 okay so just for 00:59:23.500 --> 00:59:27.480 understanding so do you do you have an idea of what 00:59:27.480 --> 00:59:29.460 percentage of the debt 00:59:29.460 --> 00:59:36.400 collection is commercial and what percentage is multifamily 00:59:36.400 --> 00:59:36.860 versus 00:59:36.860 --> 00:59:40.050 single-family we can I don't have that here today but we 00:59:40.050 --> 00:59:40.860 can break that down 00:59:40.860 --> 00:59:46.010 I was just I don't that doesn't really have any effects for 00:59:46.010 --> 00:59:47.340 me on the 00:59:47.340 --> 00:59:50.300 recommendation but I'm just curious to see one of the 00:59:50.300 --> 00:59:52.059 reason I'm curious is it 00:59:52.059 --> 00:59:57.050 would seem that I don't know if you do you all go so far as 00:59:57.050 --> 00:59:59.340 putting the lien on 00:59:59.340 --> 01:00:03.139 residential no the lanes are not applicable for residential 01:00:03.139 --> 01:00:03.699 we've only 01:00:03.699 --> 01:00:06.380 done those for commercial and I think we have three 01:00:06.380 --> 01:00:07.900 accounts right now that have 01:00:07.900 --> 01:00:14.130 lanes on them and they really it only really works when 01:00:14.130 --> 01:00:16.059 that commercial entity 01:00:16.059 --> 01:00:19.179 is ready to sell and we've collected I think eighty nine 01:00:19.179 --> 01:00:20.380 hundred dollars to date 01:00:20.380 --> 01:00:24.260 on that so that's I pointed that out and in the review that 01:00:24.260 --> 01:00:25.260 it's not necessarily 01:00:25.260 --> 01:00:28.719 effective but it is one additional way to help and those 01:00:28.719 --> 01:00:29.980 are specifically on 01:00:29.980 --> 01:00:35.500 the commercial okay that doesn't have any bearing on I 01:00:35.500 --> 01:00:37.260 think your recommendation 01:00:37.260 --> 01:00:40.719 is good but doesn't have me I was just curious I'm 01:00:40.719 --> 01:00:42.219 impressed with the change 01:00:42.219 --> 01:00:47.170 that that you've seen over the time period and I know how 01:00:47.170 --> 01:00:49.000 hard it is working 01:00:49.000 --> 01:00:51.889 some some families just have a real hard time some days and 01:00:51.889 --> 01:00:52.900 just need the help 01:00:52.900 --> 01:00:56.360 now state of Texas doesn't have any energy assistance 01:00:56.360 --> 01:00:57.460 programs or anything 01:00:57.460 --> 01:01:00.579 like that it's usually comes through the faith communities 01:01:00.579 --> 01:01:02.019 yeah for us because 01:01:02.019 --> 01:01:05.579 we're governed by the PUB and those are mainly for the 01:01:05.579 --> 01:01:07.059 retail segment that we 01:01:07.059 --> 01:01:10.519 see like TXU reliant they have some of those different 01:01:10.519 --> 01:01:11.300 programs like light up 01:01:11.300 --> 01:01:14.760 Texas I think was one with that we rely on the the plus one 01:01:14.760 --> 01:01:15.980 program and then the 01:01:15.980 --> 01:01:18.889 various health agencies that are across the state and 01:01:18.889 --> 01:01:20.619 locally for us there you 01:01:20.619 --> 01:01:24.400 there used to be a statewide assistance program that was 01:01:24.400 --> 01:01:28.179 recently canceled okay 01:01:28.619 --> 01:01:35.070 did you have another question did oh yeah okay yeah so 01:01:35.070 --> 01:01:36.619 first of all thank you 01:01:36.619 --> 01:01:42.849 for giving this presentation and and this is as a result of 01:01:42.849 --> 01:01:44.380 my having raised 01:01:44.380 --> 01:01:56.139 this issue in my my first PUB meeting I understand that 01:01:56.139 --> 01:01:59.900 this policy with the 01:01:59.900 --> 01:02:06.130 deposits and the and the disconnection and the the timeline 01:02:06.130 --> 01:02:07.860 and credit ratings 01:02:07.860 --> 01:02:13.519 has been effective in as I understand it reducing the 1.4 01:02:13.519 --> 01:02:14.579 million in 01:02:14.579 --> 01:02:20.809 uncollected down to about half is that correct yeah so by 01:02:20.809 --> 01:02:22.619 about half so I 01:02:22.619 --> 01:02:28.340 understand that benefit my concern and the reason why I'm 01:02:28.340 --> 01:02:30.539 opposed to many 01:02:30.539 --> 01:02:38.440 aspects of this ordinance is because of the cost to actual 01:02:38.440 --> 01:02:41.860 Denton families who 01:02:41.860 --> 01:02:45.320 even the ones who end up as you say you know many people 01:02:45.320 --> 01:02:46.739 who make the deposits 01:02:46.739 --> 01:02:52.530 they end out using that deposit money to pay right so and 01:02:52.530 --> 01:02:54.980 but anytime somebody 01:02:54.980 --> 01:02:59.199 who does not have a disposable income puts down money up 01:02:59.199 --> 01:03:00.380 front they're 01:03:00.380 --> 01:03:05.659 sacrificing somewhere else to and you know I don't think it 01:03:05.659 --> 01:03:06.940 takes that much 01:03:06.940 --> 01:03:11.280 imagination on our part to understand how how that ends up 01:03:11.280 --> 01:03:13.280 happening so if you 01:03:13.280 --> 01:03:16.420 get somebody to pay the deposit it means they're not they 01:03:16.420 --> 01:03:17.500 're gonna be laid on a 01:03:17.500 --> 01:03:19.750 credit card which means their ratings gonna get worse or 01:03:19.750 --> 01:03:20.539 they're not gonna 01:03:20.539 --> 01:03:25.210 pay be able to pay a medical bill etc and we've got a lot 01:03:25.210 --> 01:03:26.500 of people living 01:03:26.500 --> 01:03:30.980 hand-to-mouth here and so what I don't like about this is 01:03:30.980 --> 01:03:32.980 that for the savings 01:03:32.980 --> 01:03:38.289 of you know five hundred something thousand were making a 01:03:38.289 --> 01:03:39.860 number of 01:03:39.860 --> 01:03:47.619 people's lives really miserable and and you can see in one 01:03:47.619 --> 01:03:48.460 in one of the 01:03:48.460 --> 01:03:53.159 attachments that came with with the