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 Okay. It's nine o'clock on January 25th, 2021. We have a quorum, so we'll call the Public

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 Utilities Board meeting for the City of Denton to order. Are there any public people from

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 the public wishing to speak? Do we know? Hi there. This is Tyler. Currently there

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 is no one here to speak. All right. Thank you, Tyler. Then we'll go on to the regular meeting.

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 We have first order of business is our consent agenda. Items A through C. Does any board member

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 wish to pull an item? Yes, Ed. Go ahead. Item C. Item C. All right.

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 And then do we have a motion to approve items A and B? So moved. Second. All in favor say aye.

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 Aye. Opposed? A and B? Approved. Item C. Questions, Ed? Yeah, I was just curious as to what is

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 encompassed by lab supplies. Is there somebody that can address that? Terry Nolte is going to answer

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 the question. Hi, this is Brian Smith with the City of Denton.

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 Can you all hear me? Yes. Go ahead, Brian. Okay. Your question about lab supplies?

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 Okay. It's just, what this is, is we're trying to get a contract for the lab supplies for the

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 both water plants and the municipal lab. So we can, in the past that we've just been buying,

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 you know, our chemicals and our lab supplies from just various vendors. And so we decided to see

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 if we can get a contract, hopefully with one vendor, but it may end up being two to be able

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 to supply everything for everybody. Does that help answer that? Yeah, I was just curious as to whether

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 it was actual testing materials that were used to test the safety of the water or if it were supplies

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 like test tubes and rubber gloves and stuff like that. Right, it's both. It's everything that we

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 would need to do our testing. All these chemicals we get from HAWK, which is a lot of instruments

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 that we use are made by HAWK and we use a lot of their reagents and chemicals. The other thing that

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 HAWK doesn't provide that we get from other vendors to run the other tests that we have to run.

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 And of course, you know, like you said, you know, beakers and lab coats, anything else that's

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 not a chemical, you know, is what we call just a supply.

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 Yeah, I was just curious as to whether or not the delay of this contract in any way

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 jeopardized the testing capabilities. No, sir. We have, you know, inventory currently so we can do

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 this. I understand. If we got low, we can always, you know, go out for, you know, do our quotes and

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 get a purchase order that way. If we do, you know, if this gets to a point where it takes longer than

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 we anticipated. Okay, thank you very much. You bet.

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 Do we have a motion to approve item C? Move approval. Oh, and Ed can second. All in favor say

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 aye. Aye. All right. Carries. Items for individual consideration. The approval of the January 11th,

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 2021 minutes. Does anyone have corrections or changes?

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 Do we have a motion to approve? So approve. And a second. All in favor say aye. Aye.

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 Okay. Next item is consider recommending adoption of an ordinance adopted concurrently by the

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 cities of Bryan, Denton, Garland, and Greenville, Texas, approving the execution by the Texas

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 municipal power agency of an asset purchase agreement for the sale of the agency's Gibbons

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 Creek steam electric station and related assets in Grimes County, Texas, approving an associated

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 generation budget amendment and providing an effective date. Mr. Nolte. Good morning,

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 PV. Let me pull the brief presentation up. Okay. Good morning again. This is

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 the formal request to the PUB to recommend adoption of the concurrent ordinance for the

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 sale of the Gibbons Creek station. As you recall, PV members, we brought this to you

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 several weeks ago, had a detailed discussion. We've provided a number of

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 additional pieces of information in the Friday report and through informal staff reports.

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 Just a brief summary of the transaction. Again, it's the sale of the Gibbons Creek

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 station to the Gibbons Creek environmental redevelopment company is the buyer. It's 6,200

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 acres, including the reservoir and all the coal combustion residual units.

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 We do TMPA does retain ownership of all the transmission assets. And under the terms of the

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 agreement, the buyer must decommission the power plant and remediate all the CCR units.

