1 00:00:00,000 --> 00:00:04,160 recognition for the hurricane support. Thank you members of 2 00:00:04,160 --> 00:00:05,379 the board as you 3 00:00:05,379 --> 00:00:09,039 know over the last four to six weeks the states of Texas 4 00:00:09,039 --> 00:00:10,140 along with many states 5 00:00:10,140 --> 00:00:12,429 along the southeast portion of our country have been 6 00:00:12,429 --> 00:00:14,380 affected by hurricanes Harvey 7 00:00:14,380 --> 00:00:18,820 and Irma and so Denton responded city of Denton responded 8 00:00:18,820 --> 00:00:20,179 to those disasters to 9 00:00:20,179 --> 00:00:23,329 assist in the cleanup efforts along with the saving of 10 00:00:23,329 --> 00:00:24,620 number of lives and 11 00:00:24,620 --> 00:00:28,190 rescues throughout the the flooding there and so I wanted 12 00:00:28,190 --> 00:00:29,219 to take a moment 13 00:00:29,219 --> 00:00:32,719 to as requested by the board to to recognize the number of 14 00:00:32,719 --> 00:00:33,820 those employees 15 00:00:33,820 --> 00:00:36,539 that participated we have a large group of folks that are 16 00:00:36,539 --> 00:00:37,780 here representing 17 00:00:37,780 --> 00:00:42,060 several city departments and so so apologize if employees 18 00:00:42,060 --> 00:00:43,179 come in and out 19 00:00:43,179 --> 00:00:46,070 it's just because of the larger group and the size of room 20 00:00:46,070 --> 00:00:47,020 that we have here 21 00:00:47,020 --> 00:00:51,729 so with that being said I'd like to bring Drew Huffman with 22 00:00:51,729 --> 00:00:52,500 wastewater 23 00:00:52,500 --> 00:00:55,100 utilities to be able to talk a little bit about what they 24 00:00:55,100 --> 00:00:56,140 all did I've got a 25 00:00:56,140 --> 00:00:59,640 few slides here that show some of the names of the names of 26 00:00:59,640 --> 00:01:00,579 the folks that 27 00:01:00,579 --> 00:01:04,040 participated and some of the pictures so again I don't want 28 00:01:04,040 --> 00:01:05,060 to get in the way of 29 00:01:05,060 --> 00:01:08,140 Drew's to let him come up and talk a little bit about what 30 00:01:08,140 --> 00:01:09,060 they did and what 31 00:01:09,060 --> 00:01:12,799 they experienced there and during the Hurricane Harvey 32 00:01:12,799 --> 00:01:16,739 efforts so hey how are 33 00:01:16,739 --> 00:01:18,840 you I'm Drew Huffman I'm the manager of the wastewater 34 00:01:18,840 --> 00:01:19,620 collections department 35 00:01:19,620 --> 00:01:23,079 and we were one of the besides for our course our fire and 36 00:01:23,079 --> 00:01:23,980 rescue teams we were 37 00:01:23,980 --> 00:01:27,439 one of the first from Public Works to go down to help with 38 00:01:27,439 --> 00:01:28,540 the hurricane relief 39 00:01:28,540 --> 00:01:32,189 and what we did is we we joined of course with the Public 40 00:01:32,189 --> 00:01:33,099 Works response 41 00:01:33,099 --> 00:01:36,609 team and our main focus was to help restore water and 42 00:01:36,609 --> 00:01:38,299 wastewater so we 43 00:01:38,299 --> 00:01:40,400 weren't there really to clean streets up or anything else 44 00:01:40,400 --> 00:01:41,099 we were there to get 45 00:01:41,099 --> 00:01:44,219 the water back on and the wastewater back flowing again so 46 00:01:44,219 --> 00:01:45,319 we went to three 47 00:01:45,319 --> 00:01:49,060 different towns while we were while we were actually 48 00:01:49,060 --> 00:01:50,040 deployed we went to 49 00:01:50,040 --> 00:01:53,500 Refurio Texas first which is a small town just north of 50 00:01:53,500 --> 00:01:54,500 Rockport where the 51 00:01:54,500 --> 00:01:56,980 hurricane actually hit where the ice storm went through it 52 00:01:56,980 --> 00:01:57,900 was about a her it 53 00:01:57,900 --> 00:02:01,810 was about a level two or category two whenever it did pass 54 00:02:01,810 --> 00:02:02,980 over Refurio most 55 00:02:02,980 --> 00:02:07,549 of the homes there were affected not a whole lot were blown 56 00:02:07,549 --> 00:02:08,900 down a lot of trees 57 00:02:08,900 --> 00:02:12,930 scattered everywhere but due to the the power outages and 58 00:02:12,930 --> 00:02:14,740 the the just the way 59 00:02:14,740 --> 00:02:18,409 the kind of the surge of the the storm went through Refurio 60 00:02:18,409 --> 00:02:19,539 it took their water 61 00:02:19,539 --> 00:02:23,000 system out and because of their aging infrastructure like 62 00:02:23,000 --> 00:02:23,939 most of our cities 63 00:02:23,939 --> 00:02:27,340 now they couldn't handle the surge of the water pressures 64 00:02:27,340 --> 00:02:28,180 on and coming back 65 00:02:28,180 --> 00:02:32,849 and forth so there were eight main water water breaks and 66 00:02:32,849 --> 00:02:34,699 this picture here on 67 00:02:34,699 --> 00:02:39,370 closest to me is we were in Refurio and so we took all our 68 00:02:39,370 --> 00:02:40,979 own equipment we did 69 00:02:40,979 --> 00:02:43,199 take supplies but for the most part we used the city 70 00:02:43,199 --> 00:02:44,379 supplies that we went to 71 00:02:44,379 --> 00:02:47,460 and so here we were fixing a water main break here in Refur 72 00:02:47,460 --> 00:02:48,460 io we also went to 73 00:02:48,460 --> 00:02:51,319 Lake Jackson and Lake Jackson had a lot of flooding Lake 74 00:02:51,319 --> 00:02:52,099 Jackson south of 75 00:02:52,099 --> 00:02:55,189 Houston and so it was it was taking a lot of flooding from 76 00:02:55,189 --> 00:02:57,020 the Brazos and what 77 00:02:57,020 --> 00:03:00,560 they call oyster Creek and so here on the right hand we 78 00:03:00,560 --> 00:03:01,740 were we started 79 00:03:01,740 --> 00:03:04,560 clearing drainage dishes for Lake Jackson and they were 80 00:03:04,560 --> 00:03:05,300 because of the 81 00:03:05,300 --> 00:03:08,759 flooding they had a lot of wastewater issues which is our 82 00:03:08,759 --> 00:03:10,500 specialty so here's 83 00:03:10,500 --> 00:03:13,250 another here's two more pictures here of us and Refurio it 84 00:03:13,250 --> 00:03:14,020 's a pretty cool 85 00:03:14,020 --> 00:03:16,500 picture there we were working right next to the Chevrolet 86 00:03:16,500 --> 00:03:18,020 dealership and Refurio 87 00:03:18,020 --> 00:03:21,479 on the far right and they had they had hung American flags 88 00:03:21,479 --> 00:03:22,460 up you know on the 89 00:03:22,460 --> 00:03:26,569 front just to show their support and their their resilience 90 00:03:26,569 --> 00:03:27,620 to bring their 91 00:03:27,620 --> 00:03:33,860 city back so I just want to thank you and thank you for the 92 00:03:33,860 --> 00:03:34,580 opportunity for us 93 00:03:34,580 --> 00:03:37,069 to be able to go down there it was a great experience and 94 00:03:37,069 --> 00:03:38,300 then I know our 95 00:03:38,300 --> 00:03:40,860 guys had a great time we really came together we worked in 96 00:03:40,860 --> 00:03:42,460 long hours but you 97 00:03:42,460 --> 00:03:45,919 know we got up every morning and you know together and it 98 00:03:45,919 --> 00:03:46,819 was an awesome 99 00:03:46,819 --> 00:03:50,259 experience and just the hospitality that we had I will tell 100 00:03:50,259 --> 00:03:51,379 you one story we're 101 00:03:51,379 --> 00:03:55,729 here so the the picture on your furthest from me on your 102 00:03:55,729 --> 00:03:56,900 right or I'm sorry 103 00:03:56,900 --> 00:03:59,860 pictures closest to me over here we're fixing a water main 104 00:03:59,860 --> 00:04:00,860 break there we're 105 00:04:00,860 --> 00:04:03,150 getting ready to dig it up the water was coming out of the 106 00:04:03,150 --> 00:04:05,020 ground and we had the 107 00:04:05,020 --> 00:04:07,409 hole open we're next to the road of tracks and out of 108 00:04:07,409 --> 00:04:08,419 nowhere we had all 109 00:04:08,419 --> 00:04:10,810 the you know the street blocked off and out of nowhere our 110 00:04:10,810 --> 00:04:11,780 car pulls up and lady 111 00:04:11,780 --> 00:04:14,710 kind of pulls her car up sideways she runs out from the 112 00:04:14,710 --> 00:04:15,860 front runs to the back 113 00:04:15,860 --> 00:04:19,370 opens the back hatch and she pulls out two bags I brought 114 00:04:19,370 --> 00:04:20,220 you lunch thank you 115 00:04:20,220 --> 00:04:23,420 so much for coming so it was an awesome experience and I 116 00:04:23,420 --> 00:04:24,019 just want to thank my 117 00:04:24,019 --> 00:04:28,100 guys you know for coming we have Brian Meadows Rivers Earls 118 00:04:28,100 --> 00:04:29,259 Glenn Harrison and 119 00:04:29,259 --> 00:04:33,750 Byron Rashard also we had David Warren and William Hubert 120 00:04:33,750 --> 00:04:35,100 go with us those two 121 00:04:35,100 --> 00:04:37,339 couldn't be here today but I just want to thank them 122 00:04:37,339 --> 00:04:38,899 further and thank you for 123 00:04:38,899 --> 00:04:43,009 your support and allow us to go so thank you for going I 124 00:04:43,009 --> 00:04:44,339 came from a 125 00:04:44,339 --> 00:04:48,329 municipality myself and so I know how much is appreciated 126 00:04:48,329 --> 00:04:49,660 when somebody can 127 00:04:49,660 --> 00:04:52,350 go and help you out when you're overwhelmed like that and 128 00:04:52,350 --> 00:04:53,100 and thanks to 129 00:04:53,100 --> 00:04:55,610 your families because I know they're the support behind you 130 00:04:55,610 --> 00:04:58,939 too so thank you 131 00:04:59,339 --> 00:05:16,550 can I propose a standing ovation for these guys who I just 132 00:05:16,550 --> 00:05:16,860 I just want to say 133 00:05:16,860 --> 00:05:20,509 you know I know you guys in the work you do you're really 134 00:05:20,509 --> 00:05:21,899 humble about it but to 135 00:05:21,899 --> 00:05:26,089 me you're like doctors for the infrastructure of a city and 136 00:05:26,089 --> 00:05:27,060 you know 137 00:05:27,060 --> 00:05:31,480 just as we need our organs to live as individuals we need 138 00:05:31,480 --> 00:05:32,939 water functional 139 00:05:32,939 --> 00:05:36,870 water waste water electricity to function as a city so you 140 00:05:36,870 --> 00:05:37,620 guys are going 141 00:05:37,620 --> 00:05:41,100 in there like that group doctors without borders and you 142 00:05:41,100 --> 00:05:42,100 are fixing the 143 00:05:42,100 --> 00:05:45,759 infrastructure you know the organs of other cities and you 144 00:05:45,759 --> 00:05:46,620 do this here in our 145 00:05:46,620 --> 00:05:51,899 city every day so hats off to all of you thank you so much 146 00:05:51,899 --> 00:05:53,660 and then if the 147 00:05:53,660 --> 00:05:57,829 street strange food services and parks team could come in 148 00:05:57,829 --> 00:05:59,100 if you don't mind 149 00:06:10,300 --> 00:06:13,420 this is Keith Gabbard our street superintendent and you can 150 00:06:13,420 --> 00:06:15,379 see the names 151 00:06:15,379 --> 00:06:19,329 of the folks that participated in this effort on their team 152 00:06:19,329 --> 00:06:20,379 and then after 153 00:06:20,379 --> 00:06:23,259 this do we see a few slides as well I don't know Keith if 154 00:06:23,259 --> 00:06:24,139 you want to say 155 00:06:24,139 --> 00:06:27,620 anything about what you all did and and what you saw just a 156 00:06:27,620 --> 00:06:29,019 few moments for a 157 00:06:29,019 --> 00:06:32,089 few minutes and that way they can the board can recognize 158 00:06:32,089 --> 00:06:33,019 you all so and then 159 00:06:33,019 --> 00:06:40,220 there's two slides are you running the slider and want me 160 00:06:40,220 --> 00:06:43,540 to okay if I can get 161 00:06:43,540 --> 00:06:49,850 this to run we had a combined effort of streets drainage 162 00:06:49,850 --> 00:06:52,139 parks and one fleet 163 00:06:52,139 --> 00:06:55,600 service member we went to Vita Texas as you can see we 164 00:06:55,600 --> 00:06:57,100 assisted in large debris 165 00:06:57,100 --> 00:07:01,279 removal and we were fixing some different streets and 166 00:07:01,279 --> 00:07:02,660 helping them get 167 00:07:02,660 --> 00:07:06,120 access back to the community for the emergency vehicles and 168 00:07:06,120 --> 00:07:06,740 the citizens 169 00:07:06,740 --> 00:07:10,329 because they were totally devastated with floods it's an 170 00:07:10,329 --> 00:07:11,540 emotional thing 171 00:07:11,540 --> 00:07:15,120 until you actually see it you can see it on TV but you see 172 00:07:15,120 --> 00:07:16,300 it in person it 173 00:07:16,300 --> 00:07:19,420 really tugs on your heartstrings these guys did an 174 00:07:19,420 --> 00:07:21,019 excellent job we were able 175 00:07:21,019 --> 00:07:24,139 to help some of their vehicles were down due to the 176 00:07:24,139 --> 00:07:25,699 flooding so our fleet 177 00:07:25,699 --> 00:07:29,600 gentleman was assisting them and us as well so it was a I 178 00:07:29,600 --> 00:07:30,819 kind of skipped 179 00:07:30,819 --> 00:07:36,620 through those quickly that's not a I'm going back what 180 00:07:38,300 --> 00:07:45,029 that's not me sorry sorry I guess I should be looking at 181 00:07:45,029 --> 00:07:48,500 the screen yeah we 182 00:07:48,500 --> 00:07:50,949 had a large debris lot of large trees they had a lot of 183 00:07:50,949 --> 00:07:52,100 their equipment down 184 00:07:52,100 --> 00:07:56,540 and still without power everybody was extremely grateful 185 00:07:56,540 --> 00:07:57,220 that we were there 186 00:07:57,220 --> 00:08:01,399 and the guys did an exceptional job so and we greatly 187 00:08:01,399 --> 00:08:02,779 appreciate the 188 00:08:02,779 --> 00:08:07,759 opportunity to go down and assist that city of Eider so 189 00:08:07,759 --> 00:08:11,660 thank you okay thank 190 00:08:11,660 --> 00:08:13,339 you I know that you're the ones who have to clear the 191 00:08:13,339 --> 00:08:14,339 streets so everybody else 192 00:08:14,339 --> 00:08:17,829 can get in and do their job so I really appreciate what you 193 00:08:17,829 --> 00:08:19,579 've done hopefully we 194 00:08:19,579 --> 00:08:23,259 never have to ask for that but that's why we do this we're 195 00:08:23,259 --> 00:08:24,100 as Texans and 196 00:08:24,100 --> 00:08:27,500 Americans that's why we do this 197 00:08:29,019 --> 00:08:33,470 thanks you guys are heroes to all of us I think and every 198 00:08:33,470 --> 00:08:35,340 day and what you do and 199 00:08:35,340 --> 00:08:38,399 thank you so much you you really save lives by what you do 200 00:08:38,399 --> 00:08:39,460 and you're humble 201 00:08:39,460 --> 00:08:44,340 about it but we admire you so much so 202 00:08:52,340 --> 00:09:02,250 oh and thanks to your families who supported you to go not 203 00:09:02,250 --> 00:09:10,179 sure if the it 204 00:09:10,179 --> 00:09:15,100 was a wide broad effort for the organization we also have a 205 00:09:15,100 --> 00:09:15,740 an employee 206 00:09:15,740 --> 00:09:17,840 from the police department that it was that was part of 207 00:09:17,840 --> 00:09:18,899 that process as well I 208 00:09:18,899 --> 00:09:22,549 don't think he could make it today but but he was part of 209 00:09:22,549 --> 00:09:23,259 the public 210 00:09:23,259 --> 00:09:26,909 information office component to assist and disseminating 211 00:09:26,909 --> 00:09:28,259 the information out to 212 00:09:28,259 --> 00:09:30,659 the communities about what was going on here's some photos 213 00:09:30,659 --> 00:09:31,299 that were provided 214 00:09:31,299 --> 00:09:34,950 for us of their emergency operations center and just 215 00:09:34,950 --> 00:09:36,379 keeping track of the 216 00:09:36,379 --> 00:09:40,059 storms and news media outlets etc and so as you can see it 217 00:09:40,059 --> 00:09:41,700 's all hands on deck on 218 00:09:41,700 --> 00:09:46,240 the on the on the public information office fire department 219 00:09:46,240 --> 00:09:47,500 also deployed a 220 00:09:47,500 --> 00:09:50,960 number of crews down I don't know if they're here this 221 00:09:50,960 --> 00:09:52,659 morning many of them 222 00:09:52,659 --> 00:09:56,460 depending on their shifts but but they did quite a bit in 223 00:09:56,460 --> 00:09:57,759 regards to swift 224 00:09:57,759 --> 00:10:00,649 water rescues they actually were deployed prior to the 225 00:10:00,649 --> 00:10:01,779 storm come making 226 00:10:01,779 --> 00:10:04,259 landfall to be ready because knowing that the storm surge 227 00:10:04,259 --> 00:10:04,940 will be coming 228 00:10:04,940 --> 00:10:08,399 there needed to be an efforts to be able to rescue folks 229 00:10:08,399 --> 00:10:09,659 and and when you rescue 230 00:10:09,659 --> 00:10:12,240 when you rescue humans you also have to rescue pets and and 231 00:10:12,240 --> 00:10:13,179 that's one of those 232 00:10:13,179 --> 00:10:16,639 things that our employees are prepared for and so you can 233 00:10:16,639 --> 00:10:17,740 see there all the 234 00:10:17,740 --> 00:10:21,659 things that they did over 2,000 folks there at the bottom 235 00:10:21,659 --> 00:10:23,139 and 300 dogs so it 236 00:10:23,139 --> 00:10:25,529 is an effort that's a it's a full family effort there when 237 00:10:25,529 --> 00:10:26,799 you're removing them 238 00:10:26,799 --> 00:10:30,960 from their homes and it was quite a bit of an effort here 239 00:10:30,960 --> 00:10:32,539 there in the various 240 00:10:32,539 --> 00:10:36,730 parts of southeast Texas and here are some photos of what 241 00:10:36,730 --> 00:10:37,940 they the fire 242 00:10:37,940 --> 00:10:40,500 department did 243 00:10:44,059 --> 00:10:48,049 and then the last group to be recognized are the folks that 244 00:10:48,049 --> 00:10:50,659 actually they were 245 00:10:50,659 --> 00:10:53,169 not deployed down to southeast Texas they're actually 246 00:10:53,169 --> 00:10:54,340 deployed to Florida and 247 00:10:54,340 --> 00:10:58,149 so if the DME folks would please come in and as they're 248 00:10:58,149 --> 00:10:59,379 walking in I can 249 00:10:59,379 --> 00:11:05,610 briefly tell you that you know we were actually able to to 250 00:11:05,610 --> 00:11:06,980 through our 251 00:11:06,980 --> 00:11:11,629 interlocal agreements that we have with a variety of with 252 00:11:11,629 --> 00:11:13,419 the electrical utilities 253 00:11:13,419 --> 00:11:16,419 there in Florida were able to ramp up prior to the storm 254 00:11:16,419 --> 00:11:17,259 actually making land 255 00:11:17,259 --> 00:11:21,970 fall so several of these of these folks were deployed prior 256 00:11:21,970 --> 00:11:23,419 to the storm hitting 257 00:11:23,419 --> 00:11:26,879 and make their way down to Florida to assist in the in the 258 00:11:26,879 --> 00:11:27,899 cleanup efforts to 259 00:11:27,899 --> 00:11:31,990 restore power repair any utility poles that were that were 260 