item for today there 01:03:53.159 --> 01:03:55.619 was a kind of year-by-year 01:03:55.619 --> 01:03:59.460 chart on that number of disconnections and you can see the 01:03:59.460 --> 01:04:00.139 number of 01:04:00.139 --> 01:04:09.699 disconnections increase from 2014 2015 to 15 16 and 16 17 01:04:09.699 --> 01:04:11.340 at the same time as 01:04:11.340 --> 01:04:16.980 those as you know uncollected debt you know delinquent 01:04:16.980 --> 01:04:19.460 accounts or problems are 01:04:19.460 --> 01:04:25.340 going down so there's there's that side to it and so I have 01:04:25.340 --> 01:04:28.739 a couple a number 01:04:28.739 --> 01:04:32.199 specific questions based on kind of input that I've gotten 01:04:32.199 --> 01:04:33.539 from from people 01:04:33.539 --> 01:04:39.800 I've gotten a lot of feedback from rate payers one of whom 01:04:39.800 --> 01:04:42.260 and I will just read 01:04:42.260 --> 01:04:46.929 what what she writes she says and this is talking about the 01:04:46.929 --> 01:04:48.059 credit ratings how 01:04:48.059 --> 01:04:50.940 the credit ratings are used to establish whether someone 01:04:50.940 --> 01:04:51.940 needs to pay according 01:04:51.940 --> 01:04:55.690 to the certain instead you know it puts them in one of 01:04:55.690 --> 01:04:58.860 these three categories 01:04:58.860 --> 01:05:02.929 someone says I want to know what credit score they use when 01:05:02.929 --> 01:05:04.099 I first moved to 01:05:04.099 --> 01:05:07.670 Denton despite having a 750 credit score which is that's 01:05:07.670 --> 01:05:08.699 pretty good you know 01:05:08.699 --> 01:05:12.710 800 they said my credit score was low and I needed to pay a 01:05:12.710 --> 01:05:14.539 deposit they said 01:05:14.539 --> 01:05:17.699 it's from Experian but not your act not your actual score 01:05:17.699 --> 01:05:18.940 but some random others 01:05:18.940 --> 01:05:22.699 score that we have no access to and they refuse to supply 01:05:22.699 --> 01:05:24.219 and then somebody else 01:05:24.219 --> 01:05:27.929 writes this happened to me too this is this is on social 01:05:27.929 --> 01:05:29.260 social media this 01:05:29.260 --> 01:05:32.719 happened to me too my credit score was in the low 700s 01:05:32.719 --> 01:05:34.099 pretty good and they 01:05:34.099 --> 01:05:36.739 said they didn't use that score that there was a score they 01:05:36.739 --> 01:05:37.500 used that didn't 01:05:37.500 --> 01:05:40.570 have to do with online scores I said what then to top that 01:05:40.570 --> 01:05:42.219 off I could etc etc 01:05:42.219 --> 01:05:48.510 so I'm wondering you know what what credit scores are are 01:05:48.510 --> 01:05:50.460 being used if not 01:05:50.460 --> 01:05:56.690 the ones that that we ourselves have access to in addition 01:05:56.690 --> 01:05:57.900 to Experian we 01:05:57.900 --> 01:06:01.639 utilize the online utility exchange that does use Experian 01:06:01.639 --> 01:06:02.579 credit scores in 01:06:02.579 --> 01:06:06.739 addition to utility industry if a customer has left a 01:06:06.739 --> 01:06:08.300 balance at another 01:06:08.300 --> 01:06:11.079 utility their payment history with another utility so it's 01:06:11.079 --> 01:06:11.900 combining that 01:06:11.900 --> 01:06:15.840 in addition to the credit score and giving them a score for 01:06:15.840 --> 01:06:16.900 for risk for us 01:06:16.900 --> 01:06:19.989 if we do charge a deposit on an account we do provide what 01:06:19.989 --> 01:06:21.260 's called an adverse 01:06:21.260 --> 01:06:24.230 letter to the customer where they can actually find out 01:06:24.230 --> 01:06:25.380 more information in 01:06:25.380 --> 01:06:28.150 regards to how that credit score came up and so we do 01:06:28.150 --> 01:06:29.380 provide it's a two-page 01:06:29.380 --> 01:06:32.610 letter let them know what their score came back as and some 01:06:32.610 --> 01:06:33.460 of the factors 01:06:33.460 --> 01:06:37.159 that may contribute to that and so we provide that to them 01:06:37.159 --> 01:06:37.940 so if those 01:06:37.940 --> 01:06:41.099 customers if we can go I think we might be able to go back 01:06:41.099 --> 01:06:42.179 in and look at the 01:06:42.179 --> 01:06:44.750 specific accounts and we can provide make sure that they 01:06:44.750 --> 01:06:45.940 got that letter and 01:06:45.940 --> 01:06:49.460 if they didn't but it we don't want to get into the 01:06:49.460 --> 01:06:50.460 business of getting into 01:06:50.460 --> 01:06:53.920 someone's credit score as to why it is that score we 01:06:53.920 --> 01:06:55.340 present the information 01:06:55.340 --> 01:06:58.889 that were provided based off of utility industry and their 01:06:58.889 --> 01:07:00.659 credit score with 01:07:00.659 --> 01:07:04.650 that but it does give them based off the fair credit trade 01:07:04.650 --> 01:07:06.159 act information on how 01:07:06.159 --> 01:07:08.719 they can find out additional information on that so that's 01:07:08.719 --> 01:07:10.260 how that that score is 01:07:10.260 --> 01:07:14.750 come is created and presented to us and Tiffany they can 01:07:14.750 --> 01:07:16.380 get a letter from their 01:07:16.380 --> 01:07:21.340 prior utility or a co-signer to waive the deposit also so 01:07:21.340 --> 01:07:22.539 you know they just 01:07:22.539 --> 01:07:25.659 bring in a letter that says I wasn't good standing before 01:07:25.659 --> 01:07:26.980 yeah the problem of 01:07:26.980 --> 01:07:30.099 court and I understand and appreciate that you know the 01:07:30.099 --> 01:07:31.300 problem of course for 01:07:31.300 --> 01:07:37.190 for for working working poor people is that you know many 01:07:37.190 --> 01:07:39.260 of them can't get such 01:07:39.260 --> 01:07:43.130 a letter because it is so hard to pay and so just in the 01:07:43.130 --> 01:07:44.619 