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 Significant effort and security been put in place to ensure that these CCR units are properly

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 remediated. And there are certain limitations placed upon future land uses for the areas that

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 have the CCR units. There's a considerable economic benefit to TMPA members, including

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 Denton. We anticipate that the savings as compared to the self-performance of the remediation and

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 demolition activities will save $48 million, $10 million to Denton. And for this fiscal year,

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 $1.8 million versus our current budget. The most important thing besides the economics is the fact

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 that the environmental risk profile is greatly reduced for TMPA and for the member cities.

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 They cite itself adjacent to the site is the is the

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 the mine, the lignite mine, which will be ultimately sold,

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 if so directed by the TMPA Board of Directors and additional 10,000 plus acres.

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 So today we're recommending approval of the concurrent ordinance.

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 Denton is the last of the four member cities to bring this ordinance before Council for final

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 approval. And as I mentioned, we did provide the information that was requested by both Council and

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 PUB in a series of Friday reports. The land use issue, Grimes County regulations, Grimes County

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 does not have zoning, as most counties in Texas don't. There are requirements that are placed upon

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 subdivisions in Grimes County. And with that, I'll be glad to answer any questions. Also have

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 Bob Kahn, the General Manager of the TMPA on the line.

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 Questions?

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 Barbara, was your hand up? Okay, go ahead, Barbara.

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 So once this is sold to them, as requirements change on things like this,

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 this will no longer be our responsibility. It will be the responsibility of the new buyer, correct?

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 That is correct.

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 Any other questions?

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 I will make a comment on that question, Barbara. The last meeting that TMPA had was a quick call

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 meeting to approve additional insurance for any new developments. We were able to get another

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 larger, longer insurance policy for 10 years, which helps that liability tremendously.

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 Thank you, Bill.

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 Well, I guess we did have a long discussion a few weeks ago. Do we have -- oh, go ahead,

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 Ed. I'm sorry. I just had one comment, and that is that I think this is a really good thing that's

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 happening for our air and future and development, everything. And right now, best as I can

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 ascertain, there are still 14 active coal plants in Texas, of which five by, I guess it's 2032,

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 will either also be closed or converted to natural gas or some other fuel source,

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 which has not indicated what it is. But in any case, we all know that coal is on the way out.

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 Texas, unfortunately, is still the largest user of coal for electric generation. But

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 things like the closing of Givens Creek are a step forward toward a renewable future. So

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 I'm very happy that this is occurring. Thank you, Ed.

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 Like I said, we had a long discussion a couple weeks ago. Do we have a motion to approve?

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 So moved. Thank you, Ed. A second?

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 Second. All in favor say aye.

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 Aye. Opposed? Carries.

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 Thank you very much. Thank you.

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 Next item is management reports. David.

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 Given the number of management reports on the agenda, including a solid waste survey update,

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 if you have any questions, we have staff available to answer them.

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 I believe that was your item, Ed. Are you satisfied with?

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 Me? No, Ed.

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 I'm sorry.

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 I'm sorry. Do you have any questions on the solid waste management strategy online?

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 The survey? Yeah.

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 No, I looked at it. I think it's very, very comprehensive.

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 Okay. And I'm not sure about the timeline. How long will this be up before it's completed?

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 How long will it be before the public? I can see Brian's on the line.

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 Yeah. Members of the board, members, my name is Brian Burner, Solid Waste Director with City of

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 Ginton. This survey will be up for approximately one month. And then from that, the data will be

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 taken and used to help create the talking points and questions for the think tank that will occur

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 in March. And then based on survey data, waste characterization data, the think tank data results,

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 plus items that are going on in the legislature and regulatory world, that will all be wrapped

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 up in our anticipation is that the strategy will be completed by late third quarter, early

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 fourth quarter of this year. Thank you. My only other question is, is where is this being publicized?

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 This is being publicized in all of our social media through our Friday reports.