00:11:31,990 --> 00:11:33,820 fallen so if if 261 00:11:33,820 --> 00:11:36,389 Rowdy if you don't mind coming here and saying a little bit 262 00:11:36,389 --> 00:11:37,259 what you all did 263 00:11:37,259 --> 00:11:40,379 after this slide where it shows all the names there's a few 264 00:11:40,379 --> 00:11:41,299 slides that show 265 00:11:41,299 --> 00:11:48,100 some of the pictures of what you all saw okay 266 00:12:01,940 --> 00:12:09,649 they all like this side of the room better I guess. This is 267 00:12:09,649 --> 00:12:13,460 almost all of our group we 268 00:12:13,460 --> 00:12:16,259 had two individuals that were sick today I think it was 269 00:12:16,259 --> 00:12:17,419 because we told them that 270 00:12:17,419 --> 00:12:19,649 we were coming here and we were a little bit nervous about 271 00:12:19,649 --> 00:12:23,100 being up in front of the public so this is a 272 00:12:23,100 --> 00:12:28,250 list of the group that went we took a very seasoned group 273 00:12:28,250 --> 00:12:29,940 if you can see we 274 00:12:29,940 --> 00:12:33,159 took a lot of crew for them and a lot of senior linemen and 275 00:12:33,159 --> 00:12:34,299 we normally do that 276 00:12:34,299 --> 00:12:37,139 because of when you go on these hurricanes you don't know 277 00:12:37,139 --> 00:12:37,580 what to 278 00:12:37,580 --> 00:12:41,230 expect you're out of your element you're out there working 279 00:12:41,230 --> 00:12:42,179 on a system that you 280 00:12:42,179 --> 00:12:45,830 are not familiar with you're working with another group of 281 00:12:45,830 --> 00:12:47,019 employees from that 282 00:12:47,019 --> 00:12:50,480 utility that you're not familiar with so you want your most 283 00:12:50,480 --> 00:12:51,620 seasoned people there 284 00:12:51,620 --> 00:12:54,019 doesn't mean we don't take some apprentices every once in a 285 00:12:54,019 --> 00:12:54,419 while to 286 00:12:54,419 --> 00:12:59,120 give them that experience also. We were called by FMEA 287 00:12:59,120 --> 00:13:00,779 Florida Municipal 288 00:13:00,779 --> 00:13:06,500 Electric Association about five days prior to landfall they 289 00:13:06,500 --> 00:13:07,860 called and asked 290 00:13:07,860 --> 00:13:13,519 us if we would be able to help in Florida and we got the 291 00:13:13,519 --> 00:13:14,700 okay from from 292 00:13:14,700 --> 00:13:19,850 upper management to provide assistance and we they gave us 293 00:13:19,850 --> 00:13:21,220 a date when they 294 00:13:21,220 --> 00:13:23,450 wanted us down there they didn't want us to be there during 295 00:13:23,450 --> 00:13:24,379 the hurricane itself 296 00:13:24,379 --> 00:13:28,330 they wanted us to leave as soon as it got through the issue 297 00:13:28,330 --> 00:13:29,659 with that is we 298 00:13:29,659 --> 00:13:33,120 also were coming back in with all the residents trying to 299 00:13:33,120 --> 00:13:33,940 get back in so the 300 00:13:33,940 --> 00:13:37,059 second day was a very long day for us trying to drive back 301 00:13:37,059 --> 00:13:38,019 through there were 302 00:13:38,019 --> 00:13:41,480 several small towns that it took us two hours to get 303 00:13:41,480 --> 00:13:42,980 through just because of the 304 00:13:42,980 --> 00:13:48,960 traffic. This is a picture of the group before we left we 305 00:13:48,960 --> 00:13:49,820 knew it was going to 306 00:13:49,820 --> 00:13:52,710 be a long journey so as you can see we were in shorts and 307 00:13:52,710 --> 00:13:53,779 we knew we weren't 308 00:13:53,779 --> 00:13:58,000 going to be working that day. There is a sign that at the 309 00:13:58,000 --> 00:14:00,059 entrance to the 310 00:14:00,059 --> 00:14:05,230 facilities in Ocala that thank you for all of the linemen 311 00:14:05,230 --> 00:14:07,539 that showed up. These 312 00:14:07,539 --> 00:14:11,000 are just some pictures of the damage as you can see the the 313 00:14:11,000 --> 00:14:11,740 one on the right 314 00:14:11,740 --> 00:14:14,860 there's a bucket truck that's driving through an actual 315 00:14:14,860 --> 00:14:16,580 flooded area that's 316 00:14:16,580 --> 00:14:19,399 the one good thing about having the large vehicles we can 317 00:14:19,399 --> 00:14:20,259 get those in some 318 00:14:20,259 --> 00:14:25,509 places that the smaller vehicles can't. Here's some more 319 00:14:25,509 --> 00:14:27,019 work at night there's a 320 00:14:27,019 --> 00:14:31,240 as you can see there's trees trees were everywhere we had 321 00:14:31,240 --> 00:14:32,659 tree trimmers there 322 00:14:32,659 --> 00:14:36,639 from all over that were helping assist also and that makes 323 00:14:36,639 --> 00:14:37,820 our job a lot easier 324 00:14:37,820 --> 00:14:40,460 because these guys aren't tree trimmers they're linemen you 325 00:14:40,460 --> 00:14:41,139 know that they're 326 00:14:41,139 --> 00:14:44,990 there to get the get the lines back up. Just some more 327 00:14:44,990 --> 00:14:46,779 pictures of damage you can 328 00:14:46,779 --> 00:14:50,659 see the one tree that fell across the shed a lot of it a 329 00:14:50,659 --> 00:14:52,019 lot of the work that 330 00:14:52,019 --> 00:14:54,190 we did was at night I mean we worked from six in the 331 00:14:54,190 --> 00:14:55,500 morning till ten at night 332 00:14:55,500 --> 00:14:59,230 every day a couple of days we went over you know because we 333 00:14:59,230 --> 00:15:00,019 were right at the 334 00:15:00,019 --> 00:15:02,460 point of getting somebody's power back on and there's no 335 00:15:02,460 --> 00:15:03,379 need and them being 336 00:15:03,379 --> 00:15:08,419 off all night if we can stay an hour or so extra. That's 337 00:15:08,419 --> 00:15:09,740 pretty much the end of 338 00:15:09,740 --> 00:15:13,289 the slideshow there was you know this is every time we go 339 00:15:13,289 --> 00:15:14,700 on one of these trips 340 00:15:14,700 --> 00:15:16,990 we always say this is this is probably one of the best 341 00:15:16,990 --> 00:15:18,059 groups and everything 342 00:15:18,059 --> 00:15:21,519 like that but I can I can honestly say this time the town 343 00:15:21,519 --> 00:15:22,500 that we went to 344 00:15:22,500 --> 00:15:26,549 Alcala there wasn't a day that went by that somebody didn't 345 00:15:26,549 --> 00:15:27,820 stop and give one 346 00:15:27,820 --> 00:15:32,710 of these groups either a cooler full of soda pops water G 347 00:15:32,710 --> 00:15:34,899 atorade I think every 348 00:15:34,899 --> 00:15:38,019 day we had at least one meal that somebody from the 349 00:15:38,019 --> 00:15:39,179 community brought out 350 00:15:39,179 --> 00:15:44,100 and fed the group so the the guys from Ocala they were 351 00:15:44,100 --> 00:15:44,860 working right alongside 352 00:15:44,860 --> 00:15:47,879 of us they worked those days as a matter of fact the last 353 00:15:47,879 --> 00:15:49,580 day we were there we 354 00:15:49,580 --> 00:15:53,039 helped do cleanup so that some of those guys could go spend 355 00:15:53,039 --> 00:15:54,139 a little time with 356 00:15:54,139 --> 00:15:57,600 their families and rest up because of the uncertainty of 357 00:15:57,600 --> 00:15:59,500 Maria and Jose that 358 00:15:59,500 --> 00:16:01,710 were coming in they they didn't know if they were going to 359 00:16:01,710 --> 00:16:04,340 get hit again so in 360 00:16:04,340 --> 00:16:08,789 this group we had no issues no issues whatsoever it's a 361 00:16:08,789 --> 00:16:09,980 great group of guys 362 00:16:09,980 --> 00:16:14,100 they did an outstanding job of representing Denton as is 363 00:16:14,100 --> 00:16:15,139 attested to by 364 00:16:15,139 --> 00:16:19,039 the numerous emails and stuff that I'm sure Todd that you 365 00:16:19,039 --> 00:16:20,539 've received on this 366 00:16:20,539 --> 00:16:25,860 group and you know these guys enjoy it they love getting 367 00:16:25,860 --> 00:16:27,659 the lights back on and 368 00:16:27,659 --> 00:16:29,379 that's the thing at the end of the day whenever you're 369 00:16:29,379 --> 00:16:30,179 sitting there and it's 370 00:16:30,179 --> 00:16:33,019 pitch dark and all of a sudden you see lights popping on 371 00:16:33,019 --> 00:16:34,059 that means that they've 372 00:16:34,059 --> 00:16:37,179 done their job and they've done it well thank y'all for 373 00:16:37,179 --> 00:16:37,980 allowing us the 374 00:16:37,980 --> 00:16:42,750 opportunity to go and to represent Denton. Thank you for 375 00:16:42,750 --> 00:16:43,940 going and thanks 376 00:16:43,940 --> 00:16:47,399 for your families letting you go I worked for a utility in 377 00:16:47,399 --> 00:16:48,460 Minnesota I don't 378 00:16:48,460 --> 00:16:50,960 know if you guys know that and I know you're working in 379 00:16:50,960 --> 00:16:52,059 conditions that you 380 00:16:52,059 --> 00:16:55,179 are not used to and and how difficult that can be so I 381 00:16:55,179 --> 00:16:56,539 really appreciate your 382 00:16:56,539 --> 00:16:59,580 going and applaud you for doing maybe you even were working 383 00:16:59,580 --> 00:17:00,340 next to our old 384 00:17:00,340 --> 00:17:07,589 crews but thank you thank you very much for going. Thank 385 00:17:07,589 --> 00:17:09,460 you I want to stand up 386 00:17:09,460 --> 00:17:13,460 and give you guys a standing ovation. 387 00:17:21,460 --> 00:17:24,650 I think that you know electricity shows how connected we 388 00:17:24,650 --> 00:17:26,619 all are all over the 389 00:17:26,619 --> 00:17:31,160 country and you know those those lines are like veins and 390 00:17:31,160 --> 00:17:32,420 you know connecting 391 00:17:32,420 --> 00:17:35,539 all of us and they really are literally a life source for 392 00:17:35,539 --> 00:17:36,900 people so you guys are 393 00:17:36,900 --> 00:17:42,460 like emergency doctors saving multiple lives at a time and 394 00:17:42,460 --> 00:17:44,299 I'm just I'm amazed 395 00:17:44,299 --> 00:17:47,759 and in all what you do just every day not just this but 396 00:17:47,759 --> 00:17:48,980 thank you so much so 397 00:17:48,980 --> 00:17:53,980 glad to have this opportunity to recognize you. Thank you. 398 00:17:56,619 --> 00:18:15,359 And as they are exiting we'd like to also recognize the the 399 00:18:15,359 --> 00:18:16,819 groups that came 400 00:18:16,819 --> 00:18:20,519 in today at next Tuesday's council meeting so we'll be 401 00:18:20,519 --> 00:18:22,539 doing similar type 402 00:18:22,539 --> 00:18:25,970 presentation next Tuesday evening so just thank you all for 403 00:18:25,970 --> 00:18:26,599 your time on last 404 00:18:26,599 --> 00:18:30,059 allowing us to do that and recognizing those employees. 405 00:18:30,059 --> 00:18:32,059 Okay our next item is 406 00:18:32,059 --> 00:18:36,750 the electromagnetic inspection from Lake Louisville to here 407 00:18:36,750 --> 00:18:38,460 . Yes I'm going to do a 408 00:18:38,460 --> 00:18:41,410 brief introduction try to give you a little understanding 409 00:18:41,410 --> 00:18:42,200 well why are we 410 00:18:42,200 --> 00:18:46,259 doing this project and then I'll introduce our presenter. 411 00:18:46,259 --> 00:18:47,660 We have two 412 00:18:47,660 --> 00:18:51,119 raw water transmission lines between Lake Louisville and 413 00:18:51,119 --> 00:18:52,619 Lake Louisville water 414 00:18:52,619 --> 00:18:57,210 treatment plant. That plant is about 60% of the city's 415 00:18:57,210 --> 00:18:58,819 water treatment capacity. 416 00:18:58,819 --> 00:19:03,680 It's a twin pipeline system one first pipe was a 27 it was 417 00:19:03,680 --> 00:19:04,980 built in 1950 or 418 00:19:04,980 --> 00:19:09,670 excuse me at 56 and then the parallel pipe was the 30 inch 419 00:19:09,670 --> 00:19:10,940 that's the topic of 420 00:19:10,940 --> 00:19:16,089 our discussion today and that was built in 1975. We've had 421 00:19:16,089 --> 00:19:18,220 some failure history 422 00:19:18,220 --> 00:19:24,819 on the 30 inch pipeline. We had a failure probably pre-89 423 00:19:24,819 --> 00:19:25,859 wasn't real well 424 00:19:25,859 --> 00:19:29,319 documented but we had some heavily corroded pipe two pipes 425 00:19:29,319 --> 00:19:30,059 were replaced. 426 00:19:30,059 --> 00:19:35,630 Then we had a series of more recent failures between about 427 00:19:35,630 --> 00:19:38,859 2010 and 2015 428 00:19:38,859 --> 00:19:43,279 that basically raised our awareness level and concern about 429 00:19:43,279 --> 00:19:44,380 the health and 430 00:19:44,380 --> 00:19:47,509 condition of the pipe. It's not a lot of technology 431 00:19:47,509 --> 00:19:49,220 available to help diagnose 432 00:19:49,220 --> 00:19:53,869 that. When the DCTA train was under construction we went 433 00:19:53,869 --> 00:19:55,180 out there and did a 434 00:19:55,180 --> 00:19:59,400 Sahara technology which was a tethered listening device. It 435 00:19:59,400 --> 00:20:00,880 only picks up active 436 00:20:00,880 --> 00:20:03,769 leaks so you have to have an active leak and you have to 437 00:20:03,769 --> 00:20:05,220 have a leak signature to 438 00:20:05,220 --> 00:20:10,019 pick it up. So that technology really didn't accurately 439 00:20:10,019 --> 00:20:11,299 pinpoint any real 440 00:20:11,299 --> 00:20:14,759 issues. In fact it went by an active leaking pipe that we 441 00:20:14,759 --> 00:20:15,539 weren't able to 442 00:20:15,539 --> 00:20:20,940 pick up so that was a discovery. We had two failures after 443 00:20:20,940 --> 00:20:22,579 that inspection with 444 00:20:22,579 --> 00:20:27,380 the DCTA in 2010. One of them we had to contend and deal 445 00:20:27,380 --> 00:20:28,220 with when the light 446 00:20:28,220 --> 00:20:33,259 rail was active. We did a presentation to the PUB back in 447 00:20:33,259 --> 00:20:34,980 2013 when we 448 00:20:34,980 --> 00:20:38,480 encountered that problem and some of the challenges that we 449 00:20:38,480 --> 00:20:39,500 had and then more 450 00:20:39,500 --> 00:20:45,940 recently in 2015 when the interstate was replacing the two 451 00:20:45,940 --> 00:20:48,859 pipe sections, the two 452 00:20:48,859 --> 00:20:52,859 locations on the 27 they cut in found good pipe it wasn't 453 00:20:52,859 --> 00:20:53,960 an issue but on the 454 00:20:53,960 --> 00:20:57,859 30 on the west side we encountered some similar bad pipe. 455 00:20:57,859 --> 00:20:58,940 So we've always been a 456 00:20:58,940 --> 00:21:02,059 little bit suspect over the last five years about the 457 00:21:02,059 --> 00:21:03,259 condition of this pipe 458 00:21:03,259 --> 00:21:07,309 and we've searched for available technologies and we 459 00:21:07,309 --> 00:21:09,859 selected Pure Technologies Inc. 460 00:21:09,859 --> 00:21:15,539 They're the patented provider of this technology. We went 461 00:21:15,539 --> 00:21:17,099 with a dewatered pipe 462 00:21:17,099 --> 00:21:20,750 inspection that was a robotics and the robotics went 463 00:21:20,750 --> 00:21:21,740 through and did 464 00:21:21,740 --> 00:21:26,509 electromagnetic which would pick up corrosion or broken 465 00:21:26,509 --> 00:21:28,579 bars within the pipe 466 00:21:28,579 --> 00:21:32,839 itself and then we also did the video and that's part of 467 00:21:32,839 --> 00:21:34,740 why we went robotic. 468 00:21:34,740 --> 00:21:38,200 Dewatered was the with a raw water environment we weren't 469 00:21:38,200 --> 00:21:39,099 really sure the 470 00:21:39,099 --> 00:21:42,640 closed circuit TV would give us very much to work with. So 471 00:21:42,640 --> 00:21:45,059 Brian Ellis is the 472 00:21:45,059 --> 00:21:49,579 project manager with Pure Technologies and he's got a brief 473 00:21:49,579 --> 00:21:50,619 presentation on 474 00:21:50,619 --> 00:21:53,380 what they found and then I'll do kind of a wrap-up of what 475 00:21:53,380 --> 00:21:54,380 are our next steps. 476 00:21:54,380 --> 00:22:03,619 So Brian. Thank you Tim. So I think what's I know it was 477 00:22:03,619 --> 00:22:05,339 just dumb luck but being able to kind of 478 00:22:05,339 --> 00:22:11,980 follow the a group of people and see how many resources it 479 00:22:11,980 --> 00:22:12,740 true it truly takes 480 00:22:12,740 --> 00:22:19,089 to oh sorry to and just use the arrow keys here I'm sure I 481 00:22:19,089 --> 00:22:20,880 'm sorry to manage 482 00:22:20,880 --> 00:22:26,029 emergent situations when you're under the gun unfortunately 483 00:22:26,029 --> 00:22:27,180 pipes don't break 484 00:22:27,180 --> 00:22:31,099 on a you know Monday afternoon they break when it's raining 485 00:22:31,099 --> 00:22:31,940 and it's the 486 00:22:31,940 --> 00:22:35,400 middle of the night and you have your customers calling for 487 00:22:35,400 --> 00:22:36,380 a pipe failure so 488 00:22:36,380 --> 00:22:39,400 the goal of our inspection is to try and give people a 489 00:22:39,400 --> 00:22:40,740 heads up as to what the 490 00:22:40,740 --> 00:22:43,630 condition of their pipe is so they can start managing that 491 00:22:43,630 --> 00:22:44,859 asset proactively and 492 00:22:44,859 --> 00:22:50,009 not reactively. Just a little bit about Pure Technologies 493 00:22:50,009 --> 00:22:51,779 my name is Brian Ellis 494 00:22:51,779 --> 00:22:55,730 I was the project manager on this job my colleague Dave 495 00:22:55,730 --> 00:22:57,539 Kurtz has about 20 years 496 00:22:57,539 --> 00:23:01,000 of actually selling pipe in fact you were probably with G 497 00:23:01,000 --> 00:23:02,299 ifford Hill when this 498 00:23:02,299 --> 00:23:06,869 when this original pipeline was built but we do work all 499 00:23:06,869 --> 00:23:09,019 over the world here 500 00:23:09,019 --> 00:23:14,170 locally we do work for everyone you've heard of North Texas 501 00:23:14,170 --> 00:23:16,220 Dallas Austin San 502 00:23:16,220 --> 00:23:20,480 Antonio so we have a lot of experience our focus primarily 503 00:23:20,480 --> 00:23:21,140 is on the 504 00:23:21,140 --> 00:23:25,630 pre-stressed concrete pipe of which this bar wrap pipe is a 505 00:23:25,630 --> 00:23:27,099 type but we do a lot 506 00:23:27,099 --> 00:23:33,700 of work with metallic pipes as well. Just a real brief 507 00:23:33,700 --> 00:23:35,140 discussion of bar wrap 508 00:23:35,140 --> 00:23:39,380 pipe it's a type of pre-stressed concrete pipe this is just 509 00:23:39,380 --> 00:23:39,900 a cross 510 00:23:39,900 --> 00:23:43,359 section right here you basically have a steel cylinder with 511 00:23:43,359 --> 00:23:45,819 metal bars that 512 00:23:45,819 --> 00:23:48,960 provide a lot of the structural integrity around the 513 00:23:48,960 --> 00:23:50,380 cylinder and then it of 514 00:23:50,380 --> 00:23:53,839 course has a concrete mortar coating to protect those 515 00:23:53,839 --> 00:23:55,299 metallic pieces from 516 00:23:55,299 --> 00:24:03,170 corrosion. A few of the the specifics about concrete or 517 00:24:03,170 --> 00:24:06,299 about bar wrap pipe in 518 00:24:06,299 --> 00:24:10,700 particular is when you start having corrosion of that 519 00:24:10,700 --> 00:24:12,539 concrete protective 520 00:24:12,539 --> 00:24:20,380 coating it allows acidic groundwater any kind of corrosive 521 00:24:20,380 --> 00:24:21,299 environment to start 522 00:24:21,299 --> 00:24:25,019 to penetrate that and you start to get loss of the 523 00:24:25,019 --> 00:24:27,460 structural components. Of 524 00:24:27,460 --> 00:24:31,740 course as you break through the bars then you start getting 525 00:24:31,740 --> 00:24:32,859 into the metal 526 00:24:32,859 --> 00:24:35,980 cylinder and that's when you start to see leaks. Now one 527 00:24:35,980 --> 00:24:37,700 thing good about bar 528 00:24:37,700 --> 00:24:41,200 wrap pipe is because it's mild steel you don't typically 529 00:24:41,200 --> 00:24:42,460 have catastrophic 530 00:24:42,460 --> 00:24:45,609 failures there are a few other types of concrete pipe where 531 00:24:45,609 --> 00:24:46,339 you actually have 532 00:24:46,339 --> 00:24:50,079 the main breaks where it basically just catastrophically 533 00:24:50,079 --> 00:24:51,940 blows apart and Main 534 00:24:51,940 --> 00:24:55,660 Street is flooded. This will typically the signature of a 535 00:24:55,660 --> 00:24:56,660 corroding pipe for 536 00:24:56,660 --> 00:25:01,430 bar wrap is typically slow leaks progressing into moderate 537 00:25:01,430 --> 00:25:01,980 and then 538 00:25:01,980 --> 00:25:08,579 severe leaks. So the goals were basically to use our 539 00:25:08,579 --> 00:25:11,220 proprietary EM technology to 540 00:25:11,220 --> 00:25:16,579 not only look at the state of the bar wraps but also to 541 00:25:16,579 --> 00:25:18,220 look at the pipe wall 542 00:25:18,220 --> 00:25:21,799 thickness. We work out the great thing about our robotics 543 00:25:21,799 --> 00:25:22,980 technology as Tim 544 00:25:22,980 --> 00:25:27,029 mentioned was that we do provide a visual assessment of the 545 00:25:27,029 --> 00:25:28,019 inside of the 546 00:25:28,019 --> 00:25:32,039 pipe too and then using those things in tandem we're 547 00:25:32,039 --> 00:25:33,059 basically able to give you a 548 00:25:33,059 --> 00:25:36,710 full condition assessment of your pipe. The goal being is 549 00:25:36,710 --> 00:25:37,779 that a full replacement 550 00:25:37,779 --> 00:25:41,819 of this pipe is very expensive especially in where this 551 00:25:41,819 --> 00:25:42,619 pipe is as 552 00:25:42,619 --> 00:25:46,369 we'll see it's right next to that fancy hike and bike trail 553 00:25:46,369 --> 00:25:47,539 but even more so 554 00:25:47,539 --> 00:25:50,089 it's right next to a railroad it'd be a very costly 555 00:25:50,089 --> 00:25:51,940 replacement. We want to go in 556 00:25:51,940 --> 00:25:55,400 we want to identify your weak spots allow you to go in and 557 00:25:55,400 --> 00:25:56,019 replace just 558 00:25:56,019 --> 00:26:00,849 small sections of pipe and effectively increase the the 559 00:26:00,849 --> 00:26:01,660 usable life of that 560 00:26:01,660 --> 00:26:08,549 entire pipeline. This is where we make our money that's our 561 00:26:08,549 --> 00:26:10,539 robot we basically 562 00:26:10,539 --> 00:26:15,980 this is about 8.2 8 points a little over 8 miles of 563 00:26:15,980 --> 00:26:17,700 pipeline what we're able to 564 00:26:17,700 --> 00:26:21,160 do this is a tether tool that we bring in and insert 565 00:26:21,160 --> 00:26:22,299 through access manholes. 566 00:26:22,299 --> 00:26:26,460 Could you stay for the mic? Sorry I'm used to my wife 567 00:26:26,460 --> 00:26:27,579 telling me that I 568 00:26:27,579 --> 00:26:32,140 talk too loud so we're basically able to insert this tool 569 00:26:32,140 --> 00:26:33,460 into the access 570 00:26:33,460 --> 00:26:38,059 manholes and run all of our data collection and video both 571 00:26:38,059 --> 00:26:38,940 upstream and 572 00:26:38,940 --> 00:26:43,589 downstream to get a full assessment of the pipe. There's 573 00:26:43,589 --> 00:26:45,380 another view of our 574 00:26:45,380 --> 00:26:52,329 tool our data acquisition system and this is actually if 575 00:26:52,329 --> 00:26:53,619 you look here on the 576 00:26:53,619 --> 00:26:57,079 upper right hand corner that's actually where the money's 577 00:26:57,079 --> 00:26:58,299 made that's actually a 578 00:26:58,299 --> 00:27:01,950 detector that has 24 different separate detectors and 579 00:27:01,950 --> 00:27:03,180 effectively what we're 580 00:27:03,180 --> 00:27:06,880 doing is we're inducing a magnetic field into the pipe and 581 00:27:06,880 --> 00:27:07,940 then we're quickly 582 00:27:07,940 --> 00:27:11,400 measuring the response of that magnetic field and we're 583 00:27:11,400 --> 00:27:12,700 effectively doing a 584 00:27:12,700 --> 00:27:18,589 continuity test. When wires are in good shape they give us 585 00:27:18,589 --> 00:27:19,900 the signal and we 586 00:27:19,900 --> 00:27:24,059 have electrically continuous when they don't we know based 587 00:27:24,059 --> 00:27:25,019 on our experience 588 00:27:25,019 --> 00:27:28,140 that and we can estimate the number of wire breaks that are 589 00:27:28,140 --> 00:27:28,819 associated with 590 00:27:28,819 --> 00:27:33,220 that certain region and this is just this won't make any 591 00:27:33,220 --> 00:27:33,980 sense to you but you 592 00:27:33,980 --> 00:27:37,630 can see the perturbation in one of our sensors here and 593 00:27:37,630 --> 00:27:39,539 that to us highlights a 594 00:27:39,539 --> 00:27:44,579 section of pipe that we need to evaluate. So the D4 that's 595 00:27:44,579 --> 00:27:46,380 saying? Yes yes 596 00:27:46,380 --> 00:27:50,559 that's that's a typical signature of a non-continuous set 597 00:27:50,559 --> 00:27:52,579 of wires or bars in 598 00:27:52,579 --> 00:27:57,920 this case and this is just a another piece of our of our 599 00:27:57,920 --> 00:27:59,940 analyzed data that 600 00:27:59,940 --> 00:28:04,019 shows as we're going down we take the data and it's about a 601 00:28:04,019 --> 00:28:05,099 four to six week 602 00:28:05,099 --> 00:28:08,980 process where all the data gets analyzed by a group of 603 00:28:08,980 --> 00:28:11,259 trained technicians that 604 00:28:11,259 --> 00:28:14,339 know how to filter out the data and tell us exactly how 605 00:28:14,339 --> 00:28:15,619 many wire breaks and 606 00:28:15,619 --> 00:28:21,420 where they are in your system. This is not your pipe I just 607 00:28:21,420 --> 00:28:22,380 want to highlight 608 00:28:22,380 --> 00:28:26,029 that this is actually from Flower Mound but you can see 609 00:28:26,029 --> 00:28:27,380 here where based on 610 00:28:27,380 --> 00:28:32,920 verification we we found some some some issues with their 611 00:28:32,920 --> 00:28:34,619 pipe and we excavated 612 00:28:34,619 --> 00:28:38,099 the pipe and you can see where the structural components of 613 00:28:38,099 --> 00:28:39,539 these bars have 614 00:28:39,539 --> 00:28:46,269 been have been basically removed so this pipe is in really 615 00:28:46,269 --> 00:28:50,900 bad shape. This is 616 00:28:50,900 --> 00:28:54,359 basically what we do once we identify pipe we can then go 617 00:28:54,359 --> 00:28:56,099 and support Tim's 618 00:28:56,099 --> 00:28:59,819 group to go excavate locate and then we run additional 619 00:28:59,819 --> 00:29:01,140 tools to make sure that 620 00:29:01,140 --> 00:29:05,059 we're on the right pipe. The worst thing we can do is give 621 00:29:05,059 --> 00:29:05,460 you a false 622 00:29:05,460 --> 00:29:10,150 positive or a false negative so we are always aimed to be 623 00:29:10,150 --> 00:29:11,380 on site whenever we 624 00:29:11,380 --> 00:29:16,680 start doing some of these field validations. You can see 625 00:29:16,680 --> 00:29:17,940 here some 626 00:29:17,940 --> 00:29:22,259 additional damage I believe this is also Flower Mound right 627 00:29:22,259 --> 00:29:23,660 so this is where 628 00:29:23,660 --> 00:29:26,380 we've come in we've excavated confirm that it's the right 629 00:29:26,380 --> 00:29:27,660 pipe so then the 630 00:29:27,660 --> 00:29:32,170 decision can be made about replacement point repairs but we 631 00:29:32,170 --> 00:29:33,140 we work with with 632 00:29:33,140 --> 00:29:39,869 Tim's group to identify what's most cost effective. Here is 633 00:29:39,869 --> 00:29:41,460 basically some 634 00:29:41,460 --> 00:29:47,690 longitudinal cracking this can be due to improper bedding 635 00:29:47,690 --> 00:29:48,099 when the 636 00:29:48,099 --> 00:29:54,329 pipeline was was built it can be due to source loading from 637 00:29:54,329 --> 00:29:56,220 the top I know one 638 00:29:56,220 --> 00:30:00,130 concern here was now that we have an active railway near 639 00:30:00,130 --> 00:30:01,500 our line and there 640 00:30:01,500 --> 00:30:06,019 was some modifications that were done by DCTA recently 641 00:30:06,019 --> 00:30:08,299 making sure that we don't 642 00:30:08,299 --> 00:30:11,869 run into this case because you can build pipelines to have 643 00:30:11,869 --> 00:30:13,180 trains run over them 644 00:30:13,180 --> 00:30:16,670 but it's difficult when they come in after the fact very 645 00:30:16,670 --> 00:30:17,900 similar to the 646 00:30:17,900 --> 00:30:23,339 build out of I-35 there just making sure that the loading 647 00:30:23,339 --> 00:30:24,140 condition is still 648 00:30:24,140 --> 00:30:29,289 proper. Now I mentioned that once you start losing your 649 00:30:29,289 --> 00:30:30,339 bars which is a big 650 00:30:30,339 --> 00:30:33,210 part of your structural integrity you can then start 651 00:30:33,210 --> 00:30:34,660 getting wall loss in your 652 00:30:34,660 --> 00:30:39,099 cylinder. Now this is a prime example of wall loss we can 653 00:30:39,099 --> 00:30:40,660 we can measure up to 654 00:30:40,660 --> 00:30:45,809 50% wall loss or I guess the correct word would be down to 655 00:30:45,809 --> 00:30:48,539 50% if you have 10% 656 00:30:48,539 --> 00:30:52,079 of your wall thickness at this point our technology does 657 00:30:52,079 --> 00:30:53,059 not do that but anything 658 00:30:53,059 --> 00:30:59,289 50% and above wall loss we can we can measure. So this is 659 00:30:59,289 --> 00:31:01,059 specifically the line 660 00:31:01,059 --> 00:31:05,220 that we did I know the north arrow is kind of in a weird 661 00:31:05,220 --> 00:31:06,180 spot but you can see 662 00:31:06,180 --> 00:31:09,650 down here to your lower right hand corner that's the intake 663 00:31:09,650 --> 00:31:10,380 out of Lake 664 00:31:10,380 --> 00:31:14,779 Louisville and it effectively runs right up underneath I-35 665 00:31:14,779 --> 00:31:17,099 just north of the of 666 00:31:17,099 --> 00:31:21,759 the lake and then essentially follows the hike and bike 667 00:31:21,759 --> 00:31:22,660 trail all the way to 668 00:31:22,660 --> 00:31:28,180 the plant and here in green I mentioned that we had 669 00:31:28,180 --> 00:31:29,980 multiple insertions we 670 00:31:29,980 --> 00:31:33,690 basically would take the tool run it upstream pull the tool 671 00:31:33,690 --> 00:31:34,740 back and then run 672 00:31:34,740 --> 00:31:40,130 it downstream from star to star effectively. Now for what 673 00:31:40,130 --> 00:31:41,180 you really came 674 00:31:41,180 --> 00:31:45,450 for this was the results of our inspection we had two 675 00:31:45,450 --> 00:31:46,980 sections here that 676 00:31:46,980 --> 00:31:51,390 we or two pipes two specific pipes where we identified five 677 00:31:51,390 --> 00:31:52,859 wire breaks that's 678 00:31:52,859 --> 00:31:56,890 also a minimum in our inspection technology to measure if 679 00:31:56,890 --> 00:31:57,779 you have one 680 00:31:57,779 --> 00:32:01,690 wire break that's really difficult for us to see because of 681 00:32:01,690 --> 00:32:02,539 the additional noise 682 00:32:02,539 --> 00:32:05,660 in the data but down to five wire breaks we're very 683 00:32:05,660 --> 00:32:07,019 confident in and you can see 684 00:32:07,019 --> 00:32:17,299 here just on the east side of 35 there and then up here 685 00:32:17,299 --> 00:32:19,339 near just south of Colorado 686 00:32:19,339 --> 00:32:23,359 Boulevard the red is where we found two pipes that had five 687 00:32:23,359 --> 00:32:24,579 wire breaks. I 688 00:32:24,579 --> 00:32:28,829 mentioned we can also do wall loss and we have we have I 689 00:32:28,829 --> 00:32:30,539 believe it was total 690 00:32:30,539 --> 00:32:39,920 nine nine or ten sections where we had wall loss. Now there 691 00:32:39,920 --> 00:32:41,539 are a few different 692 00:32:41,539 --> 00:32:44,660 types of wall loss but these are all things that should be 693 00:32:44,660 --> 00:32:45,859 in investigated 694 00:32:45,859 --> 00:32:49,539 some could be as a result of a point repair in the past 695 00:32:49,539 --> 00:32:50,380 some are associated 696 00:32:50,380 --> 00:32:54,980 with features like air release valves things like that 697 00:32:54,980 --> 00:32:56,500 potential issues with 698 00:32:56,500 --> 00:33:00,309 joints and then some but it's all something that we want to 699 00:33:00,309 --> 00:33:01,220 highlight to 700 00:33:01,220 --> 00:33:09,019 you. So as I mentioned we had we did 8.62 miles of pipe 701 00:33:09,019 --> 00:33:11,019 starting just upstream 702 00:33:11,019 --> 00:33:13,730 with a pump station there at Lake Louisville and proceeding 703 00:33:13,730 --> 00:33:14,819 all the way to 704 00:33:14,819 --> 00:33:20,869 just outside of the plant there. Thirteen hundred and seven 705 00:33:20,869 --> 00:33:22,019 or it was a 706 00:33:22,019 --> 00:33:26,549 total of thirteen hundred nineteen pipes thirteen hundred 707 00:33:26,549 --> 00:33:28,019 and seven pipes were 708 00:33:28,019 --> 00:33:34,250 okay we had two pipes that we had five wire breaks and ten 709 00:33:34,250 --> 00:33:35,940 with cylinder 710 00:33:35,940 --> 00:33:39,869 corrosion. So we're telling you that out of this length of 711 00:33:39,869 --> 00:33:41,180 pipe you have less 712 00:33:41,180 --> 00:33:47,980 than 1% with any measurable damage to it. 713 00:33:49,259 --> 00:33:54,009 So the takeaway from here is we don't want you guys to go 714 00:33:54,009 --> 00:33:55,859 out and pull up eight 715 00:33:55,859 --> 00:33:59,740 miles of pipe. Right now this is a much more manageable 716 00:33:59,740 --> 00:34:01,859 situation and we would 717 00:34:01,859 --> 00:34:05,339 certainly recommend in the future addressing these issues 718 00:34:05,339 --> 00:34:05,900 going and 719 00:34:05,900 --> 00:34:09,619 validating these issues and we'll work with with Tim's team 720 00:34:09,619 --> 00:34:11,059 to prioritize which 721 00:34:11,059 --> 00:34:14,489 ones we want to take a look at because even point repairs 722 00:34:14,489 --> 00:34:15,980 are not free. Manage 723 00:34:15,980 --> 00:34:20,460 those and then you've effectively kind of put yourself 724 00:34:20,460 --> 00:34:21,980 pipes never going to be a 725 00:34:21,980 --> 00:34:25,860 new condition right but you've certainly managed it a lot 726 00:34:25,860 --> 00:34:27,260 better than just pull 727 00:34:27,260 --> 00:34:35,460 and replace. That's about it just in in in general I do a 728 00:34:35,460 --> 00:34:36,460 lot of work with pipe 729 00:34:36,460 --> 00:34:41,909 and I want to say a couple things one the pipeline was very 730 00:34:41,909 --> 00:34:43,380 well designed 731 00:34:43,380 --> 00:34:48,050 including these sections that have been modified the access 732 00:34:48,050 --> 00:34:49,300 is is great to it 733 00:34:49,300 --> 00:34:52,760 but operationally you know you guys have done a really good 734 00:34:52,760 --> 00:34:54,099 job with your scour 735 00:34:54,099 --> 00:35:02,340 procedures and things like that. So just kind of give you a 736 00:35:02,340 --> 00:35:05,820 quick wrap up we've 737 00:35:05,820 --> 00:35:11,429 got to do some spot investigations and figure out what our 738 00:35:11,429 --> 00:35:12,539 repairs are based on 739 00:35:12,539 --> 00:35:15,659 our prior history we're probably looking at removing and 740 00:35:15,659 --> 00:35:17,300 replacing pipe. These 741 00:35:17,300 --> 00:35:21,949 pipe sections are pretty heavy they 32 foot long and so 742 00:35:21,949 --> 00:35:23,300 accessibility within 743 00:35:23,300 --> 00:35:26,260 that corridor is a real challenge. The last repair we did 744 00:35:26,260 --> 00:35:27,659 was actually about 30 745 00:35:27,659 --> 00:35:30,880 foot from a roadway. We had to shut the roadway down just 746 00:35:30,880 --> 00:35:32,019 to get the truck in to 747 00:35:32,019 --> 00:35:35,480 unload the pipe. So this is going to be a little bit of a 748 00:35:35,480 --> 00:35:37,380 challenge for staff to 749 00:35:37,380 --> 00:35:40,960 go in and do this investigation but we do have some priorit 750 00:35:40,960 --> 00:35:42,460 ization. We initially 751 00:35:42,460 --> 00:35:46,010 budgeted about 10 million which was a big big guess for 752 00:35:46,010 --> 00:35:47,780 replacement repair 753 00:35:47,780 --> 00:35:54,619 whatever that was. If we had significant problems with the 754 00:35:54,619 --> 00:35:55,579 pipe to where the 755 00:35:55,579 --> 00:35:59,039 point repair strategy was questionable we had budgeted to 756 00:35:59,039 --> 00:35:59,940 have engineering 757 00:35:59,940 --> 00:36:03,860 analysis done engineering design and package it up and put 758 00:36:03,860 --> 00:36:04,699 it out to bed 759 00:36:04,699 --> 00:36:08,449 because we've had a little more favorable results a smaller 760 00:36:08,449 --> 00:36:09,460 percentage of 761 00:36:09,460 --> 00:36:13,570 the pipe appears to be you know of immediate concern right 762 00:36:13,570 --> 00:36:14,940 now. We can try 763 00:36:14,940 --> 00:36:18,059 to schedule this we're going to attempt to do this with in- 764 00:36:18,059 --> 00:36:19,260 house resources we'll 765 00:36:19,260 --> 00:36:22,980 see how that goes. We've scaled the budget down to about 4 766 00:36:22,980 --> 00:36:24,420 million that may 767 00:36:24,420 --> 00:36:28,070 be in excess of what we need we'll see where we land on 768 00:36:28,070 --> 00:36:30,099 that. The other issue 769 00:36:30,099 --> 00:36:34,530 gets into the other pipeline which is 20 years older the 27 770 00:36:34,530 --> 00:36:35,739 . We haven't really 771 00:36:35,739 --> 00:36:39,610 had the history of failure on it but we are looking at 772 