pragmatics of everyday 01:07:44.619 --> 01:07:48.079 life you know and these are not people who are mismanaging 01:07:48.079 --> 01:07:49.099 their money and 01:07:49.099 --> 01:07:53.429 just because life is so expensive and rent is so high that 01:07:53.429 --> 01:07:54.900 you know they 01:07:54.900 --> 01:07:58.360 prioritize their spending and so they're gonna wait you 01:07:58.360 --> 01:07:59.340 know if you have to pay 01:07:59.340 --> 01:08:04.489 $200 you're gonna wait till just before and often even just 01:08:04.489 --> 01:08:05.300 after your power 01:08:05.300 --> 01:08:10.190 gets turned off to to pay it so and we do offer I mean I 01:08:10.190 --> 01:08:11.619 talked about that but 01:08:11.619 --> 01:08:14.269 the payment arrangers if someone needs help paying out a 01:08:14.269 --> 01:08:15.340 deposit we offer that 01:08:15.340 --> 01:08:20.260 and just to go back on the disconnected on the residential 01:08:20.260 --> 01:08:21.659 accounts that does 01:08:21.659 --> 01:08:25.119 fluctuate dependent on whether so you we can have a real 01:08:25.119 --> 01:08:26.640 drastic drop in which we 01:08:26.640 --> 01:08:29.319 did for a couple years because if it's extremely hot 01:08:29.319 --> 01:08:30.779 outside we're not going to 01:08:30.779 --> 01:08:33.909 disconnect power so that greatly influences how many 01:08:33.909 --> 01:08:34.960 disconnects we may 01:08:34.960 --> 01:08:38.050 have with that and so I wanted to point that out that that 01:08:38.050 --> 01:08:38.899 's very weather 01:08:38.899 --> 01:08:42.359 contingent for our disconnects as well yeah and that I 01:08:42.359 --> 01:08:43.539 understand and I saw 01:08:43.539 --> 01:08:48.689 that and appreciated that that chart yeah so I and I 01:08:48.689 --> 01:08:50.739 appreciate the calls and 01:08:50.739 --> 01:09:02.430 the notifications too and you know I would like to to see 01:09:02.430 --> 01:09:06.340 some you know what 01:09:06.340 --> 01:09:12.979 what staff thinks the effect would be if we had just had an 01:09:12.979 --> 01:09:15.100 an open grace period 01:09:15.100 --> 01:09:21.399 and no no disconnection if if we didn't disconnect people 01:09:21.399 --> 01:09:23.340 for for late payment 01:09:23.340 --> 01:09:29.569 at all if we only disconnected for for safety for safety 01:09:29.569 --> 01:09:30.779 reasons or because 01:09:30.779 --> 01:09:37.239 electricity was no longer being used there I think that 01:09:37.239 --> 01:09:38.460 this would also do a 01:09:38.460 --> 01:09:42.569 lot you know at the cost of you know whatever this five you 01:09:42.569 --> 01:09:43.300 know five hundred 01:09:43.300 --> 01:09:47.250 thousand that we're saving I think this would do so much to 01:09:47.250 --> 01:09:48.340 improve DME's 01:09:48.340 --> 01:09:53.300 reputation with the public you know a lot of people when 01:09:53.300 --> 01:09:54.699 they think DME 01:09:54.699 --> 01:09:58.770 they're not necessarily thinking of our you know hero lin 01:09:58.770 --> 01:10:00.340 emen who are who we saw 01:10:00.340 --> 01:10:04.689 come out here and who do so much to keep like electricity 01:10:04.689 --> 01:10:06.500 on they're thinking of 01:10:06.500 --> 01:10:12.220 the bills that they have to pay that they keep piling up 01:10:12.220 --> 01:10:13.979 you know for me it's 01:10:13.979 --> 01:10:17.819 not a problem to you know I didn't have to pay deposit if I 01:10:17.819 --> 01:10:18.460 did that wouldn't 01:10:18.460 --> 01:10:21.170 have been a problem but for other people that's the this 01:10:21.170 --> 01:10:22.060 you know that means you 01:10:22.060 --> 01:10:26.710 can't can't give bring your kids to the doctor you can't 01:10:26.710 --> 01:10:27.579 make your car payment 01:10:27.579 --> 01:10:32.229 you know poor people have the worst credit ratings and it's 01:10:32.229 --> 01:10:33.260 just I feel like 01:10:33.260 --> 01:10:36.829 it just perpetuates economic problems that we have in this 01:10:36.829 --> 01:10:37.819 city so I feel like 01:10:37.819 --> 01:10:43.100 it would be good for our for DME's reputation for our local 01:10:43.100 --> 01:10:44.819 economy also 01:10:44.819 --> 01:10:49.130 the the reconnection fee I know that I've heard it from 01:10:49.130 --> 01:10:50.659 anecdotally that 01:10:50.659 --> 01:10:56.420 private that many private utilities will not charge for a 01:10:56.420 --> 01:10:59.220 reconnection fee when 01:10:59.220 --> 01:11:04.810 you have to when you move from one address within that 01:11:04.810 --> 01:11:06.899 utility to another 01:11:06.899 --> 01:11:10.359 address you know what I mean so I wonder connect fee 01:11:10.359 --> 01:11:11.579 connect me sorry sorry sorry 01:11:11.579 --> 01:11:15.039 not yeah not not reconnection fee sorry connect me connect 01:11:15.039 --> 01:11:16.300 me so for instance 01:11:16.300 --> 01:11:19.949 somebody and because because poor people tend to move move 01:11:19.949 --> 01:11:21.140 more on average you 01:11:21.140 --> 01:11:26.750 know within the same city then middle and upper class 01:11:26.750 --> 01:11:29.100 people you have people 01:11:29.100 --> 01:11:31.659 you know moving to another address and then having to put 01:11:31.659 --> 01:11:32.539 down a whole other 01:11:32.539 --> 01:11:38.770 deposit so I would love to see that looked into as you know 01:11:38.770 --> 01:11:39.779 changing that 01:11:39.779 --> 01:11:45.500 policy to be more like that of other companies who just 01:11:45.500 --> 01:11:47.100 once you pay to 01:11:47.100 --> 01:11:50.189 connect with DME and if you move to another apartment that 01:11:50.189 --> 01:11:50.880 uses DME you 01:11:50.880 --> 01:11:55.859 don't have to pay that again so those are just some things 01:11:55.859 --> 01:11:57.180 well those are my 01:11:57.180 --> 01:11:59.840 questions and