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 We're pushing it out on, you know, directly to different interest groups. And, you know,

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 we've got a month. So we're hoping word of mouth as well as we would imagine there will probably

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 something in the didn't record chronicle regarding the survey. Yeah, I was going to say, I hope that

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 you could get a prominent article in the paper. That would certainly be an advantage. And is there

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 time to put it in with bills and mailings? There is a citizens, one of the citizens

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 newsletters that is going out here within the next day or two that it will be included with them.

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 Terrific. Thank you. All right, then next is concluding items. Does a board member wish

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 to have anything put on a future agenda item or have something to celebrate?

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 All right, then we'll go into work session, receive a report and hold a discussion

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 and give staff direction on the recent issues impacting online building portal

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 and auto draft customers. Madam Chair, board members, Krista Foster, customer service manager.

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 If you give me one moment, I'll pull up our presentation.

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 All right. So we received a request from one of the board members to provide an update

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 on the context that you guys had seen online or received personally related to trouble that

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 customers have had over the past fall and somewhat through the winter with either bill of viewing or

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 interruptions of service due to auto drafts not coming through or problems with drafting.

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 So what we're going to do is provide a quick overview. We had three separate events that led

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 to some of these things. In August of 2020, we had bills that were not viewable online,

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 as well as auto drafts that were scheduled by customers in the online payment portal,

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 which weren't functioning properly. And then in November, we had a contractual change of our

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 merchant service provider, which caused all registered users to have to reenter their

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 payment information. So first looking at the bill view, we had the problem was customers were not

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 able to access electronic copies of their bills and see their billing history. We identified and

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 reported this with our vendor on September the 8th, and it was resolved on September the 14th.

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 The remediation actions, what we found was the services to provide our online billing,

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 either your bill view or, or the auto drafts is related to that vendor receiving FTP file transfers.

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 So the vendor for the billing system or the bill print had changed an IP address,

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 and it did not been communicated to the online provider. They appeared to not have a process

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 in place to identify that they were not receiving the FTP files as expected. So once we got that in

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 place, then we've coordinated with the vendors to ensure that they have a plan for non receipt of

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 files. The same thing occurred with the auto drafts. This is payments that were scheduled by

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 customers by themselves in the online billing portal. These are not drafts that we would set

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 up in our billing system to auto draft, but ones that customers can go in and modify on their own.

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 We identified the problem and reported it on August 15th. This one was not resolved until

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 September 11th. What we found was, again, there was an IP address change that prevented them from

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 receiving FTP files. They were unaware that they were not receiving the files and it took some time

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 to be able to identify what that problem was. This impacted about 3000 customers. We ensured

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 that during that time period, we stopped any form of disconnections so that there were no interruptions

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 by mistake. We increased our documentation so that we could better identify these types of problems.

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 It's difficult for us to see draft versus web payment when the customer is setting it up

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 themselves. There's no flag that can be turned on in our billing system so that we know.

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 So we've increased our documentation for reporting technology changes to the vendor,

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 as well as we've identified some means of reporting internally to help identify failures in drafts.

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 And then again, we've coordinated with the vendor to ensure that they have a communication plan for

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 non-received files. The final issue that we've incurred, that has occurred this year, was the

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 change of our merchant service provider. Several years ago, when the city contracted with Wells

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 Fargo Merchant Services, it was stated at the time that the volumes coming in from customer service

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 would be included in that so that we could get a city-wide pricing structure. We've been working

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 for a couple of years to be able to move from Elavon to Wells Fargo and that had to occur this fall.