00:36:39,610 --> 00:36:41,179 potentially doing a 773 00:36:41,179 --> 00:36:45,519 similar investigation probably about 2020. We'll see if 774 00:36:45,519 --> 00:36:47,340 that technology 775 00:36:47,340 --> 00:36:50,500 approach makes sense for that pipe and the mode of failures 776 00:36:50,500 --> 00:36:51,420 that we've seen 777 00:36:51,420 --> 00:36:54,880 with them so that's kind of where we're at. All right thank 778 00:36:54,880 --> 00:36:58,980 you. Out of the 10 and 779 00:36:58,980 --> 00:37:03,539 whatever 10 and 2 thank you which is the worst than the 780 00:37:03,539 --> 00:37:04,500 corrosion already 781 00:37:04,500 --> 00:37:08,869 occurring? Probably the bar breaks we've experienced some 782 00:37:08,869 --> 00:37:10,739 failures where the bars 783 00:37:10,739 --> 00:37:14,699 haven't corroded through but the cylinder has and so some 784 00:37:14,699 --> 00:37:16,380 of the heavily corroded 785 00:37:16,380 --> 00:37:25,300 pipe that we've removed that was an active leak then you 786 00:37:25,300 --> 00:37:27,139 know the corroded 787 00:37:27,139 --> 00:37:30,789 bars appear to be probably the more severe and so they 788 00:37:30,789 --> 00:37:31,820 became the two 789 00:37:31,820 --> 00:37:35,280 priorities. I'm not exactly sure if they're the most 790 00:37:35,280 --> 00:37:36,860 accessible location so 791 00:37:36,860 --> 00:37:40,320 we may try to pick some areas where it's a little easier to 792 00:37:40,320 --> 00:37:41,099 get to and we can 793 00:37:41,099 --> 00:37:44,780 verify what we see because if we have to get down into the 794 00:37:44,780 --> 00:37:46,019 middle of the rail 795 00:37:46,019 --> 00:37:50,300 trail and have to remove and replace a section of that 796 00:37:50,300 --> 00:37:52,619 trail system that'll be 797 00:37:52,619 --> 00:37:59,019 a bigger project. And the in the report did a hierarchy of 798 00:37:59,019 --> 00:38:00,340 prioritization based 799 00:38:00,340 --> 00:38:05,110 on this condition. Any other questions? Are there any cont 800 00:38:05,110 --> 00:38:06,699 iguous sections or all 801 00:38:06,699 --> 00:38:11,630 individual pipe sections? Well the pipe was all built in 802 00:38:11,630 --> 00:38:14,260 pieces and most of them 803 00:38:14,260 --> 00:38:18,639 are long pieces with the smaller fittings so I'm not sure 804 00:38:18,639 --> 00:38:18,980 if I've 805 00:38:18,980 --> 00:38:22,659 answered your question. When you start digging holes you're 806 00:38:22,659 --> 00:38:23,260 gonna have to dig 807 00:38:23,260 --> 00:38:27,440 12 different holes or you're gonna have one? No we actually 808 00:38:27,440 --> 00:38:29,699 have GPS pinpointing 809 00:38:29,699 --> 00:38:33,420 to get down real close to the specific pipe and then as 810 00:38:33,420 --> 00:38:34,980 Brian mentioned they 811 00:38:34,980 --> 00:38:38,440 have an active interest in proof testing their technology 812 00:38:38,440 --> 00:38:39,860 so they'll come out and 813 00:38:39,860 --> 00:38:45,300 try to use above the pipe technologies and ultimately you 814 00:38:45,300 --> 00:38:46,380 may end up having to 815 00:38:46,380 --> 00:38:50,179 chip away the concrete to see the problem. 816 00:38:52,219 --> 00:38:58,699 Are some of the top priority pipe sections located around 817 00:38:58,699 --> 00:38:59,300 the train 818 00:38:59,300 --> 00:39:05,530 track? I think the two with the wire brakes are under the 819 00:39:05,530 --> 00:39:07,420 rail trail next to 820 00:39:07,420 --> 00:39:13,650 the DCTA so accessibility is going to be a challenge. We 821 00:39:13,650 --> 00:39:16,099 have I think some 822 00:39:16,099 --> 00:39:20,469 sections that are actually away from the rail trail that 823 00:39:20,469 --> 00:39:22,139 are in open areas where 824 00:39:22,139 --> 00:39:24,960 we can access and they're probably not high priority from a 825 00:39:24,960 --> 00:39:25,539 condition 826 00:39:25,539 --> 00:39:29,869 standpoint but they might be high priority from an 827 00:39:29,869 --> 00:39:32,420 accessibility standpoint. 828 00:39:32,420 --> 00:39:38,980 Any other questions? Thank you Tim. Thank you. Let's see in 829 00:39:38,980 --> 00:39:40,099 the next one is 830 00:39:40,099 --> 00:39:44,260 receive a report and discussion on the credit and 831 00:39:44,260 --> 00:39:45,980 collection policy. 832 00:39:55,539 --> 00:40:06,030 Good morning ladies and gentlemen I'm Tiffany Thompson the 833 00:40:06,030 --> 00:40:08,099 customer service 834 00:40:08,099 --> 00:40:10,789 manager and today we're going to talk about the credit and 835 00:40:10,789 --> 00:40:11,900 collection policies 836 00:40:11,900 --> 00:40:15,360 that we have in place for utilities customer service. So a 837 00:40:15,360 --> 00:40:16,179 little bit of 838 00:40:16,179 --> 00:40:20,940 background this ordinance 2010-292 was adopted and improved 839 00:40:20,940 --> 00:40:22,739 in November of 2010 840 00:40:22,739 --> 00:40:25,760 and it was a direct result of a Navigant consulting group 841 00:40:25,760 --> 00:40:27,460 that came in to look at 842 00:40:27,460 --> 00:40:30,920 just a lot of our business processes and what was going on 843 00:40:30,920 --> 00:40:31,900 and they specifically 844 00:40:31,900 --> 00:40:35,929 focused on credit and collections for us and so some of the 845 00:40:35,929 --> 00:40:37,260 things that that came 846 00:40:37,260 --> 00:40:40,329 up from that consultant is that our uncollectible debt was 847 00:40:40,329 --> 00:40:40,940 very high 848 00:40:40,940 --> 00:40:44,400 considering how small of our utility was and so the 849 00:40:44,400 --> 00:40:46,139 contributing factors to that 850 00:40:46,139 --> 00:40:50,000 bad debt was an effective customer credit screening we didn 851 00:40:50,000 --> 00:40:50,940 't have that in 852 00:40:50,940 --> 00:40:55,449 place and equity and that pardon me deposit policies and 853 00:40:55,449 --> 00:40:56,179 just overall 854 00:40:56,179 --> 00:40:59,309 ineffective collection efforts and so prior to 855 00:40:59,309 --> 00:41:01,219 implementation we had 1.4 856 00:41:01,219 --> 00:41:05,019 million dollars worth of uncollectible debt and then in 09- 857 00:41:05,019 --> 00:41:06,420 10 we had one point 858 00:41:06,420 --> 00:41:10,070 million one point one million dollars and so the purpose of 859 00:41:10,070 --> 00:41:11,260 the ordinance was 860 00:41:11,260 --> 00:41:13,860 to reduce that uncollectible debt by implementing fair 861 00:41:13,860 --> 00:41:15,219 credit and collection 862 00:41:15,219 --> 00:41:17,789 practices and making sure that we were also verifying 863 00:41:17,789 --> 00:41:18,980 customers identity and 864 00:41:18,980 --> 00:41:21,619 collecting adequate deposits on accounts based off the 865 00:41:21,619 --> 00:41:22,579 account that they were 866 00:41:22,579 --> 00:41:26,980 signing for service for so for fiscal year 15-16 our 867 00:41:26,980 --> 00:41:28,420 utility debts has now 868 00:41:28,420 --> 00:41:30,719 gone down to five hundred and thirty six thousand dollars 869 00:41:30,719 --> 00:41:31,659 compared to that one 870 00:41:31,659 --> 00:41:34,719 point four million that it was and so this presentation is 871 00:41:34,719 --> 00:41:35,619 just going to go 872 00:41:35,619 --> 00:41:39,079 over some of those results that the ordinance achieved for 873 00:41:39,079 --> 00:41:40,420 us so I'm going 874 00:41:40,420 --> 00:41:43,269 to go through this presentation is I'm going to focus on 875 00:41:43,269 --> 00:41:44,460 our active collections 876 00:41:44,460 --> 00:41:47,260 so how our customers come into the utility system how they 877 00:41:47,260 --> 00:41:48,099 progress to the 878 00:41:48,099 --> 00:41:51,250 utility system what programs and offerings we have for them 879 00:41:51,250 --> 00:41:51,900 and then get 880 00:41:51,900 --> 00:41:55,659 into how we handle accounts once they've finaled out and 881 00:41:55,659 --> 00:41:56,619 they go into that 882 00:41:56,619 --> 00:41:59,000 uncollectible status and then some things that we have 883 00:41:59,000 --> 00:41:59,699 coming for our 884 00:41:59,699 --> 00:42:03,159 customers so starts out with the active credit collection 885 00:42:03,159 --> 00:42:05,019 timeline on day one we 886 00:42:05,019 --> 00:42:08,940 issue the bill day 16 that bill is due on day 25 we're 887 00:42:08,940 --> 00:42:09,380 going to give you a 888 00:42:09,380 --> 00:42:11,480 friend friendlier minor call letting you know that a 889 00:42:11,480 --> 00:42:12,659 payment hasn't been received 890 00:42:12,659 --> 00:42:16,530 on day 28 to 29 a late fee and overdue interest would be 891 00:42:16,530 --> 00:42:17,739 placed on the account 892 00:42:17,739 --> 00:42:21,199 and then the second bill would be generated on day 30 and 893 00:42:21,199 --> 00:42:22,059 that's going to 894 00:42:22,059 --> 00:42:24,239 include a disconnection notice to let them know that there 895 00:42:24,239 --> 00:42:25,179 's an unpaid balance 896 00:42:25,179 --> 00:42:28,150 and it's subject for disconnection at this point on day 34 897 00:42:28,150 --> 00:42:29,099 we're going to do 898 00:42:29,099 --> 00:42:31,739 another proactive courtesy call to let you know about the 899 00:42:31,739 --> 00:42:32,780 balance and then day 900 00:42:32,780 --> 00:42:36,260 37 the account would be subject for disconnection and if 901 00:42:36,260 --> 00:42:37,019 payment or 902 00:42:37,019 --> 00:42:40,860 reconnect is not received then we would close the account 903 00:42:40,860 --> 00:42:43,159 on day 44 so credit 904 00:42:43,159 --> 00:42:45,460 screenings I'm going to talk about new customers coming in 905 00:42:45,460 --> 00:42:46,079 and then how we 906 00:42:46,079 --> 00:42:49,539 assess customers as they establish tenure with us one of 907 00:42:49,539 --> 00:42:50,780 the things that we 908 00:42:50,780 --> 00:42:54,690 did not have prior to ordinance 2010 to 92 was a way to 909 00:42:54,690 --> 00:42:56,059 verify the customers 910 00:42:56,059 --> 00:42:59,780 identity whenever they came into the system and then also 911 00:42:59,780 --> 00:43:01,099 assess what type of 912 00:43:01,099 --> 00:43:04,559 customers are coming to our utility system so with that we 913 00:43:04,559 --> 00:43:05,219 charge every 914 00:43:05,219 --> 00:43:08,679 single customer a deposit who came into the utility system 915 00:43:08,679 --> 00:43:10,340 previously with that 916 00:43:10,340 --> 00:43:14,260 news $150 and it didn't cover the normal usage that was 917 00:43:14,260 --> 00:43:15,219 occurring at the address 918 00:43:15,219 --> 00:43:17,789 so everyone was charged this deposit and we weren't ver 919 00:43:17,789 --> 00:43:19,420 ifying identity so with 920 00:43:19,420 --> 00:43:23,719 the ordinance when it went into place we started leveraging 921 00:43:23,719 --> 00:43:25,059 a program called 922 00:43:25,059 --> 00:43:27,849 online utility exchange and what they do is they verify 923 00:43:27,849 --> 00:43:29,099 identity and they also 924 00:43:29,099 --> 00:43:32,630 give us a score for that customer not only based off of 925 00:43:32,630 --> 00:43:34,539 their credit score but 926 00:43:34,539 --> 00:43:37,309 also based off of any unpaid balances they may have left 927 00:43:37,309 --> 00:43:38,500 with other utilities 928 00:43:38,500 --> 00:43:42,610 so it is really specific to our industry as well and so you 929 00:43:42,610 --> 00:43:44,059 can see that 70% of 930 00:43:44,059 --> 00:43:46,739 our customers coming into the system are good or fair 931 00:43:46,739 --> 00:43:48,059 pairing customers so that 932 00:43:48,059 --> 00:43:51,519 means 41% of our customers do not have to pay a deposit at 933 00:43:51,519 --> 00:43:53,139 all the 29% may have 934 00:43:53,139 --> 00:43:56,269 to pay one up to one month worth of deposit and then the 935 00:43:56,269 --> 00:43:58,219 remaining 30% would 936 00:43:58,219 --> 00:44:00,800 pay up to two months of what the usage is at that specific 937 00:44:00,800 --> 00:44:01,619 address that they're 938 00:44:01,619 --> 00:44:04,530 going to and I'm going to talk about ways that we can work 939 00:44:04,530 --> 00:44:05,460 with our customers 940 00:44:05,460 --> 00:44:08,920 and avoid deposits as well coming up so for existing 941 00:44:08,920 --> 00:44:10,340 customers as they start 942 00:44:10,340 --> 00:44:12,789 establishing tenure with us we want to continue to monitor 943 00:44:12,789 --> 00:44:13,780 how they're doing so 944 00:44:13,780 --> 00:44:17,280 we have internal credit rating you see a through Z just so 945 00:44:17,280 --> 00:44:18,460 you know Z just means 946 00:44:18,460 --> 00:44:21,920 that we haven't billed that account so whenever I first saw 947 00:44:21,920 --> 00:44:22,980 that was like Z I 948 00:44:22,980 --> 00:44:25,090 don't want to be Z customer but that just means they haven 949 00:44:25,090 --> 00:44:26,019 't billed yet for 950 00:44:26,019 --> 00:44:30,300 in the account and so 86% of our customers in our current 951 00:44:30,300 --> 00:44:31,099 utility system 952 00:44:31,099 --> 00:44:34,559 consistently pay on time and then we have about 11% that we 953 00:44:34,559 --> 00:44:35,099 want to make sure 954 00:44:35,099 --> 00:44:41,699 that we have adequate deposit coverage for them so deposit 955 00:44:41,699 --> 00:44:42,300 assessments and 956 00:44:42,300 --> 00:44:45,760 refunds one of the things prior to this ordinance 957 00:44:45,760 --> 00:44:47,219 implementation is we didn't 958 00:44:47,219 --> 00:44:50,679 have an effective way to make sure that we were run refund 959 00:44:50,679 --> 00:44:52,019 ing deposits what type 960 00:44:52,019 --> 00:44:54,500 of deposits we had on accounts we really didn't have a 961 00:44:54,500 --> 00:44:56,099 balance there and so what 962 00:44:56,099 --> 00:44:59,510 the ordinance provided to us was specific policy on how we 963 00:44:59,510 --> 00:45:00,059 're going to 964 00:45:00,059 --> 00:45:03,519 refund deposits too because the goal is not to have too 965 00:45:03,519 --> 00:45:05,260 little too too much but 966 00:45:05,260 --> 00:45:08,909 just to have just enough on our accounts and so for July 967 00:45:08,909 --> 00:45:11,000 2016 through January 968 00:45:11,000 --> 00:45:14,900 2017 to present 14,000 of our customers have received a 969 00:45:14,900 --> 00:45:17,139 deposit refund 71% of 970 00:45:17,139 --> 00:45:19,920 those customers got their refund on their final bill that 971 00:45:19,920 --> 00:45:20,780 means that we need 972 00:45:20,780 --> 00:45:23,670 to keep that deposit on the account until they closed out 973 00:45:23,670 --> 00:45:24,619 the account and I 974 00:45:24,619 --> 00:45:28,380 wanted to note that 57% of those deposits refunded on the 975 00:45:28,380 --> 00:45:28,860 final bill 976 00:45:28,860 --> 00:45:31,510 actually paid off their entire balance so they didn't have 977 00:45:31,510 --> 00:45:32,380 to pay those last 978 00:45:32,380 --> 00:45:35,840 two months that they had so they were able to walk away 979 00:45:35,840 --> 00:45:37,300 with either having it 980 00:45:37,300 --> 00:45:40,289 completely paid or and sometimes actually a credit refund 981 00:45:40,289 --> 00:45:41,139 to them and then 982 00:45:41,139 --> 00:45:44,099 almost 4,000 of our customers during that same time period 983 00:45:44,099 --> 00:45:44,980 got our deposit 984 00:45:44,980 --> 00:45:47,369 refund without closing their account so that's showing that 985 00:45:47,369 --> 00:45:48,260 we're proactively 986 00:45:48,260 --> 00:45:51,079 looking at the account to make sure that we have the right 987 00:45:51,079 --> 00:45:52,019 deposit amount on 988 00:45:52,019 --> 00:45:55,139 there and so we've refunded those to the accounts we 989 00:45:55,139 --> 00:45:57,380 currently have about 21% of 990 00:45:57,380 --> 00:46:01,030 our customer base that have deposits on file with us and so 991 00:46:01,030 --> 00:46:02,380 there's ways to have 992 00:46:02,380 --> 00:46:05,030 a deposit waived when you're a new customer coming into our 993 00:46:05,030 --> 00:46:05,780 system you can 994 00:46:05,780 --> 00:46:08,550 provide a letter of credit from a previous utility saying 995 00:46:08,550 --> 00:46:09,260 that you were 996 00:46:09,260 --> 00:46:12,719 good standing with them we also do co-signers or someone 997 00:46:12,719 --> 00:46:13,460 can co-sign on 998 00:46:13,460 --> 00:46:17,860 your account if you want to sign up for credit or debit 999 00:46:17,860 --> 00:46:19,739 card or checking draft 1000 00:46:19,739 --> 00:46:22,869 will weigh the deposit for you as well for that way and 1001 00:46:22,869 --> 00:46:24,219 then if those options 1002 00:46:24,219 --> 00:46:26,320 don't work for you we also offer deposit payment 1003 00:46:26,320 --> 00:46:27,820 arrangements so this is where if 1004 00:46:27,820 --> 00:46:30,949 you can't pay the entire deposit upfront we will split it 1005 00:46:30,949 --> 00:46:32,059 out over three months 1006 00:46:32,059 --> 00:46:34,360 for you there's been circumstances where we've gone longer 1007 00:46:34,360 --> 00:46:35,260 depending on what that 1008 00:46:35,260 --> 00:46:38,719 customer needed so we really try to work with them to give 1009 00:46:38,719 --> 00:46:40,059 them options for that 1010 00:46:40,059 --> 00:46:43,519 and so for that same time period we offered about 3100 1011 00:46:43,519 --> 00:46:44,460 deposit payment 1012 00:46:44,460 --> 00:46:52,739 arrangements so payment behavior one of the things that was 1013 00:46:52,739 --> 00:46:54,380 pinpointed was the 1014 00:46:54,380 --> 00:46:57,840 number of delinquent accounts that we had and so the late 1015 00:46:57,840 --> 00:46:58,500 fee through 1016 00:46:58,500 --> 00:47:01,960 counsel direction was increased from ten dollars to twenty 1017 00:47:01,960 --> 00:47:02,659 dollars and we 1018 00:47:02,659 --> 00:47:05,550 immediately saw started seeing the decrease in delinquent 1019 00:47:05,550 --> 00:47:06,579 accounts at 29 1020 00:47:06,579 --> 00:47:10,010 percent month after month and so you can see from 2010 to 1021 00:47:10,010 --> 00:47:11,099 now we've decreased the 1022 00:47:11,099 --> 00:47:13,739 number of delinquent accounts that we have significantly 1023 00:47:13,739 --> 00:47:15,539 and also that's with 1024 00:47:15,539 --> 00:47:19,099 a 9% increase in our customer base with that so that's 1025 00:47:19,099 --> 00:47:20,940 actually a genuine good 1026 00:47:20,940 --> 00:47:26,300 influencer on the the late payment being increased that way 1027 00:47:26,300 --> 00:47:28,380 so discontinuance of 1028 00:47:28,380 --> 00:47:30,889 service this