things I would like for you to consider but 01:11:59.840 --> 01:12:00.899 anyway thank you so 01:12:00.899 --> 01:12:04.699 much and thank you also for dealing with there was another 01:12:04.699 --> 01:12:06.100 family who had come to 01:12:06.100 --> 01:12:09.750 me and you were really helpful in helping work through 01:12:09.750 --> 01:12:11.020 their problem and 01:12:11.020 --> 01:12:14.840 they they appreciate that I think a lot of people don't 01:12:14.840 --> 01:12:16.979 know because they see a 01:12:16.979 --> 01:12:19.279 bill and they want it the last thing they want to do is ask 01:12:19.279 --> 01:12:19.920 the people who 01:12:19.920 --> 01:12:27.979 are charging them for help so you know there's a lot that I 01:12:27.979 --> 01:12:29.340 think that that we 01:12:29.340 --> 01:12:33.899 can do here on pub to spread the word but thank you I I 01:12:33.899 --> 01:12:36.539 would I'm not sure how 01:12:36.539 --> 01:12:39.729 much the well anyway that's I guess for discussion that's 01:12:39.729 --> 01:12:40.220 the last of a 01:12:40.220 --> 01:12:42.979 question so thank you thank you very much and thank you for 01:12:42.979 --> 01:12:43.680 answering my 01:12:43.680 --> 01:12:47.869 question I would like to see more about the those those 01:12:47.869 --> 01:12:49.619 credit score ratings 01:12:49.619 --> 01:12:52.289 what a letter like that would look like maybe I could 01:12:52.289 --> 01:12:53.779 request my own yeah I 01:12:53.779 --> 01:12:57.600 think it's a copy we can copy of what the adverse letter 01:12:57.600 --> 01:12:58.659 looks like that would 01:12:58.659 --> 01:13:00.229 be excellent yeah because people are really confused 01:13:00.229 --> 01:13:00.939 because they think they 01:13:00.939 --> 01:13:04.399 have good credit rating because of the number they have so 01:13:04.399 --> 01:13:06.500 thank you very much 01:13:06.500 --> 01:13:13.899 okay and any other questions thank you Tiffany thank you 01:13:13.899 --> 01:13:17.300 okay the next items 01:13:17.300 --> 01:13:20.819 are on the consent agenda and looks like most of those are 01:13:20.819 --> 01:13:21.579 routine IT 01:13:21.579 --> 01:13:25.039 maintenance contracts or the items we've discussed but 01:13:25.039 --> 01:13:27.060 having said that any board 01:13:27.060 --> 01:13:30.380 members want an item pulled 01:13:38.939 --> 01:13:57.699 yes no I would like item I pulled from the consent agenda 01:13:57.699 --> 01:14:02.500 not for I don't know 01:14:02.500 --> 01:14:05.149 if that means that it has to have a separate discussion 01:14:05.149 --> 01:14:05.979 this is just because 01:14:05.979 --> 01:14:12.270 I it would then if I pull it does it mean there has to be a 01:14:12.270 --> 01:14:13.020 whole discussion 01:14:13.020 --> 01:14:16.479 on it or it can just be voted on separately without a 01:14:16.479 --> 01:14:17.619 discussion okay 01:14:17.619 --> 01:14:22.779 great thank you yeah then I would like any others all right 01:14:22.779 --> 01:14:23.460 do we have a motion 01:14:23.460 --> 01:14:33.060 to prove items a through H second all in favor I'm opposed 01:14:33.060 --> 01:14:35.699 okay and then item I 01:14:35.699 --> 01:14:39.579 you don't have a question you just want to separate vote 01:14:39.579 --> 01:14:42.140 okay all right do we 01:14:42.140 --> 01:14:53.010 have a motion to approve I to move all in favor I opposed 01:14:53.010 --> 01:14:54.739 abstain abstain 01:14:54.739 --> 01:15:02.510 abstaining okay all right items for individual 01:15:02.510 --> 01:15:06.060 consideration item a 01:15:06.060 --> 01:15:09.460 approval of the minutes does everybody had an opportunity 01:15:09.460 --> 01:15:11.779 to review those any 01:15:11.779 --> 01:15:18.010 changes and they stand approved as presented and item B 01:15:18.010 --> 01:15:18.859 consider 01:15:18.859 --> 01:15:24.210 recommending approval of contract with quality excavation 01:15:24.210 --> 01:15:34.100 limited I guess 01:15:34.100 --> 01:15:39.600 nobody wanted to see my presentation they all don't take it 01:15:39.600 --> 01:15:43.500 personally gonna be 01:15:43.500 --> 01:15:51.710 exciting so good morning I'm Chris Lutrick with DME and I 01:15:51.710 --> 01:15:52.579 have a short 01:15:52.579 --> 01:15:55.640 presentation here to highlight some of the information that 01:15:55.640 --> 01:15:56.460 was provided in 01:15:56.460 --> 01:16:02.409 your in your backup information there this is for IFB 6503 01:16:02.409 --> 01:16:03.899 it's the Den energy 01:16:03.899 --> 01:16:08.449 center phase two water and sewer improvements so today I'll 01:16:08.449 --> 01:16:09.460 be going over 01:16:09.460 --> 01:16:13.279 the public improvement requirements for the Den energy 01:16:13.279 --> 01:16:14.979 center phase one waterline 01:16:14.979 --> 01:16:18.649 summary that issues already come before the board and we've 01:16:18.649 --> 01:16:20.140 already completed 01:16:20.140 --> 01:16:24.079 that project phase two water and sewer project map and that 01:16:24.079 --> 01:16:24.779 's probably will I'll 01:16:24.779 --> 01:16:27.899 do the most discussion and kind of show you where 01:16:27.899 --> 01:16:29.579 everything is is that the bid 01:16:29.579 --> 01:16:32.399 summary and any questions and feel free to stop me at any 01:16:32.399 --> 01:16:33.340 time if you have a 01:16:33.340 --> 01:16:39.939 question the dead energy center located out west of the 01:16:39.939 --> 01:16:41.859 airport had some through 01:16:41.859 --> 01:16:47.140 the through the the design review portion of the project 01:16:47.140 --> 01:16:47.819 some public 01:16:47.819 --> 01:16:50.979 improvements came up so of course she needs sanitary sewer 01:16:50.979 --> 01:16:51.819 and water at the 01:16:51.819 --> 01:16:55.539 plant so the the first item here is a looped city water 