May 19, 2021 Mobility Committee on 2021-05-19 9:00 AM

Thank you. Good morning and welcome to this meeting of the mobility committee of the city of Denton. Seeing that we have a quorum, we have a sort of a mini quorum. We have two council members and a vacancy yet to be filled, but we are prepared to move forward. At this time, we will call for a motion. With our items for individual considerations, starting with item A, consider approval of the minutes of April 21st, 2021. I will entertain a motion. I move approval of the minutes. I heartily second. All in favor, say aye. Aye. The minutes are approved. Item B, we will open now, receive a report and hold a discussion regarding updates from the Denton County Transportation Authority. Good morning. Can everyone hear me? Yes. Okay. Excellent. Well, first, I want to thank you all for having me this morning, but second, I just want to apologize that we were unable to attend last month. We had a board meeting conflict and the board meeting ran long. We do apologize for not being able to attend. Thank you for allowing us to present this information today. I have a very long presentation and in full transparency, we have been in the throes of public involvement the last three weeks and we have since revised the presentation and cut it in half. We're presenting the long one to you, but just so that you know, in all of our public involvement, we're actually presenting a shorter, more concise version, but there's still merit in the long version today. I do want to share that with you. Again, this proposed service is a board led initiative that staff has been executing. As you know, the travel patterns around the world are really changing. This is the DCTA board's kind of method of addressing that response to change and looking at different ways to provide transit service, but that's why we're in the public involvement period. We're here to collect as much feedback as possible. As I mentioned before, our staff is all throughout our member cities as well as the county collecting feedback, doing presentations. So, again, we are open for anybody listening. I just want to make it very clear that this is the time to provide your feedback if you have any. I mean, that is our responsibility, and so we are open and welcome to all feedback. So, I believe I have enough time to do a presentation. >> I believe it, too. >> Nicole, are you wanting us to pull up your presentation and run it for you? >> Yes, please. That would be great. >> Okay. Wait just one minute and let us get to it. >> Okay. >> Are you sure you want all our feedback? You're going to get a lot today. >> That's okay. I'm prepared. We spend all day every day answering questions and collecting feedback, and we are open to it all. >> Okay. >> Rebecca, I'm happy to pull it up on my end, if that's easier. I have the modified version. >> Nicole, I think that would be fabulous. >> Can I go through the modified version, which is just a condensed version of what was in the packet? >> My experience with PowerPoint is that it mostly serves to remind the speaker what you intended to say. So, my opinion is if it works for you, we'll just listen to you. >> Okay. Perfect. >> I have it pulled up if you want me to share. >> I think if I could do the -- if I could share this condensed version, I am sure that the attendees today would appreciate that. >> And, you know, maybe at a later point, I'm wondering if there's some way that -- if you want the longer version to kind of be added into like a public record so that people can look at it, is there a way to do that? >> It should be in your packet. The link in the agenda -- >> It is, yes. >> Okay. Great. >> Okay. So, can everybody see this? >> You can see the agenda. You can link to it. >> All right. Can everyone see this? You can. Okay. Perfect. Okay. >> Yeah. >> So, I'm just going to kind of give you a high-level overview of GoZone. I recognize that the conversation is a little bit more important, the direct questions are, and so, I mean, obviously, I'll be here to kind of answer any of those questions that you have. But a little bit about GoZone. So, it is a zone-based on-demand service that uses an app for booking. So, it operates much like an Uber or a Lyft. But the difference is, is that it is solely for the use of the participants within a zone. So, whereas an Uber and a Lyft, you could, you know, use it anywhere. These vehicles, these drivers in this app is specifically for use within a designated zone. As the DCT board has proposed, it is replacing the majority of fixed route service and we'll talk about that in a little bit later in a bit more depth. But I did want to mention that this proposed service expands the existing service area that we currently offer today with fixed route, and it also increases the service hours that we are providing. And then, you know, it has a lot of benefits, right? So, from a business perspective, sure, you know, it is a more efficient service. But from a rider perspective, that's where the service, you know, really has a lot of benefits. It really improves the rider experience from start to finish. And all of the vehicles are, you know, going to be equipped to handle, you know, bikes. A select number of the vehicles will be available to handle wheelchairs. As I mentioned before, it extends our existing service area and it also shrinks the wait time that people are waiting to catch the next vehicle. Through a request for proposal process with, you know, that our board conducted, they have decided to partner with River North Transit or VIA to provide this service. And so, you know, VIA has more than 200 partners across six continents. We have done quite a bit of research throughout that RFP process as far as, you know, contacting partners that VIA has to see like what are the pros, what are the cons of going with the service. You know, two of their partners are right in our neighborhood. So Trinity Metro uses them currently as well as the city of Arlington. The fleet and the stops will change. I think from a visual perspective, this is kind of a really key note. So we will be moving away from the large branded vehicles, the buses. Obviously, our UNT shuttles will still operate. But from a fixed route perspective, we'll be going away from the buses and moving toward a DCTA branded Chrysler Pacifica. So it will still be branded. It will not be an individual's car. It is a dedicated fleet specific to a zone branded for DCTA. It allows for six passengers without a wheelchair. With a wheelchair, you can get two additional passengers in the vehicle. And there will be 30 vehicles that will be assigned for this first phase of the service. And then we will go away from designated stops and move to what VIA calls virtual stops. And so basically virtual stops are located at any street corner, any place that's safe for a vehicle to pull over and for a passenger to get on. And so I always like to use the example of if I'm sitting on a bench in the city and my closest bus stop is three blocks away, you would have to walk the three blocks. But with this GoZone service, you could sit on that bench. You could bulk your ride. You could stay on that bench. And the app itself would show you the closest street intersection that you need to go to in order to get straight into your vehicle. So it offers a little bit more. Yes, ma'am? >> Oh, sorry. Can I ask a couple questions about this slide? Okay. Okay. Great. And I guess I'll -- >> Hang on. Just a question. Do we need to take the slides down when members speak? Question for counsel? >> Yes. That would be best. Thank you. >> Okay. >> Okay. >> Let me stop, Shini. >> Sorry to add a technology problem. >> That's okay. Good. My technical expertise has increased over the last year. So I'm going to ask this one later. So I was wondering -- and this is a question I've had for some time, but it always gets lost in my -- you know, I always have so many questions, and I decide I'm going to ask this one later. Excuse me. This is about the vehicles. So who owns the vehicles? Is it VIA or DCTA? And, you know, say -- so this is a trial period. You know, say it's decided that this doesn't work or they want to switch -- or there's a decision to switch to some other vehicles. You know, who has ownership of these vehicles? >> Sure. So specifically for that reason and to allow VIA and DCTA to be as flexible as possible, these vehicles are actually through a lease agreement. And so that enables them to scale the vehicles up or scale the vehicles down as needed or you can swap out vehicles if necessary. DCTA also retains fleet, what we call them a cutaway. It's a non-CDL operated vehicle. It's the small white bus that you see on the road. We also -- VIA has the capability to integrate our vehicles into their service delivery so that if we see through this real-time data that there's just a ton of frequency along one particular area or one particular hub, we could make the -- almost a real-time switch to some of the vehicles. We could say we need to utilize either a larger vehicle or a DCTA-owned vehicle for that purpose. And so it gives us a lot of flexibility to scale up or down based on capacity. >> Okay. And so the lease is -- so DCTA is leasing these vehicles from VIA? >> It's actually VIA is leasing the vehicles. >> VIA is leasing the vehicles from Chrysler or -- >> So this particular contract is with Avis. But they have leasing partners that are beyond Avis. But for this particular program it's Avis. >> Okay. >> Just -- oh, sorry. I'm trying to make that up. >> So as far as -- so I'm imagining -- so a Denton resident and, you know, taxpayer listening and kind of wondering, so how much am I paying for the vehicles? You know, how much is -- and I'm not asking you because I don't -- and I'm not asking you per taxpayer. But just, you know, how much is DCTA paying VIA to lease these vehicles from Avis? >> So -- >> Several degrees of separation, right? >> Sure. So the way that vehicle -- the way that VIA's pricing model is structured is that it's kind of an all-encompassing service hour rate. So we pay per service hour per vehicle. So any capital or the lease cost, that would all be included in that hourly rate. That hourly rate is actually cheaper, about $10 cheaper than what DCTA's service hour per vehicle rate is. >> Okay. >> So for us to operate it ourselves, it's actually cheaper for VIA to operate it. >> Okay. So thank you. So the cost is just all-inclusive. >> Correct. Yeah. The only things that we pay up front are any of the retrofit bike racks, and then also to make select vehicles within the fleet wheelchair accessible. We pay that up front. >> Okay. Thank you. And then my next question is about -- well, actually, I'll let Mayor Pro Tem, you go, and I'll remember. >> Yeah, I just wanted to ask Nicole if you have a preference whether we hold our questions to the end, or can we keep -- you want us to go like this just informally -- >> I'm flexible. >> Whatever works for you, I'm flexible. >> Well, okay. So obviously, we have an interest in asking as we go, so I'll keep going to ask whatever you want to ask. >> Thank you. And I don't plan to interrupt on that many slides, but for whatever reason, the questions about vehicles and the stops are questions that I always tend to leave to the end and decide that there's not enough time. So about the stops, both the go zone stops and then a virtual stop, you know, so you mentioned somebody waiting on a bench. You know, we've got, as you know already, there's an issue with not enough DCTA bus stops being covered from the elements, and also just ADA accessibility in terms of just ability to get on to access those stops. And so this, you know, leaves us with -- would seem to leave us with a similar, you know, and actually probably, you know, worst predicament where we've got, you know, a lot of street corners where there's not very good ADA accessibility and also where -- and I know you've got this access service, right, but also for anybody, you know, there's not protection from the elements. Will there be -- will any of these go stops be protected? And, you know, what's the -- if you could just kind of give your sense of how this approach to stops compares to the current situation as far as, you know, limited covered stops. >> Sure. So let me kind of answer this each question at a time. So regarding ADA accessibility, I'm going to kind of give you two answers. So one is that if a passenger is ADA qualified, meaning that they follow the federal qualification for, you know, ADA identification, you know, they can select that when they're booking a trip, whether they're doing it on the app or they're calling customer service to book their trip. They can self-select that they're ADA qualified. That means that the vehicle will actually go to their door. It's curb-to-curb service. So this is actually an improvement for, you know, ADA qualified folks who currently use our service and have to go to a bus stop and maybe where there isn't, you know, adequate infrastructure in place for them to get to the actual bus stop. So it is an improvement. Additionally, for those who are not ADA certified, because there are not designated stops, so almost anything can be a stop. Because there aren't designated stops, you can sit and wait for your ride wherever you want. If you want to do that inside your house or inside the store to stay out of the elements, you will see in real time on the app when the vehicle is arriving. And you could time your exit from a facility to literally just meet the vehicle out on the curb. So it almost allows you -- you don't have to be constrained to just the bus stops that DCTA has today. Almost anything could be a stop. >> Okay. So it doesn't -- so you mentioned corners. I was taking a very literally street corners. But it could be -- you could say, I'm inside the Walgreens University. It's raining. Can you pull up right at the door? >> I mean, I would have to check with VIA as far as like that level of specificity. But like certainly they can pull up to the curb. >> Okay. And is the -- so the door-to-door service, is that what you're going to be addressing here later as access, service, paratransit? Is that what that means? >> So it's kind of