is absolutely I want to note the last thing 1029 00:47:30,889 --> 00:47:31,739 that we want to have 1030 00:47:31,739 --> 00:47:34,860 to do on a customer's account but we wanted to show you 1031 00:47:34,860 --> 00:47:36,000 this is the credit 1032 00:47:36,000 --> 00:47:39,119 timeline that I started with with that but if we haven't 1033 00:47:39,119 --> 00:47:40,380 received a payment or 1034 00:47:40,380 --> 00:47:43,840 customers contacted us for a payment arrangement on day 37 1035 00:47:43,840 --> 00:47:45,119 the account goes 1036 00:47:45,119 --> 00:47:48,349 into a disconnected status and we've notified the customer 1037 00:47:48,349 --> 00:47:49,340 on four occasions 1038 00:47:49,340 --> 00:47:52,800 prior to that disconnect notice and we've done that first 1039 00:47:52,800 --> 00:47:53,980 bill the friendly 1040 00:47:53,980 --> 00:47:57,119 reminder call the second bill with the notice of disconnect 1041 00:47:57,119 --> 00:47:58,500 ion and then also on 1042 00:47:58,500 --> 00:48:01,960 day 34 with that courtesy call and I wanted to note with 1043 00:48:01,960 --> 00:48:02,940 those two different 1044 00:48:02,940 --> 00:48:06,989 call types that we do we have a press one to pay option so 1045 00:48:06,989 --> 00:48:07,820 if the customer 1046 00:48:07,820 --> 00:48:10,000 gets that call and they're on the phone they hear that they 1047 00:48:10,000 --> 00:48:11,000 're able to press one 1048 00:48:11,000 --> 00:48:14,460 make a payment we have a 30% response from our customers 1049 00:48:14,460 --> 00:48:15,099 with those two 1050 00:48:15,099 --> 00:48:17,250 different phone calls with that so a lot of times our 1051 00:48:17,250 --> 00:48:18,420 customers are waiting for 1052 00:48:18,420 --> 00:48:21,880 those phone calls to make payment as well and on the left 1053 00:48:21,880 --> 00:48:22,900 hand side over here 1054 00:48:22,900 --> 00:48:25,539 I wanted to point out this is just some different areas on 1055 00:48:25,539 --> 00:48:26,840 our bill whenever you 1056 00:48:26,840 --> 00:48:29,719 get that second bill notification that says pay me to avoid 1057 00:48:29,719 --> 00:48:30,460 disconnection at 1058 00:48:30,460 --> 00:48:34,539 top and at bottom and also as you progress to the system 1059 00:48:34,539 --> 00:48:35,579 and create your 1060 00:48:35,579 --> 00:48:38,989 tenure if you have late fees or events on your account we 1061 00:48:38,989 --> 00:48:39,460 're going to give you 1062 00:48:39,460 --> 00:48:41,940 a special message on there letting you know a late fees 1063 00:48:41,940 --> 00:48:43,059 benefits on the account 1064 00:48:43,059 --> 00:48:46,059 you know remit your payment so you don't have a deposit 1065 00:48:46,059 --> 00:48:47,300 that's in essence what's 1066 00:48:47,300 --> 00:48:49,940 that saying because we want to make sure they're aware if I 1067 00:48:49,940 --> 00:48:50,699 continue to to pay 1068 00:48:50,699 --> 00:48:53,849 late or have events on the account that this is what could 1069 00:48:53,849 --> 00:48:54,860 happen if I don't 1070 00:48:54,860 --> 00:48:59,360 already have adequate deposit coverage on the account so 1071 00:48:59,360 --> 00:49:00,820 with the ordinance 1072 00:49:00,820 --> 00:49:03,940 also we wanted to make sure that there was clear payment 1073 00:49:03,940 --> 00:49:04,900 expectations set up 1074 00:49:04,900 --> 00:49:07,739 and so this is actual a copy of the back of our bill that 1075 00:49:07,739 --> 00:49:08,820 we have with all the 1076 00:49:08,820 --> 00:49:11,219 different ways that you can pay we have over two dozen 1077 00:49:11,219 --> 00:49:12,340 locations that you can 1078 00:49:12,340 --> 00:49:15,139 pay anywhere there were there's a fidelity express money 1079 00:49:15,139 --> 00:49:15,980 gram we have a 1080 00:49:15,980 --> 00:49:20,219 24/7 hour kiosk now a drive-up dropbox and most recently we 1081 00:49:20,219 --> 00:49:21,320 launched a new 1082 00:49:21,320 --> 00:49:24,780 payment portal payments us where there's new and added 1083 00:49:24,780 --> 00:49:25,739 features that customers 1084 00:49:25,739 --> 00:49:28,389 can pay they can set up reoccurring credit and debit card 1085 00:49:28,389 --> 00:49:29,260 which was not an 1086 00:49:29,260 --> 00:49:31,739 option a couple of months ago they also can schedule 1087 00:49:31,739 --> 00:49:32,780 payments so if they know 1088 00:49:32,780 --> 00:49:35,360 I'm getting paid on Friday they can go in today schedule 1089 00:49:35,360 --> 00:49:36,420 that payment for Friday 1090 00:49:36,420 --> 00:49:39,880 now and that's a new option as well and I wanted to note 1091 00:49:39,880 --> 00:49:41,179 that on our previous 1092 00:49:41,179 --> 00:49:43,929 portal that we had where you could log in and view your 1093 00:49:43,929 --> 00:49:45,139 bill we only had about 1094 00:49:45,139 --> 00:49:49,519 6300 customers registered for that and in the two months of 1095 00:49:49,519 --> 00:49:50,460 this has been live we 1096 00:49:50,460 --> 00:49:53,860 have almost 12,000 customers registered so you can see that 1097 00:49:53,860 --> 00:49:54,659 there's a very quick 1098 00:49:54,659 --> 00:49:57,699 adoption to this and people are really liking our customers 1099 00:49:57,699 --> 00:49:58,699 are really enjoying 1100 00:49:58,699 --> 00:50:02,159 the additional features that it has and so again we want to 1101 00:50:02,159 --> 00:50:02,780 continue to add 1102 00:50:02,780 --> 00:50:06,500 additional payment options and features for our customers 1103 00:50:06,500 --> 00:50:08,539 to be able to pay so 1104 00:50:08,539 --> 00:50:10,400 now I'm going to shift to uncollectible debt so this is 1105 00:50:10,400 --> 00:50:11,300 when the account goes 1106 00:50:11,300 --> 00:50:15,670 into a final status we generate a bill on day 16 that bill 1107 00:50:15,670 --> 00:50:17,599 is due on day 33 we 1108 00:50:17,599 --> 00:50:19,809 do a proactive phone call to let you know that there's 1109 00:50:19,809 --> 00:50:20,780 still an outstanding 1110 00:50:20,780 --> 00:50:24,440 balance left and we actually get a 37% response rate on 1111 00:50:24,440 --> 00:50:25,659 that one phone call 1112 00:50:25,659 --> 00:50:28,840 alone so 37% of our customers pay once they get that phone 1113 00:50:28,840 --> 00:50:30,579 call and then on day 1114 00:50:30,579 --> 00:50:33,420 40 they get a collection letter letting them know there's 1115 00:50:33,420 --> 00:50:34,579 still a balance we 1116 00:50:34,579 --> 00:50:37,400 offer payment arrangements please contact us or make 1117 00:50:37,400 --> 00:50:38,699 payment and we have a 1118 00:50:38,699 --> 00:50:43,059 33% response rate on that on the collection letter prior to 1119 00:50:43,059 --> 00:50:43,460 going to 1120 00:50:43,460 --> 00:50:47,650 collections so day 60 to 119 we're doing those calls 1121 00:50:47,650 --> 00:50:48,579 specifically with those 1122 00:50:48,579 --> 00:50:52,039 accounts that may be over five hundred dollars to let them 1123 00:50:52,039 --> 00:50:52,860 know that this is 1124 00:50:52,860 --> 00:50:55,980 potentially going collections and then day 120 it does go 1125 00:50:55,980 --> 00:50:57,059 to collections and 1126 00:50:57,059 --> 00:51:00,840 then finally after day 180 we deem that uncollectible debt 1127 00:51:00,840 --> 00:51:01,900 and it's written off 1128 00:51:01,900 --> 00:51:06,210 with that so you can see how the that the policies and 1129 00:51:06,210 --> 00:51:07,579 processes have 1130 00:51:07,579 --> 00:51:11,389 influenced our debt over the last several years and another 1131 00:51:11,389 --> 00:51:12,099 item to note 1132 00:51:12,099 --> 00:51:14,840 is we actually reduce the amount of accounts that go to 1133 00:51:14,840 --> 00:51:16,420 collections by 87% 1134 00:51:16,420 --> 00:51:21,179 just through in-house resources because again the intent is 1135 00:51:21,179 --> 00:51:22,619 not to send them to 1136 00:51:22,619 --> 00:51:24,719 collections we don't want them to send them to collections 1137 00:51:24,719 --> 00:51:25,340 we want to give them 1138 00:51:25,340 --> 00:51:27,980 every opportunity possible to make payment or payment 1139 00:51:27,980 --> 00:51:29,019 arrangement with us 1140 00:51:29,019 --> 00:51:33,980 prior to that so in addition to making sure that we have 1141 00:51:33,980 --> 00:51:35,659 good payment channels 1142 00:51:35,659 --> 00:51:38,590 expectations that we work with our customers we give them 1143 00:51:38,590 --> 00:51:39,059 payment 1144 00:51:39,059 --> 00:51:41,659 arrangements we want to make sure that there's established 1145 00:51:41,659 --> 00:51:42,579 programs for those 1146 00:51:42,579 --> 00:51:46,079 people that that need help financial assistance and so we 1147 00:51:46,079 --> 00:51:47,300 do have the plus one 1148 00:51:47,300 --> 00:51:50,760 program which is prevent loss of utility services and what 1149 00:51:50,760 --> 00:51:51,940 that program does is 1150 00:51:51,940 --> 00:51:54,099 the city allocates a certain amount of money a hundred 1151 00:51:54,099 --> 00:51:55,179 thousand dollars a year 1152 00:51:55,179 --> 00:51:58,639 to be able to help families in interfaith ministries overse 1153 00:51:58,639 --> 00:51:58,980 es the 1154 00:51:58,980 --> 00:52:01,610 contract for that right now and fourteen thousand dollars 1155 00:52:01,610 --> 00:52:03,059 of that goes to the 1156 00:52:03,059 --> 00:52:05,570 administrative costs for interfaith ministries and the rest 1157 00:52:05,570 --> 00:52:06,059 of the eighty 1158 00:52:06,059 --> 00:52:09,519 six thousand dollars goes to helping our the families and 1159 00:52:09,519 --> 00:52:10,619 so with that increased 1160 00:52:10,619 --> 00:52:12,719 funding over the years we've been able to help more 1161 00:52:12,719 --> 00:52:13,820 families and increase the 1162 00:52:13,820 --> 00:52:16,940 amount when we help them so previously was a hundred 1163 00:52:16,940 --> 00:52:18,300 seventy six dollars a 1164 00:52:18,300 --> 00:52:20,400 month and now I'm pardon me not a month but when we help 1165 00:52:20,400 --> 00:52:21,260 them it's a hundred and 1166 00:52:21,260 --> 00:52:23,900 sixty seventy six dollars a month and now it's up to three 1167 00:52:23,900 --> 00:52:24,820 hundred and thirty 1168 00:52:24,820 --> 00:52:28,280 two dollars and I do want to note that our September data 1169 00:52:28,280 --> 00:52:29,300 hasn't come in yet 1170 00:52:29,300 --> 00:52:31,440 but we're anticipating that to be about two hundred and 1171 00:52:31,440 --> 00:52:32,340 twenty to two hundred 1172 00:52:32,340 --> 00:52:35,800 thirty families helped this fiscal year so with this we 1173 00:52:35,800 --> 00:52:36,940 wanted to open up 1174 00:52:36,940 --> 00:52:39,489 conversations with plus one to make sure are we helping as 1175 00:52:39,489 --> 00:52:40,340 many families as 1176 00:52:40,340 --> 00:52:43,170 possible and why are people being denied when they do go 1177 00:52:43,170 --> 00:52:44,900 into plus one or pardon 1178 00:52:44,900 --> 00:52:47,000 me interfaith ministries to get assistance and we found 1179 00:52:47,000 --> 00:52:47,500 that eighty eight 1180 00:52:47,500 --> 00:52:50,329 percent of the customers going in do get denied for that 1181 00:52:50,329 --> 00:52:51,300 and so we wanted to 1182 00:52:51,300 --> 00:52:53,869 really kind of drill down as to why that's happening and 1183 00:52:53,869 --> 00:52:54,619 there are some 1184 00:52:54,619 --> 00:52:58,139 criteria in our current contract one of those is they 1185 00:52:58,139 --> 00:52:59,539 cannot get more than 1186 00:52:59,539 --> 00:53:02,659 assistance more than once in a 12 month period but there is 1187 00:53:02,659 --> 00:53:03,420 a caveat and they're 1188 00:53:03,420 --> 00:53:06,420 saying unless there's extreme circumstances and interfaith 1189 00:53:06,420 --> 00:53:06,860 ministries 1190 00:53:06,860 --> 00:53:09,210 was taking kind of a hard stance on that because they 1191 00:53:09,210 --> 00:53:10,219 wanted to help as many 1192 00:53:10,219 --> 00:53:14,739 people as possible with that in addition and other reasons 1193 00:53:14,739 --> 00:53:15,579 why people are turned 1194 00:53:15,579 --> 00:53:18,369 down is the applicant doesn't show up for the appointment 1195 00:53:18,369 --> 00:53:19,179 they don't provide 1196 00:53:19,179 --> 00:53:22,019 the documentation that's needed or they don't need 1197 00:53:22,019 --> 00:53:23,699 assistance any longer and so 1198 00:53:23,699 --> 00:53:27,170 two specific opportunities that we have here is being able 1199 00:53:27,170 --> 00:53:28,179 to assist those 1200 00:53:28,179 --> 00:53:31,300 customers more than once in a 12 month period and then also 1201 00:53:31,300 --> 00:53:32,019 another part of the 1202 00:53:32,019 --> 00:53:35,480 criteria in the contract is based off of tenure if a 1203 00:53:35,480 --> 00:53:36,739 customer hasn't been an 1204 00:53:36,739 --> 00:53:39,630 address more than six months they weren't helping them they 1205 00:53:39,630 --> 00:53:40,420 were again 1206 00:53:40,420 --> 00:53:43,210 trying to help more families and there's autonomy to make a 1207 00:53:43,210 --> 00:53:44,619 decision on that so 1208 00:53:44,619 --> 00:53:47,199 in discussions with with interfaith we're like let's help 1209 00:53:47,199 --> 00:53:48,059 as many people as 1210 00:53:48,059 --> 00:53:51,179 possible with us so we're able to address that and then 1211 00:53:51,179 --> 00:53:52,179 also the contract 1212 00:53:52,179 --> 00:53:55,639 is actually expiring with interfaith December of this year 1213 00:53:55,639 --> 00:53:56,260 and so that'll 1214 00:53:56,260 --> 00:53:59,380 allow us to incorporate your feedback and the council's 1215 00:53:59,380 --> 00:54:00,460 feedback on any of the 1216 00:54:00,460 --> 00:54:03,920 criteria that we may want to change or whatever feedback 1217 00:54:03,920 --> 00:54:04,820 you may have in 1218 00:54:04,820 --> 00:54:09,579 regards to that whenever our customers again and we've 1219 00:54:09,579 --> 00:54:10,179 worked with them on 1220 00:54:10,179 --> 00:54:12,280 payment arrangements we've told them about the plus one 1221 00:54:12,280 --> 00:54:13,019 program we also want 1222 00:54:13,019 --> 00:54:15,760 to let them know about other hail help agents my Texan 1223 00:54:15,760 --> 00:54:17,500 accent came out just 1224 00:54:17,500 --> 00:54:21,909 other help agencies that customers have available to them 1225 00:54:21,909 --> 00:54:23,380 that are not funded 1226 00:54:23,380 --> 00:54:26,840 through the city and so this is not an all-inclusive list 1227 00:54:26,840 --> 00:54:28,179 but I think it's very 1228 00:54:28,179 --> 00:54:31,829 worthy to note that these agencies that help almost 1200 of 1229 00:54:31,829 --> 00:54:32,780 our customers with 1230 00:54:32,780 --> 00:54:37,099 payments up to almost $150,000 this fiscal year so we work 1231 00:54:37,099 --> 00:54:38,099 very closely with 1232 00:54:38,099 --> 00:54:40,400 these agencies making sure that they have the proper 1233 00:54:40,400 --> 00:54:41,739 documentation that they 1234 00:54:41,739 --> 00:54:44,110 know what the customer needs are so we can be able to help 1235 00:54:44,110 --> 00:54:45,179 them and we document 1236 00:54:45,179 --> 00:54:47,940 those pledges and payments on the accounts to avoid any 1237 00:54:47,940 --> 00:54:48,739 type of interruption 1238 00:54:48,739 --> 00:54:52,199 of services for our customers while they're working with 1239 00:54:52,199 --> 00:54:53,460 those help agencies 1240 00:54:53,460 --> 00:54:56,920 so other things that we have coming down the pipe that we 1241 00:54:56,920 --> 00:54:57,980 're really excited about 1242 00:54:57,980 --> 00:55:01,440 for solutions for our customers is a prepaid metering 1243 00:55:01,440 --> 00:55:02,860 program and what this 1244 00:55:02,860 --> 00:55:06,320 is this is a page-you-go type of model for utilities works 1245 00:55:06,320 --> 00:55:07,019 just like the 1246 00:55:07,019 --> 00:55:10,670 prepaid cell phone and it was very exciting again about 1247 00:55:10,670 --> 00:55:11,659 this is this is 1248 00:55:11,659 --> 00:55:13,949 going to shift the conversation with our customers so 1249 00:55:13,949 --> 00:55:14,940 versus the postpaid 1250 00:55:14,940 --> 00:55:17,519 environment that we have now they'll be in a prepaid 1251 00:55:17,519 --> 00:55:18,500 environment and it'll 1252 00:55:18,500 --> 00:55:22,150 avoid any deposits late fees due dates they'll be able to 1253 00:55:22,150 --> 00:55:23,300 have more control over 1254 00:55:23,300 --> 00:55:27,190 that and greater flexibility with that as well and so we're 1255 00:55:27,190 --> 00:55:28,380 testing that right 1256 00:55:28,380 --> 00:55:31,030 now it's in a testing integration phase with the with a go 1257 00:55:31,030 --> 00:55:32,059 live anticipate go 1258 00:55:32,059 --> 00:55:35,579 live in May of 2018 I wanted to highlight the screenshot 1259 00:55:35,579 --> 00:55:36,059 right over here 1260 00:55:36,059 --> 00:55:38,070 this is readers account I'm gonna give Rita five bucks 1261 00:55:38,070 --> 00:55:39,500 after this meeting 1262 00:55:39,500 --> 00:55:45,059 disconnected this is a live account that we're testing for 1263 00:55:45,059 --> 00:55:46,659 Rita and it's showing 1264 00:55:46,659 --> 00:55:49,360 that she's being notified that hey if you don't make a 1265 00:55:49,360 --> 00:55:50,500 minimum payment of 1266 00:55:50,500 --> 00:55:54,219 $4.59 you're gonna be disconnected with that that's 1267 00:55:54,219 --> 00:55:55,699 extremely manageable for a 1268 00:55:55,699 --> 00:55:58,159 customer who may be you know struggling to pay a bill I 1269 00:55:58,159 --> 00:55:59,300 could do five dollars I 1270 00:55:59,300 --> 00:56:02,460 can do ten dollars something interesting with the readings 1271 00:56:02,460 --> 00:56:03,280 account is she was an 1272 00:56:03,280 --> 00:56:06,739 existing customer of ours and she had a balance owing on 1273 00:56:06,739 --> 00:56:07,860 the account and so 1274 00:56:07,860 --> 00:56:09,869 we're gonna be able to work with our existing customers and 1275 00:56:09,869 --> 00:56:10,340 say you have a 1276 00:56:10,340 --> 00:56:13,219 balance on your account if you have a deposit let's refund 1277 00:56:13,219 --> 00:56:14,179 the deposit to the 1278 00:56:14,179 --> 00:56:17,239 bill if there's anything still outstanding we can put that 1279 00:56:17,239 --> 00:56:17,699 in what we 1280 00:56:17,699 --> 00:56:20,530 call a debt recovery module and so we'll put that in a debt 1281 00:56:20,530 --> 00:56:21,579 recovery right now 1282 