01:16:55.539 --> 01:16:56.899 main to feed the plant 01:16:56.899 --> 01:17:00.760 fire loop so what we had is the dinner just any your energy 01:17:00.760 --> 01:17:01.659 center is located 01:17:01.659 --> 01:17:03.670 an area where the city does not have a lot of 01:17:03.670 --> 01:17:05.260 infrastructure it's it's right on 01:17:05.260 --> 01:17:10.029 the on the western edge of the city's resources so this 01:17:10.029 --> 01:17:11.699 loop loop requirement 01:17:11.699 --> 01:17:15.470 will provide water from two directions and a key component 01:17:15.470 --> 01:17:16.300 of that is it 01:17:16.300 --> 01:17:19.359 eliminated the need for a large diesel fired fuel pump at 01:17:19.359 --> 01:17:20.420 the Denton energy 01:17:20.420 --> 01:17:23.970 center so without a looped water main feed we would have 01:17:23.970 --> 01:17:25.060 had to put a very 01:17:25.060 --> 01:17:29.710 large water tank and a fire pump so in the event of a fire 01:17:29.710 --> 01:17:30.899 that system would 01:17:30.899 --> 01:17:35.489 kick in to to put out the fire a city water main tap for 01:17:35.489 --> 01:17:37.140 the plants raw water 01:17:37.140 --> 01:17:41.159 so that's part of phase two that will provide the potable 01:17:41.159 --> 01:17:42.939 water supply wash 01:17:42.939 --> 01:17:47.220 down water and cooling water for the plant and then finally 01:17:47.220 --> 01:17:48.340 the connection to 01:17:48.340 --> 01:17:51.470 the sanitary sewer so there's showers bathrooms other 01:17:51.470 --> 01:17:52.579 facilities for the 01:17:52.579 --> 01:17:56.859 workers at the plant so it needed a sewer connection for 01:17:56.859 --> 01:17:59.100 that phase one 01:17:59.100 --> 01:18:02.220 waterline summary vertical construction of the Denton 01:18:02.220 --> 01:18:03.180 energy center required 01:18:03.180 --> 01:18:06.890 fire water to be on site so when we analyzed the project 01:18:06.890 --> 01:18:08.140 and as you'll see 01:18:08.140 --> 01:18:11.659 on the next slide getting water to the plant was was was a 01:18:11.659 --> 01:18:13.180 pretty big task so 01:18:13.180 --> 01:18:17.369 the project was divided into two phases phase one was a the 01:18:17.369 --> 01:18:19.140 shorter phase and it 01:18:19.140 --> 01:18:22.600 was less complex so we brought that to the board that was 01:18:22.600 --> 01:18:23.460 an RFP that was 01:18:23.460 --> 01:18:27.210 awarded to Wilson contractors out of Denton construction 01:18:27.210 --> 01:18:28.220 was completed in 01:18:28.220 --> 01:18:32.439 early May 2017 and the big thing was it allowed us it kept 01:18:32.439 --> 01:18:33.500 our plan on schedule 01:18:33.500 --> 01:18:37.439 so we got the the fire water loop pressurized and we were 01:18:37.439 --> 01:18:38.180 able to go 01:18:38.180 --> 01:18:42.180 vertical with the building as scheduled 01:18:47.340 --> 01:18:50.930 okay so to orient you here like I said we're west of west 01:18:50.930 --> 01:18:52.420 of the airport you 01:18:52.420 --> 01:18:57.140 can see the airport down here this is Jim Crystal Road 380 01:18:57.140 --> 01:18:58.060 would be to the 01:18:58.060 --> 01:19:01.920 north a couple miles and I 35 would be to the east a couple 01:19:01.920 --> 01:19:03.500 miles so we'll 01:19:03.500 --> 01:19:06.159 start with phase one it's the yellow line down here at the 01:19:06.159 --> 01:19:07.060 bottom so we made 01:19:07.060 --> 01:19:11.119 a connection on Tom Cole Road to an existing water main 01:19:11.119 --> 01:19:12.539 right off the edge 01:19:12.539 --> 01:19:16.729 of the airport property and we came on to the city's 01:19:16.729 --> 01:19:18.619 property and this yellow 01:19:18.619 --> 01:19:23.300 line that I'm following is phase one so that was about 5, 01:19:23.300 --> 01:19:25.739 000 feet of pipe and 01:19:25.739 --> 01:19:29.989 that was completed in in May 2017 and then the blue line 01:19:29.989 --> 01:19:31.180 here is the fire 01:19:31.180 --> 01:19:34.300 water loop so we were actually we built to that point and 01:19:34.300 --> 01:19:35.180 charged the fire water 01:19:35.180 --> 01:19:39.829 loop and construction continued so on phase two we have the 01:19:39.829 --> 01:19:41.420 sanitary sewer so 01:19:41.420 --> 01:19:44.949 that's the Scion line here so it comes it connects to the 01:19:44.949 --> 01:19:46.939 plant facilities near 01:19:46.939 --> 01:19:51.010 the water connection point run south and then continues 01:19:51.010 --> 01:19:53.140 over across the airport 01:19:53.140 --> 01:19:56.600 so to the east side of the airport so we had to we had to 01:19:56.600 --> 01:19:58.060 coordinate this with 01:19:58.060 --> 01:20:02.239 the FAA and the Dent Enterprise Airport we have some 01:20:02.239 --> 01:20:04.420 specific construction 01:20:04.420 --> 01:20:07.869 requirements safety requirements it must be met times a day 01:20:07.869 --> 01:20:09.140 that we can work to 01:20:09.140 --> 01:20:14.079 comply with the FAA's regulations and you also notice like 01:20:14.079 --> 01:20:15.380 any developer when 01:20:15.380 --> 01:20:19.090 you put in any kind of public works you have to build for 01:20:19.090 --> 01:20:20.300 the future so this 01:20:20.300 --> 01:20:23.390 line that runs to the south extends the sanitary sewer to 01:20:23.390 --> 01:20:24.779 the property line so 01:20:24.779 --> 01:20:28.939 developer would develop this track to the south would have 01:20:28.939 --> 01:20:29.779 access to the 01:20:29.779 --> 01:20:36.340 sanitary sewer so on to phase two waterline so we're going 01:20:36.340 --> 01:20:36.979 to start here 01:20:36.979 --> 01:20:41.380 and end up here so as you can tell it's going to be a very 01:20:41.380 --> 01:20:43.140 very simple project 01:20:43.140 --> 01:20:48.710 this is a 12 inch water line we'll connect to the to phase 01:20:48.710 --> 01:20:50.220 two and it'll come 01:20:50.220 --> 01:20:54.180 up north of the plant extend over to the property line and 01:20:54.180 --> 01:20:55.460 run to just south of 01:20:55.460 --> 01:20:59.420 Jim Crystal so again you'll notice we carry the utility to 01:20:59.420 --> 01:21:00.420 the to the western 01:21:00.420 --> 01:21:03.880 edge of the property for future development along Jim 01:21:03.880 --> 01:21:05.199 Crystal it will 01:21:05.199 --> 01:21:08.659 then turn to the east and we'll stay just south of the Jim 01:21:08.659 --> 01:21:09.619 Crystal right away 01:21:09.619 --> 01:21:17.130 and it'll carry continue all the way over to Mosh Branch so 01:21:17.130 --> 01:21:19.140 being that we 01:21:19.140 --> 01:21:22.119 have a deadline on the plant we've asked the contractor to 01:21:22.119 --> 01:21:23.140 start on the sanitary 01:21:23.140 --> 01:21:26.850 sewer and in a second crew we'll start here in this red 01:21:26.850 --> 01:21:28.300 circle and we'll build 01:21:28.300 --> 01:21:34.529 up to the the plants tab so what that allows us to do is be 01:21:34.529 --> 01:21:36.140 ready to to 01:21:36.140 --> 01:21:39.600 operate the plant in the spring and it takes some pressure 01:21:39.600 --> 01:21:40.739 off the contractor 01:21:40.739 --> 01:21:43.609 to build to finish this loop all the way over here so with 01:21:43.609 --> 01:21:44.380 this initial 01:21:44.380 --> 01:21:48.369 construction we'll be able to to give raw water to the 01:21:48.369 --> 01:21:50.539 plant any questions I 01:21:50.539 --> 01:21:54.000 know that was a lot can you say more about the the future 01:21:54.000 --> 01:21:54.420 development 01:21:54.420 --> 01:22:01.270 expected around Jim Crystal no that the if there is so kind 01:22:01.270 --> 01:22:02.739 of a general thing 01:22:02.739 --> 01:22:05.850 that we've done we've done it on McKinney Street substation 01:22:05.850 --> 01:22:06.260 is any 01:22:06.260 --> 01:22:10.449 developer that comes in and develops a track of land so say 01:22:10.449 --> 01:22:12.060 the the water line 01:22:12.060 --> 01:22:15.180 is just to your east you can't just build the line to your 01:22:15.180 --> 01:22:16.699 facilities what 01:22:16.699 --> 01:22:18.619 you have to do is you have to continue that on to the next 01:22:18.619 --> 01:22:19.220 property line so 01:22:19.220 --> 01:22:22.779 that's a way that cities like Denton they get public 01:22:22.779 --> 01:22:24.539 infrastructure built so 01:22:24.539 --> 01:22:28.010 it's the cost of the developer to carry the the public 01:22:28.010 --> 01:22:29.420 water line to the edge of 01:22:29.420 --> 01:22:33.069 their property so any future there's houses out there then 01:22:33.069 --> 01:22:33.979 they would be I 01:22:33.979 --> 01:22:36.970 mean it's once we're done with it it's a it's a city asset 01:22:36.970 --> 01:22:38.600 so we turn it over to 01:22:38.600 --> 01:22:41.560 the water department and and we're just building it for 01:22:41.560 --> 01:22:43.220 them in essence okay yes 01:22:43.220 --> 01:22:47.489 I understand I was just wondering if there was specific 01:22:47.489 --> 01:22:48.500 development that you 01:22:48.500 --> 01:22:51.960 know ma'am I would know okay thank you thank you in case 01:22:51.960 --> 01:22:53.020 there is they'll have 01:22:53.020 --> 01:22:57.930 it though I was stuff out there anything else yes sir and I 01:22:57.930 --> 01:22:59.460 stepped out for a 01:22:59.460 --> 01:23:02.550 minute so maybe I missed this but the recommendation is for 01:23:02.550 --> 01:23:03.500 the alternative 01:23:03.500 --> 01:23:08.010 bid is there yes sir when we when we set this up we we got 01:23:08.010 --> 01:23:10.020 with the city water 01:23:10.020 --> 01:23:13.479 department and so they asked to include an upsize as the 01:23:13.479 --> 01:23:14.819 main bid so I believe 01:23:14.819 --> 01:23:19.159 Tim I think it's starting here and it's the the 16 inch 01:23:19.159 --> 01:23:20.899 pipe correct from here 01:23:20.899 --> 01:23:26.739 yeah to here would be upsized to 20 inch so the the main 01:23:26.739 --> 01:23:28.539 bid and was for the 20 01:23:28.539 --> 01:23:32.109 inch pipe and then an alternate bid is for the 16 inch pipe 01:23:32.109 --> 01:23:33.020 so the way that 01:23:33.020 --> 01:23:37.600 works is DME would pay for the 16 inch portion and then the 01:23:37.600 --> 01:23:38.020 difference between 01:23:38.020 --> 01:23:42.300 the 16 inch and the 20 inch the water department has funds 01:23:42.300 --> 01:23:43.340 an upsize charge 01:23:43.340 --> 01:23:46.380 fund that they would fund that part of it so they're gonna 01:23:46.380 --> 01:23:47.420 go ahead and do it no 01:23:47.420 --> 01:23:51.939 sir they as in the write-up mr. Fisher determined that the 01:23:51.939 --> 01:23:53.539 cost for the 01:23:53.539 --> 01:23:58.479 upsize was was high per foot and so he elected not to ups 01:23:58.479 --> 01:24:00.100 ize and go that so 01:24:00.100 --> 01:24:03.229 therefore the alternate bid is what will be constructed 01:24:03.229 --> 01:24:05.460 okay 01:24:05.460 --> 01:24:15.630 all right anything else any other questions do we have a 01:24:15.630 --> 01:24:17.939 motion no okay 01:24:17.939 --> 01:24:24.979 did second all in favor all right I opposed abstain abstain 01:24:24.979 --> 01:24:28.420 okay well thank 01:24:28.420 --> 01:24:38.859 you for your time thank you ACM update thank you in your 01:24:38.859 --> 01:24:40.619 packet there are 01:24:40.619 --> 01:24:44.399 several items that are included for the ACM update we've 01:24:44.399 --> 01:24:46.739 included a a an article 01:24:46.739 --> 01:24:50.810 that was provided by PS Aurora to recognize didn't for its 01:24:50.810 --> 01:24:52.500 efforts we've 01:24:52.500 --> 01:24:55.319 included some previous reports that were