mixed. So currently today we offer access service for both ADA qualified and non-ADA qualified folks. Access service is extremely expensive because it's very low ridership. It is door-to-door service. And transitioning our access service over to VIA from a cost perspective and a service delivery perspective makes a lot of sense. It would be a lot cheaper to provide that level of access service. And the level of service that an ADA passenger would receive is much greater because of the vehicle type and because of the booking mechanism for access service. We have not uncovered all of the details, which is why we're saving that for our future phase. But all of the research that we've done in looking at their other partners who have done this and talking to the passengers that have transitioned over to a VIA-supported access service or paratransit service, all of the feedback has been extremely positive. And so we recognize that we want to do a little bit more work. We also want to make sure that we're doing direct one-on-one research with our current access passengers to make sure that they're comfortable with the move. And we didn't want that to get lost in this existing public involvement process. And so that's why we've separated it out. But the other hope was that this service really lends itself to an ADA-qualified service. So why book on DCTA's access when it might be more convenient to book on DCTA GoZone? And so we wanted to give those access passengers the choice. That they could use access, what works for them today, scheduling ahead of time. You know, we wanted to allow them to continue that. But we wanted to give them the flexibility to try something different that really might be more convenient. >> Okay. So this is really in a -- it's going to be for quite some time in a feedback, you know, transitional phase, it sounds like. But -- excuse me. But with hours and days, you know, will -- it appears be different than the regular, you know, GoZone hours and days. The fees will be different. >> That is correct. >> And there's -- there are fewer vehicles that can do this. So -- >> So we would be looking to add probably 8 to 10 vehicles to the fleet simply to address the access piece of it. So it would not -- adding the access phase in early 2022, we would be required to increase the number of vehicles that are wheelchair accessible to our fleet. And that number -- that estimated number right now is between 8 and 10 vehicles. >> Okay. And it would -- so it would cost more and be less, you know, available at a limited number of days and limited times? >> Correct. And so that's what we're working out right now. But again, the base service that we're looking to launch on September 7th really addresses a lot of those needs. And so we kind of feel like it gives folks who currently use access like a trial period to see if they like the service. And I think that that's great because then once -- if we launch service and then we're able to turn our attention to, you know, access passengers to focus on that phase, then they have had some time to be able to try the service and tell us what they like, what they don't like, what they would want to see in access service and get that real-time feedback. >> Okay. Thank you so much. And I promise I'm not going to be stopping like this. >> It's okay. >> There are 44 slides, though. I promise. >> My, you know, chair perspective on this is whatever, you know, we need to have the conversation. So it's fine with me if it goes kind of organically. I'll just have a comment and a question myself. My comment is -- I don't mean to sound ungrateful. I'm glad that access exists. But I don't think it's a super convenient service now. I think there's a lot of room for improvement. I think scheduling a day ahead is -- I don't live that way. You know? I mean, it's -- so I think, like I said, there's a lot of room for improvement. My question, since you're kind of going through the tick-tock of, you know, what is the experience to get a ride, what if you don't have a smartphone? A lot of people are transit dependent, you know, don't have income to support it and, you know. >> Yeah, absolutely. So our customer service department will be available to book trips by -- you can call in and they can book your trip or you can visit the DDTC and they can book your trip for you there. So it is -- it's fully -- we can book any trips for folks with or without a smartphone. >> So you need some kind of a phone. >> Correct. Yes. Or you could go in person to the DDTC. >> Okay. It's a little unlikely. I mean, right. How would you get there? I mean, that's maybe a -- you know, probably won't happen very often. But you could call from a land line phone. >> Correct. Correct. And we did -- we had extensive conversations with a lot of the social service agencies within our member cities to talk about that item specifically. So to talk about those who might not have like a data-rich phone or those who might need the unbanked population to make sure that, you know, what were the needs that they would have that we would need to integrate into our system to make sure that they were accounted for. One thing that I will share is that the majority of the social service agencies and primarily the homelessness organizations all reported that the majority of their clientele have smartphones. Which, I mean, I will be very honest, was a bit of a surprise to me. So because I kind of walked in with that concern to say like, hey, you know, we want to make sure that we're addressing this for you. >> Yeah, that's -- >> So we migrated from, you know, luxury to bare necessity. Yeah. >> Yeah. So -- but we did want to make sure that, you know, there may be people that have a data plan on their phone, but they're not comfortable using an app. So what do we do for those people? And that's why our customer service agents will have full access to the back end of the trip planning functionality, and they'll be able to book a trip for a person directly. >> Do you have sort of a sense of -- I guess maybe this is part of your trial, but what the demand would be on that -- on those lines and kind of what service level -- >> Sure. >> -- you maintain? How long do I wait on hold, right? >> Right. So as it is today, we take those existing -- we take those existing calls. So we operate two on-demand zones ourselves. So the Lewisville Lakeway zone and the DDTC evening on-demand zone, those two zones would actually be replaced with these designated go zones within the base service that we'll be showing you. And so they're currently taking calls right now to book trips. And so these calls would essentially just replace those trips. We are currently working with our contractor, the North Texas Mobility Corporation, to talk about customer service demands. Because this service would extend beyond existing hours today, we need to make sure that we offer customer service coverage during those hours of operation. And so we are in conversation right now with our contractor to talk about those customer service needs to ensure that there are customer service agents available when people call. >> I mean, do you have -- maybe it's too early to say, but do you have a targeted -- you know, targeted the whole time, you know, 90% of the calls to be answered within 30 seconds? >> Our customer service department does have some KPIs like that. So it would fall within those KPIs. I can certainly follow up. I mean, I have access to them. I can follow up after the meeting and let you know what those are. But I will tell you that call volumes, and especially due to COVID, have been increasing, like, very low. And so the bandwidth that our customer service team has is quite wide. You know, and again, that's something, too, that we can address in real time, that if all of a sudden we see a major influx, and we've done it before, we bring in, you know, like, temporary assistance to kind of help with that influx until we can hire somebody full-time. And, you know, we recognize that one of the priorities in this program is to enhance the customer experience. And if you're waiting on the call for a long time, that's not enhancing the customer experience. That's getting on a bad -- you know, starting your trip on a bad foot. And we don't want to do that. So that will be something that is managed in real time through our customer service department. But I can follow up with the actual KPIs. >> You know, I mean, I'm just sort of raising the point because that will become one of those potential, you know, points of failure unless it's very actively managed. >> Sure. >> Okay. Great. Thanks, Kari. >> Are we good for me to share my screen again? >> Yeah. >> Okay. >> For maybe a second or two, we'll see. >> That's okay. That's all right. Okay. So we'll go to this next slide. I want to talk about the GoZone fare structure a little bit. So right now what we're proposing is that we offer a six-month fare promotion, which basically trades out access to our fixed route with access to GoZone. So I mean, I'll use kind of an example here. So a local day pass is $3. It provides you service to -- you can get on UNT shuttles. You can get on the A train. You can get on Connect bus service, and you can get on our two on-demand zones. You can do that all day long. Basically what we would do is you would still buy a local day pass at $3, and you would have access to the A train. You would have access to UNT shuttle services. You would have access to routes three and seven, because those would be our two existing -- the two fixed routes that would remain. And then you would have access to GoZone. So we're basically just replacing the accessibility. There are a couple of variations here. So our original proposition was that if you were purchasing a day pass, you would get three or four one-ride credits on GoZone with that day pass. If you were to purchase a local AM/PM pass, which is only good for half of the day, you would get two one-ride credits on GoZone. In further discussion with VIA, they have proposed potentially looking at kind of providing all day service. So if you buy a local day pass, much like you could ride Connect service all day long as many times as you want, that you would be able to do the same thing with GoZone. So that is some additional feedback that we have received, and we are currently kind of talking about both options with the community to kind of say what would you prefer, what would work best for you so that we can pull all of that feedback together and really make a final recommendation to the board. So nothing is final on the fairs, but we do know that we don't want to modify the existing fair media type. We recognize that there are people out there that have passes. We need those passes to still work. You know, as Ms. Arbiter said, we are kind of in a beta test process with this. Like, we certainly don't want to wipe away old fares, create new ones, and then have to pull them back again. So we're integrating access to GoZone in our existing fair structure with one addition. We recognize that there are people that might not want a day pass or an AM/PM pass. Maybe they just want to use GoZone. And so we will be offering one ride credits at 75 cents each. So basically, if I wanted to go to the neighborhood Walmart, do my errands and come back home, it's going to cost me $1.50. And so that additional fare type will be available. So the booking process, which we've talked a little bit about... - Let's check this question there. - Oh, sure. Sorry, I can't see everything. - How long will this promotional period be? Is it the first six months? - It's the first six months. - Okay. - How much latitude do we have, Council, in terms of not taking the slides down for every quick answer? - I prefer that we did, but we can be flexible if it's a quick one. - Okay. So, Judge? - Sure. So it is for six months. The FTA allows us to offer a promotional period for a period of six months with the intent to collect data... - Let's take the slide down. I know it's, you know, we're being a little slavish about folks. - Sure, sure, sure. - But, you know, we're a government entity. - Okay. - That's what we do. - All right, there you go. So the FTA does allow you to do a six-month promotion with the intent to collect data from that promotion in order to put something final in place. So while that six-month promotional period would be in place, staff would be collecting real-time data based on what type of tickets people are purchasing, how they're using the system, in order to make a final recommendation to our board about the fare structure. It's very possible it could end up being the same, and we would just adopt that promotional fare structure. It's also possible that it could change based on user behavior. - Good. - Okay. - That's my partnership. Ready to move forward? Okay. - Okay. All right. Can you see that? - Yeah. - Okay, perfect. Okay. So we talked a little bit about the booking process. The easiest way to explain it, it is very similar to like an Uber or a Lyft process. You would set up an account on the GoZone app. It would be a DCTA GoZone branded app. It is specifically for DCTA. All you are going to see are DCTA GoZones. You would be able to look like you were on an Uber or a Lyft. You would be able to select your closest pickup point and drop-off point. You could see your driver heading to you. You can see when they are pulling up. Again, I mentioned before the convenience of like if it is raining, you know, staying indoors as long as you possibly can until you see the vehicle and go out there. So it has a lot of flexibility. It also gives you the opportunity to provide direct feedback about your driver. So at the end of your trip, it will pull up a screen to have you rate your driver. So if all of a sudden we receive a negative rating on a driver, then that's a notation to us that we need to look into that. And so that real-time feedback again is really important. The one thing I will say is that for somebody who doesn't have a smartphone, you don't need this app to navigate the process. You can book with your customer service. They can tell you where to stand. They can give you all of those directions. They can walk you through that trip planning. The