00:56:21,579 --> 00:56:26,730 Rita has 183 81 a debt recovery and a percentage of every 1283 00:56:26,730 --> 00:56:27,420 payment that she 1284 00:56:27,420 --> 00:56:30,449 makes is gonna go down to paying off that debt and so she's 1285 00:56:30,449 --> 00:56:31,179 never gonna 1286 00:56:31,179 --> 00:56:34,119 incur new debt with this system she's gonna be paying off 1287 00:56:34,119 --> 00:56:35,139 that debt that she 1288 00:56:35,139 --> 00:56:38,980 has and then creating that credit on her account with that 1289 00:56:38,980 --> 00:56:40,460 so again that helps 1290 00:56:40,460 --> 00:56:43,579 our customer current customers that are in the utility 1291 00:56:43,579 --> 00:56:44,940 system maybe working with 1292 00:56:44,940 --> 00:56:47,449 them on getting their deposit refunded putting them in a 1293 00:56:47,449 --> 00:56:48,500 debt recovery module 1294 00:56:48,500 --> 00:56:51,619 and helping them work through that and there's multiple 1295 00:56:51,619 --> 00:56:52,659 notifications that you 1296 00:56:52,659 --> 00:56:55,519 can get there's a mobile application there's text messages 1297 00:56:55,519 --> 00:56:56,460 there on the 1298 00:56:56,460 --> 00:56:59,099 left-hand bottom of the screen you can see the different 1299 00:56:59,099 --> 00:57:00,500 type of activities 1300 00:57:00,500 --> 00:57:03,139 that have happened so you don't have to log into a portal 1301 00:57:03,139 --> 00:57:04,219 to manage this you can 1302 00:57:04,219 --> 00:57:06,940 do it on your phone you can call on us to make a payment 1303 00:57:06,940 --> 00:57:09,179 but another interesting 1304 00:57:09,179 --> 00:57:12,639 thing about this is that you can see that your daily usage 1305 00:57:12,639 --> 00:57:13,340 and what that 1306 00:57:13,340 --> 00:57:16,559 daily usage cost and this is for all of our customers all 1307 00:57:16,559 --> 00:57:17,500 of our residential 1308 00:57:17,500 --> 00:57:20,150 customers this is new customers coming into the system and 1309 00:57:20,150 --> 00:57:21,179 our existing 1310 00:57:21,179 --> 00:57:24,639 customers so there isn't a target customer base that we're 1311 00:57:24,639 --> 00:57:25,099 reaching for 1312 00:57:25,099 --> 00:57:27,480 this it really is for all of our customers so we're really 1313 00:57:27,480 --> 00:57:27,940 excited about 1314 00:57:27,940 --> 00:57:31,400 that program to come on board so takeaways and 1315 00:57:31,400 --> 00:57:33,139 recommendations based off 1316 00:57:33,139 --> 00:57:36,260 the results that we've seen with the implementation of the 1317 00:57:36,260 --> 00:57:36,900 ordinance and 1318 00:57:36,900 --> 00:57:39,670 specifically being able to continue to work with our 1319 00:57:39,670 --> 00:57:41,059 customers through those 1320 00:57:41,059 --> 00:57:44,210 you know one-off situations where they need additional help 1321 00:57:44,210 --> 00:57:44,880 and payment 1322 00:57:44,880 --> 00:57:46,519 arrangements and making sure that they know the resources 1323 00:57:46,519 --> 00:57:47,659 that are available to 1324 00:57:47,659 --> 00:57:50,820 them staff is recommending that the ordinance stay intact 1325 00:57:50,820 --> 00:57:51,500 based off the 1326 00:57:51,500 --> 00:57:54,250 results that we're seeing and then in efforts to increase 1327 00:57:54,250 --> 00:57:55,260 assistance to more 1328 00:57:55,260 --> 00:57:58,329 families to address those two opportunities I talked about 1329 00:57:58,329 --> 00:57:59,099 with plus one 1330 00:57:59,099 --> 00:58:02,789 about the tenure at the address and also with helping more 1331 00:58:02,789 --> 00:58:03,980 than once in a 12 1332 00:58:03,980 --> 00:58:07,159 month period and then incorporating any feedback that you 1333 00:58:07,159 --> 00:58:08,340 and City Council may 1334 00:58:08,340 --> 00:58:11,559 have into the contract request for proposal that will go 1335 00:58:11,559 --> 00:58:12,460 out in a couple 1336 00:58:12,460 --> 00:58:15,380 months and then that with the prepaid program coming on 1337 00:58:15,380 --> 00:58:16,420 board continuing to 1338 00:58:16,420 --> 00:58:20,980 offer those solutions more robust solutions for our 1339 00:58:20,980 --> 00:58:21,940 customers to be able 1340 00:58:21,940 --> 00:58:26,099 to have more autonomy and management of their accounts with 1341 00:58:26,099 --> 00:58:27,739 that so in addition 1342 00:58:27,739 --> 00:58:31,389 to the city's core values customer services mission is to 1343 00:58:31,389 --> 00:58:32,380 help serve and 1344 00:58:32,380 --> 00:58:35,840 educate and we take great pride in treating our customers 1345 00:58:35,840 --> 00:58:36,659 with dignity and 1346 00:58:36,659 --> 00:58:39,239 respect whenever they're working through whatever situation 1347 00:58:39,239 --> 00:58:40,860 they are going 1348 00:58:40,860 --> 00:58:43,159 through and so we appreciate the continued support that the 1349 00:58:43,159 --> 00:58:43,420 board 1350 00:58:43,420 --> 00:58:46,619 provides us and council provides us to be able to do that 1351 00:58:46,619 --> 00:58:47,699 so I'm happy to 1352 00:58:47,699 --> 00:58:51,820 answer any questions that you may have 1353 00:58:54,460 --> 00:59:01,070 does this include single-family and multifamily yes and 1354 00:59:01,070 --> 00:59:03,099 commercial on we 1355 00:59:03,099 --> 00:59:06,099 have some data on the on specifically on commercial in the 1356 00:59:06,099 --> 00:59:06,860 review that I 1357 00:59:06,860 --> 00:59:13,309 provided which which part are you asking on just your total 1358 00:59:13,309 --> 00:59:14,260 debt yes does 1359 00:59:14,260 --> 00:59:17,719 include commercial so the 1.4 million and the five hundred 1360 00:59:17,719 --> 00:59:18,539 thirty six thousand 1361 00:59:18,539 --> 00:59:21,659 that we're at right now that does include all commercial 1362 00:59:21,659 --> 00:59:23,500 okay so just for 1363 00:59:23,500 --> 00:59:27,480 understanding so do you do you have an idea of what 1364 00:59:27,480 --> 00:59:29,460 percentage of the debt 1365 00:59:29,460 --> 00:59:36,400 collection is commercial and what percentage is multifamily 1366 00:59:36,400 --> 00:59:36,860 versus 1367 00:59:36,860 --> 00:59:40,050 single-family we can I don't have that here today but we 1368 00:59:40,050 --> 00:59:40,860 can break that down 1369 00:59:40,860 --> 00:59:46,010 I was just I don't that doesn't really have any effects for 1370 00:59:46,010 --> 00:59:47,340 me on the 1371 00:59:47,340 --> 00:59:50,300 recommendation but I'm just curious to see one of the 1372 00:59:50,300 --> 00:59:52,059 reason I'm curious is it 1373 00:59:52,059 --> 00:59:57,050 would seem that I don't know if you do you all go so far as 1374 00:59:57,050 --> 00:59:59,340 putting the lien on 1375 00:59:59,340 --> 01:00:03,139 residential no the lanes are not applicable for residential 1376 01:00:03,139 --> 01:00:03,699 we've only 1377 01:00:03,699 --> 01:00:06,380 done those for commercial and I think we have three 1378 01:00:06,380 --> 01:00:07,900 accounts right now that have 1379 01:00:07,900 --> 01:00:14,130 lanes on them and they really it only really works when 1380 01:00:14,130 --> 01:00:16,059 that commercial entity 1381 01:00:16,059 --> 01:00:19,179 is ready to sell and we've collected I think eighty nine 1382 01:00:19,179 --> 01:00:20,380 hundred dollars to date 1383 01:00:20,380 --> 01:00:24,260 on that so that's I pointed that out and in the review that 1384 01:00:24,260 --> 01:00:25,260 it's not necessarily 1385 01:00:25,260 --> 01:00:28,719 effective but it is one additional way to help and those 1386 01:00:28,719 --> 01:00:29,980 are specifically on 1387 01:00:29,980 --> 01:00:35,500 the commercial okay that doesn't have any bearing on I 1388 01:00:35,500 --> 01:00:37,260 think your recommendation 1389 01:00:37,260 --> 01:00:40,719 is good but doesn't have me I was just curious I'm 1390 01:00:40,719 --> 01:00:42,219 impressed with the change 1391 01:00:42,219 --> 01:00:47,170 that that you've seen over the time period and I know how 1392 01:00:47,170 --> 01:00:49,000 hard it is working 1393 01:00:49,000 --> 01:00:51,889 some some families just have a real hard time some days and 1394 01:00:51,889 --> 01:00:52,900 just need the help 1395 01:00:52,900 --> 01:00:56,360 now state of Texas doesn't have any energy assistance 1396 01:00:56,360 --> 01:00:57,460 programs or anything 1397 01:00:57,460 --> 01:01:00,579 like that it's usually comes through the faith communities 1398 01:01:00,579 --> 01:01:02,019 yeah for us because 1399 01:01:02,019 --> 01:01:05,579 we're governed by the PUB and those are mainly for the 1400 01:01:05,579 --> 01:01:07,059 retail segment that we 1401 01:01:07,059 --> 01:01:10,519 see like TXU reliant they have some of those different 1402 01:01:10,519 --> 01:01:11,300 programs like light up 1403 01:01:11,300 --> 01:01:14,760 Texas I think was one with that we rely on the the plus one 1404 01:01:14,760 --> 01:01:15,980 program and then the 1405 01:01:15,980 --> 01:01:18,889 various health agencies that are across the state and 1406 01:01:18,889 --> 01:01:20,619 locally for us there you 1407 01:01:20,619 --> 01:01:24,400 there used to be a statewide assistance program that was 1408 01:01:24,400 --> 01:01:28,179 recently canceled okay 1409 01:01:28,619 --> 01:01:35,070 did you have another question did oh yeah okay yeah so 1410 01:01:35,070 --> 01:01:36,619 first of all thank you 1411 01:01:36,619 --> 01:01:42,849 for giving this presentation and and this is as a result of 1412 01:01:42,849 --> 01:01:44,380 my having raised 1413 01:01:44,380 --> 01:01:56,139 this issue in my my first PUB meeting I understand that 1414 01:01:56,139 --> 01:01:59,900 this policy with the 1415 01:01:59,900 --> 01:02:06,130 deposits and the and the disconnection and the the timeline 1416 01:02:06,130 --> 01:02:07,860 and credit ratings 1417 01:02:07,860 --> 01:02:13,519 has been effective in as I understand it reducing the 1.4 1418 01:02:13,519 --> 01:02:14,579 million in 1419 01:02:14,579 --> 01:02:20,809 uncollected down to about half is that correct yeah so by 1420 01:02:20,809 --> 01:02:22,619 about half so I 1421 01:02:22,619 --> 01:02:28,340 understand that benefit my concern and the reason why I'm 1422 01:02:28,340 --> 01:02:30,539 opposed to many 1423 01:02:30,539 --> 01:02:38,440 aspects of this ordinance is because of the cost to actual 1424 01:02:38,440 --> 01:02:41,860 Denton families who 1425 01:02:41,860 --> 01:02:45,320 even the ones who end up as you say you know many people 1426 01:02:45,320 --> 01:02:46,739 who make the deposits 1427 01:02:46,739 --> 01:02:52,530 they end out using that deposit money to pay right so and 1428 01:02:52,530 --> 01:02:54,980 but anytime somebody 1429 01:02:54,980 --> 01:02:59,199 who does not have a disposable income puts down money up 1430 01:02:59,199 --> 01:03:00,380 front they're 1431 01:03:00,380 --> 01:03:05,659 sacrificing somewhere else to and you know I don't think it 1432 01:03:05,659 --> 01:03:06,940 takes that much 1433 01:03:06,940 --> 01:03:11,280 imagination on our part to understand how how that ends up 1434 01:03:11,280 --> 01:03:13,280 happening so if you 1435 01:03:13,280 --> 01:03:16,420 get somebody to pay the deposit it means they're not they 1436 01:03:16,420 --> 01:03:17,500 're gonna be laid on a 1437 01:03:17,500 --> 01:03:19,750 credit card which means their ratings gonna get worse or 1438 01:03:19,750 --> 01:03:20,539 they're not gonna 1439 01:03:20,539 --> 01:03:25,210 pay be able to pay a medical bill etc and we've got a lot 1440 01:03:25,210 --> 01:03:26,500 of people living 1441 01:03:26,500 --> 01:03:30,980 hand-to-mouth here and so what I don't like about this is 1442 01:03:30,980 --> 01:03:32,980 that for the savings 1443 01:03:32,980 --> 01:03:38,289 of you know five hundred something thousand were making a 1444 01:03:38,289 --> 01:03:39,860 number of 1445 01:03:39,860 --> 01:03:47,619 people's lives really miserable and and you can see in one 1446 01:03:47,619 --> 01:03:48,460 in one of the 1447 01:03:48,460 --> 01:03:53,159 attachments that came with with the item for today there 1448 01:03:53,159 --> 01:03:55,619 was a kind of year-by-year 1449 01:03:55,619 --> 01:03:59,460 chart on that number of disconnections and you can see the 1450 01:03:59,460 --> 01:04:00,139 number of 1451 01:04:00,139 --> 01:04:09,699 disconnections increase from 2014 2015 to 15 16 and 16 17 1452 01:04:09,699 --> 01:04:11,340 at the same time as 1453 01:04:11,340 --> 01:04:16,980 those as you know uncollected debt you know delinquent 1454 01:04:16,980 --> 01:04:19,460 accounts or problems are 1455 01:04:19,460 --> 01:04:25,340 going down so there's there's that side to it and so I have 1456 01:04:25,340 --> 01:04:28,739 a couple a number 1457 01:04:28,739 --> 01:04:32,199 specific questions based on kind of input that I've gotten 1458 01:04:32,199 --> 01:04:33,539 from from people 1459 01:04:33,539 --> 01:04:39,800 I've gotten a lot of feedback from rate payers one of whom 1460 01:04:39,800 --> 01:04:42,260 and I will just read 1461 01:04:42,260 --> 01:04:46,929 what what she writes she says and this is talking about the 1462 01:04:46,929 --> 01:04:48,059 credit ratings how 1463 01:04:48,059 --> 01:04:50,940 the credit ratings are used to establish whether someone 1464 01:04:50,940 --> 01:04:51,940 needs to pay according 1465 01:04:51,940 --> 01:04:55,690 to the certain instead you know it puts them in one of 1466 01:04:55,690 --> 01:04:58,860 these three categories 1467 01:04:58,860 --> 01:05:02,929 someone says I want to know what credit score they use when 1468 01:05:02,929 --> 01:05:04,099 I first moved to 1469 01:05:04,099 --> 01:05:07,670 Denton despite having a 750 credit score which is that's 1470 01:05:07,670 --> 01:05:08,699 pretty good you know 1471 01:05:08,699 --> 01:05:12,710 800 they said my credit score was low and I needed to pay a 1472 01:05:12,710 --> 01:05:14,539 deposit they said 1473 01:05:14,539 --> 01:05:17,699 it's from Experian but not your act not your actual score 1474 01:05:17,699 --> 01:05:18,940 but some random others 1475 01:05:18,940 --> 01:05:22,699 score that we have no access to and they refuse to supply 1476 01:05:22,699 --> 01:05:24,219 and then somebody else 1477 01:05:24,219 --> 01:05:27,929 writes this happened to me too this is this is on social 1478 01:05:27,929 --> 01:05:29,260 social media this 1479 01:05:29,260 --> 01:05:32,719 happened to me too my credit score was in the low 700s 1480 01:05:32,719 --> 01:05:34,099 pretty good and they 1481 01:05:34,099 --> 01:05:36,739 said they didn't use that score that there was a score they 1482 01:05:36,739 --> 01:05:37,500 used that didn't 1483 01:05:37,500 --> 01:05:40,570 have to do with online scores I said what then to top that 1484 01:05:40,570 --> 01:05:42,219 off I could etc etc 1485 01:05:42,219 --> 01:05:48,510 so I'm wondering you know what what credit scores are are 1486 01:05:48,510 --> 01:05:50,460 being used if not 1487 01:05:50,460 --> 01:05:56,690 the ones that that we ourselves have access to in addition 1488 01:05:56,690 --> 01:05:57,900 to Experian we 1489 01:05:57,900 --> 01:06:01,639 utilize the online utility exchange that does use Experian 1490 01:06:01,639 --> 01:06:02,579 credit scores in 1491 01:06:02,579 --> 01:06:06,739 addition to utility industry if a customer has left a 1492 01:06:06,739 --> 01:06:08,300 balance at another 1493 01:06:08,300 --> 01:06:11,079 utility their payment history with another utility so it's 1494 01:06:11,079 --> 01:06:11,900 combining that 1495 01:06:11,900 --> 01:06:15,840 in addition to the credit score and giving them a score for 1496 01:06:15,840 --> 01:06:16,900 for risk for us 1497 01:06:16,900 --> 01:06:19,989 if we do charge a deposit on an account we do provide what 1498 01:06:19,989 --> 01:06:21,260 's called an adverse 1499 01:06:21,260 --> 01:06:24,230 letter to the customer where they can actually find out 1500 01:06:24,230 --> 01:06:25,380 more information in 1501 01:06:25,380 --> 01:06:28,150 regards to how that credit score came up and so we do 1502 01:06:28,150 --> 01:06:29,380 provide it's a two-page 1503 01:06:29,380 --> 01:06:32,610 letter let them know what their score came back as and some 1504 01:06:32,610 --> 01:06:33,460 of the factors 1505 01:06:33,460 --> 01:06:37,159 that may contribute to that and so we provide that to them 1506 01:06:37,159 --> 01:06:37,940 so if those 1507 01:06:37,940 --> 01:06:41,099 customers if we can go I think we might be able to go back 1508 01:06:41,099 --> 01:06:42,179 in and look at the 1509 01:06:42,179 --> 01:06:44,750 specific accounts and we can provide make sure that they 1510 01:06:44,750 --> 01:06:45,940 got that letter and 1511 01:06:45,940 --> 01:06:49,460 if they didn't but it we don't want to get into the 1512 01:06:49,460 --> 01:06:50,460 business of getting into 1513 01:06:50,460 --> 01:06:53,920 someone's credit score as to why it is that score we 1514 01:06:53,920 --> 01:06:55,340 present the information 1515 01:06:55,340 --> 01:06:58,889 that were provided based off of utility industry and their 1516 01:06:58,889 --> 01:07:00,659 credit score with 1517 01:07:00,659 --> 01:07:04,650 that but it does give them based off the fair credit trade 1518 01:07:04,650 --> 01:07:06,159 act information on how 1519 01:07:06,159 --> 01:07:08,719 they can find out additional information on that so that's 1520 01:07:08,719 --> 01:07:10,260 how that that score is 1521 01:07:10,260 --> 01:07:14,750 come is created and presented to us and Tiffany they can 1522 01:07:14,750 --> 01:07:16,380 get a letter from their 1523 01:07:16,380 --> 01:07:21,340 prior utility or a co-signer to waive the deposit also so 1524 01:07:21,340 --> 01:07:22,539 you know they just 1525 01:07:22,539 --> 01:07:25,659 bring in a letter that says I wasn't good standing before 1526 01:07:25,659 --> 01:07:26,980 yeah the problem of 1527 01:07:26,980 --> 01:07:30,099 court and I understand and appreciate that you know the 1528 01:07:30,099 --> 01:07:31,300 problem of course for 1529 01:07:31,300 --> 01:07:37,190 for for working working poor people is that you know many 1530 01:07:37,190 --> 01:07:39,260 of them can't get such 1531 01:07:39,260 --> 01:07:43,130 a letter because it is so hard to pay and so just in the 1532 01:07:43,130 --> 01:07:44,619 pragmatics of everyday 1533 01:07:44,619 --> 01:07:48,079 life you know and these are not people who are mismanaging 1534 01:07:48,079 --> 01:07:49,099 their money and 1535 01:07:49,099 --> 01:07:53,429 just because life is so expensive and rent is so high that 1536 