requested by the 01:24:55.319 --> 01:24:56.500 board members website 01:24:56.500 --> 01:25:00.250 analytics in there as well if you'd like to take a look at 01:25:00.250 --> 01:25:01.300 that the other thing 01:25:01.300 --> 01:25:06.460 too is some board members had requested to give the board a 01:25:06.460 --> 01:25:08.140 heads up or a future 01:25:08.140 --> 01:25:10.779 notice regarding consult consultants as they would come 01:25:10.779 --> 01:25:11.380 forward for 01:25:11.380 --> 01:25:14.840 presentations and an upcoming board meeting we thought we'd 01:25:14.840 --> 01:25:15.500 take that step 01:25:15.500 --> 01:25:19.949 for further by including a future agendas worksheet in your 01:25:19.949 --> 01:25:20.979 agenda so that 01:25:20.979 --> 01:25:25.090 if you can see if you were to click on that link it does 01:25:25.090 --> 01:25:26.739 not it has future dates 01:25:26.739 --> 01:25:30.199 it's not currently populated we'll be working to populate 01:25:30.199 --> 01:25:31.979 those things so it'll 01:25:31.979 --> 01:25:35.439 be an effort upon staff to plan obviously plan ahead and 01:25:35.439 --> 01:25:35.819 incorporate 01:25:35.819 --> 01:25:38.779 that for future board meetings so that way it gives the 01:25:38.779 --> 01:25:40.020 board members an idea 01:25:40.020 --> 01:25:42.840 of what's coming forward whether it's the next board 01:25:42.840 --> 01:25:44.100 meeting or a future board 01:25:44.100 --> 01:25:46.579 meetings and please keep in mind that those things do come 01:25:46.579 --> 01:25:47.300 do are subject to 01:25:47.300 --> 01:25:51.890 change based on consultants or bid availability and things 01:25:51.890 --> 01:25:52.539 of that nature 01:25:52.539 --> 01:25:55.260 but just to kind of give you an idea of what's what's to 01:25:55.260 --> 01:25:56.619 come in future board 01:25:56.619 --> 01:26:01.489 meetings and then the last thing I would like to say is 01:26:01.489 --> 01:26:02.539 where's two more things 01:26:02.539 --> 01:26:06.350 one thing is I did notice on the new business matrix item 01:26:06.350 --> 01:26:07.859 number seven there 01:26:07.859 --> 01:26:12.100 was supposed to be a memo for ordinance on right of way in 01:26:12.100 --> 01:26:13.420 person your right of 01:26:13.420 --> 01:26:16.260 entry I was mistaken I thought that was going to be 01:26:16.260 --> 01:26:17.180 included in this meeting 01:26:17.180 --> 01:26:20.130 and it's we'll have a memo for the board in the next 01:26:20.130 --> 01:26:21.659 meeting so I apologize on 01:26:21.659 --> 01:26:27.890 that error for making that's fine this covers some I mean I 01:26:27.890 --> 01:26:28.500 would like to see 01:26:28.500 --> 01:26:32.189 that okay the right of entry to you okay but this covers so 01:26:32.189 --> 01:26:32.739 much that's 01:26:32.739 --> 01:26:36.199 connected with that okay okay well we'll still go ahead and 01:26:36.199 --> 01:26:36.779 include the right of 01:26:36.779 --> 01:26:42.520 entry component and the last item just on the new business 01:26:42.520 --> 01:26:43.340 matrix item number 01:26:43.340 --> 01:26:48.359 12 there was requests made about having all proposed 01:26:48.359 --> 01:26:49.699 expenditures to be brought 01:26:49.699 --> 01:26:53.779 forward under individual consideration and and I think from 01:26:53.779 --> 01:26:54.739 staff perspective 01:26:54.739 --> 01:26:57.819 we'd like to have a conversation with the pub as a whole to 01:26:57.819 --> 01:26:58.739 get some guidance 01:26:58.739 --> 01:27:01.510 on that and certainly like today there are a number items 01:27:01.510 --> 01:27:02.579 that were routine in 01:27:02.579 --> 01:27:06.130 nature that were that were approved by consent and but we 01:27:06.130 --> 01:27:07.619 want to make sure that 01:27:07.619 --> 01:27:11.369 we're appropriately populating the agenda in accordance 01:27:11.369 --> 01:27:11.939 with the with the 01:27:11.939 --> 01:27:15.470 board's wishes so if those things are so we'd like to bring 01:27:15.470 --> 01:27:16.699 a work session to you 01:27:16.699 --> 01:27:20.409 if you if you see fit about that just to get direction from 01:27:20.409 --> 01:27:21.460 the board whether 01:27:21.460 --> 01:27:25.180 it's to continue the methodology that we've been doing to 01:27:25.180 --> 01:27:26.539 incorporate those 01:27:26.539 --> 01:27:30.189 routine nature items for consent or do you want to have 01:27:30.189 --> 01:27:31.579 everything on individual 01:27:31.579 --> 01:27:34.350 consideration we just want to get some guidance I'm not 01:27:34.350 --> 01:27:35.420 interested in seeing 01:27:35.420 --> 01:27:39.100 everything for individual consideration if it's a routine 01:27:39.100 --> 01:27:40.539 maintenance type item 01:27:40.539 --> 01:27:45.069 we had a previous discussion or a work session on it those 01:27:45.069 --> 01:27:46.260 are the kinds of 01:27:46.260 --> 01:27:50.029 things that I think should be on a consent agenda and maybe 01:27:50.029 --> 01:27:50.979 it'd be helpful 01:27:50.979 --> 01:27:54.979 if you tell us how you go about it and then get some 01:27:54.979 --> 01:27:57.180 direction from the board 01:27:57.180 --> 01:28:02.810 okay we can do that I wanted to thank you for bringing that 01:28:02.810 --> 01:28:03.979 discussion to PUB 01:28:03.979 --> 01:28:08.630 I'm looking forward to having that discussion and I see us 01:28:08.630 --> 01:28:10.340 as a kind of a 01:28:10.340 --> 01:28:13.989 vetting committee for council so I understand the council 01:28:13.989 --> 01:28:15.060 doesn't have the 01:28:15.060 --> 01:28:21.439 time to consider every single item and and we don't we don 01:28:21.439 --> 01:28:22.819 't have the time to 01:28:22.819 --> 01:28:27.319 spend an equal amount of time on every item but I think it 01:28:27.319 --> 01:28:28.819 's