difference is that you won't have these additional visuals in front of you. So there is a trade-off for calling in and booking your trip that way. But this is kind of the proposed process. This is not the proposed mock-up but this is the proposed process for this app. In addition, you will be able to purchase other DCTA for media. So say you decide I want the local day pass because I need to use GoZone to get to the A-Train. You can do all of that within this app. So you can purchase your local day pass. You can show that day pass. You can self-select in the booking process that you have a day pass that would be validated by the driver once you get into the vehicle. And then that pass is good. You can use it on other system modes as well. >> I think a quick question. I don't know if this would actually occur but could someone who had called in on a landline or any other phone conceivably also call in to rate their ride? >> Yes, absolutely. Yes. So there are several other methods for rating your ride. So you can call in directly to customer service. You can use our social media channels and then we also have a system called GoRequest which a lot of governmental entities use and that is a customer feedback tool which we promote quite heavily. And so that would be included in all of our information as well. But if you want to provide direct feedback on GoZone, please do it in this method. >> I'm sorry. I don't understand the tool. Is that also an online thing? >> GoRequest you can use on your phone, you can use it on a computer or you can call customer service and provide a comment. >> Yeah. I'm just looking after that constituency that is going to be using a phone. Okay. >> Absolutely. And yes, we can see it. >> All right. So we're looking at the three phase approach to launch the service. And the first phase of the service which would be slated for September 7th of this year is really the lion's share of the service. And so what we started with and we'll go through this in detail, what we started with is the base service. And the base service is what truly replaces fixed route service. So that was the first intent, is to create a service that replaced fixed route in a whole. Then the DCTA board said this is really cost effective. This is going to be a very convenient service. Are there ways that we can expand service offerings? And so they created what they called phase one add-ons. And so these are all additional service levels that we don't currently offer today that are being proposed to launch with the base service on September 7th. Then we have two additional phases. And that's phase two A and phase two B. So phase two A is the addition of Castle Hills and our access paratransit service. And that's slated for early 2022. And then phase two B is the addition of late night, weekday hours. And that's truly just based on ridership and demand. And so we would slate to consider that in the summer of 2022. So these maps you're going to get very familiar with here. This is the base service that I talked about. This is where we started, where the board started. And they said if we were to create zone service to replace fixed route, what would it look like? And so these are the two zones that were created. There's the Denton Go Zone and then the Lewisville Highland Village Go Zone. Currently the way that this is set up is that the core hours would be Monday through Saturday. You would be able to book trips within the Denton Go Zone and then within the Lewisville Highland Village Zone using the A train as a connector between the two. So this is just kind of the replication of fixed route as it is today. I will say that the zone service is slightly larger than where we offer fixed route. So it already offers expanded service. The board also looked at some increased hours. So the hours differ a little bit. There's more hours of service than what we currently provide today. But when they saw the space level service, they said what can we do to add on to this to provide even more service to the community? And so that's where you get all of these phase one updates. These are phase one add-ons. And there's various components. So I'm going to try and walk through them. But certainly if you have any questions, let me know. So again, these phase one add-ons would launch on September 7th along with the base service. The first add-on that the board looked at is the Saturday hours extension. So currently service on -- and that bullet under Saturday hours extension should not say Friday. It should say Saturday. I apologize. But they looked at hours of service on Saturday and they don't end at 8 p.m. And they said for people that want to go out on the weekends maybe connect to the dark green line or go to a restaurant or some sort of, you know, a musical play in one of these zones, like things don't end at 8 p.m. on a Saturday. So they extended service on Saturdays from 8 p.m. to 11 p.m. They also looked at Sunday service. So currently we don't offer Sunday service. And they said wouldn't it be really nice if we could offer some Sunday service? And so they're proposing that on Sundays the zones would fully operate, but you would also be able to connect between the zones. So what you're seeing here on this map is you're seeing blue being the base service and the yellow being these add-ons. You would basically on a Sunday be able to travel via GoZone with a one-seat ride between any of these zones. They also looked at Denton specifically in the Demian neighborhood and said, you know, there's a great need for service in this neighborhood and we don't offer service there today. And so you'll see up there at the top of the map outlined in yellow. They extended the Denton GoZone to include this Demian extension as well as I believe there's a development, like a new neighborhood development within that zone as well. And so what you're seeing in yellow, that will kind of become the new boundary of the Denton GoZone. Specifically for Lewisville and Highland Village, they looked at commuter traffic. Lewisville and Highland Village have a high demand to bring workers into their communities. And we recognize that the A train frequency is not where it needs to be, but we're working to get there. And so they looked at how could we provide sustainable transportation to those who are coming into that zone and need to get to, you know, an early morning work day for shift work or whatnot. And so we've created, although the name is not very elegant, the Dart-Frankford Station to Lewisville-Highland Village GoZone. And basically what you'll see at the bottom of the map, there are two train icons. The one on the top is where the Frankfurt Station is. That does not connect to our A train, but it is closest to the Lewisville-Highland Village Zone. So we would create a hub at the Dart-Frankford Station that if people were taking the green line, they could get off at the Dart-Frankford Station, they could book a ride on GoZone, and it would take them to any location within the Lewisville Highland Village GoZone. And then in return, it would get them back. And so that service is only available Monday through Friday kind of during commuter peak hours. We also looked at growing the areas in Lewisville, so the Business 121 North Zone Expansion, which you'll see off to the right in yellow. Before you move on, could you pull up the Frankteloo or something like that? Just a suggestion. Carry on. I like that. A little bit of this and a little bit of that. Just marrying it up together. We'll consider that. So the Business 121 North Zone Expansion provides service to highly dense areas where there's some apartment as well as retail offerings. And so that would be considered an extension of the Lewisville Highland Village Zone. This would be the first time that you would see what we're calling intra-zone travel. So you could travel on a one seat ride anywhere between the Lewisville Highland Village Go Zone and anywhere within those yellow zones to the right, so the Business 121 North Zone. And then we're offering a guaranteed ride home expansion. And so this is provided Monday through Saturday for three additional hours after the base service ends. We have continually received feedback that the A train does not operate late enough. And so what we would do is say that you went to a Mavs game on a Saturday. You parked at an A train station. You took the A train to connect to the dark green line. You went to a Mavs game. The Mavs game goes into overtime. And so by the time you get back on the dark green line and you come back to Denton or, you know, to Denton County, the A train has stopped running. What do you do, right? That's the reason why a lot of folks don't use the A train late in the evening to do entertainment events. Well, this guaranteed ride home would allow you to come back to the Trinity Mill Station just like you would on the dark green line to connect to the A train. You could book yourself a Go Zone ride between those three hours of extension. So it's from 11 p.m. until 2 a.m. You'd be able to book a ride on Go Zone, and it would take you to one destination within any of the zones. So you could go from Trinity Mills to, you know, the Med Park Station in Denton if you wanted. You could go from Trinity Mills to your house. You could go Trinity Mills to a 7-Eleven. Whatever your final destination is, the difference is it's just a one-seat ride. So the core base service itself would not be operating. It would just be that ride home. And so these are the expansions that the DCTA board added to the proposal of Phase 1 specifically to provide additional service. I'll stop for questions because I anticipate that there will be questions on this. But if not, I can move on, but at least want to give you the opportunity. >> All right. Go ahead, Councilmember Arbiter. Anything on this slide? >> No. >> Okay. >> Just a comment. >> Go ahead, Councilmember Moutzer. >> Yeah, not a question. Just a comment. A 13-ride home is a great idea. >> Chair, I wanted to ask you a really quick question. Mr. Polster is going to have to sign off at 10 a.m. this morning. I know Nicole is in the middle of her presentation, and it may take a little bit longer. I wanted to see if you wanted to take an opportunity to pause with this presentation and allow Mr. Polster to make his presentation and then we could come back to Nicole's. >> Okay. I'm open to that. My serious question for John is can he do anything in 15 minutes or 14 minutes, whatever we've got left? >> He has told me he can. And so -- >> Is that all right, Nicole? >> Absolutely. I am here all day. >> Okay. I appreciate your flexibility. >> I apologize, Nicole. >> It's okay. >> Just know this may take a little bit longer and want to give you ample opportunity to take the presentation. >> Absolutely. >> You're all kinds of flexible today. So we're going to -- so I'll take this one. We'll open item C, receive a report and hold the discussion regarding city of debt and transportation mobility project status report. Mr. Polster. >> My apologies for the schedule conflict. I'm going to share the report and I will follow the same process. If you have any questions, I'll pull it down. Do you all see it? >> Yes, sir. >> Okay. So this is the city of Denton's transportation mobility project report. It covers all of the primarily on-system projects that city of Denton are involved in or interested in from a tex dot standpoint. We have general project summary sheet of what the projects are and who is -- when they are going to let and approximate dollar amounts. So you'll see this report covers about 2.6 billion dollars worth of roadway improvements in and around the city of Denton. First project that we cover is FM 2181 north-south. It's a section from where 2181 ends near 2499 and then moves forward up to Lillian Miller. We're widening it as a six- lane divided urban facility. For those new to the committee, this project was originally contracted to a different firm that went bankrupt and so the state had to re-let the project and Zachary was the low bidder and so it changed our schedule to a degree to accommodate the new time for the new contractor. When we have a report on a project that's under construction, we get a tex dot monthly project report. It tells who the project manager is, the contractor's superintendent for in this case Zachary. When the project began and here it shows anticipated completion date of March 22, it gives the current activity and right now if you've been out there you see we're doing subgrade work, doing a lot of lines, stabilization and as you dig up on an existing facility you'll always have various utility conflicts and so as we come across those we address them and we're continually making those changes and we are still on track for the March 22 completion date. The forward drive, we just had the ribbon cutting on this project on April 26th. It was somewhat apropos in the middle of our presentation the Union Pacific drove a train that would commemorate the opening of the project so that was interesting. So this project still has a few what we call closeout punch list items but essentially probably next month this will not be in your report because the road is open to traffic and essentially completed as far as the residents are concerned. The next big project is your Mayhill 35E project and again those new to the mobility infrastructure. When you envision what was at or is at loop 288 and 35 that has 10 lanes of traffic underneath the interstate. When Mayhill is done there will be 12 lanes of traffic underneath 35. We're also at Brinker we're adding bypass furnace roads so currently when you exit Mayhill to get to loop 288 you have to stop at the Brinker signal in both directions if you exit 288 to get to Mayhill you have to stop at the Brinker signal. This project will also include bypass furnace roads so if you exit for 288 and want to go to 288 we'll go straight over the Brinker structure and stop at loop 288 instead of the same one Brinker same and reverse going southbound. Currently we are in the process of acquiring the remaining parcels of land that we had to add because of those bypass ramps and we're working on utility relocations and if you drove by there you'll see