01:07:53,429 --> 01:07:54,900 you know they 1537 01:07:54,900 --> 01:07:58,360 prioritize their spending and so they're gonna wait you 1538 01:07:58,360 --> 01:07:59,340 know if you have to pay 1539 01:07:59,340 --> 01:08:04,489 $200 you're gonna wait till just before and often even just 1540 01:08:04,489 --> 01:08:05,300 after your power 1541 01:08:05,300 --> 01:08:10,190 gets turned off to to pay it so and we do offer I mean I 1542 01:08:10,190 --> 01:08:11,619 talked about that but 1543 01:08:11,619 --> 01:08:14,269 the payment arrangers if someone needs help paying out a 1544 01:08:14,269 --> 01:08:15,340 deposit we offer that 1545 01:08:15,340 --> 01:08:20,260 and just to go back on the disconnected on the residential 1546 01:08:20,260 --> 01:08:21,659 accounts that does 1547 01:08:21,659 --> 01:08:25,119 fluctuate dependent on whether so you we can have a real 1548 01:08:25,119 --> 01:08:26,640 drastic drop in which we 1549 01:08:26,640 --> 01:08:29,319 did for a couple years because if it's extremely hot 1550 01:08:29,319 --> 01:08:30,779 outside we're not going to 1551 01:08:30,779 --> 01:08:33,909 disconnect power so that greatly influences how many 1552 01:08:33,909 --> 01:08:34,960 disconnects we may 1553 01:08:34,960 --> 01:08:38,050 have with that and so I wanted to point that out that that 1554 01:08:38,050 --> 01:08:38,899 's very weather 1555 01:08:38,899 --> 01:08:42,359 contingent for our disconnects as well yeah and that I 1556 01:08:42,359 --> 01:08:43,539 understand and I saw 1557 01:08:43,539 --> 01:08:48,689 that and appreciated that that chart yeah so I and I 1558 01:08:48,689 --> 01:08:50,739 appreciate the calls and 1559 01:08:50,739 --> 01:09:02,430 the notifications too and you know I would like to to see 1560 01:09:02,430 --> 01:09:06,340 some you know what 1561 01:09:06,340 --> 01:09:12,979 what staff thinks the effect would be if we had just had an 1562 01:09:12,979 --> 01:09:15,100 an open grace period 1563 01:09:15,100 --> 01:09:21,399 and no no disconnection if if we didn't disconnect people 1564 01:09:21,399 --> 01:09:23,340 for for late payment 1565 01:09:23,340 --> 01:09:29,569 at all if we only disconnected for for safety for safety 1566 01:09:29,569 --> 01:09:30,779 reasons or because 1567 01:09:30,779 --> 01:09:37,239 electricity was no longer being used there I think that 1568 01:09:37,239 --> 01:09:38,460 this would also do a 1569 01:09:38,460 --> 01:09:42,569 lot you know at the cost of you know whatever this five you 1570 01:09:42,569 --> 01:09:43,300 know five hundred 1571 01:09:43,300 --> 01:09:47,250 thousand that we're saving I think this would do so much to 1572 01:09:47,250 --> 01:09:48,340 improve DME's 1573 01:09:48,340 --> 01:09:53,300 reputation with the public you know a lot of people when 1574 01:09:53,300 --> 01:09:54,699 they think DME 1575 01:09:54,699 --> 01:09:58,770 they're not necessarily thinking of our you know hero lin 1576 01:09:58,770 --> 01:10:00,340 emen who are who we saw 1577 01:10:00,340 --> 01:10:04,689 come out here and who do so much to keep like electricity 1578 01:10:04,689 --> 01:10:06,500 on they're thinking of 1579 01:10:06,500 --> 01:10:12,220 the bills that they have to pay that they keep piling up 1580 01:10:12,220 --> 01:10:13,979 you know for me it's 1581 01:10:13,979 --> 01:10:17,819 not a problem to you know I didn't have to pay deposit if I 1582 01:10:17,819 --> 01:10:18,460 did that wouldn't 1583 01:10:18,460 --> 01:10:21,170 have been a problem but for other people that's the this 1584 01:10:21,170 --> 01:10:22,060 you know that means you 1585 01:10:22,060 --> 01:10:26,710 can't can't give bring your kids to the doctor you can't 1586 01:10:26,710 --> 01:10:27,579 make your car payment 1587 01:10:27,579 --> 01:10:32,229 you know poor people have the worst credit ratings and it's 1588 01:10:32,229 --> 01:10:33,260 just I feel like 1589 01:10:33,260 --> 01:10:36,829 it just perpetuates economic problems that we have in this 1590 01:10:36,829 --> 01:10:37,819 city so I feel like 1591 01:10:37,819 --> 01:10:43,100 it would be good for our for DME's reputation for our local 1592 01:10:43,100 --> 01:10:44,819 economy also 1593 01:10:44,819 --> 01:10:49,130 the the reconnection fee I know that I've heard it from 1594 01:10:49,130 --> 01:10:50,659 anecdotally that 1595 01:10:50,659 --> 01:10:56,420 private that many private utilities will not charge for a 1596 01:10:56,420 --> 01:10:59,220 reconnection fee when 1597 01:10:59,220 --> 01:11:04,810 you have to when you move from one address within that 1598 01:11:04,810 --> 01:11:06,899 utility to another 1599 01:11:06,899 --> 01:11:10,359 address you know what I mean so I wonder connect fee 1600 01:11:10,359 --> 01:11:11,579 connect me sorry sorry sorry 1601 01:11:11,579 --> 01:11:15,039 not yeah not not reconnection fee sorry connect me connect 1602 01:11:15,039 --> 01:11:16,300 me so for instance 1603 01:11:16,300 --> 01:11:19,949 somebody and because because poor people tend to move move 1604 01:11:19,949 --> 01:11:21,140 more on average you 1605 01:11:21,140 --> 01:11:26,750 know within the same city then middle and upper class 1606 01:11:26,750 --> 01:11:29,100 people you have people 1607 01:11:29,100 --> 01:11:31,659 you know moving to another address and then having to put 1608 01:11:31,659 --> 01:11:32,539 down a whole other 1609 01:11:32,539 --> 01:11:38,770 deposit so I would love to see that looked into as you know 1610 01:11:38,770 --> 01:11:39,779 changing that 1611 01:11:39,779 --> 01:11:45,500 policy to be more like that of other companies who just 1612 01:11:45,500 --> 01:11:47,100 once you pay to 1613 01:11:47,100 --> 01:11:50,189 connect with DME and if you move to another apartment that 1614 01:11:50,189 --> 01:11:50,880 uses DME you 1615 01:11:50,880 --> 01:11:55,859 don't have to pay that again so those are just some things 1616 01:11:55,859 --> 01:11:57,180 well those are my 1617 01:11:57,180 --> 01:11:59,840 questions and things I would like for you to consider but 1618 01:11:59,840 --> 01:12:00,899 anyway thank you so 1619 01:12:00,899 --> 01:12:04,699 much and thank you also for dealing with there was another 1620 01:12:04,699 --> 01:12:06,100 family who had come to 1621 01:12:06,100 --> 01:12:09,750 me and you were really helpful in helping work through 1622 01:12:09,750 --> 01:12:11,020 their problem and 1623 01:12:11,020 --> 01:12:14,840 they they appreciate that I think a lot of people don't 1624 01:12:14,840 --> 01:12:16,979 know because they see a 1625 01:12:16,979 --> 01:12:19,279 bill and they want it the last thing they want to do is ask 1626 01:12:19,279 --> 01:12:19,920 the people who 1627 01:12:19,920 --> 01:12:27,979 are charging them for help so you know there's a lot that I 1628 01:12:27,979 --> 01:12:29,340 think that that we 1629 01:12:29,340 --> 01:12:33,899 can do here on pub to spread the word but thank you I I 1630 01:12:33,899 --> 01:12:36,539 would I'm not sure how 1631 01:12:36,539 --> 01:12:39,729 much the well anyway that's I guess for discussion that's 1632 01:12:39,729 --> 01:12:40,220 the last of a 1633 01:12:40,220 --> 01:12:42,979 question so thank you thank you very much and thank you for 1634 01:12:42,979 --> 01:12:43,680 answering my 1635 01:12:43,680 --> 01:12:47,869 question I would like to see more about the those those 1636 01:12:47,869 --> 01:12:49,619 credit score ratings 1637 01:12:49,619 --> 01:12:52,289 what a letter like that would look like maybe I could 1638 01:12:52,289 --> 01:12:53,779 request my own yeah I 1639 01:12:53,779 --> 01:12:57,600 think it's a copy we can copy of what the adverse letter 1640 01:12:57,600 --> 01:12:58,659 looks like that would 1641 01:12:58,659 --> 01:13:00,229 be excellent yeah because people are really confused 1642 01:13:00,229 --> 01:13:00,939 because they think they 1643 01:13:00,939 --> 01:13:04,399 have good credit rating because of the number they have so 1644 01:13:04,399 --> 01:13:06,500 thank you very much 1645 01:13:06,500 --> 01:13:13,899 okay and any other questions thank you Tiffany thank you 1646 01:13:13,899 --> 01:13:17,300 okay the next items 1647 01:13:17,300 --> 01:13:20,819 are on the consent agenda and looks like most of those are 1648 01:13:20,819 --> 01:13:21,579 routine IT 1649 01:13:21,579 --> 01:13:25,039 maintenance contracts or the items we've discussed but 1650 01:13:25,039 --> 01:13:27,060 having said that any board 1651 01:13:27,060 --> 01:13:30,380 members want an item pulled 1652 01:13:38,939 --> 01:13:57,699 yes no I would like item I pulled from the consent agenda 1653 01:13:57,699 --> 01:14:02,500 not for I don't know 1654 01:14:02,500 --> 01:14:05,149 if that means that it has to have a separate discussion 1655 01:14:05,149 --> 01:14:05,979 this is just because 1656 01:14:05,979 --> 01:14:12,270 I it would then if I pull it does it mean there has to be a 1657 01:14:12,270 --> 01:14:13,020 whole discussion 1658 01:14:13,020 --> 01:14:16,479 on it or it can just be voted on separately without a 1659 01:14:16,479 --> 01:14:17,619 discussion okay 1660 01:14:17,619 --> 01:14:22,779 great thank you yeah then I would like any others all right 1661 01:14:22,779 --> 01:14:23,460 do we have a motion 1662 01:14:23,460 --> 01:14:33,060 to prove items a through H second all in favor I'm opposed 1663 01:14:33,060 --> 01:14:35,699 okay and then item I 1664 01:14:35,699 --> 01:14:39,579 you don't have a question you just want to separate vote 1665 01:14:39,579 --> 01:14:42,140 okay all right do we 1666 01:14:42,140 --> 01:14:53,010 have a motion to approve I to move all in favor I opposed 1667 01:14:53,010 --> 01:14:54,739 abstain abstain 1668 01:14:54,739 --> 01:15:02,510 abstaining okay all right items for individual 1669 01:15:02,510 --> 01:15:06,060 consideration item a 1670 01:15:06,060 --> 01:15:09,460 approval of the minutes does everybody had an opportunity 1671 01:15:09,460 --> 01:15:11,779 to review those any 1672 01:15:11,779 --> 01:15:18,010 changes and they stand approved as presented and item B 1673 01:15:18,010 --> 01:15:18,859 consider 1674 01:15:18,859 --> 01:15:24,210 recommending approval of contract with quality excavation 1675 01:15:24,210 --> 01:15:34,100 limited I guess 1676 01:15:34,100 --> 01:15:39,600 nobody wanted to see my presentation they all don't take it 1677 01:15:39,600 --> 01:15:43,500 personally gonna be 1678 01:15:43,500 --> 01:15:51,710 exciting so good morning I'm Chris Lutrick with DME and I 1679 01:15:51,710 --> 01:15:52,579 have a short 1680 01:15:52,579 --> 01:15:55,640 presentation here to highlight some of the information that 1681 01:15:55,640 --> 01:15:56,460 was provided in 1682 01:15:56,460 --> 01:16:02,409 your in your backup information there this is for IFB 6503 1683 01:16:02,409 --> 01:16:03,899 it's the Den energy 1684 01:16:03,899 --> 01:16:08,449 center phase two water and sewer improvements so today I'll 1685 01:16:08,449 --> 01:16:09,460 be going over 1686 01:16:09,460 --> 01:16:13,279 the public improvement requirements for the Den energy 1687 01:16:13,279 --> 01:16:14,979 center phase one waterline 1688 01:16:14,979 --> 01:16:18,649 summary that issues already come before the board and we've 1689 01:16:18,649 --> 01:16:20,140 already completed 1690 01:16:20,140 --> 01:16:24,079 that project phase two water and sewer project map and that 1691 01:16:24,079 --> 01:16:24,779 's probably will I'll 1692 01:16:24,779 --> 01:16:27,899 do the most discussion and kind of show you where 1693 01:16:27,899 --> 01:16:29,579 everything is is that the bid 1694 01:16:29,579 --> 01:16:32,399 summary and any questions and feel free to stop me at any 1695 01:16:32,399 --> 01:16:33,340 time if you have a 1696 01:16:33,340 --> 01:16:39,939 question the dead energy center located out west of the 1697 01:16:39,939 --> 01:16:41,859 airport had some through 1698 01:16:41,859 --> 01:16:47,140 the through the the design review portion of the project 1699 01:16:47,140 --> 01:16:47,819 some public 1700 01:16:47,819 --> 01:16:50,979 improvements came up so of course she needs sanitary sewer 1701 01:16:50,979 --> 01:16:51,819 and water at the 1702 01:16:51,819 --> 01:16:55,539 plant so the the first item here is a looped city water 1703 01:16:55,539 --> 01:16:56,899 main to feed the plant 1704 01:16:56,899 --> 01:17:00,760 fire loop so what we had is the dinner just any your energy 1705 01:17:00,760 --> 01:17:01,659 center is located 1706 01:17:01,659 --> 01:17:03,670 an area where the city does not have a lot of 1707 01:17:03,670 --> 01:17:05,260 infrastructure it's it's right on 1708 01:17:05,260 --> 01:17:10,029 the on the western edge of the city's resources so this 1709 01:17:10,029 --> 01:17:11,699 loop loop requirement 1710 01:17:11,699 --> 01:17:15,470 will provide water from two directions and a key component 1711 01:17:15,470 --> 01:17:16,300 of that is it 1712 01:17:16,300 --> 01:17:19,359 eliminated the need for a large diesel fired fuel pump at 1713 01:17:19,359 --> 01:17:20,420 the Denton energy 1714 01:17:20,420 --> 01:17:23,970 center so without a looped water main feed we would have 1715 01:17:23,970 --> 01:17:25,060 had to put a very 1716 01:17:25,060 --> 01:17:29,710 large water tank and a fire pump so in the event of a fire 1717 01:17:29,710 --> 01:17:30,899 that system would 1718 01:17:30,899 --> 01:17:35,489 kick in to to put out the fire a city water main tap for 1719 01:17:35,489 --> 01:17:37,140 the plants raw water 1720 01:17:37,140 --> 01:17:41,159 so that's part of phase two that will provide the potable 1721 01:17:41,159 --> 01:17:42,939 water supply wash 1722 01:17:42,939 --> 01:17:47,220 down water and cooling water for the plant and then finally 1723 01:17:47,220 --> 01:17:48,340 the connection to 1724 01:17:48,340 --> 01:17:51,470 the sanitary sewer so there's showers bathrooms other 1725 01:17:51,470 --> 01:17:52,579 facilities for the 1726 01:17:52,579 --> 01:17:56,859 workers at the plant so it needed a sewer connection for 1727 01:17:56,859 --> 01:17:59,100 that phase one 1728 01:17:59,100 --> 01:18:02,220 waterline summary vertical construction of the Denton 1729 01:18:02,220 --> 01:18:03,180 energy center required 1730 01:18:03,180 --> 01:18:06,890 fire water to be on site so when we analyzed the project 1731 01:18:06,890 --> 01:18:08,140 and as you'll see 1732 01:18:08,140 --> 01:18:11,659 on the next slide getting water to the plant was was was a 1733 01:18:11,659 --> 01:18:13,180 pretty big task so 1734 01:18:13,180 --> 01:18:17,369 the project was divided into two phases phase one was a the 1735 01:18:17,369 --> 01:18:19,140 shorter phase and it 1736 01:18:19,140 --> 01:18:22,600 was less complex so we brought that to the board that was 1737 01:18:22,600 --> 01:18:23,460 an RFP that was 1738 01:18:23,460 --> 01:18:27,210 awarded to Wilson contractors out of Denton construction 1739 01:18:27,210 --> 01:18:28,220 was completed in 1740 01:18:28,220 --> 01:18:32,439 early May 2017 and the big thing was it allowed us it kept 1741 01:18:32,439 --> 01:18:33,500 our plan on schedule 1742 01:18:33,500 --> 01:18:37,439 so we got the the fire water loop pressurized and we were 1743 01:18:37,439 --> 01:18:38,180 able to go 1744 01:18:38,180 --> 01:18:42,180 vertical with the building as scheduled 1745 01:18:47,340 --> 01:18:50,930 okay so to orient you here like I said we're west of west 1746 01:18:50,930 --> 01:18:52,420 of the airport you 1747 01:18:52,420 --> 01:18:57,140 can see the airport down here this is Jim Crystal Road 380 1748 01:18:57,140 --> 01:18:58,060 would be to the 1749 01:18:58,060 --> 01:19:01,920 north a couple miles and I 35 would be to the east a couple 1750 01:19:01,920 --> 01:19:03,500 miles so we'll 1751 01:19:03,500 --> 01:19:06,159 start with phase one it's the yellow line down here at the 1752 01:19:06,159 --> 01:19:07,060 bottom so we made 1753 01:19:07,060 --> 01:19:11,119 a connection on Tom Cole Road to an existing water main 1754 01:19:11,119 --> 01:19:12,539 right off the edge 1755 01:19:12,539 --> 01:19:16,729 of the airport property and we came on to the city's 1756 01:19:16,729 --> 01:19:18,619 property and this yellow 1757 01:19:18,619 --> 01:19:23,300 line that I'm following is phase one so that was about 5, 1758 01:19:23,300 --> 01:19:25,739 000 feet of pipe and 1759 01:19:25,739 --> 01:19:29,989 that was completed in in May 2017 and then the blue line 1760 01:19:29,989 --> 01:19:31,180 here is the fire 1761 01:19:31,180 --> 01:19:34,300 water loop so we were actually we built to that point and 1762 01:19:34,300 --> 01:19:35,180 charged the fire water 1763 01:19:35,180 --> 01:19:39,829 loop and construction continued so on phase two we have the 1764 01:19:39,829 --> 01:19:41,420 sanitary sewer so 1765 01:19:41,420 --> 01:19:44,949 that's the Scion line here so it comes it connects to the 1766 01:19:44,949 --> 01:19:46,939 plant facilities near 1767 01:19:46,939 --> 01:19:51,010 the water connection point run south and then continues 1768 01:19:51,010 --> 01:19:53,140 over across the airport 1769 01:19:53,140 --> 01:19:56,600 so to the east side of the airport so we had to we had to 1770 01:19:56,600 --> 01:19:58,060 coordinate this with 1771 01:19:58,060 --> 01:20:02,239 the FAA and the Dent Enterprise Airport we have some 1772 01:20:02,239 --> 01:20:04,420 specific construction 1773 01:20:04,420 --> 01:20:07,869 requirements safety requirements it must be met times a day 1774 01:20:07,869 --> 01:20:09,140 that we can work to 1775 01:20:09,140 --> 01:20:14,079 comply with the FAA's regulations and you also notice like 1776 01:20:14,079 --> 01:20:15,380 any developer when 1777 01:20:15,380 --> 01:20:19,090 you put in any kind of public works you have to build for 1778 01:20:19,090 --> 01:20:20,300 the future so this 1779 01:20:20,300 --> 01:20:23,390 line that runs to the south extends the sanitary sewer to 1780 01:20:23,390 --> 01:20:24,779 the property line so 1781 01:20:24,779 --> 01:20:28,939 developer would develop this track to the south would have 1782 01:20:28,939 --> 01:20:29,779 access to the 1783 01:20:29,779 --> 01:20:36,340 sanitary sewer so on to phase two waterline so we're going 1784 01:20:36,340 --> 01:20:36,979 to start here 1785 01:20:36,979 --> 01:20:41,380 and end up here so as you can tell it's going to be a very 1786 01:20:41,380 --> 01:20:43,140 very simple project 1787 01:20:43,140 --> 01:20:48,710 this is a 12 inch water line we'll connect to the to phase 1788 01:20:48,710 --> 01:20:50,220 two and it'll come 1789 01:20:50,220 --> 01:20:54,180 up north of the plant extend over to the property line and 