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 The Wells Fargo requirement is that we keep the billing zip code as part of the saved payment

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 credentials. This helps us prevent fraud. It also lowers our costs. However, Elavon did not save

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 that information because the information was not in any of the payment records. We couldn't

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 transition any customers' saved payment information. So it meant that all customers had to reenter

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 their auto drafts, either checking or credit, and that they had to reenter any of their saved

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 payment information. So we knew that this was coming up. So October the 28th, we actually sent

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 out 7,000, a combination of 7,000 calls and emails. We sent 7,000 letters to customers who

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 would be impacted. The way that we did this is we looked at a list of all customers who had payments

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 showing in the system as scheduled anytime from October through December. We cross-referenced

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 that list if it was something that we had set up by telephone so the customer didn't have an email

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 address. We cross-referenced that against North Star data to get the telephone number on file so

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 that we could make contact to that customer. In addition to letters and emails and calls,

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 we did place information out on social media. We updated our website. We put a message on our phone

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 queue. We put a message alert on the payment as portal, and we issued a press release. So on the

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 day of switch 11-5, we repeated 7,000 calls and emails to all customers who were impacted,

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 letting them know that the change had occurred and they could reenter their payment information.

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 Things continued on into early December when we began receiving calls from customers who

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 were indicating that they were on autodraft and had been interrupted for non-payment.

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 So as we started looking at that, first we want to make sure that it's noted that any of those

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 customers who had been interrupted would have received both a courtesy call and a friendly

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 reminder call prior to interruption. But when I went out on December the 10th, I pulled a list of

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 all scheduled payments in the payment system and cross-referenced it to our original list of 7,000

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 customers, and 6,000 of those customers had not reset up their payment information and started

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 their drafts again. So we did again stop all interruptions, and instead of just communicating

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 to those 7,000, we decided that it was probably better at this point to go ahead and notify all

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 payment as registered users. So we sent 35,000 letters, emails, and calls to customers, letting

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 them know that payments needed to be in place and scheduled by January the 4th. On January the 4th,

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 we did send a final email notice to the original list of 7,000 customers if there had been no new

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 scheduled payments. And that's pretty much where we are. We have begun cutting again and do not

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 seem to have the same kind of problems. Thank you. Questions from the board?

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 So have those people all responded? Have you got everybody set up? We saw that the majority,

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 well, more than 50% of the ones that had not set up by December the 10th had gone back and set up

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 when we went resumed interruptions. Some of those customers maybe have chosen not to do auto draft

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 for a little bit and are just making payments, but we have not seen an influx of customers

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 being interrupted. We have seen a lot of confusion because once we sent things out to everyone,

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 then we have customers that are upset because like they've looked and now they've gotten four

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 notifications. You know, some of those things, just the typical types of confusions that you

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 would see when trying to communicate to that broad number of customers.

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 It sounds like you made every effort. I can't think of anything that you haven't done repeatedly.

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 Yeah. Well, I was one of the customers impacted, but I got a phone call that, you know, I was past

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 due. I mean, you communicated, I think at least four times to me. So it was, you know,

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 you did the best you could. Thank you. We tried to do our best.

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 Yeah. But the important thing is now you have those FTP. They know that something's not coming in.

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 So that'll be a big help. Yes. Sure. Yes, Billy. So Krista,

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 is there going to be a concern going forward when you, like if somebody changes services,

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 that they'll have a flag on their account because of these circumstances where it really wasn't the

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 right payers fault? No, there will not be any flags on their accounts because we're not actually

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 charging any late fees or anything and we're not doing the interruptions.

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 It will not affect their credit rating. Yeah. And I'll just reiterate what Susan said

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 because we were the same customer and I got at least three, maybe four phone calls.

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 Communication has been really good. Thank you.

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00:23:52,400 --> 00:23:58,800
 Thank you. All right. Thank you, Krista.

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 Thank you. Now we will adjourn into a closed meeting.

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00:24:05,520 --> 00:24:11,040
 I believe I need to read the entire item deliberations regarding real estate

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 property under Texas government code section 551.072. Receive information from staff,

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 discuss, deliberate, and provide staff with direction pertaining to the potential acquisition

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 of certain real property interests located in the BBB and CCR company survey abstract 196,

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 the West Fork Survey abstract 1087, and the Jay Saver Survey abstract 1164, and the Jay

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 Withers Survey abstract 1343, all in Denton County, Texas for the utility infrastructure.

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 Do we need a countdown, David? That was a multiple.