that for example on James Wood they have already moved the parking lot and put up the SWP3 wall and they're clearing the right away in anticipation of this ready to let of June 23. And by the time we get to that point we'll have this thing completely funded. We currently have 62. Right now it says that it's 77 and the reason it's 77 is because we have to add in 4% per year for the let year so it's 4, 8, 12% but as we get closer to June 23 and actually let the project that dollar will go down consistent with what we believe the actual price is. Next project is the Dallas Center Improvements. This was the project where we're at Calloways and we were having some issues with traffic conflicts coming out of Calloways parking lot trying to get to the northbound furniture. City staff worked with TxDOT area office, put up those bollards and we think it's working pretty well right now and so we'll -- this project will stay on for a couple more iterations until we make sure that there's nothing else we need to do and then if we think we're good, we'll pull this off the report as well. Okay. 35E, 35, 35W merge. This is the two 35s in Denton and then all the way up to 77. This project, again, is fully funded. The difference between the two prices is the inflation that will come down as we move closer to let date. The last parcel that was needed to get to Denton was TxDOT. We had a contract that City of Denton, Denton County had to execute with TxDOT. That happened last week and we hand carried that contract to TxDOT and so all the right away is acquired and they are now moving into the utility relocation phase and there are significant coordination that is required for City of Denton and TxDOT in this corridor because the city has both -- TxDOT and TME and we were meeting regularly with TxDOT on accommodating those utilities with minimal impact to both the utility provider and adjacent property owners. And again, it's got a ready to let of June 22. For those that are new to the committee, the difference between the ready to let and the let date, the ready to let is when all of the environmental work is done, the right away is complete and utilities are ready to let when they come to their -- that particular year. January 25 is an administrative date. It's outside the four-year period. But when we get the project ready to let in June 22, these dollars are already available and will be moved up to the June 22 let date. So this project includes this area from the merge to 3/8, but in the interim we've got so much trauma associated with the merge and the traffic trying to get to 3/8 that City didn't work with, TxDOT, and this only shows the northern half of the exhibit because if we tried to show the whole exhibit, you wouldn't be able to see anything because it would be too small. But it's in reverse on the backside. So right now you have an off ramp that's right here that comes right onto the frontage road. If you want to install an on ramp out, install an on ramp, add pavement to the northbound portion of the frontage road to have a larger turning bay for the right turn lane, add additional lane for the U-turn, pull the nose of the intersection, make some changes there because currently right now you've got a U-turn, a left turn lane, a dual left and then a straight. And what we're going to do is have two dual lefts and two through when we're done. So you'll have four vehicles be able to go through the intersection at the same time while not blocking your right turn lane. So we'll put more traffic through the intersection. And on the southern part, we will take the on ramp and make it an off ramp so that if you want to get to 3/8, you'll exit just further south from this intersection and run the frontage road. In between those two ramps, we'll add an auxiliary lane between the ramps on the main lanes so there will be more capacity there. And we believe that this will alleviate the congestion that's there currently. And the plan is to let the project this July. And we believe that we'll get it done by January or maybe a little bit earlier because it's mostly just maintenance. So by the end of the year, hopefully we'll have this issue resolved. That $2.3 million was money that came from TechSite's maintenance. So all we had to do was provide the problem and TechSite provided the solution. >> January 22, it's on my calendar, Sean. >> Okay. Absolutely. All right. Further to the north, it's a smaller picture because it's a lot larger. This is a $800 million job that will again is ready in March of 2023 and when it's ready it will go. It takes it from the previous job of '77 all the way to the county line. It's going from the four-lane facility to a six-lane urban with continuous frontage roads. We're in the process of working on the utility, coordination with significant providers, and we are in the process of completing right-of-way acquisition. We should be done in a couple of months. And again, this project is fully in our interest. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. 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It's a lot of fun. It's a lot of fun. It's a lot of fun. It's a lot of fun. Yeah. I'm certain that's going to get a lot of community focus, that very question. And then also we're passing fairly lightly over the cut of four routes. I think that might need a little more explanation to the public because that's not obviously a good thing. Why wouldn't you test your way into that as well? We originally presented a proposal to the board that was more of a baby steps approach that even Bia's original proposal to the RFP was a very kind of what I would consider like a baby steps approach. It was kind of testing in certain areas, keeping certain at least half of the fixed routes. And through board discussion, and then we also had board workshops with each of our member cities as well as their representative on our board, that is how this final service plan came to exist. So everything that has been built on that first pass of a service plan has been through board and member city discussion. Well, if you take an input, my input would be they made a mistake. Seriously, I would say test your way in. You might end up in the same place, but you're going to be a lot more confident that you're serving the public better by doing it. And that really speaks to the public involvement process. That is why this is so important. This is why we extended the public involvement process to be much longer than it normally would be. I mean, it runs April 19 to June 25. We wanted to make sure that we were out in the community giving this presentation, having these conversations, so that we are collecting stakeholder, passenger, organizational feedback, and then our responsibility is to take that feedback back to the board. And if that feedback indicates that we need to make modifications to this plan, then it's our responsibility to make modifications to the plan based on this feedback. And so that's why it's so important. I know throughout this process, we hear quite a bit of, well, what are you going to do with my comment? Does my voice really matter? Well, your voice really does matter because, you know, we take your feedback into account before there is a final service plan that is taken to our board for consideration. - Sure hope so. Council Member Ritter, you look like you have something you want to say. - I'm just kind of nodding along. I think these are good points. Yeah, good. Thank you. - All right. - Sure. - All right. - Okay. I'm starting to get really good at this, y'all. Okay. So as we look at Lewisville Connect bus service, all of the Lewisville fixed routes are going away, and that's routes 21 and 22. And they'll be replaced with the GOZONE service. And again, that was at the direction of our Lewisville representative on the DCTA board, as well as the city of themselves. And then we have several on-demand zones. So we've got the Lewisville Lakeway on-demand zone that we operate. We have the Highland Village lift zone that's operated by Lyft. And then we have the Denton Evening on-demand zone that we operate ourselves as well. Those three zones will just be replaced by GOZONE. Very similar booking process, very similar service. We do have an on-demand zone through coordination with the city of Lewisville that is serviced from Lewisville to Flower Mound via Lyft. That service has had very, very low ridership. And the city of Lewisville has asked us to remove that zone. As we look at our support services, we have North Texas Express, which is a route that runs from Denton to Alliance and then connects with Trinity Metro's portion of the same service, which can get passengers to Fort Worth. The city of Denton, during our roundtable discussion to formulate the plan, requested that we remove that portion of the route. So that will be completely removed and pending public feedback and not replaced with the GOZONE. Now, we recognize that there are still service needs there. And so DCTA will continue to kind of look at what is an effective way to provide service and provide that connection between Denton and Alliance. MK101 is our service that operates between Monsignor King and our Daily Bread. It operates in the morning, six days a week, or it's moving to six days a week. The original recommendation was that it be replaced with GOZONE. However, we have an item on our board agenda next week to specifically talk about that and get board direction. And we believe that our board will keep that small mini route in place. As we mentioned, our access service would remain the same until Phase 2A and our vanpool program would remain the same. We also have contract services. So Collin County, Coppell, Frisco, all of those services would stay the same. UNT shuttle services, the UNT shuttle would remain the same. The UNT late night lift program would remain the same. The only difference right now is that students, faculty, and staff would be required to provide appropriate fair media for their trips on GOZONE. Currently, they ride Connect bus service with their university ID for free. I will say that DCTA is in the middle of having conversations with UNT leadership and the UNT transportation department about how to reallocate the Connect access fee that they pay on an annual basis for that benefit to reallocate it to the benefit of students, faculty, and staff. So we just don't have a final answer on that yet. And then again, much like we covered in the Phase 1 add-ons, we're providing new areas of coverage that we haven't provided today. So we're extending hours on Saturday, adding the Sunday service, expanding the Denton zone into Denia, and then extending the Lewisville zone into the Business 121 North Zone as well as Castleville. I've talked a lot about the feedback process and really just how important it is. Again, that's why we extended the public feedback process. That's why you will probably see me giving presentations all over town. I think to date we've done something like 18 events and like eight presentations. We are slated to come and speak to the Denton City Council on June 8th to go through this presentation as well and answer any questions that the council might have. But we're really looking for specific feedback on the service. And it's not just the service itself, but it's the fair structure, any general thoughts, any questions. We have set up a microsite that's dedicated to kind of walking people through the service. It's at dctfeedback.net. We are--all of the questions that come in through that site and then any questions that come in like via email or social media, we have committed to a 24-hour turn to respond to those questions and we have been meeting that KPI. So, you know, we just--we recognize that people have very specific needs, right? So one person might have very differing needs than another person. And so we want to be able to have those one-on-one conversations and collect feedback. And that means feedback that's negative, that's positive, that's neutral. You know, I always tell people, don't shy away from just giving us your true feedback. - Can I ask a question about the presentations, if you can take that one? - Absolutely. - Just for a moment, thanks. - Sure. - Have you had or is there a planned presentation to our, you know, one or more of our interconnected local nonprofits that serve people experiencing homelessness? Have you done that yet? - Absolutely. So we have--I had preliminary conversations specifically with United Way and Salvation Army and very early on upfront conversations. DCTA hosts a quarterly social service agency roundtable. And so last quarter we presented this information at a very, very high level, knowing that we had more details. This week we're actually hosting the Lewis Bell and the Denton social service agency roundtables. And so this presentation is being shared with both of those groups. We have really good participation. We also keep track of the organizations that are attending and any organizations from our list that did not attend we are reaching out to directly to either make sure that we offer the presentation to them or that we send them the presentation so that they're aware. - Okay, yeah, thank you. And I think it'd be great, you know, there are a number-- or there are, you know, several other, you know, organizations in Denton, you know, specifically Our Daily Bread, MN Senior King, which are now--they're uniting as Bread to Junction, which I know you know about. But, you know, it's not going to be up and running until later next year. So, you know, it would be great to present and I can, you know, reach out to Our Daily Bread. You know, even to have--I can imagine a presentation at Our Daily Bread where not only the people who work at that, you know, nonprofit, but also the people who use it, the people who go there to eat, you know, could ask questions and you could get their feedback. - Yeah, absolutely. So we've been working with Wendy McGee specifically about--well, one, MK101. I speak with her regularly about that. And then she also participates in our Social Service Agency roundtables, but I've also been having one-on-one conversations. But I'll definitely have our staff reach out and see if they would be