1790 01:20:54,180 --> 01:20:55,460 run to just south of 1791 01:20:55,460 --> 01:20:59,420 Jim Crystal so again you'll notice we carry the utility to 1792 01:20:59,420 --> 01:21:00,420 the to the western 1793 01:21:00,420 --> 01:21:03,880 edge of the property for future development along Jim 1794 01:21:03,880 --> 01:21:05,199 Crystal it will 1795 01:21:05,199 --> 01:21:08,659 then turn to the east and we'll stay just south of the Jim 1796 01:21:08,659 --> 01:21:09,619 Crystal right away 1797 01:21:09,619 --> 01:21:17,130 and it'll carry continue all the way over to Mosh Branch so 1798 01:21:17,130 --> 01:21:19,140 being that we 1799 01:21:19,140 --> 01:21:22,119 have a deadline on the plant we've asked the contractor to 1800 01:21:22,119 --> 01:21:23,140 start on the sanitary 1801 01:21:23,140 --> 01:21:26,850 sewer and in a second crew we'll start here in this red 1802 01:21:26,850 --> 01:21:28,300 circle and we'll build 1803 01:21:28,300 --> 01:21:34,529 up to the the plants tab so what that allows us to do is be 1804 01:21:34,529 --> 01:21:36,140 ready to to 1805 01:21:36,140 --> 01:21:39,600 operate the plant in the spring and it takes some pressure 1806 01:21:39,600 --> 01:21:40,739 off the contractor 1807 01:21:40,739 --> 01:21:43,609 to build to finish this loop all the way over here so with 1808 01:21:43,609 --> 01:21:44,380 this initial 1809 01:21:44,380 --> 01:21:48,369 construction we'll be able to to give raw water to the 1810 01:21:48,369 --> 01:21:50,539 plant any questions I 1811 01:21:50,539 --> 01:21:54,000 know that was a lot can you say more about the the future 1812 01:21:54,000 --> 01:21:54,420 development 1813 01:21:54,420 --> 01:22:01,270 expected around Jim Crystal no that the if there is so kind 1814 01:22:01,270 --> 01:22:02,739 of a general thing 1815 01:22:02,739 --> 01:22:05,850 that we've done we've done it on McKinney Street substation 1816 01:22:05,850 --> 01:22:06,260 is any 1817 01:22:06,260 --> 01:22:10,449 developer that comes in and develops a track of land so say 1818 01:22:10,449 --> 01:22:12,060 the the water line 1819 01:22:12,060 --> 01:22:15,180 is just to your east you can't just build the line to your 1820 01:22:15,180 --> 01:22:16,699 facilities what 1821 01:22:16,699 --> 01:22:18,619 you have to do is you have to continue that on to the next 1822 01:22:18,619 --> 01:22:19,220 property line so 1823 01:22:19,220 --> 01:22:22,779 that's a way that cities like Denton they get public 1824 01:22:22,779 --> 01:22:24,539 infrastructure built so 1825 01:22:24,539 --> 01:22:28,010 it's the cost of the developer to carry the the public 1826 01:22:28,010 --> 01:22:29,420 water line to the edge of 1827 01:22:29,420 --> 01:22:33,069 their property so any future there's houses out there then 1828 01:22:33,069 --> 01:22:33,979 they would be I 1829 01:22:33,979 --> 01:22:36,970 mean it's once we're done with it it's a it's a city asset 1830 01:22:36,970 --> 01:22:38,600 so we turn it over to 1831 01:22:38,600 --> 01:22:41,560 the water department and and we're just building it for 1832 01:22:41,560 --> 01:22:43,220 them in essence okay yes 1833 01:22:43,220 --> 01:22:47,489 I understand I was just wondering if there was specific 1834 01:22:47,489 --> 01:22:48,500 development that you 1835 01:22:48,500 --> 01:22:51,960 know ma'am I would know okay thank you thank you in case 1836 01:22:51,960 --> 01:22:53,020 there is they'll have 1837 01:22:53,020 --> 01:22:57,930 it though I was stuff out there anything else yes sir and I 1838 01:22:57,930 --> 01:22:59,460 stepped out for a 1839 01:22:59,460 --> 01:23:02,550 minute so maybe I missed this but the recommendation is for 1840 01:23:02,550 --> 01:23:03,500 the alternative 1841 01:23:03,500 --> 01:23:08,010 bid is there yes sir when we when we set this up we we got 1842 01:23:08,010 --> 01:23:10,020 with the city water 1843 01:23:10,020 --> 01:23:13,479 department and so they asked to include an upsize as the 1844 01:23:13,479 --> 01:23:14,819 main bid so I believe 1845 01:23:14,819 --> 01:23:19,159 Tim I think it's starting here and it's the the 16 inch 1846 01:23:19,159 --> 01:23:20,899 pipe correct from here 1847 01:23:20,899 --> 01:23:26,739 yeah to here would be upsized to 20 inch so the the main 1848 01:23:26,739 --> 01:23:28,539 bid and was for the 20 1849 01:23:28,539 --> 01:23:32,109 inch pipe and then an alternate bid is for the 16 inch pipe 1850 01:23:32,109 --> 01:23:33,020 so the way that 1851 01:23:33,020 --> 01:23:37,600 works is DME would pay for the 16 inch portion and then the 1852 01:23:37,600 --> 01:23:38,020 difference between 1853 01:23:38,020 --> 01:23:42,300 the 16 inch and the 20 inch the water department has funds 1854 01:23:42,300 --> 01:23:43,340 an upsize charge 1855 01:23:43,340 --> 01:23:46,380 fund that they would fund that part of it so they're gonna 1856 01:23:46,380 --> 01:23:47,420 go ahead and do it no 1857 01:23:47,420 --> 01:23:51,939 sir they as in the write-up mr. Fisher determined that the 1858 01:23:51,939 --> 01:23:53,539 cost for the 1859 01:23:53,539 --> 01:23:58,479 upsize was was high per foot and so he elected not to ups 1860 01:23:58,479 --> 01:24:00,100 ize and go that so 1861 01:24:00,100 --> 01:24:03,229 therefore the alternate bid is what will be constructed 1862 01:24:03,229 --> 01:24:05,460 okay 1863 01:24:05,460 --> 01:24:15,630 all right anything else any other questions do we have a 1864 01:24:15,630 --> 01:24:17,939 motion no okay 1865 01:24:17,939 --> 01:24:24,979 did second all in favor all right I opposed abstain abstain 1866 01:24:24,979 --> 01:24:28,420 okay well thank 1867 01:24:28,420 --> 01:24:38,859 you for your time thank you ACM update thank you in your 1868 01:24:38,859 --> 01:24:40,619 packet there are 1869 01:24:40,619 --> 01:24:44,399 several items that are included for the ACM update we've 1870 01:24:44,399 --> 01:24:46,739 included a a an article 1871 01:24:46,739 --> 01:24:50,810 that was provided by PS Aurora to recognize didn't for its 1872 01:24:50,810 --> 01:24:52,500 efforts we've 1873 01:24:52,500 --> 01:24:55,319 included some previous reports that were requested by the 1874 01:24:55,319 --> 01:24:56,500 board members website 1875 01:24:56,500 --> 01:25:00,250 analytics in there as well if you'd like to take a look at 1876 01:25:00,250 --> 01:25:01,300 that the other thing 1877 01:25:01,300 --> 01:25:06,460 too is some board members had requested to give the board a 1878 01:25:06,460 --> 01:25:08,140 heads up or a future 1879 01:25:08,140 --> 01:25:10,779 notice regarding consult consultants as they would come 1880 01:25:10,779 --> 01:25:11,380 forward for 1881 01:25:11,380 --> 01:25:14,840 presentations and an upcoming board meeting we thought we'd 1882 01:25:14,840 --> 01:25:15,500 take that step 1883 01:25:15,500 --> 01:25:19,949 for further by including a future agendas worksheet in your 1884 01:25:19,949 --> 01:25:20,979 agenda so that 1885 01:25:20,979 --> 01:25:25,090 if you can see if you were to click on that link it does 1886 01:25:25,090 --> 01:25:26,739 not it has future dates 1887 01:25:26,739 --> 01:25:30,199 it's not currently populated we'll be working to populate 1888 01:25:30,199 --> 01:25:31,979 those things so it'll 1889 01:25:31,979 --> 01:25:35,439 be an effort upon staff to plan obviously plan ahead and 1890 01:25:35,439 --> 01:25:35,819 incorporate 1891 01:25:35,819 --> 01:25:38,779 that for future board meetings so that way it gives the 1892 01:25:38,779 --> 01:25:40,020 board members an idea 1893 01:25:40,020 --> 01:25:42,840 of what's coming forward whether it's the next board 1894 01:25:42,840 --> 01:25:44,100 meeting or a future board 1895 01:25:44,100 --> 01:25:46,579 meetings and please keep in mind that those things do come 1896 01:25:46,579 --> 01:25:47,300 do are subject to 1897 01:25:47,300 --> 01:25:51,890 change based on consultants or bid availability and things 1898 01:25:51,890 --> 01:25:52,539 of that nature 1899 01:25:52,539 --> 01:25:55,260 but just to kind of give you an idea of what's what's to 1900 01:25:55,260 --> 01:25:56,619 come in future board 1901 01:25:56,619 --> 01:26:01,489 meetings and then the last thing I would like to say is 1902 01:26:01,489 --> 01:26:02,539 where's two more things 1903 01:26:02,539 --> 01:26:06,350 one thing is I did notice on the new business matrix item 1904 01:26:06,350 --> 01:26:07,859 number seven there 1905 01:26:07,859 --> 01:26:12,100 was supposed to be a memo for ordinance on right of way in 1906 01:26:12,100 --> 01:26:13,420 person your right of 1907 01:26:13,420 --> 01:26:16,260 entry I was mistaken I thought that was going to be 1908 01:26:16,260 --> 01:26:17,180 included in this meeting 1909 01:26:17,180 --> 01:26:20,130 and it's we'll have a memo for the board in the next 1910 01:26:20,130 --> 01:26:21,659 meeting so I apologize on 1911 01:26:21,659 --> 01:26:27,890 that error for making that's fine this covers some I mean I 1912 01:26:27,890 --> 01:26:28,500 would like to see 1913 01:26:28,500 --> 01:26:32,189 that okay the right of entry to you okay but this covers so 1914 01:26:32,189 --> 01:26:32,739 much that's 1915 01:26:32,739 --> 01:26:36,199 connected with that okay okay well we'll still go ahead and 1916 01:26:36,199 --> 01:26:36,779 include the right of 1917 01:26:36,779 --> 01:26:42,520 entry component and the last item just on the new business 1918 01:26:42,520 --> 01:26:43,340 matrix item number 1919 01:26:43,340 --> 01:26:48,359 12 there was requests made about having all proposed 1920 01:26:48,359 --> 01:26:49,699 expenditures to be brought 1921 01:26:49,699 --> 01:26:53,779 forward under individual consideration and and I think from 1922 01:26:53,779 --> 01:26:54,739 staff perspective 1923 01:26:54,739 --> 01:26:57,819 we'd like to have a conversation with the pub as a whole to 1924 01:26:57,819 --> 01:26:58,739 get some guidance 1925 01:26:58,739 --> 01:27:01,510 on that and certainly like today there are a number items 1926 01:27:01,510 --> 01:27:02,579 that were routine in 1927 01:27:02,579 --> 01:27:06,130 nature that were that were approved by consent and but we 1928 01:27:06,130 --> 01:27:07,619 want to make sure that 1929 01:27:07,619 --> 01:27:11,369 we're appropriately populating the agenda in accordance 1930 01:27:11,369 --> 01:27:11,939 with the with the 1931 01:27:11,939 --> 01:27:15,470 board's wishes so if those things are so we'd like to bring 1932 01:27:15,470 --> 01:27:16,699 a work session to you 1933 01:27:16,699 --> 01:27:20,409 if you if you see fit about that just to get direction from 1934 01:27:20,409 --> 01:27:21,460 the board whether 1935 01:27:21,460 --> 01:27:25,180 it's to continue the methodology that we've been doing to 1936 01:27:25,180 --> 01:27:26,539 incorporate those 1937 01:27:26,539 --> 01:27:30,189 routine nature items for consent or do you want to have 1938 01:27:30,189 --> 01:27:31,579 everything on individual 1939 01:27:31,579 --> 01:27:34,350 consideration we just want to get some guidance I'm not 1940 01:27:34,350 --> 01:27:35,420 interested in seeing 1941 01:27:35,420 --> 01:27:39,100 everything for individual consideration if it's a routine 1942 01:27:39,100 --> 01:27:40,539 maintenance type item 1943 01:27:40,539 --> 01:27:45,069 we had a previous discussion or a work session on it those 1944 01:27:45,069 --> 01:27:46,260 are the kinds of 1945 01:27:46,260 --> 01:27:50,029 things that I think should be on a consent agenda and maybe 1946 01:27:50,029 --> 01:27:50,979 it'd be helpful 1947 01:27:50,979 --> 01:27:54,979 if you tell us how you go about it and then get some 1948 01:27:54,979 --> 01:27:57,180 direction from the board 1949 01:27:57,180 --> 01:28:02,810 okay we can do that I wanted to thank you for bringing that 1950 01:28:02,810 --> 01:28:03,979 discussion to PUB 1951 01:28:03,979 --> 01:28:08,630 I'm looking forward to having that discussion and I see us 1952 01:28:08,630 --> 01:28:10,340 as a kind of a 1953 01:28:10,340 --> 01:28:13,989 vetting committee for council so I understand the council 1954 01:28:13,989 --> 01:28:15,060 doesn't have the 1955 01:28:15,060 --> 01:28:21,439 time to consider every single item and and we don't we don 1956 01:28:21,439 --> 01:28:22,819 't have the time to 1957 01:28:22,819 --> 01:28:27,319 spend an equal amount of time on every item but I think it 1958 01:28:27,319 --> 01:28:28,819 's definitely worth 1959 01:28:28,819 --> 01:28:31,579 discussing see if we want to put a price tag on it you know 1960 01:28:31,579 --> 01:28:32,739 to say anything over 1961 01:28:32,739 --> 01:28:36,739 50,000 even just to have somebody from staff say just a 1962 01:28:36,739 --> 01:28:37,699 reminder here's what 1963 01:28:37,699 --> 01:28:42,609 this is all about any questions now before you vote you 1964 01:28:42,609 --> 01:28:44,020 know that's that's 1965 01:28:44,020 --> 01:28:48,010 the kind of thing that I would like to see us discuss but I 1966 01:28:48,010 --> 01:28:48,859 'm just looking 1967 01:28:48,859 --> 01:28:51,579 forward to hearing what everyone else in this committee 1968 01:28:51,579 --> 01:28:52,939 thinks discussing it so 1969 01:28:52,939 --> 01:28:59,300 thank you thank you and I wanted under this item I think 1970 01:28:59,300 --> 01:29:00,500 that Barbara Russell 1971 01:29:00,500 --> 01:29:07,000 had previously been elected the secretary to this board and 1972 01:29:07,000 --> 01:29:08,060 under the 1973 01:29:08,060 --> 01:29:13,380 Charter we might need to look at that and then have this 1974 01:29:13,380 --> 01:29:14,859 board elect a 1975 01:29:14,859 --> 01:29:18,319 secretary okay we'll look into that right away okay thank 1976 01:29:18,319 --> 01:29:19,659 you does that mean 1977 01:29:19,659 --> 01:29:23,130 that she's the one who would take the notes no no no no you 1978 01:29:23,130 --> 01:29:24,380 just act as I know 1979 01:29:24,380 --> 01:29:29,180 the charter yeah yeah yeah no no we we have Kim for that we 1980 01:29:29,180 --> 01:29:30,180 have a blessing for 1981 01:29:30,180 --> 01:29:36,229 that okay then concluding items this is the area where 1982 01:29:36,229 --> 01:29:37,300 anybody from the public 1983 01:29:37,300 --> 01:29:49,600 are present here can bring up another item yes I wanted to 1984 01:29:49,600 --> 01:29:52,579 see some some data 1985 01:29:52,579 --> 01:29:59,369 on the in terms of topography geography you know district 1986 01:29:59,369 --> 01:30:03,899 by district the those 1987 01:30:03,899 --> 01:30:08,119 three credit categories by which deposits are required you 1988 01:30:08,119 --> 01:30:08,779 know I would 1989 01:30:08,779 --> 01:30:16,119 like to see a map of where the where clusters are of the 1990 01:30:16,119 --> 01:30:19,180 people who pay those 1991 01:30:19,180 --> 01:30:26,090 deposits versus you know the the 70% that doesn't it doesn 1992 01:30:26,090 --> 01:30:27,060 't have to be 1993 01:30:27,060 --> 01:30:31,710 extraordinarily detailed but I just want a sense of you 1994 01:30:31,710 --> 01:30:33,380 know areas I think that 1995 01:30:33,380 --> 01:30:37,960 would be helpful for all of us because well and I would 1996 01:30:37,960 --> 01:30:42,579 also like to see some 1997 01:30:42,579 --> 01:30:50,010 sort of you know census data on that specifically in terms 1998 01:30:50,010 --> 01:30:51,699 of race and 1999 01:30:51,699 --> 01:30:59,220 ethnicity I know that you know nationwide that that people 2000 01:30:59,220 --> 01:30:59,939 of color 2001 01:30:59,939 --> 01:31:06,689 tend to have lower credit ratings because of you know doing 2002 01:31:06,689 --> 01:31:07,859 part two I 2003 01:31:07,859 --> 01:31:10,430 mean things that are improving now you know we all remember 2004 01:31:10,430 --> 01:31:11,420 the subprime you 2005 01:31:11,420 --> 01:31:13,800 know the mortgage issues and all those things that on the 2006 01:31:13,800 --> 01:31:14,579 one hand have nothing 2007 01:31:14,579 --> 01:31:17,090 to do with utilities but that affects credit rating and 2008 01:31:17,090 --> 01:31:18,859 that affects this and 2009 01:31:18,859 --> 01:31:27,729 so I I would like to see that to to see exactly who who 2010 01:31:27,729 --> 01:31:30,260 this policy is is 2011 01:31:30,260 --> 01:31:37,100 affecting so I think that would be helpful then I I assume 2012 01:31:37,100 --> 01:31:39,220 this is more kind 2013 01:31:39,220 --> 01:31:44,619 of question that the the the issue of the contract with 2014 01:31:44,619 --> 01:31:47,380 interfaith for plus one 2015 01:31:47,380 --> 01:31:52,140 she mentioned that that this is me is coming up for renewal 2016 01:31:52,140 --> 01:31:53,859 in December so is 2017 01:31:53,859 --> 01:31:57,380 that something that will just that will just come before us 2018 01:31:57,380 --> 01:31:59,859 and then agenda yeah 2019 01:31:59,859 --> 01:32:03,449 I don't have to do anything to request that okay great I'll 2020 01:32:03,449 --> 01:32:04,739 be interested for a 2021 01:32:04,739 --> 01:32:10,720 discussion on that and to tag on that I'd like to see a 2022 01:32:10,720 --> 01:32:11,979 work session on that 2023 01:32:11,979 --> 01:32:15,960 prior to a vote so that we can provide a little more 2024 01:32:15,960 --> 01:32:18,779 feedback yes yeah I agree 2025 01:32:18,779 --> 01:32:30,119 yeah I agree and I you know I hope we you know continue 2026 01:32:30,119 --> 01:32:31,460 this conversation 2027 01:32:31,460 --> 01:32:34,479 about this this policy I believe it's going before councils 2028 01:32:34,479 --> 01:32:36,100 is that right yeah 2029 01:32:36,100 --> 01:32:43,829 so I I really think that we need to have I mean most of our 2030 01:32:43,829 --> 01:32:45,180 council really needs 2031 01:32:45,180 --> 01:32:49,689 to hear from the citizens who are affected by these these 2032 01:32:49,689 --> 01:32:51,100 policies so you 2033 01:32:51,100 --> 01:32:54,520 know what what the car what is ice as I see it the cost is 2034 01:32:54,520 --> 01:32:55,739 of this you know half 2035 01:32:55,739 --> 01:33:01,750 a million in in savings because I hear all kinds of stories 2036 01:33:01,750 --> 01:33:02,779 and I I don't think 2037 01:33:02,779 --> 01:33:05,430 everybody is necessarily hearing those stories so it'd be 2038 01:33:05,430 --> 01:33:06,300 great to be able to 2039 01:33:06,300 --> 01:33:11,159 have people come in and tell their stories to council can 2040 01:33:11,159 --> 01:33:12,659 we have pub doesn't 2041 01:33:12,659 --> 01:33:21,779 have public hearings right is that yeah so thank you 2042 01:33:21,779 --> 01:33:23,979 anything else all right 2043 01:33:23,979 --> 01:33:30,979 motion to adjourn all favor