definitely worth 01:28:28.819 --> 01:28:31.579 discussing see if we want to put a price tag on it you know 01:28:31.579 --> 01:28:32.739 to say anything over 01:28:32.739 --> 01:28:36.739 50,000 even just to have somebody from staff say just a 01:28:36.739 --> 01:28:37.699 reminder here's what 01:28:37.699 --> 01:28:42.609 this is all about any questions now before you vote you 01:28:42.609 --> 01:28:44.020 know that's that's 01:28:44.020 --> 01:28:48.010 the kind of thing that I would like to see us discuss but I 01:28:48.010 --> 01:28:48.859 'm just looking 01:28:48.859 --> 01:28:51.579 forward to hearing what everyone else in this committee 01:28:51.579 --> 01:28:52.939 thinks discussing it so 01:28:52.939 --> 01:28:59.300 thank you thank you and I wanted under this item I think 01:28:59.300 --> 01:29:00.500 that Barbara Russell 01:29:00.500 --> 01:29:07.000 had previously been elected the secretary to this board and 01:29:07.000 --> 01:29:08.060 under the 01:29:08.060 --> 01:29:13.380 Charter we might need to look at that and then have this 01:29:13.380 --> 01:29:14.859 board elect a 01:29:14.859 --> 01:29:18.319 secretary okay we'll look into that right away okay thank 01:29:18.319 --> 01:29:19.659 you does that mean 01:29:19.659 --> 01:29:23.130 that she's the one who would take the notes no no no no you 01:29:23.130 --> 01:29:24.380 just act as I know 01:29:24.380 --> 01:29:29.180 the charter yeah yeah yeah no no we we have Kim for that we 01:29:29.180 --> 01:29:30.180 have a blessing for 01:29:30.180 --> 01:29:36.229 that okay then concluding items this is the area where 01:29:36.229 --> 01:29:37.300 anybody from the public 01:29:37.300 --> 01:29:49.600 are present here can bring up another item yes I wanted to 01:29:49.600 --> 01:29:52.579 see some some data 01:29:52.579 --> 01:29:59.369 on the in terms of topography geography you know district 01:29:59.369 --> 01:30:03.899 by district the those 01:30:03.899 --> 01:30:08.119 three credit categories by which deposits are required you 01:30:08.119 --> 01:30:08.779 know I would 01:30:08.779 --> 01:30:16.119 like to see a map of where the where clusters are of the 01:30:16.119 --> 01:30:19.180 people who pay those 01:30:19.180 --> 01:30:26.090 deposits versus you know the the 70% that doesn't it doesn 01:30:26.090 --> 01:30:27.060 't have to be 01:30:27.060 --> 01:30:31.710 extraordinarily detailed but I just want a sense of you 01:30:31.710 --> 01:30:33.380 know areas I think that 01:30:33.380 --> 01:30:37.960 would be helpful for all of us because well and I would 01:30:37.960 --> 01:30:42.579 also like to see some 01:30:42.579 --> 01:30:50.010 sort of you know census data on that specifically in terms 01:30:50.010 --> 01:30:51.699 of race and 01:30:51.699 --> 01:30:59.220 ethnicity I know that you know nationwide that that people 01:30:59.220 --> 01:30:59.939 of color 01:30:59.939 --> 01:31:06.689 tend to have lower credit ratings because of you know doing 01:31:06.689 --> 01:31:07.859 part two I 01:31:07.859 --> 01:31:10.430 mean things that are improving now you know we all remember 01:31:10.430 --> 01:31:11.420 the subprime you 01:31:11.420 --> 01:31:13.800 know the mortgage issues and all those things that on the 01:31:13.800 --> 01:31:14.579 one hand have nothing 01:31:14.579 --> 01:31:17.090 to do with utilities but that affects credit rating and 01:31:17.090 --> 01:31:18.859 that affects this and 01:31:18.859 --> 01:31:27.729 so I I would like to see that to to see exactly who who 01:31:27.729 --> 01:31:30.260 this policy is is 01:31:30.260 --> 01:31:37.100 affecting so I think that would be helpful then I I assume 01:31:37.100 --> 01:31:39.220 this is more kind 01:31:39.220 --> 01:31:44.619 of question that the the the issue of the contract with 01:31:44.619 --> 01:31:47.380 interfaith for plus one 01:31:47.380 --> 01:31:52.140 she mentioned that that this is me is coming up for renewal 01:31:52.140 --> 01:31:53.859 in December so is 01:31:53.859 --> 01:31:57.380 that something that will just that will just come before us 01:31:57.380 --> 01:31:59.859 and then agenda yeah 01:31:59.859 --> 01:32:03.449 I don't have to do anything to request that okay great I'll 01:32:03.449 --> 01:32:04.739 be interested for a 01:32:04.739 --> 01:32:10.720 discussion on that and to tag on that I'd like to see a 01:32:10.720 --> 01:32:11.979 work session on that 01:32:11.979 --> 01:32:15.960 prior to a vote so that we can provide a little more 01:32:15.960 --> 01:32:18.779 feedback yes yeah I agree 01:32:18.779 --> 01:32:30.119 yeah I agree and I you know I hope we you know continue 01:32:30.119 --> 01:32:31.460 this conversation 01:32:31.460 --> 01:32:34.479 about this this policy I believe it's going before councils 01:32:34.479 --> 01:32:36.100 is that right yeah 01:32:36.100 --> 01:32:43.829 so I I really think that we need to have I mean most of our 01:32:43.829 --> 01:32:45.180 council really needs 01:32:45.180 --> 01:32:49.689 to hear from the citizens who are affected by these these 01:32:49.689 --> 01:32:51.100 policies so you 01:32:51.100 --> 01:32:54.520 know what what the car what is ice as I see it the cost is 01:32:54.520 --> 01:32:55.739 of this you know half 01:32:55.739 --> 01:33:01.750 a million in in savings because I hear all kinds of stories 01:33:01.750 --> 01:33:02.779 and I I don't think 01:33:02.779 --> 01:33:05.430 everybody is necessarily hearing those stories so it'd be 01:33:05.430 --> 01:33:06.300 great to be able to 01:33:06.300 --> 01:33:11.159 have people come in and tell their stories to council can 01:33:11.159 --> 01:33:12.659 we have pub doesn't 01:33:12.659 --> 01:33:21.779 have public hearings right is that yeah so thank you 01:33:21.779 --> 01:33:23.979 anything else all right 01:33:23.979 --> 01:33:30.979 motion to adjourn all favor