interested in a presentation to their constituents. And we have varying presentations, so we try to tailor our presentation to the group. And so we've identified some specific questions that organizations like that might have. And so it would be a slightly altered presentation to what you've seen today. - Thank you. - Absolutely. So that ends my presentation. I am happy to answer any questions that you have. And if I don't have an answer, I will commit to getting it and getting that answer back to you. - I have oodles. I'm sure Councilmember Armitage does as well. You want to go ahead? - Sure, yeah. So let's see. So people who are, you know, currently experiencing homelessness, who are, you know, given the, you know, current really lack of a place to go between the time when Our Daily Bread is closed and, you know, Monsignor King and Salvation Army, you know, open their doors, especially Monsignor King. And this is a gap that'll go away, this gap in time, once we've got the, or at least for some people, next year, once we've got this, you know, 24-hour, 365 place where people can go. But I know that people experiencing homelessness not only use DCTA to get from point A to point B, but sometimes just to kind of ride around and to be in a place that's protected and safe. And, you know, that's not ideal. That's not the purpose of transportation. But, you know, but I'm wondering, you know, what kind of, what's, have you given any thought to that and how that's going to be affected? You know, will they be, you know, do you think that's going to move on to the UNT routes, which I hear, you know, people sometimes already use it for that purpose. Just wondering if you've had kind of thoughts on that or, you know, from the nonprofit providers, you know, any kind of concerns about how that might be affected or increased by this change. Sure. So, yes, that does happen. DCTA's policy states that a passenger can make one full round trip, so origin back to origin. And if they stay on the vehicle to do another round trip, that we do ask them to de-board, simply because we need to, you know, make sure that there's capacity right now with social distancing for everybody that is on board. So that is our policy. I'm not saying that it's always adhered to, but that is our policy. We have asked this specific question to VIA to say, you know, what have you done in other service areas? Like, we see this on our fixed route service. How do you address it? We have talked to some of their partners about it as well. And they have all reported that it doesn't occur on GoZone. And the reason being is, I think, because it's a much smaller vehicle than a large bus where you might remain anonymous sitting in the back row. But in a vehicle that holds six individuals, you're less likely to remain anonymous. In talking with the social service agencies, specifically United Way and Salvation Army, they felt like this transition would actually be a benefit to their clientele simply because it's a more direct service to get where they need to go. We do work with all of the social service agencies and provide discounted tickets. So many of the people that are riding are getting their passes directly from an agency. And so we would continue to do that, and they would have access to GoZone the same way that they have access to connect fixed route today. Thank you. And so that makes sense that, you know, the GoZone would be less likely to be used in this way. I'm wondering if, you know, because the UNT routes are remaining, will those routes be-- are you imagining and seeing an increase in usage of UNT routes for that purpose? I mean, that's something that we will definitely monitor. But again, if somebody is getting onto a vehicle and they tend to kind of finding a shelter, a place to shelter from the weather or whatnot, our policy states, again, one full trip around the sun, you know, and then that individual would be asked to de-board. I would also say that, you know, we are continually working with the United Way and Salvation Army, Monsignor King, our Daily Bread. We're in constant communication with them. And, you know, DCTA stands ready to kind of serve when we do have those inclement weather situations. We partner with the City of Denton. And, you know, when the weather does get super high and, you know, extend past the threshold, that we do and we still would send out large buses to kind of bus people to a place where they can shelter that's climate controlled. So those type of services would still remain in place. Okay, yeah. Good. Thank you. And can you speak to the fees for-- what the fees will be for the-- for students? So currently we have-- we're not final on that. So we are working very closely with UNT leadership and the UNT Transportation Department. So students ride the shuttle for free through their transportation fee that they pay with their tuition. So that would remain the same. That does not change at all. UNT pays DCTA an annual, what we call, connect access fee. And that is what allows UNT students, faculty, and staff to ride our connect services for free. We are working with UNT Transportation Department to reallocate that connect access fee so that students do have access to these services for, you know, for free of charge or maybe even a reduced fare. We don't have a final answer right now. We're waiting to hear back from the university in June about what their-- what their on-campus, you know, numbers are going to look like that would then help us kind of project ridership and whatnot. You know, if they're back to kind of pre-COVID levels, then we need to kind of readjust our service delivery. But we are having conversations with them regularly to address this question. Okay. Thank you. I'm just going to call more. If-- can you name, you know, one or more cities that have-- currently have programs that are as close as you can think of to the program you're-- that you're talking about now. Sure. I know it's unique, you know, but-- Yeah. Yeah, absolutely. And I can actually send over a list after the meeting. I can provide a little bit more detail as well. But King County Metro is definitely-- and I believe that that's in Atlanta. I don't want to jinx myself. I'm pretty sure-- I'm pretty sure it's in Atlanta. King County Metro is a program that we've looked at quite extensively. But we're also just looking in our neighborhood because it's specific to our landscape. Trinity Metro currently partners with them to provide zone-based service. And then the city of Arlington uses them as their sole transit program. And so we've spent quite a bit of time working with the city of Arlington as well as Trinity Metro to talk about the pros and cons of their programs, what they learned through implementation that we could, you know, adjust on the front end so that it's not a speed bump for folks once we launch. And so, you know, right in our backyard, we have two entities that are using the system very successfully. Thank you. And I will look into, you know, those cities and explore that. And then my last question is a question that might be for city staff, but it might also be for you. It's really for whoever can answer it. And it's about the... There was a consultant, and I'm not sure if she's still working for the city. I think, or Brandy something or other, and I believe she may be presented to council. Is she... And I don't know if she's on this call looking now at 11. But, you know, is she still... And she was a consultant, as I remember. Correct me if I'm wrong, for the city. For DCTA. So I was just wondering if someone from city staff, or you, if you know. But again, I assume it would be more of a city staff question. And I can speak to, is she still working, you know, for the city? Is she still working for us? What is she doing since she's a city contractor or consultant and haven't, you know, seen her at these meetings? I'd just be curious to know. So I can't answer that. The city of Denton and the city of Lewisville do contract with Brandy Bird for transportation-related services. As to the scope of work or what she's actively working on, I'm not sure. But I can tell you that she does attend all of our board meetings and that she is... She attended the roundtables that we held with all three of our member cities. And so she has been involved in this program in developing this service plan as far as consultation to those two cities. And so I would love... And I'll put this in as a request. And her last name is Byrd or B-I-R-D? I think it's B-I-R-D. B-I-R-D, okay. And Brandy, B-R-A-N-D-I or Y? I will send you her email. I can send you her contact information. Okay, that would be great. What I would love is that when this comes to council, it would be great for her to be there and to be able to address council since... And I'm not complaining about your report. I'm just thinking... And not even instead of you necessarily, but at least in addition, so that somebody... If this is somebody who... Because I didn't realize until after she was hired that she was working for council and she was the consultant. And I'm still exactly not sure kind of what her role is, but I would love to hear from her as a consultant for this city, apparently for Louisville too, but really just in her capacity as consultant for City of Denton. I have to say, I've never heard of her. I wasn't aware that this person existed. Yeah, and I'm trying to remember if she presented to council... I'm so bad with names. Oh, she did, I really apologize. She was on the Denton City Council in January, her and our chair Chris Watts presented to the Denton City Council. Yeah, and so, yeah, I would just like... If she's still on the contracting with the city, I would like to hear from her as a consultant. Sure, and I think... I'll be ready for the next presentation to council. So I believe we confirmed June 8th as a presentation date just yesterday. And I did receive an email from Sarah Hensley confirming that and we notified our board. And I believe our chair, Chris Watts, is interested in doing some of the presentation as well. So I think we just have some components of that to work through, but I'll definitely include that in my confirmation back to Sarah. I think that request, if she's a employee of the city, would go through our staff, but I appreciate the assistance. Yeah, and thank you, yeah, I agree. And can someone from our staff say is she... So she is... How long will she be in the consultant role? Council Member Armitage, I cannot answer the specifics about her contract or what she is currently working on. I know she is working on the project that Nicole mentioned and I also know that she is working on things with the city manager's office, but I will pass along your comments to the city manager's office so that we can coordinate that appropriately for the June 8th presentation. Okay, that would be great. And maybe kind of a Friday report about... Here is our... I don't know, meet our consultant. This is what this person is... This is what this job is. I understand it's not a permanent job, but this is what they do. I would just love to just have a better sense of that. Sure, I can discuss that with the city manager's office, no problem. Thanks. Anything else? Just here for questions. Anything else you have? Again, I... No, I've got mine. I just wanted to hear Council Member Armitage say what that's called first. So, yeah, thanks for such a thorough presentation and for your patience and responding to all of our many questions. I've got a few. One is, how would... There's a potential affordable housing complex that may go up in the vintage area. They've got a resolution of no objection, I think, from the city. So this is a weight off. One of the issues that's been raised by people in the area is that that would be served by public transit. And I asked if it would be served in a contemplated new service, and it's not apparently in the service area. So how would you go about adding service areas to what's currently proposed if the need was demonstrated? Sure. So the great... One of the benefits of this on-demand service is the flexibility of the ozone boundary. So our planning department stays in contact with the planning departments for our three member cities and they stay abreast of any new developments or any major changes that are going to happen that would drive density. So not even just living areas, but also maybe shopping and new shopping centers that might go in that we would need to provide service to. And so they feed that information to us to say, like, here's the timing that this new living area or this new residential area or this new shopping center is going to go into place so that we can then plan to see what it would cost to expand the zone or to create an island zone specifically for that purpose. And so we would project, we would determine what that plan looked like, we would get the pricing models together, and then we would take that to our board for consideration and approval. But that's one of the flexible things about the ozone on-demand service is that the boundary is very nimble and it doesn't take much time because they lease the vehicles. So to put it into perspective, like, a large bus that DCTA purchases could take two years to procure. Well, because they lease their vehicles, they can scale up and scale down very, very easily within, like, a couple of weeks. The geography is not dependent on the location of rails, for instance, or overhead wires or anything like that. So the key communication is our development department to DCTA. Yes, and then we have great relationships, yeah. Okay, that's very helpful to understand. Regarding the case studies that are out there, the M-cities that are deployed, I'll not make you go through the detail. I've heard comments that there are areas where it's sort of flipped back to fixed routes later. But I imagine you've looked at cases that didn't indicate to you that that would be coming. But what is the sort of total landscape of the case studies? Like, you know, some of the time it flips back, most of the time it doesn't or never does? What's your sort of general learning from the case studies? Sure, so the large majority of the case studies that we have read shows that the service was successful and it was so successful that the demand for ridership was so great that they ended up expanding their service. So adding more vehicles in order to keep that wait time down. There have been a few, I'll count on one hand, a few instances within those case studies that have said, like, for a specific, they pulled out an existing fixed route and replaced it with on-demand. And the ridership wasn't so great with that origin and destination. And so the agency maybe they took away four routes but they added one back in. So we do have the flexibility to do that, even if we, you know, propose, if what is, if the public feedback does not adjust anything in the existing proposed service, and we look at that on September 7, we still have flexibility to add things back in if our board so chooses. And we will retain fleet for that purpose. So we're not saying September 7, like, let's get rid of, you know, all of our buses and whatnot. We're gonna retain that so that we can be nimble and bounce back somewhat if needed. But I will say that the majority of the case studies that we have read have said that the service is very successful and that it has actually spurred growth within those services. Is there any indication in those, you know, minority of cases where it hasn't worked out kind of what the factors were? Like, what's the indication of, you know, kind of the critical success factor? Sure. So the service will have, like, standard KPIs. And so that will be, like, the number of passengers that have booked and traveled on the service per service hour, the number of people that are in each of the vehicles, the on-time performance as related to-- I'm sorry, I don't think it's clear in the way I put that. I mean, in the cases that are out there that have already occurred, what has been the critical success factor that didn't work in a minority of cases? Like, what would be the circumstance that would make it need to flip back? Sure. Off the top of my head, it's always primarily low ridership is the key surface indicator. But as they looked into that, there were other factors based on each case study that indicated what was leading to the low ridership. I would have to go back and pull the specifics. Wait times-- was wait times a part of it? If you will allow, I will go back to those-- Oh, sure. --and provide you with the details. I haven't read them in a few months. But they were all based on low ridership. But I know that they did a deep dive into what was the underlying cause of the low ridership. The low ridership, yeah. I'm more into the underlying cause. Sort of low ridership, obviously. But is it a certain kind of community or certain populations it doesn't work for? Or was it something about the way that the program was managed, which would be great if it were that, because you have the opportunity to not make the same mistakes? Sure. Absolutely, yes. I will follow up with that information. I think that would be awesome to understand better. Thank you. And incidentally, you talked about we're continuing to-- or you'll continue to own some bus fleet in case that's needed. But the bus service-- I think this is not generally understood. I'm going to make sure I understand it right. It's owned by DCTA now anyway, right? You're talking about going from one outsourced service to a different outsourced service. Is that accurate? So we own all of the fleet, the facilities, the software services. We own all of that, but we contract out the labor. Our bus service is currently contracted out to the North Texas Mobility Corporation for that service. Prior to NTMC, it was contracted out to First Transit. And that's a locally owned company? It has no-- NTMC is a local government corporation that's actually a subsidiary of DCTA. Oh, OK. Interesting. I did not understand that. Since labor-- you brought up labor. That's a good segue into my next comment. I'm going to just express what I would think would be ideal. And then you could tell me, like, yeah, that's exactly what we're doing. Because it could be. The bus drivers have been in that subset of people in our community who have really been the front line heroes through the pandemic. They took personal risk to their life and safety to continue to provide transportation to people who need it. And I would hope that we're not going to turn our back on them. So my ideal scenario would be there's a certain number of jobs that aren't going to be needed because they're driving vehicles that aren't going to be on the road, at least for a while, at least until different decisions are made. But there's a whole bunch of new jobs because it's going to be these other drivers. And I would hope that a kind of requirement of the contract with VIA would be that our drivers, existing group of drivers, would be first in line and would maintain their wages and benefits. Now, I'm kind of agnostic, or it's a conversation for another day, about whether that class of job stays that way forever. I mean, we don't pay people to be weavers when we have-- when we change technologies and so on. But those people who stood by us, I would hope that we stand by them. So how close am I to the envisioned process? Pretty close. So the plan right now is we have been in constant communication with both NTMC leadership as well as the Amalgamated Transit Union, Chapter 1338, who oversees all of the operators and represents all of the operators for NTMC. And so I believe Kenneth Day spoke at the council meeting yesterday. We've been communicating with them for probably six-plus months just to kind of let them know this is what's happening. We want to make sure that we're doing this in alignment with both NTMC and the union. We do recognize that there will be a reduction in force of operators. It's pretty standard. As we scale service down for the summer, the same thing happens. As we scale service up, we end up adding positions. But we're working very closely with NTMC to make sure that they're minimizing that impact as much as possible because we still have service to provide, right? So we are also working with VIA to hold a job fair specifically to what you just stated that operators that would be impacted by the reduction in force would have the first opportunity to apply for those jobs within VIA. VIA has their own salary structure. They're contracted employees. They do not provide benefits, but their hourly wage has received very positive feedback. And so we would work with VIA. I mean, there's more than 30 jobs that would be available. We would work with VIA to kind of hold a job fair and give the operators impacted by the reduction in force the first opportunity to apply for the job and fill those roles before those jobs are open to the public. I would hope-- I won't ask you to respond to this, but I would hope that we would look to what we could do to keep them whole if what's being offered is not the same. Because I don't think-- I'm so aligned with the improvement of service, with the added hours, with the ability to wait inside instead of out in the rain and the sun. And I put no-- I do not romanticize the value of running empty buses around the city. Maybe someday our land use will be different and that would be a great solution. But in the short run, I don't see-- put any value in running empty buses. So I think the idea of efficiently providing better service to more people in more areas for more time all for it, but I don't see that it's intrinsic to do that. That we hurt people who have stood by us. So I'm not going to ask you to respond to that. I will ask you to carry forward the suggestion of calling that one addition to Frank Toulou. Yes, sir. And I, too, am concerned about the jobs of-- what is going to happen to current drivers who will not be needed by this new model. As well as for those who do decide to or are able to be employed by VIA if they would want that. That would be moving from a job with benefits to one with no benefits. So I would want to see that, at least during this trial period, that those benefits could be extended. That would be really critical. I will take that feedback directly to our board. You asked for input. You got it. That's right. All right. So if there's nothing else, thank you for your extended presence with us. Great preparation. I'll close the item. Great. Thank you. OK. Thanks, Nicole, so much. Great. So we have one item remaining, which is item D, staff reports. And open it up. It's open. And thank you, Councilmember Meltzer. I'm happy to present the staff report to you today. And I don't have a formal presentation, really. Today, what we're going to do is just bring you an update of the future agenda items that you placed on the agenda at the last meeting. And so the first thing I'd like to talk to you about today is the senior planner, bicycle, pedestrian, ADA coordinator position. As I promised, I told you I would be bringing you a monthly update on the position. We did hold our second round of interviews. And a candidate was selected and offered the position. He is coming into town today. And we will be visiting with him, with staff, answering questions and working through with him any of the questions that he might have. Also, really, he actually provided a very detailed list of things that he wants to understand. So we're very excited to have that conversation and look forward to bringing more information to you back at the next meeting in May. Can I ask a question about that? Can you let me know his name and how people can contact him? I'm guessing it's just firstname.lastname@cityofdenton.com. And then is it possible that his, if not his entire application, VITA or background or something can be made public, maybe in a kind of Friday report? Again, is that mention about Randy Bird kind of-- We missed you for a couple of solos. Your background, et cetera. Councilmember Armitage, we missed you for a couple of solos. You kind of froze. You're frozen now. Oh, I'm sorry. Can you hear me now? Yeah, your back audio, your visual is still frozen. Okay. Now you are all frozen. Technology at its finest. Councilmember Armitage, I believe I understand your question is the specific contact information. Okay, there are some things better about meeting in person. I'm going to talk. I'm going to hold until, okay. I know she's turned her camera off. I don't want to interrupt her. And I want her to be able to hear this. Does this sound better? Is this better? Audio good. Yes, ma'am, I can hear you. So I will be happy to work with our Human Resources Department to answer those questions. We can provide a summary at this time. That individual does not have a city email address, obviously. But once, if he does accept that position, we'll be happy to share that information. But at this point, we're still working through the process of him looking and entertaining the position. And he has not formally accepted. So at this time, I'd like to work with our Human Resources-- Oh, okay. Yes, ma'am. So until he has formally accepted it-- Okay, I'm so sorry. Never mind. So then never mind. Yeah, I'm sorry. My bad. I misunderstood. So I take back that question then. I thought-- No problem. I think today I was-- I misinterpreted that as, oh, he's moving today. But that is not what you said. So anyway, so I will reel that back. Forget about that. But I know that if he does get hired-- So he's the one finalist, right? He is the finalist. Yes, ma'am. So whoever the finalist is, I would like that of them-- I'm sorry, not the finalist. The hires-- Hire. --of them shortly after they get hired, thinking the Friday report about here's who they are, how to get in touch with them. Absolutely. And my goal is also to present that individual if he shall accept. If not, we will go back to the process of acquiring and facilitating another candidate if that happens. So we're hopeful with this process, and absolutely will be willing to bring him forward and introduce him to the committee and also to other boards and commissions that he needs to and will be involved with. So I appreciate that. The second item I wanted to bring up was one of the items that was on the agenda for the future agenda items. It was actually listed as item number, let's see, three. And it was in concern for the Highway 377 I-35 intersection and that interstate exchange. I understand at the time, Councilmember Ryan brought forward the question about when you're heading southbound on 377 Carroll Boulevard and going underneath 35, that there is either a left turn straight or a right turn. And at this time, we've been working with TxDOT and the city staff is actually conducting a traffic count for the intersection. This was per the request of TxDOT, which we received that data and that's completed, the collection's completed. We'll be sending it over to TxDOT for their review to discuss with them on any improvement measures that can be made to either signing or striping based on the results of that traffic count. So just wanted to give you an update that that's in progress. We appreciate you bringing that forward. The next item that was brought forward was also by Councilmember Ryan. It's item number four, which is Hobson Lane. He was concerned about traffic that's traveling on Teasley and a right-hand turn onto Hobson. City staff has evaluated that intersection and plans to make some needed improvements to the roadway, including some repairs at the intersection, along with relocating the stop bars on both of the lanes at the intersection. What this will do is increase the turning movement from Teasley onto Hobson and allow for wider turns. The question and concern was in relation to the fact that those individuals who were driving a truck and pulling a trailer were having a very hard time navigating that turn as somebody was sitting at the stop bar on Hobson Lane. And so we are hoping and looking for those improvement measures and those are ongoing. And so definitely excited about having those improvements made. The next request came from actually you, Councilmember Meltzer, was the item number five on your agenda. It was specifically related to West Oak and Bradley and the concerns. I believe the terminology used maybe was roller coaster or something of that sort. So we wanted to address your concerns there. After further evaluation, it appears that the previous design standards that have been used for roadway construction did not always require that soil samples of existing conditions were completed prior to design and construction. The design standards... Did that shock you to find that? I mean, I noted that in preparation, like that we didn't ask for soil samples before. I was staggered to read that. Well, what I will tell you is there is a soil, you know, description and map that basically shows what the different soil types are throughout the city. Those are the generalizations that are used for the different pavement sections and the different subgrade, subbase that's used in roadway construction. What we've found is it's a better practice to actually perform the soil samples to get an actual, you know, on-the-ground explanation of exactly what's happening in that area. So now that the soil samples are actually being pulled and taken, then we can look at that and an engineer can determine what actually the subgrade and subbase should be, if there's any improvement measures. There's many different, you know, I would say recipes, designs that can be put together to ensure that the soil can be stabilized and provide that foundation. So just wanted to bring that to your attention. And also, you know, they do proper gradation testing. Excuse me, Councilmember Arbiter, if you can turn your camera on so we still have quorum. Oh, good point. Okay. Good point. And we can see and hear you well now, so maybe the technical difficulty... Yeah, I'm so sorry. There was a thing flashed on my screen that said, "Internet connection unstable." I understand completely. That happens from time to time. Okay. Sorry. Karen. So just wanted to bring that to your attention that we do appreciate the concern and the comments. And we've looked into definitely some improvement measures along with not only collecting the soil samples, but also some additional design standards that are going into the roadway design. So, you know, the hopes are that those measures, including the proper amounts of stabilization, are taken care of and taken into consideration on future roadways. I so appreciate the, you know, the fact that you've respected my underlying concern, just like, wow, if this happened there, how, you know, what are we missing? So that's great. Do we intend to repair the, you know, the outcome that did occur on West Oak? At this time... As a living example of why you should test the soil. Yes, sir. At this time, there are not improvement plans to make any kind of replacement to that roadway, but we definitely will work and continue to work with our streets department to see if there's things that can happen through a maintenance process, whether it's the minor maintenance or major maintenance that needs to be completed in that area. So definitely something that we will visit with our streets department on. Just wanted to make you aware that for the future, you know, we realized that that concern was addressed and wanted to make sure that you understood that the proper improvement measures are being taken forward to help ensure that condition does not exist again. I get that. I suspect as a layperson that it needs reconstruction and that it will, you know, have to be part of some future bond, but, you know, it's... You don't think it's right, do you, the way it is now? I have... I would state that I believe that definitely there are some areas where there are pavement that is, you know, maybe higher than... I'm not going to use the term roller coaster, but there is pavement that is, you know, absolutely not stabilized, and the soil is not stabilized underneath the roadway, and I do agree that there are improvement measures that should be made in that area. It's just a matter of putting it in a work plan or a future bond plan or a future maintenance program in order to address that concern. You may not want to use the term, but if the amusement park ride fits where it... I'm sorry, Carrie. Councilman Romford? Oh, yeah, no, just a follow-up question about that. I'm curious also about kind of, you know, the cause for the soil being like that in that area. Is it because of aquifers in that area or, you know, something like that? Is the soil more moist, more dry? Is there more shifting? And, you know, I'm also curious, even though this is not quite a mobility question, but if it's a problem for the city in construction, you know, I would imagine that would be a concern for private construction, too, in that area, so I wonder if... Or I'll just say I would hope that our, you know, streets engineering people would share with, you know, development services, you know, if there are any concerns about that in the area that could affect, you know, private construction. Sure, I'm not... That makes sense. I'm not aware of any aquifers in that area. I simply think that it's just the situation where the existing soil was not stabilized properly with improvement measures such as LIME, such as, you know, different types of... Even to the fact of bringing in new soil so that the compaction could be appropriate in that area. And I will tell you, you see Chandra on the phone today, he is heavily involved in a lot of the development projects that are coming through the city, and so with this being a standard, this is something that we're looking at implementing not only for the projects that are capital project delivery, but then also development services. We coordinate with them on a day-to-day basis and actually are all co-located in the same building now, which, you know, is definitely helping with the day-to-day operations and questions that arise. Wonderful, thank you. No problem. So the next item that came up was item number six, and Council Member Armitage, this came from you. It was in concerns of Hickory and Bonnie Bray and traffic speeding in that area. You mentioned cars going too fast, and so the city staff will perform a traffic study once the construction is completed in that area. Currently, traffic studies do not provide realistic data during the construction zones, and so once the construction in that area is completed, then we can perform an official traffic study. We will and have been coordinating with our police department as different things are brought to our attention from a speeding perspective in areas such as this where construction is currently happening and we cannot perform an official traffic study. So we will be notifying and working with the police department of the concerns and request additional enforcement in that area. Well, and can I ask about that? Sure. You know, I also wonder about, you know, because obviously, like, for, you know, police enforcement that involves staffing, you know, having people there, you know, at that area, who would be there instead of elsewhere, you know, I wonder also about, you know, the possibility of, you know, temporary speed bumps, you know, signage, something like that, you know, things that are temporary, because I understand this construction is temporary, and so if any, you know, speeding problems there are related to the construction, and I'm not sure that they are, but if they are, you know, then these would just be temporary things that, you know, using materials that we already have. So anyway, I would love to see that for areas like this, you know, where there's a temporary problem, because, you know, I'm concerned that, you know, I don't want to see someone get hurt in the interim, right, even though, and I do understand what you mean by it's not ready yet for a traffic study, but kind of looking at what can we do besides just police enforcement, you know, to make sure that it's, to make it a little safer in the interim. Sharon, I will also tell you that police enforcement doesn't always just mean an individual at a police vehicle or, you know, a motorcycle. Sometimes the enforcement actually is them deploying the trailer that has the actual speed sign on it, so people can see, you know, how fast they're going. It's sometimes, in many cases, it's just making folks aware of how fast they are actually traveling. And so we will continue to work with the police department in that area. So just wanted to give you an update on that. We can talk to them about if there's any other improvement measures or any other concerns they've seen in that area. So we'll continue that conversation with the police department. -Thank you. And there's also, I don't think that there's a sign, like, that, you know, when you turn off, you know, when you turn on to Hickory at the beginning of Hickory right there, it says what the speed limit is. You know, I know that it's 30, and then it changes to 20 and then back to 30, but I could understand someone not knowing that, so, you know, maybe, you know, a speed bump and a sign. And, again, I might be wrong about sign not being there, but I'm pretty sure that that's how it is. And did staff get to look at the issue of the Avenue G? -Yes, ma'am. That's the next one I was... -Okay, good. Okay. Item number seven actually came also from you, Councilmember Armature, which was Avenue G. And city staff conducted a site visit. We found that all proper signage is currently constructed in that area. There are one-way signs, there are stop signs, there are all of the proper signage in that area, and we are going to work also with the police department and notify them of concerns and additional enforcement in that area. Currently, the intersection, the offset intersection of what you described last month, it is currently working and operating as designed with all of the proper signage. Unfortunately, it's very difficult to have drivers not do what you described, which was go down the wrong way and then travel onto Avenue G. And I guess that would be further south. But we did want to make sure from a signing perspective that all of the proper signs were there, so we did do that field investigation. At this time, the best thing that we can do is continue to work with our police department, get to their attention, and allow them to work through many enforcement measures that can be made in that area. - And thank you. And it makes sense that the signage is fine because I see the signage. - Sure. - I've seen the signage there, and it's still, I don't know. Are people deliberately ignoring the signs or is there something about, you know, they're not seeing the signs, even though they're right, it's right there in your face, it says one way. But, you know, as per usual, you know, I would love to know if there are any additional, you know, forms of signage that could be used to, you know, not just in this case, but in other, and I forget the term you used, but it was a good term, not disconnected, but, you know, to describe that situation where you've got a street that's broken up and then another street where there's a one way. I don't know how many areas there are like that around town. And, you know, but I would imagine that it might be a problem in those areas. So it could be that more signage than we would think would be required, might be needed, you know, to maybe multiple signs going, no, really, you know, really, it is one way. You know, I don't know, a big X, a picture of someone going in the street within, I have no idea, but kind of like when you go, I'm thinking of, you know, the roundabout on Bonnie Bray, I know it's because it's under construction, but when you're approaching it, you know, as you're approaching it, there are all these signs, there's a roundabout, there's a roundabout, there's a roundabout, you know, and so there's no way you're going to miss that there's something there. You know, it's kind of in excess of signs, but that has, I think, a good effect. So anyway, just my two cents on that, but thank you so much. - No problem. So I guess the last thing that I just wanted to do was take an opportunity to see if there were any additional agenda items that either one of you had that you wanted us to bring forward. I think we addressed all of the concerns that you brought forward last month, so just wanted to take this opportunity to see if there's anything additional. We will continue to bring you updates on the senior planner position and anything else that we feel like is important to bring your way, but wanted to give you the opportunity to let us know if there's anything else you'd like for us to look into. - If you keep addressing the items, that's going to encourage us to bring you more. - Well, I'm trying to be responsive to your request, sir. - I appreciate that. Councilmember Armitage? - You know, one thing that would be neat, and I don't know if it would be more complicated than I'm imagining it would be, would be for future mobility committee meetings to have as a backup in this section of the meeting, maybe a list of engaged Denton and kind of council member-initiated traffic concerns, mobility concerns that have come in between the time, you know, between the previous mobility meeting and this meeting for the past month or whenever. You know, if that would be really complicated, then that might not be worth the time. And I'm not saying that we go over every single one and that there'd be a presentation discussion on one, but I would like to look, I would like to know just kind of what those are and to just look for patterns and, you know, I know that I do that with my own email, emails that come to me, and we get that nice report about, you know, council member requests, how many have to do with traffic, et cetera. I wouldn't have to know the names of the people and, you know, but just kind of, you know, what intersections, you know, just a very brief little chart. I don't know if Mayor Pro Tem Meltzer, if you'd find that interesting or helpful. I'm not 100% sure I get the vision, if you could try again, between the meetings. Yeah, just kind of, so a list of, so Adam, the mobility committee meeting, right? So we're meeting next, I guess next month, right? So if, you know, next month or the month after that, there could be a list attached to this part of the agenda where we could just get a list of or a chart of, these are all of the mobility-related concerns that have come in through Engage Denton or through council during this month. Yeah, just to see, again, we already get a chart of those, yeah, how many of the Engage... Sorry, I didn't mean to talk about you. Exactly, okay, so you get it, yeah. Yeah, yeah, 'cause like it's a little disconnected, right? There's kind of a running list of, you know, kind of requests that council members raise that go on the Friday report, but it doesn't necessarily carry over in some efficient way to this group, right? So, I mean, probably if they occurred, they're there, but it would be kind of helpful to kind of carry over into this matrix. Is that kind of the idea? Yeah, yeah, and not even necessarily for discussion. So, again... But just do they all. Yeah, and it'll help me, and this is something that, you know, I know that our traffic engineering staff already have a good idea of, you know, know very well what the concerns are coming in, both from council and Engage Denton, right? 'Cause it doesn't matter so much to me where it comes from, but looking at what are people's traffic concerns, you know, mobility concerns this month, I know that traffic engineering has a good idea of those. I don't know how heavy a lift it is, honestly. So, I mean, I appreciate your sensitivity and the way you put the question of like, is it going to be too complicated to be worth it? So, I mean, I would support, you know, letting Director DeVinney hear the request and think about it and let us know what's practical, you know, but I get it. Sure, I'd be happy to look into that. I do know that the council responses are in the Friday report, obviously, and then the Engage Denton. There are quite a few Engage Denton that come through, so we'll have to look at kind of the number of those and what type of lift that would be for the team, whether or not that's something that could be provided in a table with just a summary of the item and, you know, maybe even the council district it's in or, you know, if it came from a resident or if it came from a council member. I also know, you know, we're working through the update of the new 311 system, so whatever, you know, measure that we might put into place, I would want it to be something that could be succinct and, you know, that we could streamline our process to move into the new system, too. So I'm happy to look into it and see what that might take to, you know, provide additional information. I know the one thing that goes through my mind as you're asking the question is really, is it more for awareness of kind of what-- are you wanting to be aware of what is going on and kind of what are the questions that are being asked simply from the standpoint of, you know, the Engage Denton? I know you see all of the Friday Report items because you get a copy of the document, so I guess that's really my question. I'm really trying to understand the why behind it so that I can help facilitate that. And that's a good question. It's basically, you know, I want to know-- because I'm only knowing-- I only know what comes to council, right, and so I want to know what the biggest traffic concerns are or mobility concerns are in the city this month, you know, in terms of the number of people who have, you know, complained or asked questions because I know that what I hear is selective. You know, it just happens to be the people who decide that they're going to either write to all of council or they're going to just write to me or sometimes even tell me, you know, see me somewhere on the street and say, "Oh, by the way--" So I want-- I would love to have that big picture that I know that traffic engineering has because I know that all of these things end up coming to them, you know, no matter whether it comes-- would come from Engage Denton, 311, or from council. So I would just love to know, you know, for instance, you know, including, I mean, things that-- so you mentioned district, right, it would be interesting to know if-- is it the case that, you know, every month there are more issues in district four or district one that come-- you know, that come forward through either-- any of these means than the other districts. I just made that up arbitrarily. Sure. It would tell me things that I don't even really-- give me questions that I don't even know what the questions are to ask or the patterns to look for. It would just help me know more, have more of a bird's-eye view about what's going on in the city and so that I can know more of what traffic engineering knows as far as where the problem areas are each month. If I can, you know, pick back and comment before your response. I mean, I see the value and I think it kind of comes under good to know. You don't know where it could lead. And I've also spoken with a previous city manager about the possibility of like a heat map where instead of just a long list, different people absorb information different ways. So, you know, rather than a list, for me, you know, at some point a map where you can kind of see here's where the issues are. You can kind of see where there are lots and where there are little. But the value of good to know is a little unknown, but it's certainly like it's a better deal if it's easy to do. You know, if it's like a lot of work and it's of mild interest. I completely agree. But it may be the case that it wouldn't be a lot of work because if it's coming through 311 and before that, if it's coming through Engage Denton, like those things may all be tagged anyway. To the extent that it's sort of automated, the more automated it is, the more worth it is. That would be my point of view. It's like I don't know what the value is. Yeah, it might be there. Low cost would be good. Yeah, I concur. I won't be heartbroken, you know, if it turns out it's too complicated. I'm just genuinely curious. And, you know, it also might be of interest and use to staff, too, if people don't already have, you know, a list like that. It might be helpful to staff. The way I imagine it is that everybody in traffic engineering has, you know, photographic memories and just a really good mental picture of this. But I don't know. We have a pretty good idea of the questions and comments that come through. We're addressing them on a day-to-day basis. So, you know, I would just say in general, a lot of the Engage Denton requests that come through are specifically related to a construction project. Maybe there's something to do with signage or something to do with standing water or a concern about access. And so those are things that if there's an issue that comes up, we're directly taking care of almost the day of, if not the next day. So many of those requests that come through are that way. I will also tell you quite a few other requests that come through are specifically related to TechStat. It's something that we as individuals can all do to help our residents understand the difference between the TechStat roadways and the City of Denton roadways because many times we're passing along those messages to TechStat and we coordinate with them monthly on specific questions related to concerns that come up that maybe are larger in nature in our collaborative effort in order to address the concerns of the residents. And then I'll also tell you many times residents also copy their council members or the city manager's office on their concern as it comes through. And the majority of those make themselves back to either the individual also copying and including the council, but also many times those make their way back into a Friday report. So I think we can look at the different ways that media is coming through and see if there's a way to address what I would... The reason why I brought those things up and the reason why I wanted to make you aware is because I don't know that it's a benefit to you to understand that a cone is not in the right place and the cone needs to be moved. I mean, it sounds like to me the request... No, not so much from the point of individual cases because as you mentioned in a situation like that, I mean, I just assume that these things are being taken care of. Absolutely. It's not so I can keep a list of what needs to be taken care of, but so that, for instance, if we're having a discussion about construction or contractors, then I will know, or permits for construction, then I will know that we do get a lot of complaints about, even though they're easy to fix, that there's not... Of missing cones. And do we have something in there that's... Or for instance, you mentioned standing water. It's just kind of looking at patterns. It's primarily what I'm interested in because in the minutia, I know staff is taking care of it and I'm not going to be following up on every which one, but I want to be aware of the patterns because I know y'all are. Sure. No, thank you. I appreciate that. So let us look into that and see what we could possibly do to address the question that's been asked and see what type of additional staff time that that might add and kind of how we could work through maybe that process to see if we could provide additional information. Yeah, that would be great. And maybe another way to look at it would be, is there a way to kind of... To do that, that would be also actually helpful for staff. You know, that staff would actually like to have for themselves a kind of sense of the patterns actually, you know... I want to tee up, if I may, another sort of option that you may like, Councilmember Arbiter, that you sort of want to do the analysis yourself in a way, you know, by seeing the raw data. But as an alternative, if it turns out to be easier and potentially more useful both for you and me and for staff, what if at some period that's different than a month, maybe it's month, maybe it's quarterly, whatever, what if there's simply an analysis of, here's requests by type and requests by area. You know what I mean? So it's already analyzed. So you don't have to like be the analyst. Oh, yeah, yeah, that would be excellent. To me, it sounds like that would require more work. But I don't know. But I don't know. But that is something I would love to see. You know, quarterly would be fine, too. You know, wouldn't have to be monthly. I'm just throwing this out there. I hope it's not, you know, too stressful. It's just an expression of kind of my looking for patterns and always in my knowledge that I have a limited sense of what the patterns are because I only see the requests that come to me and the requests that are in the Friday report. That's all. Sure. Have we given you enough to-- Absolutely. --make everyone resign or no? Oh, no, sir. I'm here for the long haul. So I'm happy to listen to those concerns and those ideas. And I really like the quarterly update and kind of request by type. We are, you know, tracking the different things that come through because ultimately a lot of those become specific projects or they're in coordination with the capital project. They're a part of our work plan. So, you know, I think it's just really listening to your ideas and finding the best way that we feel like we can provide the data and bring that back to you. Where it's a useful document not only for yourselves but also for ourselves. So-- Yeah, I think that's-- --no problem. --a super good goal. Anything else, Councilmember Armitage? You're good. I have just a couple pretty narrow ones. Why are there still barrels at the Bonnie Gray Roundabout? I will have to look into that. But my assumption is that it is specifically related to the North-Southwater Main Phase 3 project in that area. And I will look into that and get our inspectors also to look into that. And then we will address that concern. OK, appreciate it. And I'll just ask this as broadly as I can. Any update on the Hinkle Roundabout? Yes, sir. The Hinkle Roundabout staff is working through the process of speaking with the individual today. And they're going to be having a conversation with that resident. I believe that's happening today. It might have happened yesterday, today. I don't know if we're talking about the same thing. I'm talking about the roundabout itself, like the enhancements we're talking about. Sure. Well, part of the enhancements are going to-- I'm sorry, say that one more time. I just don't know what individual you're talking about. Oh, sure. The individual that is going to have the tree that's going to have to be removed on our property. So it was very important to us to make that coordination with that resident. Staff will be speaking with that resident. We've been working through the next steps for the project itself from signage, striping, and then also the sidewalk. So staff is coordinating that and working through that process. And working to-- really, one of the biggest things is the tree and working through that step so that we can then begin additional construction. So our team has been addressing those concerns. We've been hoping to get that process completed fairly soon. So in progress? Yes, sir. You think it's like many weeks out or-- I would have to double check with our staff. But when we're committed to getting it completed, the rain is not working in our favor currently right now on construction projects. I would say that it's probably going to be a couple of months. And really, that depends on the actual drying of the area just before we can be able to get some of that. That's close enough to set my expectations. Yeah. And really specifically, the couple of months is really related to the roundabout signage and the additional markings in that area. The actual sidewalk construction itself, I will have to get back to you on a time frame specifically for that because we're still working through the process of removing the tree. I don't need it that sort of granularly. It's any second or it'll be a while. It's in progress. That much I knew. All right. Thank you very much. That's all I have. No problem. All right. If there's nothing else, that'll conclude item D. I don't really know what number two concluding items would be other than mine. Those were concluding items. I know. I was kind of unsure at which point we would address this. So I'm going to judge that there is nothing else and we'll adjourn at 1129. Thank you so much, everyone. Thank you so much, everyone.